Über TOPdesk












TOPdesk Preis
TOPdesk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von TOPdesk ist ab 60,00 €/Monat verfügbar.
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- Branche: Grundschul- & Sekundarbildung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Topdesk experience in education
Great product! Easy to use. Can be expensive when using many operators.
Vorteile
Flexibilty and ease of use for endusers.
Nachteile
Sometimes to much flexibility and thus complex to manage.
Antwort von TOPdesk
Hi Jeroen,
Thanks for sharing your thoughts with us! It’s great to hear that you appreciate our ease of use and flexibility. We understand that too much flexibility can sometimes add complexity, and we're continuously working on ways to simplify our tool.
Best, Team TOPdesk
- Branche: Bildungsmanagement
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best ITSM available
Vorteile
TOPdesk is very easy to implement. It can come with a best practice set-up if you like. The consultants I worked with were great but with a bit of learning you can do a lot of things yourself aswell. Compared to some competititors (ServiceNow for example) it doesn't feel like they try to bleed you dry with consultancy hours.
Also the asset management module is awesome, fully customizable and API based. And although the actions and action sequences are a bit harder to learn, once you master them the options for automating are endless.
Nachteile
No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed.
In Betracht gezogene Alternativen
FreshdeskWarum TOPdesk gewählt wurde
ServiceNow is very hard to set up, need (expensive) consultancy for a lot of things and you need to know every process in detail. TOPdesk is far more flexible and easy to implement.Zuvor genutzte Software
ServiceNowGründe für den Wechsel zu TOPdesk
Planon sucks at IT. It's a bit better than TOPdesk on facilities but overall it's just less interesting. Freshdesk lacks basic functionality, they integrate well but I like having everything in one tool.Antwort von TOPdesk
Hello David, thanks for your detailed review! We're thrilled to hear you find TOPdesk easy to implement and appreciate the asset management module and automation possibilities. We also value your feedback on our reporting capabilities and we're continuously working on improvements. It's great to know that you chose TOPdesk over other alternatives for its flexibility and ease of implementation. Your support means a lot to us!
Best, Team TOPdesk
- Branche: Biotechnologie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great system with clean user interface
The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.
Vorteile
Simple user interface and easy to implement with minimal prior knowledge.
Nachteile
Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited.
Gründe für den Wechsel zu TOPdesk
Better functionality and more confidence in their team.Antwort von TOPdesk
Thank you Joe for taking the time to share your experience with us so far. We really appreciate the effort!
Best regards,
Team TOPdesk
- Branche: Hausmeisterservice
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Topdesk review
Overall I am very satisfied with the use of Topdesk. There is also internally satisfaction, and even more departements ate being connected.
Vorteile
Creating and following requests works great. Also the self service portal is very useful in the organisation to submit a request to the correct departement.
Nachteile
Configurating the Self Service Portal could be more flexible. For example field becoming visible on other fields and the formatting of fields.
Antwort von TOPdesk
Hi Ron, thank you for your review! We're glad to hear that TOPdesk is beneficial for your organization and that the self-service portal is proving useful. We appreciate your feedback on making the portal more flexible - we're always looking for ways to improve. Thanks again for your input, and we look forward to continuing to serve your needs. Best, Team TOPdesk.
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Simplifies life at the IT service Desk
For dropping request and tickets and solve them it is the platform to be.
Vorteile
Simple to use, lot's of easy to use buttons to navigate. With templates and best practices
Nachteile
It's just a platform that simplifies life at the IT service desk. People can drop their requests and tickets and the IT service desk can solve them. For assetmanagement is this platform not good enough.
Antwort von TOPdesk
Hi Pieter,
Thank you for your review! It's great to hear that you're enjoying the simplicity and navigation options of TOPdesk.
We're sorry that the Asset Management feature hasn't fully met your needs. We've actually rolled out some updates to this feature in 2024. You might find our recent blog post on these improvements helpful: https://www.topdesk.com/en/blog/3-new-asset-management-features/
Our local support and consultancy colleagues are also here to help if you have any questions or need further assistance to get the most out of the Asset Management feature.
Best,
Team TOPdesk
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
TOPdesk: An Extensive ITSM Tool
Vorteile
Configurability
Customizability
Support of TOPdesk
Nachteile
No option to give users/clients a way to create their own account to access the SSP
In Betracht gezogene Alternativen
JIRA Service ManagementWarum TOPdesk gewählt wurde
To standardise optimise and automate, while ensuring scalability and ISMS/ISO27001 conformity regarding Change Management and reporting on thatZuvor genutzte Software
Zendesk SuiteGründe für den Wechsel zu TOPdesk
Most integration and workflow options compared to the others. Overall best price valueAntwort von TOPdesk
Hey Wijnand, we appreciate your review! Good to hear you're enjoying TOPdesk's adaptability and our support.
Your feedback about user/client account creation is noted. It's really helpful as we strive to improve.
Best, Team TOPdesk.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
TOPdesk as ITSM tool
Vorteile
Look and feel, easy to use. Team cooperation
Nachteile
Some features cannot be customized (saas)
Antwort von TOPdesk
Hi Sven, it's great to hear you find TOPdesk user-friendly and helpful for team cooperation. Your feedback on features' customizability is appreciated as we're always aiming to improve. We're glad that TOPdesk's ease of administration, product knowledge, and cost reduction led you to switch. Thanks for your input! Best, Team TOPdesk.
- Branche: Regierungsbeziehungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Topdesk user review
The people are nice and professional.
Vorteile
Implementation and amendment in the way you (and your organisation) you like
Nachteile
The windows are changing, so you cannot use your printscreens anymore
Antwort von TOPdesk
Hey A. V.
Thanks for your review - we’re happy to hear that you enjoy our easy implementation and flexibility! We appreciate your feedback about not being able to printscreen. We’re always aiming for improvement, so this kind of feedback is helpful for us to see where we can focus our efforts.
Best, Team TOPdesk
- Branche: Öffentliche Ordnung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good supplier
It's a very good supplier and they have short lines.
Vorteile
It's a very stable application and there's a good ondersteuning
Nachteile
Some of the modules are not very userfriendly
Antwort von TOPdesk
Hi Marly,
Thanks for sharing your feedback with us! It's great to hear that you appreciate our support colleagues. We’re sorry to hear that not all modules are as user-friendly as you’d like. We’re here to help if you need us, and this kind of feedback is always handy for us so we can continue to improve.
Best, Team TOPdesk
- Branche: Einzelhandel
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Customisable incident management
Vorteile
Very customisable to suit any purpose so we can create many branching categories for escalation and redirecting requests
Nachteile
Can be a little un wieldy if you have many different categories for end users to find what they need
Antwort von TOPdesk
Hey Fran,
Thank you for sharing your feedback! It's nice to hear that you appreciate TOPdesk’s customisation capabilities. We're sorry to hear about the difficulty your end users have in finding what they need. We appreciate your input as it helps us identify areas for improvement.
Best, Team TOPdesk
- Branche: Buchhaltung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Saas Topdesk
Vorteile
It's easy to use, very user friendly and to configure flows and design a self service portal.
Nachteile
That features to connect topdesk with azure are not standard
Antwort von TOPdesk
Thanks Sander for sharing your experience and feedback. We really appreciate it.
- Branche: Staatsverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Worth a try and certainly a look
Vorteile
Easy to use and implement. Easy to get support
Nachteile
At the moment I really could not say that
Antwort von TOPdesk
Wow! Thank you for your compliment Sandra. We love it that you appreciate the easy use, implementation and our support. Reviews like yours are the cherry on the cake for us.
- Branche: Einzelhandel
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Application for overall use!
Perfect tool for incident and change management with a great Selfserviceportal
Vorteile
Self Service Portal works perfect for users
Nachteile
Combination of workflows to 1 change does not work
Antwort von TOPdesk
Hello Stefan, thanks for your awesome review! It's great to hear that you're finding our Self Service Portal useful.
Sorry to hear about the workflow issue. We're on it and your feedback really helps. Best, Team TOPdesk.
- Branche: Buchhaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Easy to manage
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
Vorteile
It is easy to make your own environement.
Nachteile
Nothing really! We are very happy with the use of the modules we use.
Antwort von TOPdesk
Hi Rene. It's great to hear you're so happy with TOPdesk. Thanks for sharing!
Best, Team TOPdesk
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
TOPbest!!!
Vorteile
The ease to learn the basics of the software
Nachteile
Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk.
Antwort von TOPdesk
Hey Remon,
Loving the wordplay in your review - TOPbest, that's what we aim for! Glad to know our software's basics are easy to pick up. We've taken note of your point about documentation - we're on it. And yes, our service desk is always ready to assist you.
Best, Team TOPdesk
- Branche: Computer-Hardware
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
IT Services and Technical Support technician/Team leader
Its great for logging incidents and requests. The Self service portal is easy to use for customers, and can be used in any organizational process.
We have been using this product since 2008 and it has improved with each version. We hope to eventually move to the SAAS version.
The New Asset Management module has been a great innovation and is very simple to set up and configure.
Overall this product is easy to use and will support all processes that an organization may use.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Customer support is second to none, and they are always polite and professional.
Vorteile
It's ease of use, not just for the customers, but for operators too.
Its easy to customize for your organization.
Constantly under development and they listen to the requests of their users.
The New Asset Management Module is easy to use and customize. This has been a great innovation and development.
Great customer support, which is really important.
Nachteile
Its modular based and this can bump up the initial price if you require other modules.
The Actions and Events module needs a steep learning curve to learn and use properly, and can at times be very frustrating when triggers don't work properly.
The Forms module has been a great free addition, but it needs more work on to be fully functional, templates could have been provided.
Change Management module can be very daunting to use.
Antwort von TOPdesk
Thank you for sharing this experience as a long time customer! We look forward to many more years to come Rudy.
- Branche: Staatsverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Service excellence experts - supplier as a business partner
TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence.
Vorteile
Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value.
Nachteile
Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency.
Antwort von TOPdesk
Thank you Nick for sharing your thoughts in this review. We really appreciate you experience TOPdesk as your business partner. This goes both ways looking at all the constructive feedback you provide on roadmap topics for instance. Hope to have you with as as a customer and business partner for many years to come!
- Branche: Bildungsmanagement
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Super Functional Tool For Ticket Management
Vorteile
This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes. This helps in collaborating without having to start explaining things from the beginning. One of the features which I really love, is the ability to prioritise and categorise workload. The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently. Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
Nachteile
The worst part about topdesk, is learning how to use it. Most people will love their experience with using it, however, getting to grips with it can be daunting and off putting. There is no easy way out though and it does require very basic minimal technical knowledge.
Antwort von TOPdesk
Hi Juber, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help.
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Review TOPdesk
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves. Creating a ticket in TOPdesk is easy. In addition, you can design TOPdesk entirely according to your own taste. Changes are therefore made in no time. You also have the option to generate reports. This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
Vorteile
TOPdesk is very easy to use. The software is full of useful functionalities. In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product. This is very nice. TOPdesk is suitable for both large and small companies.
Nachteile
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
Antwort von TOPdesk
Hello Robert,
Thank you for taking the time to write this review. We really appreciate it. If you have any questions in the future feel free to contact us. We are always happy to help.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Training at Manchester office
Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.
Vorteile
Attended the Manchester office for training to improve our knowledge of the system. Will was an excellent tutor who explained the system in simple terms at an acceptable pace. The software is extensive and simple to navigate where we were able to find solution to all the tasks such as standard forms for easy entry of issues and requests along with the production of reports.
Nachteile
Nothing that I can think of.............
Antwort von TOPdesk
Thank you for your review Gareth! I'll be sure to pass the compliment to Will.
- Branche: Maschinerie
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
TOPdesk Change Management
Registration of a lot of company assets.
Loan registration
Automate processes for tasks for operators in TOPdesk
Vorteile
Change Management is a nice product for automate processes for onboarding for new Employees en company Assets
Nachteile
To set your specific function is sometimes difficult.
With help of TOPdesk support you can set a lot of functions. They are very helpfull.
Antwort von TOPdesk
Hi Johan,
Thank you for the review. We really appreciate it.
If you have any questions feel free to contact us.
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Separation of different teams within TOPdesk works very well so that they can manage their own...
TOPdesk works well for call/issue management and benefits from being based on the ITIL model. It can help if you have different teams/departments which need a service management tool but want to manage their calls separately.
Vorteile
Self-service Portal is very good, particularly with the latest version. If you populate the knowledge base well, users can often find the help they need before needing to raise a call
Nachteile
The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria
Antwort von TOPdesk
Thank you very much for your review Shari. We really appreciate it!
- Branche: Bildungsmanagement
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Views of a Delivery Manager
The consultancy period thus far has been superb.
Vorteile
What appealed particularly was the Tabbed GUI. This makes working on Parallel tasks much easier. In addition the comprehensive feature list covered both the needs of out IT SUpport Team and our Facilities team.
Nachteile
The restriction to just 2 levels of an item. e.g. Main and Sub Category, Branch and Sub Branch. However we have manage to work around it.
Antwort von TOPdesk
Thank you Chris!
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
TOPdesk User Support
Very positive with great flexibility and incredible support.
Vorteile
Flexibility within the tool, vast array of modules.
Nachteile
Project management could do with expansion to support more agile approach
Antwort von TOPdesk
Thank you James.
- Branche: Bildungsmanagement
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Topdesk - Thinking Solutions for Education
Vorteile
The UI of Topdesk is one of the best & modern UIs that I have seen, the ability to have tabs within a single Topdesk page helps operators to have multiple calls open simultaneously. The API provides an easy way for bulk updates to items in TopDesk to be applied.
Nachteile
Duplication of workflows for events and actions between 1st and 2nd line call management, would be nice to be able to have shared events/actions that are consistent between both 1st & 2nd line calls.
Antwort von TOPdesk
Hi Nick. Thank you for writing this review. We really appreciate it!
- Branche: Staatsverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Topdesk: Servicemanagement geperfectioneerd.
Omdat Topdesk een Nederlands bedrijf is, is het voor mij als Rijksambtenaar heel fijn om snel en direct te kunnen schakelen.
Vorteile
Goed doorontwikkeld standaard pakket, makkelijk te implementeren, maar uiteindelijk goed af te stemmen op specifieke behoeftes
Nachteile
Self Serviceportal mag een betere integratie hebben met het behandelaarsgedeelte, bijvoorbeeld het tonen van standaard opzoeklijsten aan de voorkant ipv alleen aan de achterkant.
Antwort von TOPdesk
Wat goed om te horen dat je blij bent met TOPdesk. We zullen je feedback en verbeterpunten meenemen!
Met vriendelijke groet,
Het TOPdesk Team
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great value for money!
Vorteile
Ease of use for end users, process automation and API tooling. Very short lines of communication with TOPdesk support and account managers
Nachteile
The backend is not quite as intuitive and lacks a few modern features, but improvements are already on the roadmap
In Betracht gezogene Alternativen
JIRA Service ManagementZuvor genutzte Software
ServiceNowAntwort von TOPdesk
Hi Martijn, thanks for the positive review! It's great to hear that you're happy about TOPdesk and find it easy for end-users. We're glad our support team is meeting your expectations too.
Your comment about the backend has been noted. We're all about making things better, so your input really matters.
Best, Team TOPdesk.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Beste servicedesk programma!
Vorteile
Het is makkelijk en handig in gebruik.
Veel mogelijkheden tot uitbreidingen en opties die r mogelijk zijn.
Werk perfect bij een wat grotere servicedesk.
Nachteile
Zo nu en dan is het even zoeken maar naar mate je het meer gaat gebruiken word het steeds makkelijker en leuker.
Antwort von TOPdesk
Hallo!
Wat leuk dat je TOPdesk zo waardeert en het zelfs het beste servicedesk programma noemt! We zijn blij dat je het makkelijk en handig in gebruik vindt, en dat de vele uitbreidingen en opties je bevallen. We nemen je feedback ter harte en blijven werken aan het verbeteren van onze service. Bedankt voor je review!
Groeten,
Team TOPdesk
- Branche: Staatsverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Perfect systeem voor dagelijks gebruik
Fijn systeem voor dagelijks gebruik en eenvoudig.
Vorteile
Gebruikersgemak en eenvoud in gebruik maakt het prettig om mee te werken.
Nachteile
Soms moet je wel veel klikken om bij het resultaat te komen.
Antwort von TOPdesk
Hoi Ruud,
Bedankt dat je voor TOPdesk hebt gekozen. Goed om te lezen dat de eenvoud van ons systeem bevalt in je dagelijkse gebruik. Hopelijk is de migratie gelukt. We staan altijd klaar om je te helpen, mocht je ons nodig hebben.
Met vriendelijke groet,
Het TOPdesk team.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Keep up the good work, and keep improving
Overall I have great experiences with Topdesk, like I said the software has a lot of possibilities and the people are kind and very helpfull.
Vorteile
The allround possibilities than other ticketsystemproviders.
Nachteile
Knowledgebase system is decent but can use a lot of improvements. For example paste images into a item.
Antwort von TOPdesk
Hello Bjorn, thank your for your review! We're thrilled to hear about your positive experience with TOPdesk and our team. Your feedback is greatly appreciated, as we're always looking for ways to improve. We'll certainly take your suggestions into consideration for future updates.
Keep enjoying TOPdesk, and thank you for your support! Best, Team TOPdesk

- Branche: Staatsverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Best work ever did
Nover done this kind of nice work in my life and I did a lot in ICT functions.
But daily working with Topdesk is the most great work I ever did. In all parts.
Vorteile
The way topdesk can let you organize all processes and flows and forms. all issues can be adressed and disturbance is unknown.
Nachteile
In the flow developping is no visual sign appearing when 2 people are working together in the same flow.
Antwort von TOPdesk
Wow Peter, thank you very much for the amazing compliment. Great to read you are so satisfied with TOPdesk.
Best, Team TOPdesk

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
TOPdesk als ICTSM en CMDB tool voor een samenwerkingsverband
Prettig bedrijf om mee samen te werken. Goede en deskundige ondersteuning en begeleiding door consultants
Vorteile
totaaloplossing voro ITSM, CMDB en meerdere afdelingen
Nachteile
API mogelijkheden verschilende per module en opmaak(lay out) beperkingen van SSP en Kennisitems.
Antwort von TOPdesk
Hi Jeroen, bedankt voor je feedback! Fijn dat TOPdesk je bevalt als totaaloplossing. We nemen je opmerkingen over de API-mogelijkheden en opmaakbeperkingen zeker mee. Goed om te horen dat je onze samenwerking en consultants waardeert!
Groeten, Team TOPdesk.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
selfserviceportaal heeft meerwaarde!
Hele fijne organisatie die met je meedenkt in mogelijkheden. Helpdesk is goed beschikbaar en schakelt waar nodig met de accountmanager.
Vorteile
Het Selfserviceportaal, dit is 24/7 beschikbaar. Andere vergelijkbare systemen hebben dit niet of minder uitgebreid.
Nachteile
Nog niet alles is via export/import over te zetten van de testomgeving naar de productieomgeving.
Antwort von TOPdesk
Hey Inge, thanks for the review! Awesome to hear you're loving the 24/7 Self-Service Portal. Got your point about the test to production transfer - we're on it. Super glad our team's been a help to you.
Best, Team TOPdesk.
- Branche: Regierungsbeziehungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Topdesk ervaringen
Over het algemeen erg goed. Snelle opvolging op vragen. Fijne sfeer. De contractwijziging had voor ons als direct gevolg dat de kosten gigantisch omhoog gingen (bijna 100% prijsstijging!). Dit was zeer onaangenaam en moeilijk te verkopen.
Vorteile
Het samen uitdenken, inrichten en implementeren van het SSP. Consultancy dagen zijn altijd leuk.
Nachteile
Dat de module Meerjarenplanning ons vrij recent verkocht is. Deze module hebben wij nu volledig gevuld en in gebruik. Echter blijkt nu dat deze module niet meer ondersteund wordt door Topdesk.
Het verdwijnen van de functie checklists is erg jammer.
Antwort von TOPdesk
Thank you Silke for writing this review and sharing your compliments and feedback. This helps us to keep improving, so we really appreciate it. Great to hear consultancy days are always fun.
Best, Team TOPdesk
- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
User focused on Self service portal and tickets
Building the self service portal for the store and managing the tickets is an good job where you can manage creativity and skills. I see the possibylities but because shortage of knowledge not always executable
Vorteile
possibylities are endlless, for the person who report easy in use
Nachteile
new features and suggestions not always top of mind to share. Now the roads to walk are not clear
Antwort von TOPdesk
Hi Daniel, thanks for your feedback! It's great to hear that you find TOPdesk easy to use and versatile. We understand your point about new features and we're working to improve our communication.
Best,Team TOPdesk
- Branche: Regierungsbeziehungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Fijn product mits goed geïmplementeerd
Vorteile
Simpele inter interface. Kan snel vinden wat ik zoek en waar ik moet zijn.
Nachteile
Als het niet goed geïmplementeerd is kan het voor de eindgebruiker ingewikkeld zijn.
Antwort von TOPdesk
Hoi Lukke,
Bedankt dat je voor TOPdesk hebt gekozen. Fijn om te horen dat je blij bent met ons interface! Om het meeste uit TOPdesk te halen raden wij aan altijd dat een consultant meekijkt. We horen het graag als we je ergens bij kunnen helpen.
Met vriendelijke groet,
Het TOPdesk team.
- Branche: Staatsverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
TOPdesk met (Self)service
Mijn ervaring met TOPdesk is goed. Ik heb voornamelijk te maken met de consultant en als hij het niet weet zoekt hij het uit tot hij het wel weet.
Vorteile
De registratie van de meldingen en dus je taken. De hoeveelheid informatie die je kwijt kunt op het SelfService.
Nachteile
De hoeveelheid informatie die je kwijt kunt is soms ook een nadeel voor je beheer. Er zijn functionaliteiten die alleen voor iedereen aan kunnen of uit.
Antwort von TOPdesk
Hi Diana, we're glad that you like our notification and storage features. Noted your feedback on functionalities and information management. Happy to hear you're satisfied with our consultants!
Best, Team TOPdesk
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Veelzijdige applicatie
Prima, veel mogelijkheden. Soms wel even zoeken. Ook MyTOPdesk is erg handig qua naslagwerk
Vorteile
Veelzijdig, modulair opgebouwd en ondersteunend in automatisering
Nachteile
Misschien ook wel de veelzijdigheid, er kan vanalles maar niet alles werkt even handig
Antwort von TOPdesk
Hi Karin,
Bedankt voor je review! We vinden het geweldig dat je de veelzijdigheid en modulariteit van TOPdesk waardeert. We begrijpen dat het soms wat overweldigend kan zijn, maar we zijn er altijd om je te helpen.
Groeten, Team TOPdesk.
- Branche: Regierungsbeziehungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
TOPdesk review
Vorteile
User-Friendly Interface, costumTion, Customization automation, SSP, knowledgement system.
Nachteile
Customization Complexity. Overly complex customization requires additional time and resources.
Antwort von TOPdesk
Hey Jindi,
Thanks for your review! We're glad to hear you're enjoying our user-friendly interface and customization features. We understand that some customization can be complex and we're always here to help streamline that process for you.
Best, Team TOPdesk.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Review ViVa! Zorggroep
Eenvoudig in het gebruik, makkelijk aanpasbaar
Vorteile
Dat TOPdesk constant verbeterd wordt. Fijne support
Nachteile
Wij hebben problemen met meerdere afdelingen in TOPdesk vanwege ons gebruik met filters.
Antwort von TOPdesk
Hey Jenny,
Thank you for your feedback! It's great to hear that you appreciate our continuous improvements and support at TOPdesk. We're sorry to hear about the filter issues you're facing. Your experience matters to us and we're committed to making this right.
Best, Team TOPdesk
- Branche: Staatsverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
TOPdesk is complete allrounder
Vorteile
Onderling koppelen van meldingen, wijzigingen, objecten, assets, etc geeft makkelijk totaaloverzicht.
Nachteile
Duurt even voordat je alles onder de knie hebt.
Antwort von TOPdesk
Hey Michael, it's great to know you're finding it easy to get a complete overview with our linking features. We hear you, getting the hang of things can take a bit of time. Remember, we're here if you need any help.
Best, Team TOPdesk.
- Branche: Buchhaltung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Topdesk is overall good to work with
Its good my overall experience espacially the Change module and the variaty in topdesk
Vorteile
I like the Change module in topdesk and the different things that u can do with it
Nachteile
When different people work in the same card
Antwort von TOPdesk
Hi Marciano. Great to hear you like the Change module and it's capabilities. Thank you for sharing your review!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
My opinion about topdesk
Vorteile
How fine and easy topdesk works IT related
Nachteile
I don't know for now it works perfect for me
Antwort von TOPdesk
Hey Randy,
Thank you for the review! We're thrilled to hear that you're finding TOPdesk easy to use for your IT needs. It's music to our ears that it's working perfectly for you right now. We're here if you ever need any help.
Best, Team TOPdesk.
- Branche: Hausmeisterservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
TOPdesk review Dec 2023
Vorteile
Overal usability and functionality.
Adaptebility
Nachteile
Not able to use ritch text and copy/paste pictures
Antwort von TOPdesk
Hi Diekus, we're happy to hear you enjoy TOPdesk's usability and functionality. Your feedback about rich text and picture pasting is noted - we're always aiming to improve. Best, Team TOPdesk
- Branche: Regierungsbeziehungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great support
TOPdesk is an user friendy application. Continuously innovative
Vorteile
The consultants has a lot of knowlodge. They response quick on the quistions we have.
Nachteile
We have no issues with TOPdesk.TOPdesk is a good product
Antwort von TOPdesk
Hello Johan, we're really glad to hear that you're pleased with the knowledge and responsiveness of our consultants. It's wonderful to know you're finding TOPdesk a good product. Your comments about the user-friendliness and continuous innovation of TOPdesk are really appreciated.
Best, Team TOPdesk
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Perfect Solution for a Service Desk
Vorteile
The simplicity of working with it and what you can with this.
Easy in use.
Nachteile
Working in background is not always easy.
Antwort von TOPdesk
Hey Toos, we're so glad to hear that you find TOPdesk a perfect solution for a Service Desk! We've taken note of your feedback and we always appreciate hearing how we can improve. Best, Team TOPdesk.
- Branche: Regierungsbeziehungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
TOPdesk is TOP!!!
Goede applicatie, met veel uitbreidingsmogelijkheden.
Vorteile
Eenvoudig in gebruik. Overzichtelijk dashboard.
Nachteile
Migraties naar ander OS is bij een complexe organisatie tijdrovend.
Antwort von TOPdesk
Thank you Corjan for sharing your experience, compliments and feedback. We really appreciate it!
Best, Team TOPdesk
- Branche: Staatsverwaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good application
Vorteile
The ssp is the perfect tool for the end user
Nachteile
Dont have cons at this moment writing this review
Antwort von TOPdesk
Thank you for sharing your review! Great to hear the SelfServicePortal is meeting your needs.
- Branche: Bankwesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
TOPdesk still on top?
Although TOPdesk offers everything you would expect from an ITSM tool, and has proven itself over the years, i feel like it has been surpassed by their competitors, which offer a more modern experience for both users and administrators.
Vorteile
TOPdesk has been one of the most used tools of its kind for quite some time, and offers all functionality that you would expect.
Nachteile
The look and feel of TOPdesk are not as up to date as their more modern competitors.
Antwort von TOPdesk
Hey Mark,
Thank you for sharing your thoughts! We're glad to hear that you appreciate the functionality of TOPdesk. Your feedback about the look and feel of our platform is noted. We're always aiming for improvement and a more modern experience is definitely on our radar.
We understand that competition is fierce and we're committed to keep evolving to meet and exceed expectations. Your feedback is incredibly valuable in this process.
Best, Team TOPdesk
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Discrete funzionalità, pochi update
Vorteile
La cosa migliore di TopDesk è l'interfaccia intuitiva e facile da usare, che consente di navigare agevolmente attraverso le varie funzionalità e processi. La piattaforma fornisce una vasta gamma di funzionalità, tra cui la gestione dei ticket, la catalogazione dei servizi, la gestione delle risorse e la creazione di report, che possono essere personalizzati per soddisfare le esigenze specifiche dell'organizzazione
Nachteile
Pochi aggiornamenti relativi a nuove funzionalità rilasciate da TopDesk
Antwort von TOPdesk
Hey Felice,
Thank you for your review and for choosing TOPdesk! We're glad to hear that you're finding our interface intuitive and that you're benefitting from our variety of features.
We appreciate your feedback about the updates. We understand how important continuous improvement is and we're dedicated to making regular updates to our platform to better serve our users. Your feedback helps us understand where we can focus our efforts.
Best, Team TOPdesk