USU Knowledge Management

4,8
Gesamtbewertung
Bewertungen

4,8
Gesamtbewertung
Bewertungen

Über USU Knowledge Management

Knowledge Center ist eine cloudbasierte Wissensmanagementlösung, mit der Callcenter-Unternehmen ein zentrales Wissens-Repository für ihre Mitarbeitenden erstellen können. Die Lösung richtet sich an mehrere Branchen wie Automobil, FMCG (Fast Moving Consumer Goods), Sport und Telekommunikation. Knowledge Center hilft Unternehmen bei der Erstellung von Artikeln für ihre Wissensdatenbank mit einer integrierten Artikel-Editor-Funktion und der Erstellung von Entscheidungsbaumdokumenten. Mit dem Intelligent Search-Tool können Agenten in das Wissens-Repository vertiefen und Antworten auf Kundenanfragen finden. Eine Chat-Funktion für die Agentenkommunikation hilft Agenten, mit anderen Teammitgliedern zu kommunizieren und Probleme an Vorgesetze zu eskalieren. Knowledge Center bietet außerdem eine E-Learning-Funktion, mit der Unternehmen Selbststudium und Schulungen für Agenten anbieten können. Unternehmen können Genehmigungsworkflows für die Artikel festlegen und definieren, die in die Wissensdatenbank aufgenommen, aktualisiert oder aus der Wissensdatenbank entfernt werden sollen. Die Lösung bietet Integration mit Salesforce, Zendesk, SAP und Microsoft Dynamics. Support wird über Telefon und E-Mail angeboten.
USU Knowledge Management Software - 1
USU Knowledge Management Software - 2
USU Knowledge Management Software - 3
USU Knowledge Management Video
USU Knowledge Management Software - 1 - Vorschau
USU Knowledge Management Software - 2 - Vorschau
USU Knowledge Management Software - 3 - Vorschau

USU Knowledge Management Preis

USU Knowledge Management bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von USU Knowledge Management ist ab 10,00 $/Monat verfügbar.

Startpreis:
10,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für USU Knowledge Management

USU Knowledge Management Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,7
Funktionalität
4,6
Bedienkomfort
4,7
Kundenbetreuung
4,7
5 von 18 Bewertungen Alle Bewertungen anzeigen
Tariq
Tariq
  • Branche: Telekommunikation
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.6.2021

Excellent resource to manage your single source of truth

[SENSITIVE CONTENT HIDDEN] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and [SENSITIVE CONTENT HIDDEN] was part of the journey at every step.

Vorteile

Ease of use, flexibility and the agent interface

Nachteile

None, the product met all of our criteria

Antwort von USU

Hi Tariq, We appreciate your review and that USU KM meets all of your needs and is helping to make customer service easier for you and other agents! Let us know if you have any other feedback or requests!

Beantwortet am 22.6.2021
Verifizierter Rezensent
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 8.7.2019

Great Tool for Contact Centers

We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers.

Vorteile

Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available.

Nachteile

Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve.

Antwort von USU

Thank you so much for taking the time to leave a thorough review! We're glad to hear that Knowledge Center has helped solve your knowledge management and tackle service challenges!

We are definitely aware of the issues with English documentation and are working to remedy that with new staff.

In terms of Ease of Use, the next major release is coming this year (KC7) which includes a heavy focus on improving the interface and user experience.

Beantwortet am 9.7.2019
Judy-Ann
  • Branche: Telekommunikation
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 8.8.2019

Knowledge Center is excellent!

Vorteile

This user-friendly software is very adaptable with very cool features.

Nachteile

At this time, I an unable to say .......

Antwort von USU

Hi Judy-Ann, thanks for taking the time to leave a review for us! we'd love to hear more details of what you like and find most useful about the tool as well as any suggestions you have!

Beantwortet am 9.8.2019
Keith
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.6.2021

Not just "Checking Boxes" product. This is their primary focus and it shows. There is a...

The product is really everything we could ask for. Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean

Vorteile

Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use. I have found those other companies will do "just enough" to sell you that it's "Knowledge Management" but lack necessary features impacting your ability to run a successful Knowledge project.

Nachteile

Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team

In Betracht gezogene Alternativen

Freshdesk, Salesforce Sales Cloud und Zendesk Suite

Warum USU Knowledge Management gewählt wurde

Anyone that has worked in SharePoint can understand why. Difficult to create/manage content, awful search

Gründe für den Wechsel zu USU Knowledge Management

Many companies will claim to provide Knowledge Management however they really do "just enough" where USU is loaded with features, bells and whistles all helping make Knowledge Management a critical component in our day to day.

Antwort von USU

Thanks so much Keith for taking the time to leave a detailed review. We pride ourselves on being focused on KM for service, not a general purpose add-on module. So it's glad to hear customer feedback that supports it!

Beantwortet am 22.6.2021
Stephanie
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.7.2021

USU Knowledge Management will empower your business and users

Vorteile

The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed. Users can favorite, rate, and follow content which enables users to get to the content they need quickly. The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency.

Nachteile

There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting.

Antwort von USU

Hi Stephanie,
Thank you so much - we appreciate your feedback! We are glad that USU Knowledge Management is helping your users engage with your content. Keep in touch with any additional thoughts or questions!
Thank you!

Beantwortet am 15.7.2021

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