Über EngageBay

EngageBay ist eine integrierte Marketing-, Vertriebs-, Support- und CRM-Lösung, die kleinen und mittleren Unternehmen dabei helfen soll, Website-Besuchende zu akquirieren, zu binden und in Kunden zu konvertieren. Die cloudbasierte Plattform ermöglicht es Unternehmen, Marketing-Tools zum Aufbau von Kundenbeziehungen zu nutzen und diese Kunden ein Leben lang an sich zu binden. Zu den Funktionen von EngageBay gehören E-Mail-Marketing, Startseiten, Live-Chat/Helpdesk, Ticketing, Telefonie, Terminplanung, Kontaktverwaltung und mehr. Das Tool verfügt über ein integriertes CRM, mit dem Unternehmen alle Aktivitäten über Kunden, Leads und Geschäfte hinweg verwalten und verfolgen können, während sie die Pipelines durchlaufen. Zusätzlich bietet es Marketingfunktionen für Nutzer, um Leads durch automatisierte E-Mail-Vorlagen, anpassbare Formulare/Pop-ups, Engagement in sozialen Medien und vieles mehr zu generieren. EngageBay ermöglicht es Unternehmen, mithilfe der Zapier- und Xero-Integration die Plattform mit verschiedenen Anwendungen von Dritten wie Salesforce, Intercom, MailChimp, Hubspot und mehr zu verbinden. Die Preise verstehen sich als Monatsabonnement. Support wird über E-Mail, Telefon und Dokumentation geboten.
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EngageBay Video
EngageBay Software - 1 - Vorschau
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EngageBay Preis

EngageBay bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von EngageBay ist ab 10,79 $/Monat verfügbar.

Startpreis:
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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EngageBay Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
5
Funktionalität
4,5
Bedienkomfort
4,5
Kundenbetreuung
5
5 von 68 Bewertungen Alle Bewertungen anzeigen
Ian N.
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.10.2020

Great Product and Service

A pleasure to work with, really want to do anything thy can to help you out.

Vorteile

Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use.

Nachteile

There is nothing to add here but the form has to have 40 characters!

Antwort von EngageBay

Thanks for the review Ian.

Beantwortet am 16.10.2020
Sian M.
  • Branche: Onlinemedien
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 8.10.2020

Sophisticated Software

We run a number of businesses and use Engagebay for some of our clients. If you need to sort contacts, pick them out based on certain factors and send individual or broadcast emails and/or put them through a pipeline, this is for you. You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.

Vorteile

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

Nachteile

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

In Betracht gezogene Alternativen

HubSpot CRM

Warum EngageBay gewählt wurde

Lack of features

Zuvor genutzte Software

Sendinblue

Gründe für den Wechsel zu EngageBay

Features mainly and then support - they answered questions promptly. I also tried other products before I arrived at Engagebay but although they initially said they could do what I needed, after weeks of frustrating try outs - they didn't - and the support hadn't really listened to what I'd said I needed - Engagebay listened to what I actually needed before I got started and it did what they said.

Antwort von EngageBay

Thanks for the review Sian.

Beantwortet am 16.10.2020
Bernadette M.
  • Branche: Konsumgüter
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 23.9.2021

Excellent Customer Service, Mostly Easy to Use

Vorteile

It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.

Nachteile

Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum EngageBay gewählt wurde

Salesforce wasn't offering enough with their basic membership. EngageBay offers service, marketing and sales capabilities at a fraction of the cost. EngageBay is much more user-friendly and intuitive.

Zuvor genutzte Software

Salesforce Sales Cloud

Gründe für den Wechsel zu EngageBay

More affordable for small business
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 14.9.2021

Absolutely horrible!!

I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on.

Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.

The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??

Absolutely disgusting and shameful business practices!

They then tell me that the problem is not on their end and insist that every contact has an invalid email address.

With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.

Avoid at all costs!

Vorteile

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

Nachteile

It doesn't work at all and the support team asks you to purchase credits for it to work.

Antwort von EngageBay

Hi there, sorry to know about your experience with EngageBay.

Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce.

To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions.

Seems like the other service you used has a built in validation service and hence the bounces were limited.

I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.

Beantwortet am 24.9.2021
Angus B.
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.8.2021

A great priced and featured all in one CRM. We moved from Hupspot to EngageBay and love it.

Overall experience is fantastic.
We have not even started the marketing side yet so we are looking forward to that.
If you want an affordable CRM that does just about everything you need at a price that is actually affordable then EngageBay is a great choice.

Vorteile

It is fast and simple to use.
We live in deals and task most of the time and it gives you all you need.
Support is amazing. I have even made product change suggestions and some were implemented in a few days. That is amazing.

Nachteile

We wish we could easily change the sort order of the deals when in tablet mode to the order we want (custom order). Sometime we want to just call a selected few clients in a day and it would be nice to just show them or put them at the top of the list. A small con but still a con.

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