Expensify works as a cloud-based business accounting system that is designed to manage expenses and transactions using real-time data processing. The platform allows businesses to maintain different summaries of various accounts along with date calendars to keep track and maintain transparency. Expensify effectively uses different ratios, including debt-to-income ratios, to maintain a healthy balance. The powerful tools on it help track travel expenses by calculating the amount of time spent by a user on a particular project or by calculating the miles that personnel has traveled. For international travel, the system easily converts currencies and provides accurate records by using purchase receipt photos or copies.
In addition, automating the entire expense calculation process can save time and physical resources. It automatically integrates the application with financial institutions and credit cards processors to avoid manual data entry. Compatible with all Android and iOS devices.
Jeff S. Branche: Religiöse Einrichtungen Mitarbeiteranzahl: 51-200 Mitarbeiter
Overall, it has been very pleasant. The staff reply to email questions quickly and work hard when there are errors.
As an approver of expenses, it is easy to reject wrongly submitted lines and tell the staff why. It is easy to approve and reimburse! They work hard to keep all major credit cards connected.
While it would be nice, it is hard to connect to every possible credit card and bank. My personal bank credit card does not connect for auto import.
Nate P. Branche: Rechtsberatung Mitarbeiteranzahl: 2-10 Mitarbeiter
I originally used this software because it was the most straight forward "fool proof" software that allowed me to manage and track several employees travel expenses and business mileage and keeping it as simple as possible for the employees. By implementing this software into our expense tracking, our employee's no longer have to worry about paperwork and keeping track of physical receipts so long as they take a picture of it in Expensify.
The feature that won me over is the softwares ability to extract the necessary relevant information from a picture of the receipt and its reliability to accurately create an expense entry automatically. The other feature that really stands out is the dedicated email address you have to send receipts to the app. This feature is great because of rules i have established in outlook so that any "receipts" from certain companies automatically gets forwarded to my Expensify account.
Occasionally, when I was trying to submit a few large reports the app would freeze up on me. Otherwise I cannot think of any negative experiences I have had with Expensify.
Serguei B. Branche: Computer-Software Mitarbeiteranzahl: 51-200 Mitarbeiter
Overal, I have been using this system for over six years and really enjoyed working inside the program. Expensify has all basic features and controls for effective and efficient employee expense reimbursement.
Expensify is a great employee expense reimbursement system for small/midsize businesses. Would mostly recommend this for companies with a lot of business travel. It is easy to use and implement. Expensify has a workflow process where you can assign approvals. They are constantly working on making upgrades to existing features such as e-receipts, receipt scanning, etc which makes it easy for employees to submit their expense reports.
Although the system is easy to use their reporting features are kind of complicated. Creating an internal report is almost like programming. As an admin you have to use formulas to build a report. I would definitely recommend Expensify to make the reporting interface for admins more user friendly.
Was ok and saved time, before it broke.
Ease of launch, mobile app works decently well. Onboarding support was decent, but sadly short-lived. They still offer monthly pricing. If you're tempted to try their Corporate or higher plan, DO NOT sign on to their annual pricing plan, see below for why.
Google "expensify known issues". Review the list of the corporate cards that they don't support. Be aware that they are not disclosing the many other corporate cards that their platform doesn't support.
If you're lucky enough to use one of the corporate cards that they are currently supporting, be aware that their connection to your bank feed can break at any time. Generally, this will happen after your promotional period has ended and after your onboarding support contact has moved on.
Once the bank feed breaks you're left with only chat support, which will take an average of 12 hours or more to respond to you.
When chat support responds, it's clear that they are pasting from support scripts that have no relevance to your situation. Most responses will assume you're on a Team plan, and initially offer troubleshooting steps aimed at those clients. You'll have to explain that you're a Corporate client.
Once you explain this, you'll wait another 12 hours for a response from someone who hasn't read the prior communication chain and you'll have to explain yourself again. this sort of back-and-forth goes on for some time.
Eventually you'll get them to admit that the only work-around for a broken corporate card bank feed is a manual CSV import through each individual's account.
Don't expect any meaningful response or acknowledgement if you bother to question the fees you're paying for broken corporate access. They will not listen and will not offer any discount or refund.
Antwort: Expensify 31.1.2018
Hi there, thank you for leaving your feedback! I apologize for the issues you've run into but definitely want to clarify a few things:
Re: corporate card connections. Bank connections may break for any variety of reasons, including (but is not limited to) bank maintenance, connection issues, changes in usernames/passwords, and more. Unfortunately most of these are out of our hands, but we do keep an updated list of known issues here: https://docs.expensify.com/setup-for-submitters/advanced-configuration-for-submitters/bank-import-faqs-and-known-issues.
Re help responses. We definitely don't want to have you waiting 12 hours for a response and it doesn't help that there are a lot more help requests coming in at the end/beginning of a month around billing time. I've let the team know of your concerns and will continue to improve on our response times, especially during busy periods.
Thanks for bringing these issues to our attention!
Mark B. Branche: Computer-Software Mitarbeiteranzahl: 51-200 Mitarbeiter
While the product is good if you don't have any complications, the onboarding and support are probably the worst I have ever experienced. After a brief training session, there is no longer any phone call support allowed (only email and chat and the delays could be many hours and often days).
More recently with the COVID-19 situation, their usage has plummeted so they recently announced a doubling of pricing (100% increase) to all users if they don't switch to using their credit card which for many companies (including ourselves and including reasons like the cc syncing problem) will not work. The message about the price increase was hidden in a very very long email from the CEO titled something about support improvements.
It is easy for the end user to use, particularly given the mobile app. It has a lot of good controls and notifications for potential user errors or abuses.
The credit card sync features often don't work or are significantly delayed (days, weeks if at all) which causes unintended reimbursements for non reimbursable expenses and messed up accounting.