Oscar A. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 11-50 Mitarbeiter
In general I found it a very useful tool.
I mainly use the conference module, but the support module has given us very good results.
The extensions for browsers or for Outlook have been helpful, as well as the desktop application.
It is a very easy to use tool and compatible with several devices.
It allows us to collaborate from our cell phones or PC.
The fact that you can dial a number to join the conference gives you more frexibility to collaborate with third parties.
Security with passwords for meetings can be improved.
Serving for remote support is quite useful as well.
The price could be a disadvantage compared to other software or similar app's.
I think it needs to have more flexible plans.
Sandeep S. Branche: Computer-Vernetzung Mitarbeiteranzahl: 5.001-10.000 Mitarbeiter
Overall I am happy with this tool to schedule and track the important AV meetings when we need to involve external parties such as interviews, client meetings etc.
On my windows machines, I can just open the webex and schedule quick meeting which I feel is the great feature with this tool. Its always running tool which can be quickly accessed from the windows menu to schedule the meetings. Also, its ability to switch from audio to AV is great during the live meetings.
Desktop Installation is required for the better audio videos quality which I feel needs to be improved as the installation takes time and doesn't allows to schedule quick ad-hoc meetings
Steve B. Branche: Finanzdienstleistungen Mitarbeiteranzahl: 10.000+ Mitarbeiter
WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.
WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.
With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.
Aki D. Branche: Chemikalien Mitarbeiteranzahl: 10.000+ Mitarbeiter
Eight months ago, I would not recommend WebEx Meeting.
But now, November 2020, WebEx Meeting is definitely a different one, and is already at par, if not exceeded Zoom as the standard for virtual meetings.
The Pros: As Zoom has been the standard of virtual meeting since pandemic, WebEx meeting has quickly improved from their lackluster features 8 months ago, to almost Zoom. Our company has been using WebEx as standard virtual conference platform. It used to be very buggy and laggy and having audio and video performance issues.
Now, it's one click audio and video integrated in internet. No need to dial separately using phone call. I like the GUI now as it is more intuitive than before. I like the mobile connectivity and the capability to do breakout rooms and mute everyone without unmuting themselves.
AI features are also great. Now they've introduced background noise suppression, so I do not need a third party software like Krisp.
We also like the introduction of cohosting to give some assistance to the host of the meeting.
Overall, we are enjoying the use of WebEx Meeting unlike previously.
Although WebEx Meetings has improved a lot, there are still a few features not working properly.
1. Virtual Background in video eats a lot of computer memory and sometimes causing laptop to freeze.
2. The breakout rooms do not have advance assignments yet, so imagine you have 500 attendees and you have to break them up manually.
Rebekah M. Branche: Versicherung Mitarbeiteranzahl: 5.001-10.000 Mitarbeiter
Skype and Zoom have monopolized a lot of the solutions that Cisco Webex neatly includes, but I believe Cisco Webex to be far and away their superior in true screen-sharing (rather than just presenting it projector-style). Use it for tasks like tech support with companies who you would otherwise contact on the telephone, and you will find the task much, much less frustrating.
The product is straightforward in use and not difficult to learn; plus, it is so quickly accessible from a cold start. That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support. In my position at an advertising agency, we used this software nearly every time we had to use a particular, very touchy, media planning tool. We would pop open this software, accept access to our computers from the tech support we called, and get everything fixed within mere minutes. That was a godsend, let me tell you.
While I found it straightforward to use, not all may (I say this as a younger professional who pleasantly surprised a long-term user in tech support, who was used to clients taking longer to follow their instructions). The other little con I found was a lack of some integration, although I may have simply missed opportunities that exist; while the program opened quickly and was always ready, I found myself searching through my computer for it on more than one occasion due to lack of app integration or with browsers.