Creatio CRM

4,7
Gesamtbewertung
Bewertungen

4,7
Gesamtbewertung
Bewertungen
Zum Anbieter

Über Creatio CRM

Creatio ist eine einzigartige Synergie aus einheitlichem CRM und intelligenter BPM-Plattform (Business Process Management) für Marketing, Vertrieb und Serviceautomatisierung. Die Lösung ermöglicht es mittelständischen und großen Unternehmen, den Kundenlebenszyklus vom Lead über den Vertrieb bis hin zum laufenden Kundenservice zu verwalten. Die Lösung gibt Nutzern die Möglichkeit, Marketing-, Vertriebs- und Dienstleistungsaktivitäten über eine einzige CRM-Plattform einzusehen. Creatio bietet drei integrierte Produkte, die separat oder in einem einzigen CRM-Paket genutzt werden können: Marketing Creatio, Sales Creatio und Service Creatio. Marketing Creatio ist eine Multichannel-Marketinganwendung, mit der Marketingspezialisten eine kontinuierliche Kommunikation mit Kunden erstellen und unterstützen können. Sales Creatio ist ein SFA-Tool (Sales-Force-Automation) zur Verwaltung des Vertriebszyklus von der Lead-Generierung bis zur Verwaltung von Bestandskunden. Service Creatio bietet Kundenservice-Tools, die beim Kundenengagement helfen. Die Bereitstellung von Creatio kann bei Bedarf als cloudbasierte Lösung oder vor Ort erfolgen, wo die Daten dann intern auf den Servern des Unternehmens gehostet werden. In beiden Fällen können Nutzer über einen Webbrowser oder die mobile App auf Creatio zugreifen. Das System ist sowohl mit Windows als auch mit iOS kompatibel.
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Creatio CRM Preis

Creatio CRM bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Creatio CRM ist ab 25,00 $/Monat verfügbar.

Startpreis:
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Creatio CRM

Creatio CRM Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,7
Funktionalität
4,7
Bedienkomfort
4,7
Kundenbetreuung
4,7
5 von 121 Bewertungen Alle Bewertungen anzeigen
Rommel
Rommel
  • Branche: Informationstechnologie & -dienste
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.10.2016

Great CRM running over a nice business process tool

BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users.

On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators.

Vorteile

Main advantages for BPMOnline:
1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work.
2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy.
3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast.

Nachteile

Some areas that requires improvements:
1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations.
2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance.
3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly.
4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export.

Alona
Alona
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.12.2023

Creatio has everything we need

Vorteile

The standout features include automation tools and seamless integrations with other applications. Creatio also deserves praise for its proactive approach to customer feedback. They continuously adapt and improve their platform based on user suggestions, which is truly outstanding.

Nachteile

The platform offers an abundance of options for customization, integration of third-party applications, and data management. However, this extensive functionality can be quite daunting for beginners. It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous capabilities can cause a sense of overload for new users.

Mark
Mark
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 19.6.2017

Potential Buyer

Vorteile

The prompt response from the sales team and the willingness to answer my questions. Many vendors just ignore your questions.

Nachteile

I had a very specific needs related to users having an online calendar to schedule call back support. I was clear with BPM staff prior to the call and accepted the call because they believed they had a solution. On the call they listened to my needs again and then took me through a boilerplate pitch. They were going to investigate their ability to deliver and even offered to build a mock up to show me.

That call as the last time I heard from them. I reached back out and heard nothing. Not even a simple we looked into your need and we are unable to provide the support you desire.

I came away believing they will say anything just to get you on a call for their pitch.

Where are we going? Salesforce with Timetrade as a plugin

Samuel
  • Branche: Rechtsberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

4
Bewertet am 23.2.2024

Version Updates Cause Issues

It has been very frustrating for our team.

Vorteile

Not much that I can think of at this time.

Nachteile

Version updates causing issues with our apps
Freedom UI randomly showing up for clients even though we have deactivated it
Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand.

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 11.10.2023

Great tool for sales forecasting and operations

Our experience with Creatio is positive. Implementation and usage have been relatively effortless. We've managed the transformation project internally, and our team now effectively utilizes the system for lead management, opportunity management, sales forecasting.

Vorteile

It's user-friendly customization options, and the remarkable improvement in the accuracy of our sales forecasting. Dashboards have significantly enhanced our visibility and helped us better align with different units.

Nachteile

We successfully implemented everything within just a couple of months, although we did encounter a few challenges along the way. However, the no-code functionality allowed us to find quick and flexible solutions.

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