4,9
Gesamtbewertung
Bewertungen

4,9
Gesamtbewertung
Bewertungen

Über ReservationKey

ReservationKey ist eine cloudbasierte Reservierungsmanagement-Lösung für Hotels, Gasthäuser, Pensionen und andere Ferienvermietungsunternehmen. Zu den wichtigsten Funktionen gehören eine mobilfreundliche Nutzeroberfläche, Kalenderverwaltung, integrierte E-Mail-Vorlagen und Online-Zahlungsverarbeitung. Mit ReservationKey können Hotelmanager Reservierungswebsites mit integrierten Themen erstellen oder Seiten anpassen und die Verfügbarkeit von Immobilien über einen Kalender anzeigen lassen. Buchungen können in der Kalenderansicht mit Drag-and-drop von Reservierungen auf verschiedene Daten geändert werden. Mit ReservationKey können Nutzer den Datentraffic auf der Buchungsseite sowie die Verfügbarkeitssuche eines Kunden überwachen. Nutzer können auch die von den einzelnen Mitarbeitenden vorgenommenen Reservierungen über individuelle Mitarbeiterkonten verfolgen. Die Lösung bietet eine Integration in MyAllocator, die Verbindungen zu anderen Online-Reisebüros wie Airbnb, VRBO, Expedia, TripAdvisor und anderen bietet. Die Dienste werden im Rahmen eines monatlichen Abonnements und Support wird per E-Mail, Telefon und über eine Online-Wissensdatenbank angeboten.
ReservationKey Software - 1
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ReservationKey Video
ReservationKey Software - 1 - Vorschau
ReservationKey Software - 2 - Vorschau
ReservationKey Software - 3 - Vorschau
ReservationKey Software - 4 - Vorschau

ReservationKey Preis

ReservationKey bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von ReservationKey ist ab 37,00 $/Monat verfügbar.

Startpreis:
37,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für ReservationKey

ReservationKey Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
5,0
Funktionalität
4,8
Bedienkomfort
4,7
Kundenbetreuung
4,9
5 von 100 Bewertungen Alle Bewertungen anzeigen
Robert
Robert
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.10.2018

Reservation Key is Invaluable to my Business

I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others.

Vorteile

Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.

Nachteile

There really is nothing I am unhappy with.

Antwort von ReservationKey

Thank you for your very nice and supportive comments!

Beantwortet am 30.10.2018
Pamela
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.6.2019

Great partner for our business

We are a small, family-owned, unique property with a loyal clientele. I spent several years searching for reservation software. Nothing was a good match for us. We found ReservationKey through a guest whose daughter was an innkeeper. We have a loyal customer since 2012.

Vorteile

As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market.
ReservationKey is very customizable. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. I see representative working out similar solutions for other businesses’ unique needs.
ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User’s Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff.
I cannot imagine how difficult it would be to try to run our business without ReservationKey.

Nachteile

Not many. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. However, that may be more a function of how I work rather than a problem with ReservationKey.

Peter
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 13.10.2018

Easy to get started and use.

Reservation Key has been fairly faultless in helping me run my business. I wanted a simple platform to get me started in running a bed and breakfast and I have stuck with them for that reason, despite monthly calls from the competition.

Vorteile

We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary.

Nachteile

Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast.

Antwort von ReservationKey

Thank you for your long time support and use of the system. Besides Yapstone (currently 2.75%) we also integrate with a number of other processors - authorize.net, Square, GoEMerchant, and PayPal. Update: As of June, 2019 we now also support Stripe.

Beantwortet am 17.6.2019
Marc
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 25.9.2018

Great reservations system, integrates well with your web site, excellent features, highly...

We have enjoyed full integration with our own web pages such that you don't even realize that you are
using RK's booking engine. It was fairly easy (if you know some HTML/CSS) to integrate and RK's support
is fast and thorough, thanks to customer support staff. RK is fast and reliable for our needs and works well with our desktop
computers, Android/Apple phones and tablets while on the road.
The grid shows inventory status nicely with out clutter. Very configurable for colors, column sized and
titles. This is the screen you work with almost almost all of the time, so it need to be what you want to
see and allow you go make important elements obvious with color and fonts, etc. RK does it all!
Highly recommended!

Vorteile

Many pages of reports and settings, very configurable to our needs. Short learning curve to get going.
Links are provided on many pages which can be sent to people or staff to load a selected report or page.
Plenty of CSS configurations are available as well as "custom text" for things that appear on RK's pages.
Lots of photos of your rooms and description space. Can be configured for rooms and RV/Tent sites
as we have here.

Nachteile

Not many, we have used this system for 6 or 7 years and once set up it is a daily part of our routines.
I think there is still a small issue on bill totals, it doesn't agree with our cash register, off by pennies.
Couldn't adjust for first nights deposit to consider multi-night discounts on that amount, so we still
have to hand calculate the 1st night deposit for longer stays.

Antwort von ReservationKey

Thank you for the great review! Yes, we have worked hard to make things as configurable as possible, while keeping the interface clean and simple. We are glad to hear you are enjoying those features. We will take a look at the report issue you've noted and will see if we can correct that.

Beantwortet am 3.10.2018
Reinhold
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.4.2019

many years of great experience

In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone.

Vorteile

We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Nachteile

For us cons don't exist. Only this question seems to be a con since it is looking for more words.

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