NexTraq is a cloud-based fleet management solution that caters to businesses in industries such as construction and heavy equipment, food and beverage, manufacturing, transportation, agriculture, utilities and more. Key features include vehicle tracking, job scheduling board, automatic driver assignment, routing and real-time alerts.
NexTraq's 'Geofencing and Mapping' functionality allows users to create virtual boundaries around job sites, vendors and customer locations. This enables users to keep track of vehicles' arrival and departure times, stolen equipment and manage payroll routines by creating a virtual time card that logs the time spent on the job. The solution also helps users to track, monitor and analyze commercial fuel consumption of their fleets.
Additionally, NexTraq features 'Electronic Logging Devices' (ELD) compliance, a maintenance module, a custom reporting engine and various hardware components such as a built-in accelerometer and sensors for driver ID, power take-off and temperature. Mobile applications are also offered for iOS and Android devices.
Support to customers is offered via phone, email, online FAQs and product videos.
Ryan N. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 201-500 Mitarbeiter
NexTraq allows us to stay organized and safe on the road.
The telematics information, ease of use, and database for all of our riders and partners.
Occasionally there are issues with sending information to the vehicle.
Steve A. Branche: Fluggesellschaften/Luftfahrt Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
Overall positive experiences
Ease of use, ability to track, ability to use as a safety tool
Occasional Outages, not being able to get engine diagnostic data from Isuzu NPR
James B. Branche: Essen & Trinken Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
Having transitioned from a system that was sub-par in performance and level of difficulty the Nextraq solution was very well received. End users to Administrators find the tools a benefit, not a hindrance, to the operation.
Most important feature of the software was the user acceptance. Ease of use and intuitive nature of the software was well adapted into the fleet. Training requirements were minimal as a result.
None that can be noted. Implementation was not as difficult as initially perceived with the technical support provided.
Brian P. Branche: Bau Mitarbeiteranzahl: 51-200 Mitarbeiter
Overall poor experience. We still pay for the contracts that we are stuck in and have switched to a different fleet tracking software due to the complete lack of customer service. The software itself is fine other than the fact that the maps do not have the correct speed limits so the speeding/driver reports are virtually useless. Yet another issue that we tried to resolve with them and received no help.
Software is pretty user friendly and allowed us to quickly track our fleet. Great for determining which one of our crews can respond quickly to new jobs.
Customer service is absolutely awful and the company is virtually unresponsive to any request other than adding more units. Contracts auto renew for 3 years unless you mail in termination requests. An unnecessary, cumbersome process clearly designed to keep you trapped. We mailed in termination requests and received no acknowledgement from NexTraq. They have continued to over bill us for 6+ months. We were finally able to speak with someone after we stopped paying them and she assured that everything would be taken care. Not only have they not corrected the situation, they continue to send aggressive past due bill reminders.
Aj W. Branche: Transport/Güterfrachtverkehr/Schienenverkehr Mitarbeiteranzahl: 201-500 Mitarbeiter
The online portal is easy to use, as long as you keep it updated/current.
No real complaints, as someone who is always trying to save money, maybe price?