SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more.
Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration.
SuperOffice provides users with a central repository that allows them to manage their sales pipelines, marketing campaigns and customer support services.
SuperOffice can either be installed on-premise or hosted in the cloud. Additionally, the solution also offers integration with multiple third-party applications such as Office 365, GSuite and more.
Services are offered on a monthly subscription basis that includes support via phone and email. Pricing is per user per month, billed annually.
Fritz B. Branche: Großhandel Mitarbeiteranzahl: Selbstständig
Ich arbeite seit Beginn an vor über 30 Jahren mit diesem Programm. Ich bin vermutlich der erste Schweizerkunde überhaupt.
Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,
Keine, alle Kinderkrankheiten von früher sind behoben
Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.
Matt C. Branche: Eventservice Mitarbeiteranzahl: 2-10 Mitarbeiter
We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.
I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.
The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.
Maria H. Branche: Industrieautomation Mitarbeiteranzahl: 13-50 Mitarbeiter
I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.
It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.
Eva Y. Branche: Bildungsmanagement Mitarbeiteranzahl: 13-50 Mitarbeiter
SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.
Perhaps the marketing module should be included in the base package.