Multiorders

Vorteile

The software allows you to easily manage your stock and fulfil orders across multiple channel integrations meaning that your business can quickly expand onto new marketplaces.

Nachteile

The listing functionality needs some work but we know that Multiorders have some amazing plans around this that will be launched in the summer anyway :)

Vorteile

I have been a multi-order customer for a long time after trying others , i would both recommend multi-orders for both price and service the service is excellent

Vorteile

Nice UI, some great ideas and features and very affordable

Nachteile

I used Multiorders for around 6 months. It's nice software and I was very happy to be using it daily for my business. The problem is I think this company was lacking resources and expertise.
The first issue occurred early on when they told me they needed to make an update to their code but it would break all my bundles. I had spent hours creating those and I was not best pleased to be told I'd have to do it all again.
After that I did use it for a good while, it's really nice to use and yes there were a few glitches but we worked around them and support wasn't bad. It was not uncommon for the system to go down sometimes which was a concern.
But the deal breaker for me was when I discovered that my inventory sync with Bigcommerce had stopped working properly and I started to get orders for stock I didn't have. This was a disaster for my business and reputation and I had to pull the plug on multiorders, it just wasn't reliable and up to the task.
This was a few years ago so I hope they have improved and solved these issues, I liked the company and staff and I really didn't want to stop using it.
In the end, I moved to Veeqo which was a lot more expensive and I think that's part of the problem with the management of Multiorders, they lacked the staff, expertise and ability to offer a reliable solution perhaps because they were under-resourced. I hope they've got on top of things, it had great potential.

Vorteile

The best part of Mulitorders is the shipping management. Even though it has so many other features, we mainly only use it for that. We used to lose money weekly from the wrong items being shipped or issues with orders but thanks to the ability to add notes, tag orders, and pictures, it rarely happens. It also saves shipping profiles so we are not wasting time typing in weight and dimensions. The customer service team goes above and beyond any time we have had an issue

Nachteile

My only wish is that there were separate packages for shipping instead of including inventory.

Vorteile

We use MultiOrders to manage inventory quantities between Shopify, Etsy, Amazon, and eBay as well as pricing. The most beneficial feature is the bundling, which lets me bundle multiple SKUs with one SKU to share between them e.g. one Chain that can be attached to many SKUs allowing customers to purchase their product with the Chain, and thus that Chain's quantity instantly syncs across every other SKU offering the same Chain option.Updating pricing and quantities has never been easier practically updating on the sales channels instantly, and I have never had any problems with overselling.The customer support is fantastic, they respond quickly and always understand what you're asking.It gives me confidence that the people working on it evidently are going for perfectionism which is great to rely on.

Nachteile

The platform has its glitches but only visually, however they just recently upgraded their interface so it's understandable to have a few issues on launch. Products deleted from sales channels do not get deleted from Multiorders which can lead to 'ghosts' in their interface but these do not affect anything.The integration with Etsy is a doozy however this isn't Multiorders fault since the way Etsy handles variations is completely different to how every other sales channel does but Etsy refused to budge.My biggest issues would be that you can only schedule full reimports of a sales channel once a day, which was frustrating on setup but once done it just works.

Vorteile

Kitting & bundling, multichannel syncing, cost.

Nachteile

Order management, Royal Mail integration, Parcel2Go integration, erratic support (sometimes good, sometimes inexperienced and poor)

Vorteile

All in All Multi Orders is an fantastic tool

Nachteile

There are small details that needs to be fixed and Optimized. like The Billing system and some missing Carriers to unlash the 100% Potential of this Software fore EU Costumers.

In Betracht gezogene Alternativen

Vorteile

Inventory updates across my multiple selling venues without losing a sale to "sold out" items.

Nachteile

Takes a while to fully understand the integration between selling sites and why an item may not update properly. I want to use Shippo for my postal needs but can't seem to connect that.

Vorteile

It is very to use, and has a lot of features that are useful. The team also actively hears what the customers are saying and would implement changes.

Nachteile

I would like it to integrate with Royalmail Click and Drop, but I know this isn't something up to Multiorders.

Vorteile

Easy of use and control inventory with near real-time data

Nachteile

A bit slower than other apps to response online

Vorteile

Good value for money compared with other similar products

Nachteile

Support can be slow at times and Live chat often not available

Vorteile

Questo software permette di creare un e-commerce anche gratuitamente, ma ovviamente con delle limitazioni

Nachteile

Per le piccolissime aziende sconsiglio per il costo

Vorteile

I am a small business which handles approx 100 SKUs and has less than 100 orders per month. However, inventory management is mega important for us since we sell through different channels, and keeping track of 100 SKUs manually is not possible to maintain without error.It is true that this app is designed for bigger business price-wise, however, I really think the investment is worth it if it can be kept.

Nachteile

The orders you create manually cannot be edited. If you make a mistake, though, you can copy that order, create a new one with that information, correct the data you need to correct, and delete the previous one.

Vorteile

Synchronization of goods and orders between trading platforms

Nachteile

Sometimes synchronization stops working, orders remain undelivered, the delivery time of the order increases. which affects the rating of my store.

Vorteile

I love that I can create bundles with my inventory and track each individual item. I also love being able to track inventory across multiple selling platforms

Nachteile

It's a little expensive - the features are great, but you do pay a lot for it.

Vorteile

We use Multiorders to control inventory quantities and pricing between all of our sales channels (eBay, Amazon, Etsy, Shopify). For reference, we process 1000+ orders per week and have tens of thousands of SKU's.Our experience has been extremely positive. The program simply works better than others we've tried. The customer service has always been legitimately world class.

Nachteile

I wish sales data was provided line-item, as of now you need to actually click into each product/variation to see sales data. When ordering hundreds of items at a time, it would be extremely helpful to have line-item data right in your face as I move down the list of low-stock-alerts.As the program adds features and improves, the price has gone up fairly and accordingly. Since we only use the inventory management and pricing features I worry that the price will keep rising to a level that exceeds the value we receive for the limited features we actually use. This concern could be alleviated by adding an inventory management only tier. This is a future concern only, as of this writing Multiorders is an outstanding value for the money.

Vorteile

Very hard to find a place that would sync the inventory of Etsy and Wix and I finally found one! The other two I was going to try before this were quite expensive compared to multiorders, and seemingly hard to navigate. And they have super excellent customer service, when there is a question or something, they are great to work with and responsive and helpful.

Nachteile

The thing that I liked least was not really their fault, Etsy I guess was not working with them to help integrate when some of the new "programming" behind the scenes etsy changed came about. Mulitiorders worked with me to help with the change, but it took awhile, but then again, like I said, not Multiorders fault and very hard to find integrations with wix and etsy, the two places I use the most.

Vorteile

Integration with all commonly used ecommerce providers.

Nachteile

Would love the ability of having open API architecture so that we could link it with more apps.

Vorteile

Inventory Control - to control inventory on multi levels

Nachteile

The pricing changed on the site when I changed it in Multiorders. Even though it is not supposed to override the site.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Multiorders

Vorteile

It just does what we need it to do. We have 100-150 daily orders and we need products to be scanned out for each individual order and it does the job just right. Having a scanner connected to the PC, makes creating orders and scanning process smooth and easy.

Nachteile

Reporting is a bit poor, more various statistical reports would be a very useful function. So we mainly do our statics by downloading the orders/products and analysing them from a CSV file. But we used to do that before we got on Multiorders, so it's not a problem for us.

In Betracht gezogene Alternativen

Warum Multiorders gewählt wurde

Gründe für den Wechsel zu Multiorders

Vorteile

Where to start from? I know that I am supposed to write a review for the software, however, let me first tell you about the team. Because even the greatest software is nothing without the people behind it. A highly dedicated team of professionalists that knows the answer to every question and have the patience to explain, show, teach you, lead you through every step. Anything you need to be further developed for your business needs - it is already on their list or they put it there and make it happen in a while. Nothing gives me more confidence that I have made the right choice than these people's perfectionism and desire to help.

The software itself is like a mirrored image to the people behind it. Easy to set up, super friendly interface. I have over 10 people in different departments working with the software and it took them 2-3 days to completely understand the features and start using the app. Multiorders save you time, eliminates human errors, automate processes and cut the useless communication between the staff members.

Even though this is inventory and shipping software, I was able to adapt it to work perfectly for also our Customer Support, Print, Design, and Post-Print Teams. As a manufacturer, I needed something to track down the in-house production steps prior to shipping and we are perfectly doing it with Multiorders now.

Nachteile

That the price is bound to the Inventory ;)

Vorteile

The most important feature for us is the product merge/bundling functions. This has enabled us to control our complicated inventory across many market places. Integration and setup was easy.

Nachteile

Would be nice to have the option to completely customise documents

Vorteile

The integration with Shopify was so simple. We finished it in about 45 minutes. The main reason I like Multiorders is that it works for shipping and inventory and bundling of products. The software does not require a lot of babysitting; it runs well on its own. Anytime I have had an issue, a question, or a recommendation to improve the product, the support team has listened to me and addressed it right away. We are located in the U.S., and they updated their product to work with some U.S.-specific options like FedEx SmartPost. They are really wanting to make the software product to be the best out there.

Nachteile

Some of the views could use some additional Sort options, but I know the tech teams are working on this.
Keep in mind that when you implement this for inventory control, then Multiorders needs to be the source for the inventory count. You'll see this message many times during the implementation process, and make sure you understand that part and consider it in any other inventory integrations you may have to ERP's, etc.

Vorteile

How gorgeous it looks, how well it functions and how simple it is to use.

Nachteile

Waiting for shipping integrations to go live but that's the case for any solution.

Vorteile

That I can manage almost everything related to my ecommerce on their software. They have a very easy to use GUI and I was pleased when I ran into a problem, they have been very responsive in helping me out. [SENSITIVE CONTENT HIDDEN] from their customer support was a great guy, taught me some tricks in relation to the way I was running my operations. Their allowed stock function was very useful, as I also run a brick and mortar shop and I must have at least one product on a shelf. Also very pleased that they are also working on the shipping label side, does need a little more work, but overall very useful and time efficient to have this in a single software.

Nachteile

e’ll this might be selfish, however I want to see more from them, they are promising to have XERO or Quickbooks integrations soon, which would be very useful for me, also barcode scanning function is really necessary for me, but this was also promised to come in time. So apart from the obvious that they don’t yet cover everything that I personally need. Not that many cons.

Vorteile

The best thing for me is that I don’t have to pay for multiple different solutions. For instance - one for shipping, another one for inventory, and one more for order documentation. Instead of that, now I am paying a relatively small amount of money for the solution that has it all - shipping, inventory and order management. Of course, I checked some other software that offers similar functionality but the fact is that they cost way more money, so I was very happy when I found out about Multiorders.

Nachteile

Well, it took me a while to understand how all that functionality works. At first sight it looks a little bit overwhelming.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Multiorders

Vorteile

We sell on multiple e-commerce platforms. One of the biggest headaches for us was having to create sales orders and pull data from these sources independently. It was time consuming and NOT seamless. Multiorders fixed this issue. We use this app not daily but hourly to print, review, fulfill and monitor every order that comes in. We just started using it for inventory as well and it seems to update seamlessly as well.
Also, tech support via chat is very responsive and a huge help.

Nachteile

I wish there was a phone app. Also, USPS shipping discounts are great...it would be nice if they had the same discounted rates for UPS.

Vorteile

I honestly have to say we have finally found a perfectly laid out system which does exactly what we want! We have been through quite a few platforms which have fallen short or just not done what we required. Multiorders is very in-line with our requirements, easy to use and has a fantastic customer support team! Sales and after sales is brilliant! Not pushy at all but both teams there to help and answer queries in super fast time! I am normally a harsh critic on plaftorms like these but honestly cannot say a bad word so far. Highly recommended if you have multiple channels you are feeding through it condenses the process and frees up workload.

Nachteile

Would be great to have the ability to integrate even more delivery platforms but I believe the guys are working on this

Vorteile

The help and attention of the help team support is wonderful and super quick. The Software is a good help, but always you have problem or doubt there is someone to reply your queries and try to solve your problem. We found a nice tools solving our inventory problems and great integration with multiple channels. Easy to understand and very well explained.

Nachteile

Still need to improve in some functionalties like have different multiple warehouse options, improve the purchase menu with having different currency options for different suppliers or improve in integrations of couriers or some channels. But are thing they are already working on.

Vorteile

Relatively simple to set up. Customer service was good until my trial ended.

Nachteile

It didn't work. During the time I used Multiorders I experienced multiple glitches where my stock levels went into the millions, when they should have remained in the tens. This was in response to an order, where Multiorders should have reduced stock just by the amount sold - obviously this resulted in over-selling. They did not fix the stock levels for me, meaning I had to do a manual stock count of hundreds of products. It was also a very laggy and slow interface.

Vorteile

Very clean layout, simple and efficient to use. Will save us hours in stock control and order shipments.

Nachteile

Shows pending orders, which is unnecessary.

Vorteile

The best feature is keeping the multi selling channels inventory update

Nachteile

in the beginning they had some bugs with Amazon FBM updates but the support was very helpful and did much to solve it

Vorteile

Easy to set up and integrate with multiple e-commerce platforms

Nachteile

Mobile Application is not available at the time writing this review but i was told that its under development

Vorteile

Multiorders so far is the top 1 out of the ones I used. They do not have an overcrowded dashboard contrary to most of the competitors. The subscription price is one of the lowest in the market and their integration with carries is a top notch. So far Multiorders are the only platform that creates ETD when shipping to the US from Europe which means no commercial invoice and only one sticker hile other platforms create a bunch of paperwork. I wish I could give 6 stars out of 5 for their support. Guys usually respond in the blink of the eye and they are super helpful. They will become number 1 eventually I am sure.

Nachteile

No cons so far while using it on a daily basis.

Vorteile

Clever integration between Etsy and Woocommerce. Quick, friendly, and helpful service from customer service team by chat, email, and phone.

Nachteile

For us would be useful to also add Izettle and the ability to process email orders etc to keep stock levels relevant.

Vorteile

easy to use and always support about to help.. this software was reliable and nevedr caused me any trouble

Nachteile

maybe if it if had the ability to list items it would be even better

Vorteile

The software is spot on. This product offers everything you need and then some. Once set up this product is the best by a mile, compared to other systems we have used.

Nachteile

The postal process is a bit long but once you get your head around it there are no issues

Vorteile

it can free up your time for routine jobs

Nachteile

nothing special, maybe integration, but its ok

Vorteile

It was super easy to navigate and understand even for a newbie. They have great tutorials and info about all the features. Especially I loved the support team as they react very fast and explain everything until I get it.

Nachteile

Sometimes the software seems as it needs a vacation. But it also may be because of my old laptop :D

Vorteile

Very intuitive software. Easy and quick to set up. excellent customer support. Very helpful and friendly.

Nachteile

Probably that Royal Mail wish to charge a fee to integrate with their OBA portal.

Vorteile

custommer support, interface, price
What i liked the most was the customer support

Nachteile

do not have accounting, but they said xero and quick books will be available until summer