Über Waystar

Waystar is a cloud-based revenue cycle management platform for healthcare systems. The solution is used by organizations of all sizes to manage administrative and clinical functions. Key features include insurance verification, coverage detection and claims management. Waystar uses machine learning algorithms to predict claim denials and sends workable denials to the assigned workgroup. It automates the prediction of revenue leakage as well. Users can manage contracts through a centralized repository. Real-time contract loading and modeling is also offered. Reports can be generated to assess payer contract performance and other key performance indicators at the enterprise level. Waystar integrates payment processing across the hospital information system, performance management system and electronic medical records system. It offers features such as on-the-fly editing and the ability to automatically split remits among various providers. It also provides an automated patient payment workflow. The solution is available on a monthly subscription basis and support is available via phone.
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Waystar Preis

Waystar bietet keine Gratisversion.

Preisinformationen:
Please contact Waystar for pricing details.
Kostenlose Version:
Nein
Kostenlose Testversion:
Nicht verfügbar

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Waystar Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,1
Funktionalität
4,4
Bedienkomfort
4,4
Kundenbetreuung
4,3
5 von 132 Bewertungen Alle Bewertungen anzeigen
Cyrena
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 16.1.2018

Using Navicure for the 1st time was fairly easy.

Easier way to find the reason of the rejected and denied claims daily.

Vorteile

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Nachteile

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Sharon
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.6.2022

A Product of Exceptional Quality

Having worked with several clearinghouses over the years, Waystar is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety.

Vorteile

The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful.

Nachteile

The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process.

Carrie
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 28.4.2020

Choose Another Company...much better options out there than Waystar

I haven’t been happy with the service when they were NAvicure or Waystar.

Vorteile

I didn’t feel that their software was very useful.

Nachteile

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.

In Betracht gezogene Alternativen

athenaOne

Warum Waystar gewählt wurde

Cost effective; telehealth; easy to use; great customer service

Zuvor genutzte Software

SimplePractice

Gründe für den Wechsel zu Waystar

It seemed ok at the time.
Donna
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501-1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 27.5.2022

Waystar

Overall, you are able to generate and send all billing with ease. I've ran revenue cycle departments using this product and find it meets all the needs to be efficient and accurate.
I've used Ability and Waystar is much easier to navigate.

Vorteile

Waystar is an easy to use software to manage your revenue cycle. It is simple to teach those that have had no experience using it. The RA's are easy to post in your system. It is easy to navigate.

Nachteile

They only keep information up to 2 years, so when you are audited or are researching old balances, you can't find the EOB's. There needs to be a feature that you can send claims to Waystar and make changes to the claim without it electronically going to a payor. (IV home health claims).
Customer service is lacking people who have actually used the product. So, when you call they don't understand the issue. They are slow.... in responding to tickets/issues.

susan
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501-1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.6.2022

Easy to use.

Postive, I am not sure if I can accept the gift card.

Vorteile

No surprises, easy to access, I can check for multiple information easily. Searching for information is straight forward and fast.

Nachteile

Sometimes when I am pulling up claim information, there will be an eob. Not sure if that has anything to do with your program.

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