Über TheraNest

TheraNest ist eine HIPAA-konforme webbasierte Lösung für psychische Gesundheit, die von Einzelpraxen, großen Praxen für psychische Gesundheit und gemeinnützigen Organisationen verwendet wird. Die Lösung eignet sich für therapeutische, psychologische und psychiatrische Fachkräfte sowie Fachkräfte für Sozialarbeit. TheraNest bietet eine ePA-Software (elektronische Patientenakte) mit einer App für Android und iOS. Die Lösung umfasst auch ein Kundenportal, Patientenplanung, DSM-/ICD-Codes, Fortschrittsnotizen, Behandlungspläne und Entlassungsnotizen. Nutzer können Notizen überprüfen und gegenzeichnen sowie nutzerdefinierte Formulare erstellen. Zu den Abrechnungsfunktionen von TheraNest gehören Versicherungsansprüche, Kreditkartendienstleistungen und Batch-Rechnungen. Nutzer können Berichte erstellen, einschließlich zur Gehaltsabrechnung, Mitarbeiterabrechnung und Rechnungen. Unbegrenzte Dokumentenspeicherung und unbegrenzter Support sind enthalten. Das Kundenportal von TheraNest – TheraBook – ermöglicht es Kunden, Termine zu planen, demografische Informationen auszufüllen, Versicherungsinformationen einzugeben und Aufnahmeformulare innerhalb ihrer eigenen, sicheren Konten einzureichen. Alles, was im Kundenportal eingegeben wird, wird mit den Kundenkonten in TheraNest synchronisiert. Das System umfasst auch Sprach-, Text- und E-Mail-Erinnerungen, die an Erkrankte gesendet werden können.
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TheraNest Video
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TheraNest Preis

TheraNest bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von TheraNest ist ab 39,00 $/Monat verfügbar.

Startpreis:
39,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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TheraNest Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,3
Funktionalität
4,1
Bedienkomfort
4,3
Kundenbetreuung
4,5
5 von 875 Bewertungen Alle Bewertungen anzeigen
Melissa
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.9.2019

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Vorteile

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Nachteile

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

In Betracht gezogene Alternativen

Zoom Meetings

Gründe für den Wechsel zu TheraNest

TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Antwort von TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Beantwortet am 23.9.2019
Micheal Frances
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
1

4
Bewertet am 8.11.2019

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Vorteile

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Nachteile

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

In Betracht gezogene Alternativen

TherapyNotes

Warum TheraNest gewählt wurde

Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Gründe für den Wechsel zu TheraNest

I chose them because they said they had live customer service available. This turned out to not be true.

Antwort von TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Beantwortet am 14.11.2019
Erica
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 30.8.2022

Report

very good but customer response is often very slow and not helpful. I can find answer quicker myself or that they said don't know how to help, leave a suggestion or comments

Vorteile

intuitive, easy to use. the training videos are easy to follow and knowledge based is very resources. flexibility to create my own forms and tab

Nachteile

lack of control in term of the function assignment. e.g. unable to not give access to production of report when someone needs the function of billing. problem is my staff who bills can also product report on patient that is not assigned to them or produce report on their colleagues and see how much they bill

Kristina
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 19.9.2022

Theranest

Used for notes after sessions

Vorteile

Decent Templates, ability to use with multiple users.

Nachteile

Difficulty with problem solving, weird glitches that make things more problematic

Christina
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.7.2022

Easy to set up and use; reliable; sustainable.

Agile tool, trustworthy, dynamic, comprehensive.

Vorteile

I have found the set-up easy, the tutorials and knowledge base useful, the customer service responsive, and the tools easy to use and teach colleagues to use.

Nachteile

The migration of our former EHR system (MyClients+) has yet to occur, as it is not clear how easy it will be to access the records from former clients if needed. We could use some hand-holding to get this accomplished.

In Betracht gezogene Alternativen

Calendly und SimplePractice

Warum TheraNest gewählt wurde

Wanted updated and more comprehensive tool. Also, TheraNest offers a 50% non-profit discount which our organization very much needs.

Gründe für den Wechsel zu TheraNest

Customer service, price, apparent ease of migration of former system (though this has not yet panned out).

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