Emburse Expense Enterprise (formerly Chrome River Expense)

Vorteile

The ease of use, implementation and reimbursement means everyone's life is so much easier. Users, administrators, approvers, it just works.

Nachteile

I wouldn't call this a con but if I had to look at something that I'm not used to with an ERP its the fact that changes are made in a QA environment and then "pushed" to the Production environment. So there are a few extra steps. However, the mistakes I've made in QA have stayed in QA and I haven't had to figure out how to fix what I've broken. So I guess there is a pro hiding in this con!

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Gründe für den Wechsel zu Emburse Expense Enterprise (formerly Chrome River Expense)

Vorteile

Emburse automated many AP tasks and cut invoice processing time by 90%, resulting in more time for higher-value work. Users and admins especially enjoy the mobile features and the ability to see exactly where an expense or invoice is in the approval process.

Nachteile

The Emburse Chrome River help desk needs some work. There are often lengthy turnaround times for their help desk.

Vorteile

the team is nice and they are well meaning

Nachteile

the chrome river was a disaster. some very basic things like check numbers were very difficult to obtain, this system was poor designed. and we had to pay for the useless system anyway!

Vorteile

Easy to use when submitting expenses, running reports for credit cards expenses and personal expenses for accruals

Nachteile

the graphic is really basic and has barely no automation

Vorteile

I really enjoy the compliance tools to help guide policy. This is helpful to take some human elements out to focus on less monotonous review.

Nachteile

There is major issue in using Hotel expense tools to be compliant with U.S. Federal regulations for travel and expensing to be compliant with FTR, JTR, and GSA per diem policies.

In Betracht gezogene Alternativen

Warum Emburse Expense Enterprise (formerly Chrome River Expense) gewählt wurde

Gründe für den Wechsel zu Emburse Expense Enterprise (formerly Chrome River Expense)

Vorteile

The ease of use and the customization of it to meet our changing needs

Nachteile

Since the systems is so customizable it can be hard when there is a issue for support to understand why you do something a certain way.

Vorteile

The product is very easy to use and quite intuitive. The CRSnap APP is a great tool and make uploading receipts to the Receipt Gallery less time consuming. Integration on the most part was very good.

Nachteile

There are two things that I really would like to see some changes and they are, I would like the ability to have more customization on the Tiles. As a religious institution our expenses are often quite different from the corporate world.
Second, we are still having difficulty integrating our feed with our OBT, Egencia. We have to map our expense feed from our credit card company.

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Vorteile

Tiles are easy to use and explain. Process for submitting and tracking expenses is user friendly.

Nachteile

- Importing in Pcard expenses and receipts seems to take too many steps and are at different visual points for users.
- The initial form is not configurable to select the type of expense report you are completing FIRST

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Gründe für den Wechsel zu Emburse Expense Enterprise (formerly Chrome River Expense)

Vorteile

Not too much to be honest. It’s a steep learning curve for most users.

Nachteile

Steep learning curve, auto match doesn’t work most of the time

Vorteile

I use Chrome River Expense to manage expenditures in my legal practice. This tool has allowed for quicker, more convenient expense tracking than previous tools and practices.

Nachteile

There is a bit of a learning curve with Chrome River Expense, but once you get the hand of it, you quickly realize how many functionalities this powerful tool offers.

Vorteile

Chrome River is highly accessible and available across many devices and platforms. You basically just need and internet connection. This allows us to work and function across many dispersed offices. It's a fairly easy interface for the average user, and puts the ability to quickly submit an expense in the purchaser's hands. We are able to send data to and from Chrome River, which is vital. Emburse stays ahead with technology and is working on AI receipt readers.

Nachteile

The integration certainly felt like a struggle. Basic data feeds were easy, but when we updated our accounting software from Elite Enterprise to Elite 3E, the export integration - which was fully handled by the CR development team - did take quite a bit of time and effort to get right. It's working great now though, but was more effort than anticipated to set up initially. I would advise to keep custom rules simplified if possible too. Overall the product is good, it's just about getting it set up in my opinion.

Vorteile

The ability to track where in the process the expense report is, is my favorite part. The software helped us come from the paper document into the real world. When COVID19 hit, travel could still be approved even though there were many restriction on travel at the time. Thank you Emburse Chrome River for an excellent software package.

Nachteile

When we first went live with Chrome River then, we went live with the Mercury version and a lot of things were still on the Platinum version so a little inconvenient at the time. Here in 2021, everything is in Mercury so really there is not any cons.

Vorteile

Emburse Chrome River has empowered the local admins more every month we've been a customer. This allows us to create a familiar and intuitive system for our users.

Nachteile

Would still like additional capabilities for reviewers/approvers to modify expense reports. I believe CR is moving in this direction soon, however. This will be a great change!

Vorteile

CR Expense makes expense reports incredibly easy, both from the submission to the approval. The newer apps also alleviate the need to collect a folder of receipts that you have to later attach to paper and scan in manually, as with the app you can sign in on your phone or tablet and take a picture of the receipt right there. For other things, like receipts you receive via email, it was just as easy to sign into the site and upload a PDF copy of the email. Or if you still want to do everything at once, you can upload all your receipt images and attach them to individual items that way as well. With the available options and easy use there is no reason for people to be missing images or late on submission

Nachteile

The only down side/complaint I have is the "old" version (pre-mercury) still requires flashplayer. And I don't believe the admin tool has been migrated to mercury either so you still need to go into the old site to manage anything manually or investigate problems

Vorteile

This software lets our users attach receipts hands free by either emailing receipts or using the Chrome River SNAP app. This allows delegates to go in and create expense reports for our users who would rather have their assistant perform this practice. The software is also usable on any computer, smart phone or tablet allowing users to work from anywhere they have an internet connection. Chrome River is also integrated with our Corporate credit card (US Bank) so transactions come through showing our users exactly which items need to be submitted. The product also integrates with Uber, Lyft, and Spot Hero so those receipts are automatically sent to Chrome River.

Nachteile

We have not had any major issues with the software. The OCR function for reading receipts does not always work as well as you would like but this only makes users select a different expense type than is suggested.

Vorteile

The flexibility of mobile use and user interface

Nachteile

The limitation of customization of Mexico VAT

In Betracht gezogene Alternativen

Warum Emburse Expense Enterprise (formerly Chrome River Expense) gewählt wurde

Gründe für den Wechsel zu Emburse Expense Enterprise (formerly Chrome River Expense)

Vorteile

The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users.

Nachteile

The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally.

Vorteile

Investing time on the front end of this product is well worth the results in the end and the overall buy-in of fellow employees. Keeping the initial screen simple is the key to employee adoption rates being higher than normal.

Designating an implementation person or two (cross-training is key) is all that is needed. Do not rely on the partner from Chrome River to tell you what you need. They will interview you and guide you but the important thing to remember is that this will be your software to operate once it is ready to be deployed.

Nachteile

Not much honestly. When I implemented it there wasn't much OCR technology built in but that was something that was being developed.

Vorteile

All of our travel is processed through Chrome River. I really appreciate the ease of use of the product. It is also very easy to teach and create training materials. Our travel card program integrated very well with the software.

Nachteile

I would like to see more scoped administrator roles to choose from.

Vorteile

The ease of use for end users, allows our end users to submit expenses on a digital platform form the pen and paper that were used prior to our change.

Nachteile

At this time I do not have anything that I dislike about this product.

Vorteile

The user interface is very easy to use. We have the person load feeding from our HR data, so new employees are automatically fed into the system. When an employee leaves they are also removed from ChromeRiver

Nachteile

The itemizing of hotel bills has been an issue when the hotel does not send all the information. Not really a chromeriver issue, because the hotel is not sending the information, but the users see it as a problem with ChromeRiver. This process has gotten much better since we originally went on the system

Vorteile

There is very little to like about it.

Nachteile

It may work great for linking receipts photographed with a mobile device, but it is lousy for reconciling expenses made with a corporate credit card where staff turn in expenses that are scanned on flatbed scanner and PDF'd. CR frequently misreads $$ amounts, and then when you attempt to match a scanned receipt in the Report, it incorrectly assigns the "Pay Me" option.

Vorteile

Very easy to use, has a lot of report functionality and can add notes and attachments super easily as needed.

Nachteile

Limited on approval routing, but not so much that it has been difficult to adjust to.

Vorteile

That it's easy to use and keeps us in compliance.

Nachteile

The turnaround time when we make a change or add a tile.

Vorteile

I am so happy that this system was in place prior to COVID19. Electronic invoicing made it easy to review and approve expense reports and pre-approvals for travel. Routing steps that were already determined per index made it easy for approval to be completed without requiring signatures from everyone. Adobe signature is not readily available for everyone.

Nachteile

We have had some issues with the files from Chrome River being

Vorteile

Drop down menus are somewhat useful, but overall awkward interface.

Nachteile

The interface is not intuitive at all. Info is missing. Nothing makes sense. I'm clicking on everything just to try to move forward through the process.

Vorteile

I've used chrome river for various roles within my organization. It's a great way to track expenses I submitted for reimbursement. I love the use friendly interface and how it allows me to upload a pdf scan of the document. Being able to upload the scan has saved time that I would've spent writing each report.

Nachteile

The math feature on the app isn't right sometimes. For example, it reports $503.86 as 503,860 which is confusing.

Vorteile

The OCR capability is outstanding - allows expenses to be captured either at time of issue using mobile app or by scan/email functionality. Eliminated much of the manual data entry previously involved with expense reporting. Customized business and compliance rules ensure that submission, routing, review and approval meet Firm policies.

Nachteile

The initial setup is very involved, as there are so many factors to consider. Once set up, however, the ongoing maintenance is very minimal.

Vorteile

The platform is user friendly and intuitive. Travelers have the capability of taking pictures of their receipts and sending them directly into their Chrome River e-Wallet. We use Egencia Travel which is in the process of integrating with Chrome River. This will result in all travel data also being housed in the traveler's e-Wallet. Our travelers also like the mobile capability of the new web-based platform, Mercury, which allows them to have access to the site while on the go. Credit card integration has also proved very valuable enabling travelers to see transactions they need to submit on their reports. Approvers have the ability audit and approve reports on the go with the ability to easily review receipts that are being billed to their projects. With the ability to program policies and routing, approvers can be assured that reports are meeting programmed company policies. If there is a need to split the allocation of the expense - Chrome River makes it very easy. Employees love the ability to easily delegate access to others and assign approval to coworkers while on vacation.
We have been very happy with this software. It has simplified and made the expense report process very efficient for our firm.

Nachteile

As a travel manager, the analytics engine that I use frequently could be more intuitive. If reports are required outside of the standard list, the engine to produce custom reports is not very user friendly.

Vorteile

The software is easy to configure and update for administrators. For our users it is simple to create and submit their expenses made on their card or out of pocket.

Nachteile

I felt that things that I found challenging was because it was a new process or I did not have a full understanding.

Vorteile

I literally don't like anything about this system, we used Expensify previously and it literally takes me 3 to 4 times longer to submit expenses, which means I am always behind.

Nachteile

The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system.
The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload.
One receipts are uploaded there are loads of OCR errors compared with other systems i have used.
Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error.
You can not split bills and only pay personal expense , you need to calculate your business expense from the bill manually then write a note to explain.
The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing.

Vorteile

Automated workflows: Chrome River Expense automates many tedious and time-consuming tasks involved in expense management, such as expense policy compliance checks and receipt matching, reducing the workload for employees and managers.Real-time reporting and analytics: The software provides real-time visibility into expense data, allowing organizations to identify trends, outliers, and potential issues quickly.

Nachteile

Limited customization: While the software offers some customization options, there may be limitations to how much it can be tailored to meet the specific needs and policies of individual organizations.

Vorteile

Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves.

Nachteile

Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change).

Vorteile

Can easily upload expenses and can be monitored. This is then easily exported to be upload into our accounts software therefore we don't have to import the information twice.

Nachteile

Need to look into more about how to make changes but have seen some of the webinars and this looks like it will be getting easier

Vorteile

It is the best tool for expense submission and management as it as so many features such as ease of submission of expense reports, uploading of receipts is just a click away it helps in auditing the expense reports on easy basis. You can prepare lot of reports with the help of tool such as spend management reports, not submitted reports, reports pending with manager for approval and so on details. Overall it is a great tool.

Nachteile

No i i not fin any issue. Basically i had few issue with the tool before, but it has been rectified.

Vorteile

The ease of use for the claimant, being able to create the expense tiles to suit our business needs. It was easy to implement and train end users. I can make changes and updates easily on my own or utilize support from the help desk.

Nachteile

The reporting can be a bit of a challenge to understand and set up.

Vorteile

- Very intuitive, tile-based with the picuture driven for easy identification.
- Centralized configurations
- Better tracking mechanism
- Better workflow management
- Violation tracker

Nachteile

Customer Service is good but I see room for development in handling the cases faster after assignment.

Vorteile

Easy to administrate, less training effort, connected with Cytric travel

Nachteile

Usage in some eastern European countries

Vorteile

All our Expenses Policy has been built into the system - threshholds, variations, warnings and violations.
The user interface is really straight forward and the solution being fully mobile has put the expenses claim process into a completely different eprspective.
OCR functionality enable quick scan and upload receipt process, integration with Credit Card provider eliminate clunky process we had before.

Nachteile

The biggest challenge was the implementation and understanding the old-fashioned rule building via excel sheets. Luckily this process is changing gradually as is becoming more sophisticated and current. This will be a benefit not only to new customers but a huge step forward for existing ones too.

Vorteile

The ease of approval, visibility of receipts.

Nachteile

Unable to know if someone is over the daily meal allowance, their name may appear on another expense report(s) for meals.

Vorteile

Easy to send receipts to the product. Very easy for occasional users to pick up. Rarely any down time.

Nachteile

Customization is able to be done in house, but it is not easy to learn in a non tech department.

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Gründe für den Wechsel zu Emburse Expense Enterprise (formerly Chrome River Expense)

Vorteile

Chrome River Expense is fast, fluid, and easy to use the application to report travel expenses done with a corporate credit card or even with a personal card. The application is available for all platforms including desktop, mobile, and tablet, etc. which makes the expense reporting process fast and easy even when you are on the go. Some of the features of the application are – Automated spend control, automated approval routing, credit card integration, Snap and send receipt submission, optical character recognition (OCR), integration with leading financial systems, configurable policies, and routing, online dashboard and self-service inquiries. The application has a powerful analytics engine that saves a lot of time for employers and accounts staff.

Nachteile

You need to spend some time initially to understand it as the tool includes a lot of categories and sub-categories which makes it a little bit confusing to use, but trust me it saves a lot of time. Receipts have to PDF formatted. Ad-hoc functionality seems a little slow and can be improved.

Vorteile

End user functionality is easy! Our guys in the construction field arent always tech savy, so this is a huge plus for us.

Nachteile

you have to pay for better customer service

Vorteile

Yes, Product is much helpfull in terms of interface with ERP and few of the reporting tools from where we can extract data easily.

Nachteile

I see allocation of expense report or Assign the expense reports and tracking of the same is something missing. Especially on SLA matrix.

Vorteile

I like that you can see the past 90 days of submitted reports all in one spot. Also, the map feature allows you to type I a business name and it will auto populate the address for you.

Nachteile

It does sometimes glitch if you dont enter everything in correctly, and you will need to go back and do it again.

Vorteile

Integration with our corporate card program has been such a time saver. All users are able to track and expense their incurred business expenses in a timely fashion, and that helps with decision making. We also integrate with our travel agency, so expencing full trips now take way less time.

Nachteile

Setting up the routing rules was a challenge with some of the exceptions we had to work through, but once the time was spent to consider everything, the system does what we expect.

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Warum Emburse Expense Enterprise (formerly Chrome River Expense) gewählt wurde

Gründe für den Wechsel zu Emburse Expense Enterprise (formerly Chrome River Expense)

Vorteile

The system creates a workflow that saves us time and money. It enforces our expense policy so the administrators don't always have to be the bad guy. It also integrates with other systems such as our HR system (employee feeds), our corporate credit cards and out Concur travel system.

Nachteile

The admin features can be a bit tricky to use. Features aren't always in the most intuitive place. The CR team is working on changing everything around. Once things are found/explained, it is a nice system to use. The help desk can also be slow to respond. Most times i want to be able to pick up the phone and call someone rather than dial 1-800 help.

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Vorteile

The best part of the program is the ease in teaching others how to use. We have users that come in, not knowing anything about the program and with one training and 1 or 2 uses, they make it work.

Nachteile

The settings section in the new platinum version is not very user friendly.

Vorteile

Able to customize all aspects of the expense reporting, and easy to use functionality in every way.

Nachteile

Difficult to utilize 3rd party connectors for systems such as FinancialForce.

Vorteile

It is extremely easy to use. Our entire organization now uses it on a daily basis. It has completely streamlined our expense processes.

Nachteile

Implementation took a while, but we did eventually get it customized perfectly for our organization.

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Gründe für den Wechsel zu Emburse Expense Enterprise (formerly Chrome River Expense)