Andy R. Branche: Personalwesen Mitarbeiteranzahl: 51-200 Mitarbeiter
Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,
The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job
Connecting The Brother Printer has been difficulyn
Cindy N. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 11-50 Mitarbeiter
Better priced than our alternative choice at this time.
The live chat seems to be the best way to reach for help when needed.
Sometimes fixes come at busy times in the business. It is hard to manage both at the same time
Gordon H. Branche: Verbraucherdienste Mitarbeiteranzahl: 51-200 Mitarbeiter
We use SuperSalon as our POS in our seven salon locations. When we first purchased the service, we got quick response from customer support and bugs were fixed in a timely manner. Since the Propoint purchase, however, customer support has become harder and harder to reach. We frequently wait for 4 or 5 hours to get a call back. And bugs and glitches go unfixed for months. I have a service request that I have now been waiting nine months for a response. Nothing has happened. And the uploads to their back office function (iOffice) often stops for no apparent reason. It is unfortunate. SuperSalon used to be a quality product.
Inventory management. Unfortunately that is the only function that is currently working well.
Customer service is almost impossible to reach
Bugs in software go unfixed for months or even years
Constant product "upgrades" bring new bugs time after time
Phillip P. Branche: Verbraucherdienste Mitarbeiteranzahl: 11-50 Mitarbeiter
It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.
The Supersalon software is very easy to learn and use. It is functional and provides everything needed for day to day operations in a hair salon. The service received is very good as well and available 24/7.
The only real con on this is the reporting feature. It is somewhat limited and does not have a dynamic reporting tool
Dean A. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 11-50 Mitarbeiter
Problems will happen with software from time to time, but the customer support from Supersalon has been among the industry best
Appointment feature has some limitations, such as scheduling at 15min increments rather than shorter time periods