ReservationKey

Vorteile

Great Customer Service -- really responsive, and personable.
The Built In Website, and Payments.
Auto Scheduled Emails.
No Contracts; No Set Up Fees.
A great price -- well worth the fee even just for someone with one unit, or a small inn.
Ease of use.
Having Multiple Users.
The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone.

Nachteile

Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others.

Vorteile

The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. As a small campground, Reservation Key is a right fit for us and cost effective.

Nachteile

As for cons, we can’t provide any experience in that department because glitches were too few and customer support was always responsive and helpful.

Vorteile

The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Nachteile

1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Vorteile

Simple system without bells and whistles that I had no need for - and the price was reasonable because of that. I moved from another, larger, reservation software system because their prices went up, they provided more bells and whistles that a small business like mine just didn't need/use. Customer service, particularly [sensitive content hidden], was always prompt and efficient, every single year, not just in the first year.

Nachteile

I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. Overall, I had to think hard to find a "Con". Loved Reservation Key for many years I've been with them.

Vorteile

Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served.

Nachteile

So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer.

Vorteile

First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!

I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations.

This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Nachteile

This software goes above and beyond my expectations. So grateful!

Vorteile

ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.

Nachteile

Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

Vorteile

Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Nachteile

There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize

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Vorteile

Once set up the system is easy to use and update the info as needed.

Nachteile

There is nothing that I do not like about it.

Vorteile

I have been working with Reservationkey for 19+ years. I am in awe of how the software has been so receptive to my needs and have been able to create and integrate the software to grow with my business!

Nachteile

Flexing rates through the channel manager can be challenging although I chose to work with a more affordable channel manager. Reservationkey is compatible with more robust channel managers that cost a lot more. With channel management you get what you pay for but with Reservationkey, I get what I pay more and SO much more!

Vorteile

Very reasonable price for a small lodging facility. Never have problems overbooking. Easy to input reservations for our end and the customers end.

Nachteile

Sometime I have problems adding features on our end. Not able to talk to someone about this. I can send a message but they want you to check their list of problems/concerns that another user had to see how it was solved. This can be frustrating it would be easier to have a live chat or talk to someone for problems

Vorteile

Our RV parking, tent camping, bus glamping, and lodging rooms all have different pricing, cleaning fees, and check-in info and Reservation Key handles it all. The auto-responders are awesome and can be modified to fit each rental. Customers can easily pay through the links and emails provided.

I LOVE how the software looks on our website and it is easy for customers to book.

It is a robust system and has more features than we currently know how to use. We look forward to making time to learn more.

Nachteile

Learning the system did not feel very intuitive. However, between the amazing customer service and training videos available it was just a matter of time.

Vorteile

Ease of use by inexperienced employees, Cloud based, income/expense/ tax reporting, outstanding customer service!

Nachteile

There is nothing I do not like about this product.

Vorteile

This system is very easy to learn and to use. The online tutorials are very helpful. You can't beat the price.

Nachteile

I wish there was a better integrated way to incorporate sales from our gift shop.

Vorteile

I love that Reservation Key was so easy to set up and put into working order on my website right away. The ease of use for my customers was my main priority. The next thing that I found so wonderful is that it is so easy on the back end. I am not your traditional cookie-cutter hotel/motel. I am very flexible and have 12 units with 5 different types (sizes) of cabins. I had looked for a system for about 5 years. I did many trials and spent a lot of time on set up with all of them being very cumbersome to set up and didn't fit my needs or my customer needs due to not being able to customize as much as I needed. The price is on point for this product for me. All others were way over priced and for a small business that is only open seasonally, I couldn't afford a "big" product. The customer service [SENSITIVE CONTENT HIDDEN] has been absolutely amazing. There hasn't been one time that I haven't been able to get an answer and quickly.

Nachteile

There has been NO Cons to this service for me!

Vorteile

We are small lodge and this system works well for us. It’s easy to use and keeps our reservations organized. The best thing for us is the accessibility anywhere. Even when we are away from the lodge we can check availability on our phones or laptops.

Nachteile

Honestly, I can’t say anything bad about this software. They have great support and service. I’m sure there are other great systems out there but we’ve been happy so why look anywhere else?

Vorteile

I like that it allows online reservations and collects and helps me manage the data.

Nachteile

It is a bit complicated to set up and get ot to do exactly what you may want it to do. But once you set it up, it is easy to use.

Vorteile

I literally spent about a month researching different software programs for our reservation needs and reservation key hit the mark. We have over 50 properties that we rent and appreciate the ease of use and functionality of reservation key it makes our lives much easier and helps us get more business by freeing up our time to focus on renting.

Nachteile

I honestly can't think of any negative aspects of the software it really fits our needs quite well and we are completely satisfied we have been a customer since 2007 and we are not going anywhere

Vorteile

We have a small inn and found that this software was very easy to set up and use on a daily basis, and also a terrific value. I appreciate that the support is very accessible, and personnel respond specifically and personally to each question. I have to say I do not utilize many of the features that I probably could.

Nachteile

I had a glitch with "ghost reservations" when initiating ical links, but it was resolved quickly. Not really a con because it was worked out.

Vorteile

Great customer service
Ease of use
Integrates well with website
Multiple useful applications

Nachteile

No. I am happy with the service and product.

Vorteile

ReservationKey allows me to handle more clients in less time and take reservations while I sleep.

Nachteile

It does take a while to set up but once you have it set up it is like auto pilot.

Vorteile

Easy to use and the customer service is excellent

Nachteile

Like to see a little more flexibility in generating reports.

Vorteile

It's simple. there are just enough bills and whistles to get the job done but not so much as to make it too complicated.
They are continually making changes and are particularly mindful of user requests.
The forum is great to look for answers to your questions.

Nachteile

Well I guess just that you have to be connected to use it, but that's like anything else.

Vorteile

Reservation does everything I need it to do, and a lot more. The ReservationKey staff are very responsive, both to technical support questions and to requests for product enhancements. Almost every month there's some new feature added, often something I never even thought of, but once it becomes available, I can't do without it!

Nachteile

I'm happy! No cons. ....................

Vorteile

Cslendar ease of use, including drag and drop! Email templates, auto sending for payments, confirmations and followups.
Just the best software I've used continuously for the lifetime of my Inn.

Nachteile

Almost too many options, to be able to learn. But the ease of "on the fly setup" makes the learning easy

Vorteile

customer service, user friendly, price point.

Nachteile

Like any new platform, there is a learning curve. This is no fault of Res Key, but just learning a new system.

Vorteile

We at Springer Creek RV Park & Campground are totally impressed with Reservation Key as a company. The site is user friendly. Even the senior's have commented on how easy it is to use. If there are any glitches at all (which is rare) the folks at ResKey are on it! The staff is also very friendly and respond quickly if you have an issue. Thanks ResKey!!

Nachteile

Our experience with Reskey has been fantastic...no cons!

Vorteile

As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market.
ReservationKey is very customizable. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. I see representative working out similar solutions for other businesses’ unique needs.
ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User’s Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff.
I cannot imagine how difficult it would be to try to run our business without ReservationKey.

Nachteile

Not many. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. However, that may be more a function of how I work rather than a problem with ReservationKey.

Vorteile

We are using this system since 2012 and it's a perfect and very affordable solution for small motels like ours. We would highly recommend this system to anyone in this segment of business as we have brought several new customers to ReservationKey in the past.

Nachteile

Are there features that we would like to see? Sure, there is always something missing but overall for the price, this system is perfect. I have not seen anything in this price range that can do what ReservationKey does.
Our only request as a feature would be, that rooms can be individually set up with minimum nights stays or different prices without using the Adjustment Rate feature. This would be helpful when there are rooms requiring two nights and some do not because two nights can not be offered.

Vorteile

Many pages of reports and settings, very configurable to our needs. Short learning curve to get going.
Links are provided on many pages which can be sent to people or staff to load a selected report or page.
Plenty of CSS configurations are available as well as "custom text" for things that appear on RK's pages.
Lots of photos of your rooms and description space. Can be configured for rooms and RV/Tent sites
as we have here.

Nachteile

Not many, we have used this system for 6 or 7 years and once set up it is a daily part of our routines.
I think there is still a small issue on bill totals, it doesn't agree with our cash register, off by pennies.
Couldn't adjust for first nights deposit to consider multi-night discounts on that amount, so we still
have to hand calculate the 1st night deposit for longer stays.

Vorteile

Simple, intuitive, easy to use. I love every view, and the flexibility of adding custom fields. Exporting customer data and payment data, through csv is a god send. The price is amazing for what you get...and the support is fast and reliable.

I have used many different PMSs in my career, for both large chain, and small boutique hotels.

Nachteile

It would be nice to be able to have different custom fields based on the type of customer (Transient, group, business traveler, or a monthly tenant.) Rather than the same fields for every reservation.

I wish the payment details report could also show taxes and levies (if any) paid for each line item.

The expense reports need a bit of work...but they are INCREDIBLY helpful for smaller business who do not have their own accounting system. I love the expense by vendor page for sorting out Booking.com/expedia commissions (and I love how it automatically calculates those commissions through our connection through myallocator.) However, the dates of those reported commissions are listed when the reservation is created....not when the reservation actually checks out (which is when the commission is actually charged.) This makes extrapolating, or verifying commisions from monthly commission bills (from OTAs,) more difficult.

Vorteile

Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.

Nachteile

There really is nothing I am unhappy with.

Vorteile

For the most part easy to set up and change things once you have everything in place. The customer service is outstanding. I have a friend who uses a different company for bookings and that is his biggest complaint. I usually have an answer within an hour to any questions I have with details and pictures showing me how to do it. I also communicate with the same person each time which makes it more personable and she knows my properties.

Nachteile

I wish it would sink with other VRBO/Airbnb as far as changing prices, pictures, etc. I know some of the other reservation platforms have this feature. Also it's hard to change just a daily price on the calendar if you just want to decrease a price or switch the minimum days required to book. If it's last minute I like to make adjustments to try to get a booking.

Vorteile

As the former IT Director for a billion dollar retailer I appreciate that with ReservationKey anyone can afford a well designed, easy to understand reservation system. It is so flexible it can meet the needs of any lodging establishment, small or large

Nachteile

There is nothing I don't like except that the interface with expedia isn't done yet.

Vorteile

We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Nachteile

For us cons don't exist. Only this question seems to be a con since it is looking for more words.

Vorteile

Great value for your money. We also really like all the features that the tool offers, like reporting tools, calendar view, customer data base. The tool is very easy to use, and efficient.

Nachteile

The booking page is very old school, and not very pretty. It also does not give you a lot of room to edit if you are not an advanced coder. Having said that, it works very efficiently. Direct bookings come through without any issues, howerver I would like to provide to my guests a more user friendly, and modern reservation page. I am sure Reservation Key will improve this part of the tool.

Vorteile

Taking reservations on my cell phone while in a grocery store is nice. There is nothing else I need it to do. I set it years ago and it works great.

Nachteile

I am not having any problems with the software at all.

Vorteile

Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!)

Nachteile

Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive!

Vorteile

I love the 30 day Free Trial they offer. The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business.

I found that I really like the ease of use. I've used other reservation software programs and have found that often times you aren't able to see all the pieces of the puzzle in one place. What I like about Reservation Key is that I can see at a glance the daily rate, the minimum stay and any promotions that I may have incorporated. With other products I've found that I have to drill down and open up several windows to be able to see all of this information. Not so with Reservation Key.

I also like how quickly information about daily rates and minimums can be copies over to in the individual rate plans that you set up.

I'm still learning Reservation Key but am extremely happy with what I've seen so far. The customer service is great! If you have a question and cannot reach someone via phone they return your call very quickly and respond to emails.

Lastly I like the guest user end look. Availability is attractively displayed when a guest is searching for availability. The page is displayed well and is easy for a guest to use to quickly make a booking.

There are also many features included in this product and at a very fair price. I like the email templates that are included and the flexibility of being able to change them or to create your own and schedule the emails automatically.

Nachteile

I would like to see more ready made templates for the availability display that a guest does see. Reservation Key offers a few limited ready made options, that said...they do offer to customize the look of that page for a reasonable fee. Well worth it if you would like the user end of the system to match the look and feel of your website.

Vorteile

We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary.

Nachteile

Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast.

Vorteile

I've been using Reservationkey for years. It is reasonably priced, very versatile, so I can set up an interface that I prefer. It links well with other sites like MyAllocator, so all of my sites are in sync, which helps prevent double bookings. Most of all, the representative is very responsive. If I don't understand something or I want to do something unusual, he helps me get the problem solved quickly and graciously. Reservationkey is constantly being expanded and improved, so I am even more satisfied with it now than when I first started using it.

Nachteile

It can be wonky, sometimes I have to use a little html to get exactly what I want, but that just adds to the flexibility. I'm sure that if you don't know any html, the representative would take care of your needs directly, though.

Vorteile

The software is highly customizable, so it can be made to fit your property exactly the way you want to run it. The visual layout of the calendar is excellent, and the direct booking platform is easy to manage.

Nachteile

Managing pricing is still a little tricky, though they've been making ongoing improvements ever since I started using the software in 2015. Basic pricing, discounts, and things like minimum stay requirements are easy enough, but once you start getting into the really fancy stuff (multiple rates per room varying by season, to be super specific), the software is still functional but currently lacks elegance.

Vorteile

I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others.

Nachteile

None

Vorteile

We are Rustic River Cabins, love ReservationKey. So easy to add, remove, and quote guest for reservations. We have been running ReservatioKey for seven years and would not have any other software. The calendar, on the page is one of my favorite features. I can not only see all my reservations, but I also can see my schedule by just clicking in a box.

Nachteile

Honestly, I can not think of a thing.......support is great, community will help you out if you cant figure something out.

Vorteile

Super-responsive customer support where you can talk directly with owner of the business who seems to be intimately involved in the actual software development. (Probably does his own coding, is my impression.) He engages with you until you have a solution, and is very appreciative of suggestions and feedback, always improving the software. This is full-featured software, but from a small business that is still super-responsive to its customers.

Nachteile

Still a few odd quirks with the software, in my opinion. Like the tax is calculated by item and then added up afterward so it often does not match to the penny the tax that is charged by my credit card processing system - so I have to make manual adjustments on receipts.

Vorteile

It essentially runs the back end of my business as well as it links to the front end through our website and online calendars.

Nachteile

It was difficult to set up but one it was set up any questions I had got answered quickly. I would like to to be able to add a cleaning schedule that links with my calendar so I could create a schedule for my cleaners that showed specific check in check out dates and the names of the parties.

Vorteile

Reliability of the software - GREAT!
Accessibility of customer service for assistance with any issue
The Cost

Nachteile

Initially understanding the terminology and use of some coding words

Vorteile

I can modify so many things on my own. Whenever I need an answer to a dilemma, I just go to the Tutorial Page and search out my problem. Or, I just sign onto the Forum and look for a similar situation to my own. Case in point, I was able to adjust my confirmation template on my own just by using the search mode on the Forum and I’m all set with a solution to a problem.

Nachteile

Sometimes I wish there was a chat option but I understand how the team feels about this program and they have very hands on.

Vorteile

ReservationKey is a great software, very complete (and we only use part of what is offered, as we are a small B&B), customizable with custom fields, automated e-mails, and integrates with MyAllocator. Tech Support is great, and whenever we find a bug, Rep fixes it very quickly. They are also quite open to suggestions. Price is very reasonable.

Nachteile

Not much... everything I need is in this software!

Vorteile

We have used for several years, price is reasonable and it does what I need. Prior to using Reservation Key we used pencil and paper and took reservations by telephone (many years) wife isn't a computer person. Reservation Key allows our guests to book online and does a good job in my view. I check the RK forum often for new ideas and my education.

Nachteile

At the moment I can't think of any negatives, does what we need. I see others comments about minor differences in money totals, having worked with a database in a prior job, well every bit of software seems to round a bit differently.