--- description: Reviews zu Cherwell Service Management Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Cherwell Service Management mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cherwell Service Management | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Online Projektmanagement Software](/directory/436/web-based/software) > [Cherwell Service Management](/software/6396/cherwell-service-management) # Cherwell Service Management Canonical: https://www.softwareadvice.de/software/6396/cherwell-service-management Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/6396/cherwell-service-management?page=2) > Cherwell Service Management ist eine cloudbasierte IT-Service-Management-Lösung, die IT-Teams in Unternehmen bei der Implementierung, Automatisierung und dem Upgrade von Dienstleistungen und Unterstützungsprozessen unterstützt. Cherwell Service Management unterstützt die Anpassung von Prozessen, sodass die Abteilungen die Lösung an ihre eigenen Workflowprozesse anpassen können. Die Lösung stellt den Nutzern mehrere ITIL-geprüfte Prozesse wie das Management von Vorfällen, Problemen, Anforderungen und Ereignissen bereit. Außerdem können Nutzer die ITIL-Service-Transition-Prozesse nutzen, einschließlich Änderungs-, Konfigurations-, Freigabe- und Bereitstellungsmanagement. Cherwell Service Management stellt ein IT-Self-Service-Portal bereit, das die Erfüllung von Anforderungen automatisiert und mehrere unabhängige Portale an einem einzigen Standort konsolidiert. Das Dashboard ermöglicht es den Nutzern, Trends zu erkennen, Engpässe zu beseitigen und die Richtlinien für die Erbringung von Dienstleistungen einzuhalten. Cherwell Service Management ist in einem Abonnementmodell erhältlich, das basierend auf der Nutzung bezahlt wird. Gegen eine einmalige Gebühr ist auch eine unbefristete Lizenz erhältlich, falls Unternehmen den On-Premise-Einsatz wünschen. Unterstützung gibt es per E-Mail, Telefon, in Webinaren und in der Online-Community von Cherwell. > > Bewertung: **4.3/5** von 166 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 166 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Cherwell Software - **Region**: Colorado Springs, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 189,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Deutschland, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anforderungsmanagement - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Asset Lifecycle Management - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Bedarfsmanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Beschaffungsmanagement - Budgetierung/Prognosen - Chat / Messaging - Compliance-Verfolgung - Dashboard ## Integrationen (14 insgesamt) - Avaya Experience Platform - JIRA Service Management - Jira - Microsoft Azure - Microsoft Outlook - Microsoft SharePoint - Nagios XI - Network Performance Monitor - NiCE CXone - Oracle Service - SAP Business One - Spiceworks Cloud Help Desk - Twitter/X - Webex Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Online Projektmanagement Software](https://www.softwareadvice.de/directory/436/web-based/software) ## Ähnliche Kategorien - [Online Projektmanagement Software](https://www.softwareadvice.de/directory/436/web-based/software) - [Projektmanagement Tools für Marketing](https://www.softwareadvice.de/directory/1815/marketing/software) - [PPM-Software](https://www.softwareadvice.de/directory/1937/ppm/software) - [Projektmanagement Software für kleine Unternehmen](https://www.softwareadvice.de/directory/3618/small-business/software) - [Projektmanagement Tools für gemeinnützige Organisationen](https://www.softwareadvice.de/directory/3863/nonprofit/software) ## Alternativen 1. 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Mai 2021* | Finanzdienstleistungen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: While not always easy or straightforward, this service management product is highly customizable and can be used for a variety of areas such as a knowledge database, help desk, incident tracking, change management, etc. > > **Nachteile**: Customization can take a lot of work and upgrades can often break functionality with no eta or workarounds aside from downgrading or waiting for a future upgrade (which could be a year+ away.) > > Overall, Cherwell Service Management has fulfilled its requirements. However, upgrades are finicky and deep customization really can take a lot of work. Some of them are straight forward and some really require a lot of time to get going, more so than you would expect for similar products. (Similar product are, less customizable, however, take less of a lift on what you can do with them which is a trade-off you need to understand going into it.) ----- ### "Highly customizable but watch for bugs" — 4.0/5 > **Austin** | *28. Juni 2019* | Finanzdienstleistungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Cherwell gives you the ability to do almost anything you want/need to do. It's built in workflow (One-Step) feature is great for automating repeatable tasks. The extensibility and integration options are also huge benefits. Being able to link into pretty much any other application with a SQL back-end is huge. > > **Nachteile**: There are quite a few bugs especially when it comes to the browser side of things. Customizing the Customer Portal lacks a functioning WYSIWYG interface and if you're a hosted customer, you have to open a ticket to have support restart IIS services before some of your changes go into effect. This makes creating/modifying a Customer Portal very painful. The Browser Client for technicians is also quite buggy. With the amount of "out of the box" features the software comes with, be very careful.. As some of these features are misconfigured out of the box and require either scouring the whole system or relying on a third party vendor who knows where the bugs are and can fix them. If you ask me, this is just a way to force you to use a consultant for implementation. > > In the grand scheme of things, the software works very well. We are able to tailor it to meet our requirements for separating Incidents and Service Requests without too much of a learning curve. This has allowed us to obtain accurate metrics that were previously unavailable. The ability to customize everything has also opened up options for other teams to use the software instead of relying on email because other ticketing systems are too restrictive. ----- ### "High level of accurateness and flexibility" — 4.0/5 > **Cliff** | *14. März 2019* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The company has expanded its ITOM capabilities and supports a wide range of third-party integrations and extensions. For instance, the example of such a platform can be Exchange Mergeable Application. In a few words, this application gives various opportunities for third-party developers to host their applications. In general, the vendor pleases us with the new program’s opportunities and abilities rolling out pretty frequently. We have given our preference to Cherwell Service Management because of its great visualization capabilities, user-friendliness of the program’s interface, powerful reporting, etc. With its help, our team has automatized numerous processes and tasks. The platform pleases with its accurate dashboards and incredible search abilities. > > **Nachteile**: The company has a tendency to reassign account people. Maybe, the reason for that is the high speed of their self-development, who knows. But still, it may cause little difficulties. Where we see problems with Cherwell Service Management is that this program requires a lot of computer memory to run correctly. In addition, the program will be a real pain without a strong infrastructure from your side. What’s more, this solution does not have any web version. > > Cherwell Software offers one ITSM product which is aimed at companies with medium and high level of maturity. If you are interested in integrating a flexible and adjustable solution in your organization, then Cherwell Service Management is exactly what you require. ----- ### "Cherwell Ticketing Software" — 5.0/5 > **Verifizierter Rezensent** | *13. Februar 2019* | Hochschulbildung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Cherwell does a great job of keeping track of tickets across multiple teams with seamless integration. Makes ticketing for a large IT Dept. with over 12 teams easy. The software is customizable and allows for automation in just about every facet of the program. Tasks that take up to 10 minutes can be done instantly through the One-Step feature. > > **Nachteile**: The software is lacking in visual design. It's functional but getting information to be readable and look good is very hard and takes quite a bit of work in the dashboard manager. > > Cherwell has been great overall. Have used it for around 3 years and have had almost no functional issues with it during that time. ----- Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/6396/cherwell-service-management?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/6396/cherwell-service-management) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten