Housecall Pro


Housecall Pro Logo

 

2460 Bewertungen (4,5/5)
 
Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as cleaning, plumbing, electrical, HVAC and more. Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation. Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments. The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available. This solution is available across the U.S. and Canada.
 

Housecall Pro - Online booking
 
  • Housecall Pro - Online booking
    Online booking
  • Housecall Pro - GPS tracking
    GPS tracking
  • Housecall Pro - Reporting
    Reporting
  • Housecall Pro - Invoicing and payment processing
    Invoicing and payment processing
  • Housecall Pro - Postcard and email marketing
    Postcard and email marketing
  • Housecall Pro - Schedule and dispatch
    Schedule and dispatch
Unterstützte Betriebssysteme:
Webbrowser (OS-agnostisch)

2460 Bewertungen über Housecall Pro

 

Paul M. Branche: Elektrische/elektronische Fertigung Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

1.3.2020

1.3.2020

Quelle der Bewertung: Capterra

Great Product!

Übersetzen auf: Deutsch
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CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.

Vorteile

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Nachteile

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Jonathon M. Branche: Verbraucherdienste Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

20.10.2020

20.10.2020

Quelle der Bewertung: Capterra

Pros & Cons about Housecall Pro

Übersetzen auf: Deutsch
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My overall experience is GREAT! I've used two other software platforms and HCP by far is more superior!!

Vorteile

1. Reporting

2. User Friendly

3. With the integrated CC processing my techs are receiving 30% higher amount in tips.

4. It actually works in the field.

Nachteile

1. My industry doesn't have the correct work flow.

2. Not blocking time out while in the process of booking a job.

3. Refreshing the screen to ensure the schedule is the same. We have a pretty fluid schedule being Junk Removal.

Kellie R. Branche: Bau Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

26.3.2019

26.3.2019

Quelle der Bewertung: Capterra

Lacks signature capture on estimates; cannot be used as primary estimating software

Übersetzen auf: Deutsch
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This app definitely helped us stay organized. We have used it for several years but realize that it does not provide the features we for estimating. Now we have to figure out how to transfer all of our information stored in this app to another program and teach our employees a new system.

In hindsight, we should have chosen a different software for estimating.

Vorteile

This software will organize your business. It can be used as a work order system to keep track of customers, invoices, scheduling, and incorporates into quickbooks!

It is relatively easy to use, even for non tech people. Nice features that help you keep track of when jobs are start, end, and are paid out. It will send automatic reminders to customers about upcoming jobs.

Nachteile

It cannot be used as an estimating software because it does not make an agreement between the contractor and the customer. This is the current process...the customer hits "accept" on the contractor's estimate but there is no agreement sent to either party. Also as a contractor, you do not know who accepted your estimate because the software does not capture a signature from the person "clicking accept." Basically, as a contractor if anything goes wrong on a job you do not have a signed agreement with to enforce. You must use a supplemental software with signature capture in order to have an agreement.

There are a few features the app currently does provide.
- A customer can sign off on the work that was preformed stating that it was completed.
- There is also an activity feed page that shows the time and date the customer "accepted" the proposal. However, none of this will do you any good if you do not have a contract illustrating the name/date/amount agreed to between the other party.

Our employees always had issues uploading pictures to estimates and jobs.

Rayanne W. Branche: Bau Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

28.8.2020

28.8.2020

Quelle der Bewertung: Capterra

EXCELLENT

Übersetzen auf: Deutsch
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Vorteile

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn.
One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Nachteile

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Terrell M. Branche: Elektrische/elektronische Fertigung Anzahl der Mitarbeiter:  Selbstständig Mitarbeiteranzahl:  Selbstständig

26.8.2020

26.8.2020

Quelle der Bewertung: Capterra

Worth The Money

Übersetzen auf: Deutsch
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With Housecall Pro I like the fact that I don;t have to come to my office at the end of the day and do entries into Quick Books. The software does this in the field when you click the finish button.

Furthermore, I like the fact that customers know when i'm on the way after I click the on my way button.

Vorteile

Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features. If you are looking for a CRM that integrates with Quick Books look no further.

This software has saved me time which is very important to me.

Nachteile

Although the software is amazing to use I must say the only thing I dislike is chatting into a Blue Chat Bubble for assistance versus getting someone on the phone and doing a screen share or just being able to hear a voice