Track-POD is a cloud-based fleet management solution that caters to businesses across various industries such as logistics, 3PL, manufacturing, distribution, courier services, food and parcel delivery and more. Key features include delivery management, safety management, vehicle tracking and routing, visual communication and proof of delivery.
Users can monitor arrival and departure time for different sites, use various analysis tools to generate reports and create a customized matrix of reasons for non-signing of documents. The solution also provides users with mobile applications for iOS and Android devices that feature electronic signing, geotags and timestamps, vehicle check, barcode scanning, drivers’ notes and more.
Additionally, Track-POD’s APIs enable users to integrate their existing systems with the solution.
Services are offered on a per driver per month basis. Support to users is offered via phone and email.
Engin D. Branche: Transport/Güterfrachtverkehr/Schienenverkehr Mitarbeiteranzahl: 2-10 Mitarbeiter
Route Optimieren Aufträge eingeben
Schnellere Route kombinieren mitarbeiter kontrolieren
Gar nichts alles ist die Beste weiter so
Grega Š. Branche: Transport/Güterfrachtverkehr/Schienenverkehr Mitarbeiteranzahl: 51-200 Mitarbeiter
plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.
ease of use. you bring delivery service online into e commerce and all inserts are traceble.
some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.
Antwort: Track-POD 18.9.2018
We appreciate your review and will keep doing our best to meet your needs.
Ryan G. Branche: Paket- & Frachtlieferung Mitarbeiteranzahl: 13-50 Mitarbeiter
Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.
I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.
The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)
Antwort: Track-POD 13.5.2020
Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.
Usman M. Branche: Baumaterial Mitarbeiteranzahl: 2-10 Mitarbeiter
Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.
We are able to drag and drop routes and quickly optimise where our vans are going
For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.
Jake W. Branche: Einzelhandel Mitarbeiteranzahl: 13-50 Mitarbeiter
A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.
The price is good, it’s a fraction of the competitors offering for a small company.
The overall design of the product is about right.
The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations.
There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it?
They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained.
The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing.
Editing orders and routes after starting them is convoluted and unnecessarily difficult.
If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).
Antwort: Track-POD 13.5.2020
thanks for your review. We are very sorry that our application does not support some of custom functions for your business needs and we do not provide the web-hooks at the moment, instead that we offer our powerful and comprehensive API. We try do the best efforts according our practice in logistics. On the other hand, most of the features are available - you can close a route, you can delete an order. We recommend you to visit out help center.