Kaseya VSA

Vorteile

Kaseya VSA ist eine Cloud-basierte Plattform für IT-Service-Management, die es IT-Teams ermöglicht, ihre IT-Infrastruktur zu verwalten und zu überwachen.Kaseya VSA bietet eine Vielzahl von Funktionen zur Verwaltung von IT-Assets, zur Überwachung von Netzwerkleistung und -verfügbarkeit, zur Durchführung von Remote-Support und zur Automatisierung von IT-Prozessen.Kaseya VSA ermöglicht es IT-Teams, ihre Arbeitsprozesse zu optimieren und die Effizienz zu erhöhen, indem sie manuelle Aufgaben automatisieren und wiederholende Prozesse standardisieren.Kaseya VSA bietet eine benutzerfreundliche Oberfläche und ist leicht zu konfigurieren und zu verwenden.

Nachteile

Kaseya VSA ist eine kostenpflichtige Software, die regelmäßig aktualisiert werden muss, um die neuesten Funktionen nutzen zu können.Einige Benutzer haben berichtet, dass die Integration von Kaseya VSA mit bestehenden Systemen manchmal schwierig sein kann.Kaseya VSA erfordert möglicherweise auch eine gewisse Einarbeitungszeit, um alle Funktionen und Möglichkeiten vollständig nutzen zu können.

Vorteile

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Nachteile

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Vorteile

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Nachteile

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Vorteile

Many powerful modules:
- I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete
- Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here
- LiveConnect is smooth and fast and provides a wealth of tools
- Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Nachteile

Persistent, unfixed, obvious GUI issues spanning years and years after being reported:
- screens not refreshing;
- inconsistent filtering;
- misleading word choices in scheduling boxes;
- selecting multiple is a chore;
- "View" is powerful to *use* but clumsy and unwieldy to *manage/administer*

The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up.

Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta).

Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).

Vorteile

Kaseya VSA is a powerful and affordable remote management tool that allows IT administrators to quickly and easily manage their networks from a central location. It has a comprehensive suite of features that include asset management, patch management, remote access, security monitoring, and more. The user interface is intuitive and easy to use, making it suitable for both experienced and inexperienced users.

Nachteile

While Kaseya VSA is an effective and powerful tool, it is not without its drawbacks. The pricing model can be complex, and the system may require additional modules to provide certain features. Additionally, some users may find the system difficult to configure and customize.