Rise

Vorteile

The intuitive design, everything is simple and straightforward. It didn't take much time to get to know the it completely.

Nachteile

Missing the flexibilities in tayloring the features to better serve the organization's needs.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Rise

Vorteile

Time Off Management makes the process effective and efficient.

Nachteile

Performance Management still has a few gaps but they are more preferences than software problems.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Rise

Vorteile

The features - all HR features under one platform, from onboarding to payroll processing.

Nachteile

Lacks smooth connectivity between the features - needs frequent data input.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Rise

Vorteile

I love that Rise has an HRMS system that is very user friendly, but I think my absolute favourite part is the scheduling, attendance, time off and payroll systems all being integrated. I enter a time off date for a staff member in ONE spot, the employees' Time Off Dashboard, and that's it. It carries over to payroll, to the schedule, and to time & attendance. It makes for less steps (for me to forget to enter) and it's correct each time because the entry was only done once.

Nachteile

I wish RISE would pay more attention to their app and it's functionality. It crashes a lot, often just doesnt load, and there's no Admin Option on the app, so if I want to review anything it has to be done from a computer.

Vorteile

Love the customer service! Very friendly staff.

Nachteile

Dont find the software to be too user friendly.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Rise

Vorteile

Very user friendly, support is very helpful

Nachteile

Couldn't change multiple user wages at one time had to do them individually.

Vorteile

East of use, cost and Great customer service

Nachteile

When we have complicated questions/issues, it sometimes takes longer to resolve and can be frustrating.

Vorteile

I love that Rise is based in the lower mainland. They always have agents that are respectful, kind and efficient. Even when my problem may seem like a pain in the butt, so to speak, they are very patient. This platform seems easy to use and streamlined for my payroll needs.

Nachteile

I do wish Rise connected to my accounting software.

Vorteile

Rise is easy to use, and the payroll processing module works very well. It's easy to modify a pay run without having to do a lot of tedious back-and-forth with Rise, and there are many check points through the process to make sure that all the information entered is correct before approval.

Nachteile

We could use a standardized info sheet to give to new employees about how to use the timecards in Rise. We've found a few challenges getting new staff comfortable with the time tracking system.

Vorteile

The payroll function is easy to use . And we can easily modify it in the payroll sheet.

Nachteile

The HR function is a bit complicated—mostly the part of creating an employee profile.

Vorteile

We got signed up with Rise for the payroll functionality, but also have come to appreciate the vacation / time off features as well as the job posting / applicant tracking feature.

Nachteile

Some features are found in unintuitive places, like a link to the calendar feed for who's out.

Vorteile

I liked the price. Simple and no frills. Easy to use, good support, nice interface.

Nachteile

Lack of continuity post implementation. Have to open a ticket every time I have a new question.

Vorteile

The staff like the ease of use for the software. Payroll loves it for accuracy, ease of use and reporting.

Nachteile

Some annual and integration snags for our set up of flex and vacation accruals policies.

Vorteile

We use direct deposit payroll and have Rise pay our deduction payments to CRA.It is fairly straightforward to set up pension and benefit aspects of payroll.

Nachteile

It would be worth your while to find someone with payroll experience when fiest setting up your payroll. Customer Support is helpful but you will need to understand some payroll specific language.

Vorteile

I like that it is a whole program, meaning admins and employees can go to one spot to get information, and you do not have to deal with multiple platforms and programs. The KB articles are wonderful resources to use to solve problems/issues without having to send in a ticket. However there is still room for improvement, with the functionality of the the various modules speaking to each other. Also needs some simple fixes, like the calendar having a choose the date instead of scrolling month by month; but overall its a great program.

Nachteile

The reporting feature within payroll is very complicated, hard to pull data that we need so we end up having to create our own reports. Some of the modules do not speak to each other; changing a start date doesnt flow over the compensation start dates, onboarding defaults to work email and phone number when should go to personal; calendars are tedious as you cant choose a date, but need to scroll month by month. Its definitely a work in progress with areas to improve quite easily.

In Betracht gezogene Alternativen

Warum Rise gewählt wurde

Vorteile

Rise is so easy to use and has a great user interface. It is so simple to navigate through to system to find what I need. I love the payroll input sheet, it makes it so easy to make changes to payroll, and I can easily view changes to an employees pay without having to submit the entire run. Such a time saver! The Customer Support Team is also amazing, it is always easy to get ahold of them when needed.

Nachteile

Sometimes I will notice small glitches in the system, for example a date being in French when I have selected English for the system. Whenever I see something like this, the Customer Support Team is always able to investigate and resolve it quickly.

Vorteile

Payroll Reports are excellent and easy to pull out.

Nachteile

Payroll instructions are difficult to use for first time users.

Vorteile

Customer support is far and away the best part of this software. If anything goes wrong they will fix it.

Nachteile

The main interface hasn't changed a lot since Paysavvy and is showing its age.

When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data.

Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median.

Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.

Vorteile

I like the platform, it was easy to use and very convenient from anywhere I happened to be. Making changes to payroll on the fly was fairly easy and having support there gave the appearance of having a professional helping along the way.

Nachteile

The biggest complaint I have with Rise is that the software itself worked great, but the team behind the software is unfortunately incompetent. There are plenty of staff available to help, but none have the correct training or experience to actually help employers make decisions. On top of that when a mistake is made on their end they do not take ownership of it because "a company this size is unable to absorb a loss like that" is what I was told by the CEO. The blunders made by Rise ended up costing my company a five figure fine with CRA because they were not able to follow properly sent instructions on their intake forms. I have no problems with a smaller company needing to make mistakes in order to learn, but unless you're willing to own those mistakes, learn from them and then improve your systems you will never be sure you do not fall into those same mistakes again. Ultimately we left Rise as staying with a company that treats their clients poorly does not make sense. The costs may be higher with other larger companies, but I can assure you it is money well spent, avoid Rise at all costs.

Vorteile

The software itself is pretty good. A bit weird process but once you get used to it it does the job. I switched from ADP Telepay which was really bad as my changes were often not actioned.

Nachteile

Customer support team is horrible: they take too long to correct mistakes.
Calculated CPP and EI incorrectly in 2017. In December 2017 the paystubs were wrong for YTD salary which took them too long to correct.

Vorteile

The service - immediate, responsive and very helpful
Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy
The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me
Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system

Nachteile

The only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though!

Vorteile

The user interface is really easy to read and interact with.

The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream.

Customer service is good, with a chat feature on any page.

Relatively affordable

Nachteile

Reporting engine is a little slow with slow load times.

They are working on a direct integration with NetSuite for years now, still waiting for this feature.

Vorteile

- Payroll and time-off are integrated;
- Affordable for small orgs;
- Reports on birthdays and anniversaries are quite useful.

Nachteile

- Error in calculating carry-over days both years that I've managed the platform which resulted in manual recalculations and adjustments;
- When running reports, employees who are no longer at the org are included;
- Period of time (less frequent now) where the platform constantly ran error messages that prevented some team members from logging in and being able to use the platform;
- Would be great if the time-off calendar integrated with Google Calendar.

Vorteile

The features are user friendly and adaptable to our business. The customer service is also impeccable, any question or issue we may encounter is addressed immediately and an effective solution is found.

Nachteile

Nothing comes to mind about what we like the least, so far since we implemented the software it has exceeded expectations.

Vorteile

The software is accessible from any device you use, it's easy to use and I love the emailing of pay statements and t slips. I also like the ease of the payroll input screen, adding or changing employees, etc.

Nachteile

I don't really have any cons other than the reports as they can be difficult to create. I also find it frustrating at times if Rise does not communicate software changes that affect the user but that isn't often.

Vorteile

The onboarding process has been simple and straightforward. I like that the dashboard is intuitive and is customized for what your position is, only showing you the things that you have permissions for.

Nachteile

Some of the language can be a touch ambiguous in what exactly they are asking for. Specifically I am talking about the scheduling page where it is asking for frequency and a couple other items. I noticed that I don't seem to get notifications for missed punches, which would be super useful. That being said, I haven't dug into my settings to see if there are options for this.

Vorteile

Intuitive and Accessible. Great onboarding. Features well laid out and easy to navigate

Nachteile

At this time, I am happy with everything we have signed up for. There are features that I would love to implement (eg. vacation tracking) but at this stage we are trying to keep costs down.

Vorteile

I like the scheduling and time tracking. We love the integration with Payroll. Saved SO much time as we were doing everything manually before.

Nachteile

I find it a bit overwhelming when figuring out how to set everything up - and where to go to access certain information, as some is stored in the HR section and some is stored in the Payroll section.Improvements can definitely be made in the scheduling and time tracking module. For example, the ability for other employees to see other employees schedules within the app - for more transparent shift delegation, capacity planning, shift-swapping, etc.

Vorteile

User friendly and every concern was addressed on time.

Nachteile

So far everything is ok, every concern was addressed timely

Vorteile

It is a basic software that gets the job done

Nachteile

It is not robust and cannot support a complex payroll

Vorteile

The system is very easy to use. The Rise team is most responsive and offers the best in customer service. Automated reminders for payroll deadlines are very helpful for business small proprietors

Nachteile

Great system. No issues worthy of mention.

Vorteile

The payroll is easy to use. Good customer service. Like the reminders I am getting, so never forget to process. Also, I can process it long enough before due date and it does not get posted until due date, so any changes can be made during that period.

Nachteile

I did not experience any Cons. The product we use works well for our company.

Vorteile

simple, easy to use and good customer service

Nachteile

not possible to change the benefit premium by our own as it changes every year. I have to get a ticket and request RISE to update the information

Vorteile

Ease to use. Unlike other payroll software, processing payroll thru Rise is easy and smooth. Nothing is tricky.

Nachteile

when employee takes vacation, I wish the vacation hours are automatically deducted from the regular hours.

Vorteile

It has been an awesome experience, and I have learned to easily navigate along the way. CS is also very helpful and always has been.

Nachteile

I would say recent glitches have been a struggle, and sometimes, it's not always compatible with our hardware, takes a lot of time to download reports or just to open the features of the app.

Vorteile

I find payroll easy to use and process. The customer support team has been really great when I call in and ask questions. The support is very important to me.

Nachteile

small glitches on moving from one company to another in downloading PDF files (we do payroll for 5 different companies) I like the convenience of switching over, but find that on the results page, the PDFs download. This could also by an issue on our back end. I've notified RISE on it and they will look into it for me :)

Vorteile

Ease of setup and use. Very quick to learn and the support is amazing

Nachteile

*It can be time consuming to create a report to get the exact information you're looking for.*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates.

Vorteile

I most appreciate the all in one solution. It is great to have one to go place for all our staff management needs.

Nachteile

It is still a new company and from time to time things don't work exactly perfect. Some of the reporting options could be improved. But overall I can find the info I need. Looking forward to more integration with our accounting system.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Rise

Vorteile

Very easy to use and you can control everything about payroll.

Nachteile

Sometimes some of the more detailed reports load slowly.

Vorteile

The people and support, try very hard to satisfy but unfortunately there are just too many issues that we need that cannot be accommodated.

Nachteile

Platform is fractured , development support is good but actual development is poor, frequent loss of resources

Vorteile

Super efficace pour suivre ses demandes de congés au sein d'une entreprise

Nachteile

Je ne vois pas d'inconvénients à cette plateforme, je ne la connait pas encore super bien

Vorteile

It was so easy to implement and use and continues to update with new features.

Nachteile

There are always quirks but Rise does a good job of fixing bugs and taking feedback for new features.

Vorteile

Its easy to use and implement. Easy to administer too

Nachteile

The link between HR and payroll is still clunky - when you log out of payroll, it looks like you are still logged in

Vorteile

The software is very user-friendly. Customer service responds fast and they are knowledgeable.

Nachteile

Nothing that I can think off, to be honest I have not had a chance to fully explore the software outside of the features that I need.

Vorteile

I love Rise. I used it for my last business and I’m using it for my current one.

Nachteile

Not really, – it’s pretty user-friendly. Perhaps when doing payroll, it might be useful to have something that lets employers step through the different steps so they don’t miss anything.

Vorteile

I like that there are many features that are important and the user experience is great for the employees. The chat feature is great and I've always had a positive interaction with those I'm connecting with there. Those that are part of the help-desk team in the chat feature are wonderful. The Goals section of the software is really great.

Nachteile

There could be some improvements made with the software specifically with the time off approval flows of having tiered approvals and some more flexibility with the performance review section and check-ins. The implementation lacked effective communication and there were times where we felt abandoned. We also implemented Rise Health as our broker and I'm disappointed to say that this was a terrible experience. After speaking with the [sensitive content hidden] of Rise, it appears that many of the procedures that are supposed to be followed were not and we're still having issues with the implementation at two months post launch. Until Rise and GSC can work more seamlessly together, I would not recommend implementing Rise Health.

Vorteile

I am a first time business owner and first time administering payroll so using Rise was amazing as they took care of the deductions and direct deposits for my team and it was a huge weight off my shoulders. The service was free for companies with less than 10 employees which was amazing. When I needed help I was usually able to get help quickly either by online chat (even though times to access it were quite limited) or by email and I really appreciated getting to communicate back and forth with difficulties I was having or mistakes that I made. I definitely made the most of the system and customer service was amazing and patient with me.

Nachteile

The free service was discontinued and now that I am a paying customer, I have a harder time accessing customer support which was disappointing and counter intuitive. I can no longer access online chat at all and the last issue I had, for which I submitted two tickets, was never responded to. And it was a serious issue. I had a staff member fall seriously ill to covid and took an extended leave and I completed her ROE incorrectly which has delayed her ability to collect EI. I initially waited to see if I would get a response before completing the ROE myself, but it was over a week and I had heard nothing back, despite submitting a second ticket, so I just did it on my own, made an error and as I mentioned, delayed her support response. It was a rep at EI who called to clarify the mistake I made so that her application could proceed.

Vorteile

The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them.

Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday.

Nachteile

We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience.

Vorteile

Brokering a group plan for a collective of small group plans is BRILLIANT and offers a comprehensive and affordable benefits plan for small and medium sized businesses that otherwise would not be able to afford one.

Nachteile

The ATS is lacking and limited compared to its competitors in terms of functionality.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Rise

Vorteile

It is a Canadian company. It served the general purpose of payroll for our start-up. It had some great merits but in the latest update, the positives were really taken away.

Nachteile

2 months ago, I signed up for their Rise Lite platform which was promised to be free for life up until 20 employees. Since then, I've signed an agreement that clearly says it is free for life. Last month I received a newsletter from them informing me that they are no longer offering free for life and that I will need to pay $30/mo + $6/mo/employee. It really felt like deceptive sales tactics to acquire users, get them to invest time and energy into learning how to use their product and flip the switch and make them pay.

Furthermore, their website's pricing page has absolutely no mention about a base $30/mo. Their cheapest plan is listed at $6/mo/employee (no disclaimer, no information about $30). I'm not sure if this $30 is exclusive to previous customers or to new customers as well. I sent them an email but they are currently dodging the question. Everything feels so shady here.

Other than the above, their product has quite a few bugs. It is not intuitive to use and you constantly need to reach out to their support or read their support page to figure out how to use their platform.