Clover

Vorteile

the ease to process payments and the response entering to the bank account

Nachteile

the high fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the updating every so many months!! keeps on changing!! very stressful!!!!!! does not always benefit clients!! like taking a Bar Exam!! or applying for a mortgage !!!!!!

Vorteile

Ease of use. I have a retail store and some of the employees are a bit older and some are high school age. But no matter what group they fall in they all get the flow of the system

Nachteile

The processing charges. I’m not going to lie for anyone. The ease of use is offset by the cost of use. But still well worth it.

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Vorteile

The machine and online dashboard work well and are easy to use.

Nachteile

The phone support is atrocious. Getting through to someone is a lengthy process and the technology doesn't always function as it should. My calls were disconnected and no one has ever followed up with me, so I go through the process all over again. It is still unresolved.

Vorteile

I currently use Clover for my retail wholesale business. I have multiple locations. The system works great for us!

Nachteile

Backend work generally requires a call to customer service. But for the most part it is easy to use.

Vorteile

Honestly that I do not have like most about clover... I have a bad Experience ..

Nachteile

at least is simple and simple.. however there are better one Than this.. I would not recommend it

Vorteile

Ease of use within the app, the device was convenient as well (small size, easy to sync with phone).

Nachteile

Difficult to track payments to apply in another program unless details were manually added into the notes on the payment prior to it being processed.

Vorteile

Clover is very user friendly, they have different hardware options they can operate from and cloud based system.

Nachteile

The only cons I would have about Clover is that they could be high price, they have sometimes system crashes, it can take offline payments, but some they may require internet connection

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Vorteile

Easy setup, good looking equipment. Definitely a step up from tablets as far as dependability.

Nachteile

Doesn't actually have an inventory management or reporting that works for any size restaurant. Can only track cost of items, but nothing modified can be tracked. Throwing off cost by up to 30% and making the function completely useless.
Does not allow online lunch menus to show up at specific times.
Does not allow for specials or discounts to be applied to online ordering.

Vorteile

It was quick and easy to set up. The device was easy to use in my store.

Nachteile

No inventory system
No calculation of sales tax

Vorteile

very easy to use in an office environment that takes payments. Receipts are easy to print and reports are very clear and easy to view online

Nachteile

Having to pay for multiple terminals or only use one computer

Vorteile

I liked the POS system however it has a learning curve. After playing around with it for a couple weeks I was able to better navigate the device. It was a very easy setup.

Nachteile

Not what I thought it was going to be like. I was not informed of the additional charges and App Store fee. It was difficult to integrate online booking and salon management with this system. I ultimately had to change. I think it is a wonderful system for maybe a restaurant or other type of business not for salons or spas - in my opinion.

Vorteile

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Nachteile

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

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Vorteile

So far nothing.

It is a nightmare in every way.

Nachteile

LIARS. SCAMMERS WITH HIDDEN FEES.

FEES ADDED AFTER SIGNING UP.

TERRIBLE CUSTOMER SERVICE.

NEVER USE!!

Vorteile

Nothing!!! Horrible in every way. Customer service terrible

Nachteile

THEY LIED ABOUT MONTHLY RATE. GOT OUR BANK ACCOUNT INFORMATION WRONG. NEVER GOT OUR FUNDS

Vorteile

I really appreciated that some restaurants give incentives to customers when ordering through this app. It tracks how many times you've ordered and how the rewards are stacking up. I can customize my orders to my liking (as long as the merchant has allowed the customization to be offered). And the biggest plus is that ordering through Clover makes it super efficient to just arrive and pick up my food, rather than having to pay at the restaurant.

Nachteile

This app is not as popular as many others. I have very few restaurants in my area that offer ordering through Clover. I have so many different restaurant apps on my phone! I only go to a couple of restaurants that offer service through Clover. Additionally, the user interface isn't the most visually appealing.

Vorteile

Nothing. There is nothing positive about them

Nachteile

Charges increase and they are penalise you to wanting to leave.

Vorteile

Easy to use and install, but be carefull when you close out your account

Nachteile

I give 1 star because I cant give 0 stars, be carefull with this company, I stopped working with them and paid everything, after 2 years the put me in collection and asking me for a payment I already did, I been with this for 2 years, every time they call me ask me for alot of paperwork and they said that I owe $700 dlls, I proof everything thing and now they get back with this, not happy about this.

Vorteile

Nothing for comment, poor customer service no one is responding.

Nachteile

Nothing to say like them, it was nightmare with this company. Every day have to check bank statement make sure they deposit money and not stealing money.

Vorteile

All the information that I need is easy to see on the dashboard. Their devices look slick, modern, & hi-tech.

Nachteile

Their terminals are expensive. They no longer allow payment requests/invoicing for healthcare offices.

Vorteile

Zero. Being bombarded with negative reviews from customers due to ongoing issues with refunds

Nachteile

DO NOT USE THIS COMPANY. I have had customers harassing me regarding refunds that were promised WEEKS ago. I have called numerous times and it's always a different excuse... "we need more internal information", "we have no record of your call" - despite having reference numbers and names of each person I spoke to.

I have paid an arm and a leg for my store system and in monthly fees. I regret it entirely. HORRIBLE CUSTOMER SERVICE.

Nachteile

Awful customer service. Regularly increase prices, sign you into new lease periods without your knowledge. Advised to send an email to give 30 days notice, only to be told they need a signature. They want £480 in terminal lease costs despite my lease finishing in July 2023 (I signed an 18 month lease in February 2022) Worst card service provider I have used in 15 years of business. Next day terminal delivery never happens, quality of terminal is awful (continually breaks). I've just read other comments and I'm not alone. Avoid this company at all costs.

Vorteile

The support is amazing. No question is too simple. They always go above and beyond to help

Nachteile

Nothing, we have 2 devices to help serve our customers. One that is controlled by an iPad and a hand held mobile one

Vorteile

Nothing, this is the worst product I have ever worked with. We were with them for two weeks and they shorted us nearly $4,000 in deposits.

Nachteile

The customer service continues to give us the run around and I am usually on the phone with them for no less than an hour each time. The customer service is CARELESS and do not pay attention to details. We were shorted over $500 in our FIRST BATCH we ever ran with them. Then we were shorted $3300 on the another batch a week later. Their customer service follows-up but they follow up with the wrong details and don't see why not received this deposit is impactful. After less than TWO WEEKS with their service, I found another credit card processing company and switched over.

Vorteile

Nice and compact, ease of use,like the debit machine

Nachteile

Does not meet our needs of having sub, sub categories for our products

Vorteile

Nice clean design. Lots of promises that weren't met.

Nachteile

Their customer service will inform you that they will not give you new terminals despite their failure to operate properly and regardless of their "hassle free exchange policy".Software glitches are abundant and rampant throughout the device. Chase systems although ugly were far more stable and reliable.

Vorteile

I really enjoy using Clover because its EASY! The card processing steps are so simple and the machine is smooth to navigate!

Nachteile

I have zero negative comments about Clover.

Vorteile

I did not like anything about clover and wouldn't suggest it to anyone.

Nachteile

Customer service and the communication was terrible always. The machines were always loosing power and shutting off regardless of being charged. Had to get that fixed twice. They switched my business name on file and my clients thought there was fraud with their transactions. That never got resolved before leaving. They never apologized for the mistake on their end. I had to call consistently telling them I sent the cancellation form as I was getting emails everyday to cancel when I had sent it out 4 times. Finally called and admitted they received it but hadn't gotten back to me. I'm also passed my 5 year contract and they harass to pay $500 .

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Vorteile

Ease of set-up and use, monthly fees, and it integrated with Book Like A Boss booking software.

Nachteile

Support was a bit slow to respond to issues. CloverConnect does not communicate via email regarding important changes that affect the merchants. CloverConnect lacks integrity.

Vorteile

There is absolutely nothing different about this processor except that are the only ones who ever ripped us off.

Nachteile

They randomly sent us a notification of stopping payment service. Kept our customers transactions and then expect us to finish paying on a lease of equipment we can no longer use. Horrible customer service, can randomly cut you off and keep your money?? not sure how this is not criminal, but will be reporting to the Attorney General of our state.

Vorteile

The interface and clover debit terminals.

Nachteile

Clover makes illegitimate offers to clients for financing as cash advance. But when it actually come does to seeing a potential amount you can get they waste your time by requesting you pay off any outstanding amount with other creditors. I understand not having two loans at once but baiting customers into demanding they pay off a loan before even seeing a potential amount could leave them in a deficit, leaving the client with no other option but to take there offer either good or bad. This is bad and dangerous for small business’ so be warned. Stay far away from clover financing as it could be detrimental to small business’.

Vorteile

One of the standout features of the Clover POS system is its versatility. The Clover system offers a range of hardware options and a customizable software platform that can be tailored to fit the specific needs of various types of businesses, from retail to restaurants. This flexibility allows businesses to manage sales, inventory, and customer relationships efficiently, all from a single integrated system.

Nachteile

One drawback of the Clover POS system is its cost structure. While the system offers a range of features and customization options, it can become expensive, particularly with the additional costs for hardware, software, and transaction fees. This can be a barrier for smaller businesses or those with tight budgets.

Vorteile

We're able to easily process our transactions through the terminals as well as remotely online.

Nachteile

The product is fantastic. The only thing I wish was that the processing terminal was the first page that opened up.

Vorteile

Easy to use, updated system to keep up with the new technology

Nachteile

Customer service needs a little more help with the hold time

Vorteile

it is a fraud, with mistakes of double charges, which you spend hours to fix, talking to absolutely unprofessional support

Nachteile

everything, support is awful, and you spend precious time being transferred from one person to another with no help

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Vorteile

There are nothing to talk about pros. Only cons

Nachteile

Customer service and they will take your money even though you ask them not to. I had to close my restaurant for personal issue, so i called the clover and spoke to someone regarding Monthly clover service charges and he said no problem. However, they debited 9 months $49.00 for subscription plan fee (not the machine lease fee). They would not give you money back nor care to contact you because its their mistake

Vorteile

They handhelds are easy to transport and are visually appealing, especially with the new upgrades. Easy to use and print end of night reports, easy for techs to bring into rooms to check clients out

Nachteile

It is to easy to accidentally refund a clients card if you hit the wrong button, wish that it would connect to our PIM system (AviMark). No stylus or pen provided for clients to sign their name

Vorteile

I like clean and optimized web interface, customer database, invoicing module.

Nachteile

I would like to assign custom invoice numbers (perhaps PO numbers) to invoices generated via Clover.

Vorteile

When we first contacted clover we had two specialists. Both of which helped set everything up in a super easy process.

Nachteile

After about 4 months, both of the people that we had contact with either left, or were fired. We have not received any help from customer service since.

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Vorteile

It is a easy system to use. Easy to enter inventory.

Nachteile

Absolutely horrible customer service. They use third party representatives to sell you the machines/system and then they disappear. I have been attempting to get a kitchen display for over two months and haven't been able to because they said I went through a third party and need to be in contact with them. I do not understand how a company can employ third party representatives and then not be able to help you PURCHASE extra equipment when you call in. Clover is already over priced in comparison to other companies. The least they could do is provide exceptional customer service and make sure their customers have what they need to do business.

Vorteile

Nothing. Unless you like add-on fees that you don't get from other processors, avoid Clover.

Nachteile

Never ending erroneous fees. Zero help from customer service to explain and/or dispute. Customer service spoke with broken English and NEVER helped a situation. Clover called something "Quarterly PCI charge" and would charge whenever, bi-monthly. They just drafted the money when they wanted. Deal breaker was they came up with a "Security Bundle Fee" of $299. No one at customer service could explain what it was and there was not getting out of it. I cancelled account and after account was closed, they still drafted the following month. Clover is the worst processing company.

Vorteile

What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them

Nachteile

The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.

Vorteile

Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.

Nachteile

I do not have anything bad to say about Clover.

Vorteile

Open source apps so we can fill all our needs

Nachteile

sometimes because most things are done third part they can be a little clucky

Vorteile

Nothing good about Clover , They deceived me now I had to deal with them

Vorteile

The ease of use of the online pos systems.

Nachteile

That they changed my customers extra fees for using a credit or debit card. On top of what I was already paying them monthly.

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Vorteile

Incredibly easy to navigate and simple interface. Love how Clover has the ability to do everything as a restaurant POS including placing orders, taking payments, integrating a reservation/waitlist option, and even a camera option, which allows for digital QR codes/gift cards to be purchased or applied as payments towards order.

Nachteile

In my 2+ years of using Clover, I haven't identified any cons. The only minor issue I have noticed it connectivity issues on occasion but that is expected with POS systems and also may not be specifically related to Clover.

Vorteile

Inventory management and overall easy to use.

Nachteile

Missing many useful and common restaurant/bar features. Just tripled price to maintain access to certain apps

Vorteile

Frais moins élevé que d'autres compagnies plus connues (ex: Square)

Nachteile

Machine plus lourde que celles comparables.

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Vorteile

The initial implementation was relatively easy.

Nachteile

Statements were challenging to reconcile. Customer Service should be referred to as Customer Dis-service.

Vorteile

Nothing at all. They shut down my account without any notice.

Nachteile

Customer service, service itself, sales representative