Über N-central

SolarWinds N-central ist eine IT-Managementlösung, mit der Unternehmen IT-Geräte verwalten und verfolgen können. Die Lösung verfügt über Schlüsselfunktionen wie Patch-Management, Antivirus, Back-up und Disaster Recovery. Die Patchmanagementfunktion ermöglicht es Unternehmen, Patches zu automatisieren und Schwachstellen zu reduzieren. Darüber hinaus ermöglicht die Lösung Managern, Lücken in Netzwerken zu verfolgen und zu füllen. Die Lösung ermöglicht es IT-Verantwortlichen, Datenbank-Back-ups zu erstellen. Die Lösung eignet sich für Unternehmen jeder Größe und kann sowohl On-Premise als auch in der Cloud eingesetzt werden. Mit SolarWinds N-central können Nutzer die E-Mail-Kommunikation schützen und vertrauliche Dokumente verschlüsseln. Die Lösung bietet eine Skriptsprache zur Automatisierung manueller Aufgaben. Der Support erfolgt über ein Online-Portal, E-Mail und Telefon. Darüber hinaus bietet die Lösung Android- und iOS-kompatible mobile Apps.
N-central Software - 1
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N-central Video
N-central Software - 1 - Vorschau
N-central Software - 2 - Vorschau
N-central Software - 3 - Vorschau

N-central Preis

N-central bietet keine Gratisversion, aber eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt Preisinformationen anzeigen
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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N-central Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,5
Funktionalität
4
Bedienkomfort
3,4
Kundenbetreuung
3,2
5 von 39 Bewertungen Alle Bewertungen anzeigen
Michael L.
  • Branche: Computer-Software
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.12.2021

A must have as a RMM solution for any MSP.

Easy to use and learn. A must have for our clients where time is of the essence when an incident occurs where downtime is business threatening.

Vorteile

The ability to automate as much as possible is key in our business. Using maintenance scheduling is one of the most important features and was key to choosing this product over others.

Nachteile

I wish there were more integrations with other industry software.

In Betracht gezogene Alternativen

Datto RMM

Warum N-central gewählt wurde

Poor implementation and support was heading downhill since being sold a few years ago.

Zuvor genutzte Software

ConnectWise Automate

Gründe für den Wechsel zu N-central

This was more established and had more features for our business between the two.
Elias P.
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.4.2021

Powerful RMM Tool, Reporting Can Be Improved

Overall, we have been very happy with the product. It does require some investment in configuration, but that investment allows for a very powerful product. I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.

Vorteile

N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring. N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.

Nachteile

Reporting could be improved. The reporting interface is very basic and requires a separate Microsoft Windows SQL server to use. From speaking with contacts at N-Central, this system is planned to be replaced in the very near future.

In Betracht gezogene Alternativen

ConnectWise Automate

Warum N-central gewählt wurde

After being sold to a venture capital firm, Kaseya support had been lacking. Additionally, the product improvements began to suffer at that time.

Zuvor genutzte Software

Kaseya VSA

Gründe für den Wechsel zu N-central

N-Central proved to be a much more customizable product than Automate. Our previous experience with ConnectWise support led to skepticism about the level of support that would be provided.
Phillip H.
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 10.4.2020

Covid-19 - reduction of services applied after 5 years during a pandemic.

Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

Vorteile

Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

Nachteile

The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

Antwort von SolarWinds MSP

Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.

We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial

You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources

Be well. - Shelley O'Brien, N-central PMM

Beantwortet am 13.5.2020
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 25.1.2019

It works well most of the time, however...

SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication.

Vorteile

Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.)

Nachteile

-Support has been very hit or miss and lately they have fallen into the "Miss" category
-We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed
-Product names keep being changed and we are not immediately made aware of it.

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
2

4
Bewertet am 21.5.2019

Good Product

Overall I would recommend the product as it has been very beneficial for our company. To get the full use of the product, you'll need to dedicate a resource to managing the platform so that they can learn the various ins/outs of the product.

Vorteile

It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.

Nachteile

Support is frustrating to deal with at the initial levels. If you can get past the L1 technicians in your support case, it is usually pretty good but it will take some work to get the case escalated.

Product development is pretty slow as it often takes several releases that are 'coming' to make it into the product. And then the first iteration of the new feature usually isn't fully developed and will take another release or two to be fully functional.

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