ClubWorx

Vorteile

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Nachteile

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Vorteile

CUSTOMER SERVICE! There are many scheduling programs on the market; however, none as responsive to the customer's needs as Clubworx. The Clubworx staff even took our suggestions and made changes to the software to incorporate these. The staff is always willing to answer questions and provide support at no additional cost.

Nachteile

We really do not have any "cons" with Clubworx other than the time difference (Brisbane to Dallas), and even this is not a con when you consider how responsive the Clubworx staff is to our questions.

Vorteile

You have all the features you need to run your business

Nachteile

The new layout of POS section, where you input your sales.

Vorteile

I like how clubworx had a software I needed for my type of virtual business and for the most part it is user friendly. Also, I like how you can create your own website through the clubworx software.

Nachteile

I didn't like the mix up we had with the app when I first started using clubworx. I had access to it and then it was taken away and then to get it back, I had to start paying for it. This was embarrassing to explain to my members, not a good look. Also, I didn't like that once I got the app my members still couldn't get access to the zoom link. My business is completely virtual, so this has been frustrating going back and forth with clubworx.

Vorteile

I love the integration with payment providers and member management. Clubworx was made for martial arts studios to succeed and to simplify their everyday processes.

Nachteile

More feedback on requests so we can know if a feature will be added or if a work around must be used instead. Would also love the ability to upload different file formats other than imbedded youtube videos such as jpegs for members to view.

Vorteile

I've been with Clubworx for 7 years, and do not look at leaving anytime soon. They have always been the most competitively priced, easy to use and cover most of the services I need.

Nachteile

I'd like to see more personalisation with individual user faces. There's lots of automation options, but they are all set to a pre designated setting where the user cannot edit to change to suit different business models/ communication tools.

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Vorteile

Clubworx gym management software totally changed the game for us. Seriously, it's made running our gym so much easier. From managing member profiles to scheduling classes, it's all a breeze with Clubworx.

The membership management tools are top-notch. With features like automated billing and attendance tracking, keeping tabs on our members is a piece of cake. And their scheduling tools, They've been a total lifesaver. We can create and manage classes in no time, keeping our members happy and coming back for more.

Plus, their reporting and analytics give us the lowdown on our business performance so we can make smart decisions to keep growing.

Long story short, Clubworx is the real deal. Whether you're running a small studio or a big gym, it's the secret sauce to keeping things running smoothly and giving your members the best experience possible. Trust me, you won't regret giving it a try!

Nachteile

While Clubworx is a powerful tool for gym management, users should be prepared to invest time in learning the system and carefully consider their specific needs before committing.

Vorteile

Ones set up, it is a very very very helpful program! You can set up grading, register attendance and it helps you not forget important details of your members.

Nachteile

Setting up is a long progress, so many option and not.much you can copy and paste, so you need to re-type a lot. Also in the calendar no duplication feature.

Vorteile

Makes running a school easier. Lets me optimise for best results.

Nachteile

Using Ezidebit, but then again theyre ok too.

Vorteile

I enjoy that they are constantly improving their system and also that I can manage all my Martial Art School needs in one system. The support is fast and helpful.

Nachteile

I didn't like the application and also that they made it mandatory to use it as I started my subscription when they were not offering that service.

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Vorteile

I really like the ease of their software and their staff are great to work with.

Nachteile

Have no complaints at this time however we are a fairly new customer.

Vorteile

- Easy to use interface
- Intuitive
- Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

Nachteile

- A few features which could be present such as integration with GoCardless, but they are working on this

Vorteile

Sign in feature help us a lot to track overall attendance at our facility

Nachteile

I wish it would automatically update the attendance list right after someone signs in. Currently we have to refresh each time to see the most updated attendance list.

Vorteile

the ease of use and helpful resources, definitely made it a great experience/

Nachteile

no access to users to update their own credit card info with the way its set up for my company

Vorteile

Good around and easy to use once you know how

Nachteile

I am not great with technology would like some you tube videos but when you as for help it has always been helpful

Vorteile

You can set tasks and easy to understand the functions and how it was operated. Support Team attended to our concern almost immediately

Nachteile

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

Vorteile

Support. Ease of use.

Nachteile

Haven't found any yet after 6 weeks of use.

Vorteile

Makes enrolling and managing students much easier. Customer service is great always there to answer any questions needed.

Nachteile

They are based outside of the USA but they are still able to provide anything needed within the USA in a timely fashion

Vorteile

Seamless customer management system from enquiry to membership and ongoing management.

Nachteile

Price is high and SMS usage is additional charge.

Vorteile

As a martial arts school, Clubworx provides everything we need to manage our client database. It's not just CRM software, it includes billing, invoicing, managing gradings, schedule, events, and even email and SMS systems. It's all that we need and more.

Nachteile

There is not much that I can say I don't like about Clubworx.

Vorteile

Ease of use, all student information in one place, payments handled and tracked each week, ease of communication with all students at once. Good customer service

Nachteile

Limit on text messages, a little expensive.

Vorteile

I like that we can integrate it with other apps and softwares. Very user friendly and the feature I like the most is keeping notes and tasks up to date.

Nachteile

While ClubWorx has many strengths, one aspect that some users might find less appealing is its user interface design. The platform's interface can be somewhat complex, with a layout that may feel cluttered or unintuitive, especially for new users. Navigating through different features or finding specific tools might require more effort than expected. This can lead to a steeper learning curve and potentially reduce overall efficiency for gym owners and staff members who need to quickly manage their operations.

Vorteile

Ease of use and customer support when needed.

Nachteile

The ability to email/text members is now unattainable for me. And members should be able to cancel their Unlimited Monthly Membership and update their credit cards on their own.

Vorteile

I find it is easy to use- performs the task I want from it and customer service is excellent

Nachteile

Sometimes I can't quite get the report I am after- but that may just be my lack of knowledge

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Vorteile

ClubWorx is a valuable CRM to manage daily touches as we grow our private club membership.

Nachteile

working in the reports, if you go into a profile, you have to go all the way back to resort and organize the data vs. going rt back to the report structure you were on. not most efficient

Vorteile

Clubworx has been scalable as my business has quadrupled and they have been able to support our management of this through automation, client management, and payment integrations.

Nachteile

The functionality and formatting of the emailing side of things has been a bit of a challenge.

Vorteile

EASY TO USE, GREAT TOOL FOR DAILY MANAGEMENT OF MY MARTIAL ARTS STUDIO, ALWAYS IMPLEMENTING NEW FEATURES.

Nachteile

THERE ARE SOME LIMITATIONS BUT THE TEAM IS ALWAYS LISTENING TO THE FEEDBACK AND ADDING THINGS TO MAKE THE SOFTWARE BETTER

Vorteile

User-Friendly Interface: The software is easy to navigate, making it accessible to varying levels of tech-savviness.

Effective Communication: Built-in tools for email and SMS allow easy communication with members, keeping them informed and engaged.

Nachteile

Cost: Depending on the size of the academy and the specific needs, the subscription cost might be a consideration, especially for smaller or newly established academies.

One-size-fits-all Approach: Although customizable to an extent, some academies might find the features too generic if they have unique operational practices or specialized needs.

Vorteile

Once I got the hang of the features, it was very user friendly for both myself and my customers. The customer service is amazing too.

Nachteile

I wish I could track stripes under rank. It would help me keep track of how many belts I'll need to order before promotions.

Vorteile

Covers all the needs and easy to use, always improving

Nachteile

Calendar functions could be better for multi view and functions and online bookings could be cleaned

Vorteile

Simple to use - allows easy roll out to new users

Nachteile

Lack of financial reports, used eg for forecasting

Vorteile

Easy to manage clients, set up and change payments, move and add clients

Nachteile

Slightly touchy if using a tablet. Phone an computer are easier

Vorteile

It is easy to get set up and use. Rarely goes wrong and customer support is great.

Nachteile

Could have a bit more functionality to take individualised payments (through stripe).

Vorteile

Ease of use. The system is user friendly.

Nachteile

Few things in the booking system that can be worked on

Vorteile

Great reports, easy for new members to sign up.

Nachteile

Very hard to get help. Sometimes will take days untill you receive a call back from help desk.

Vorteile

Very easy to navigate and super user friendly

Nachteile

Manual invoice cannot be generated if needed

Vorteile

Immediate updates and schedule at your convenience

Nachteile

Unable to use the app only website to view schedule

Vorteile

That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.

Nachteile

If I'm having to do some work on my mobile phone it's not the most user friendly experience!

Vorteile

Member/prospect management
Grading management
Automations - emails, processes
Finally has a member app! (has/had a mobile website which worked fine when I started out but as my club grew I found an app made more sense)
Australian based support who are generally very good
Responsive to product ideas/suggestions/feedback
CEO is very in touch with the product and customer feedback
Zapier integration

Nachteile

Reporting function is good but higher level analytics/insights is still a work in progress

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Vorteile

Easy to use and a friendly experience. We are likely to recommend this product to friends in the industry.

Nachteile

The integration was easy and the ease of use is spot on. There's no real complaints from us.

Vorteile

Client scheduling thru the member portal has been seamless.

ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking.
The 4 week billing cycle has helped increase our annual income verses monthly billing
One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.

Nachteile

It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

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Vorteile

We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!

Nachteile

We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....

Vorteile

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Nachteile

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass