4,7
Gesamtbewertung
Bewertungen

4,7
Gesamtbewertung
Bewertungen

Über GymMaster

GymMaster ist ein cloudbasiertes Mitgliederverwaltungssystem für Fitnesscenter und -clubs, das für Fitnesscenter, Fitness-Studios und Gesundheitsclubs jeder Größe ausgelegt ist. Zu den wichtigsten Funktionen gehören Mitgliederverwaltung, Verwaltung von administrativen Aufgaben, automatisiertes Marketing, Kundenbindung, Terminplanung und Abrechnung.

Weitere Funktionen umfassen die Zugangskontrolle für den Fitnessbereich, Verkaufsstellen, Online-Buchungen und automatisiertes Marketing. Die Zugangskontrollfunktion ermöglicht es Nutzern, mit ihren Zugangsschlüsseln rund um die Uhr auf Fitnesscenter, Fitness-Studios und Gesundheitsclubs zuzugreifen, Zeitbeschränkungen bei Mitgliedschaften und ein Besuchsprotokoll zu verwalten. Sie hilft auch bei der Identifizierung von Mitgliedernutzungsmustern und der Besetzung von Fitnessmitarbeitenden. Nutzer können über automatisierte SMS-, E-Mail- und Push-Benachrichtigungen mit Mitgliedern kommunizieren.

GymMaster wird in Form einer Abonnement-Preisoption angeboten. Die Lösung ist mit Windows, Mac und Linux kompatibel und kann über einen mobilen Webbrowser aufgerufen werden. Support wird über E-Mail und Telefon angeboten. Weitere Hilfeoptionen umfassen Videos, Handbücher und Remote Support über TeamViewer.

GymMaster Software - 1
GymMaster Software - 2
GymMaster Software - 3
GymMaster Software - 4
GymMaster Software - 5
GymMaster Software - 1 - Vorschau
GymMaster Software - 2 - Vorschau
GymMaster Software - 3 - Vorschau
GymMaster Software - 4 - Vorschau
GymMaster Software - 5 - Vorschau

GymMaster Preis

GymMaster bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von GymMaster ist ab 89,00 $/Monat verfügbar.

Startpreis:
89,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für GymMaster

ClubWorx

4,6 (79 Bewertungen)
Clubworx ist eine cloudbasierte Mitgliedsverwaltungslösung für Studios, Fitnessstudios und Kampfsportschulen. Clubwor...

Perfect Gym

4,0 (31 Bewertungen)
Perfect Gym ist eine Gym-Management-Lösung, die Funktionen wie ein Kundenportal, Point-of-Sale, Marketing und CRM...

ABC Glofox

4,4 (344 Bewertungen)
Glofox ist eine Management- und App-Lösung für Fitnessstudios, die auf die besonderen Bedürfnisse von Trainingszentren,...

FitSW

4,4 (198 Bewertungen)
FitSW ist eine cloudbasierte Personal-Training-Lösung, die für Gesundheits- und Fitnesstrainer entwickelt wurde. Die...

Mindbody

4,0 (2872 Bewertungen)
Mindbody ist eine cloudbasierte Clubmanagement- und Terminplanungslösung, die auf die Bedürfnisse kleiner und mittelstän...

Qualee

5,0 (44 Bewertungen)
Qualee ist eine cloudbasierte Lösung für das Onboarding und die Einbindung von Mitarbeitenden. Die Qualee-Konsole...

Vagaro

4,7 (3459 Bewertungen)
Vagaro ist eine cloudbasierte Business-Management-Lösung für Salons, Spas und Fitnesszentren, mit der Fachleute Termine...

Exercise.com

4,8 (217 Bewertungen)
Exercise.com ist eine Fitness-Business-Software, die alles enthält, was du für die Verwaltung deines Fitnessstudios,...

SimplyBook.me

4,6 (1256 Bewertungen)
SimplyBook.me ist eine cloudbasierte Planungslösung für Dienstleistungsunternehmen in verschiedenen Branchen. Die...

vcita

4,5 (275 Bewertungen)
vCita LiveSite ist eine CRM-Lösung für kleine Unternehmen, die Interaktionsverfolgung, Lead-Routing, Lead-Management...

Nutzerbewertungen zu GymMaster durchsuchen

156 von 156 Bewertungen
Sortieren nach:
Ryan
Ryan
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 15.10.2024

We love GymMaster!

Vorteile

The software is very customizable and works well. The support team is very quick to respond to any issues or questions. There are constant updates and improvements.

Nachteile

It can be tricky to set up due to how many options there are, but that's also what makes it so valuable long-term.

Laurie
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.10.2023

A+ Software!

We have had nothing but a positive experience with GymMaster. We were using another software prior to making the switch, and there is no comparison. From Customer Service to the ease of using the software features and functionality is of utmost excellence. When we have had to call in for tech support for any issue, we are on and off the phone within minutes, with the answers needed to move on in a timely manner. In the past, with the other software company, we would be on the phone for an hour or more and sometimes still left with no answers. I would also like to mention the easy entry access to the gym with the Bluetooth Door Reader using the downloaded app on your device. Click Check-In and you are in! Couldn’t be any easier! Members are also able to sign themselves up online without ever having to leave their home and some have signed up online while at the door. The process is fast and easy! We are so happy with the choice of our new software, and I would never foresee a reason to look for anything further. If you are even remotely looking for new software, look no further than GymMaster!

Vorteile

Customer Service, Ease of software, easy entry access

Nachteile

nothing to speak of, everything is of utmost excellence

Amanda
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
1
Bedienkomfort
2
Kundenbetreuung
2

1
Bewertet am 16.1.2025

Worst Point Of Sale System on earth

Terrible. The point of sale app is very difficult to use and I’ve had nothing but problems and looking stupid in front of people with menus that make no sense, screens, clicks, and absolutely useless payment selections. A client can’t even pay with a card. Can you please just make it easy to add other cards for a one time use for point of sale?

Vorteile

I can’t think of anything I like in particular.

Nachteile

How difficult can it be to simply charge a customer for a sale? I have 6 *useless* options to charge a client such as cash, voucher, and check, and none of the 6 options to charge a client includes charging their debit or credit card. ??? This is beyond frustrating and baffling, can I please just simply charge a client without 10 screens and clicks and menus please good god.

Derek
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 3.7.2023

Most accomidating software

So far they have been great and easy to work with.

Vorteile

The custom app. It allows members to sign up and take full control of their membership. There are only a couple features I wish were different.

Nachteile

The bluetooth door access. I wish the app used a different method for members to use.

Gordon
  • Branche: Computer-Software
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.5.2024

A Digital Way to manage your gym membership

Overall, this is a good app for a big gym with hundreds of members to manage the gym. It would be very hard for my gym to manage the gym manually since the gym has quite a big membership.

Vorteile

There is a new gym that opened up at a mall near my house and one of the steps for signing up is they enroll you to the GymMaster app. The app captures your basic details and helps the gym management to easily manage membership of the clients. My favourite thing about having or using the app is the fact that you can easily check out upcoming class details without having to call someone. After you decide which class you want to attend, you can book for a spot on the class right on the app and reserve your spot. I find this very convenient as opposed to making calls which sometimes might not be picked. The booking of classes is so important in our gym because the classes for the pick times e.g evenings after 5pm, fill up pretty quickly.

I also saw that there is an option called billing on the app for automating your gym payments. I haven't used this feature but I think its a pretty cool feature. I love automation and therefore anything I can automate to save me some minutes, am up for it. I am planning to check out the billing functionality soon.

I also love the calendar functionality where you can see your scheduled classes in a calendar view. I am a very visual person, so this is a good feature for me.

Details about the gym are also easily visible on the app. This is useful.

Nachteile

This is a con that I realised for the gym class trainers. Sometimes some members book classes and fail to show up for the classes. This is bad especially if someone else who actually wanted to attend was locked out. But this is not really a problem caused by the app. It's more of human issue than an app issue.

Another suggestion for the app is let them provide us a way for the gym members to interact. This would provide a good platform for us to make friends in the gym.

Myka
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.7.2024

Couldn't run my business without them!

I really can't say enough good things. The software is easy to use and makes running the business so incredibly easy. Everything being in one place saves me hours of work every week. Their customer service is incredible. Every single time I've called, the person I've spoken with has been so kind and helpful. They have always dealt with any problems I've had fairly quickly and kept in contact with me throughout the process. I really don't know how I would run my business any other way!

Vorteile

AMAZING customer service, easy to use software, easy to scale software as business grows

Nachteile

Time zones can make it difficult to time customer service calls

Joshua
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.11.2023

Over seven years of wonderful experience with Gymmaster!

We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have reached out, we simply don't reply! Thanks Gymmaster!

Vorteile

The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.

Nachteile

Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!

Antwort von Treshna Enterprises

Thanks for your review and joining us for your amazing seven-year journey with GymMaster! Here's to many more successful years ahead!

Beantwortet am 16.1.2024
Tracy
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.9.2023

Awesome Product

Vorteile

Gym Master is user friendly, time friendly and integrates well with other products.The support base isamazing, so quick to help and resolve if there is ever a query

Nachteile

The billing if a members payment fails a few times it disconnects from using it and have to speak to member where in mindbody it just keeps allowing tries

Sarah
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.6.2023

Great experience from start to finish!

I loved my experience with Gymmaster. I've seen it change and update as well over the years, which was nice to see as a gym owner. We've had a lot of things change in our gym concept, as we tested different aspects of memberships, point of sales, etc. and everything was always smooth sailing with Gymmaster because everything was logged and the customer support was always ready to help us through any process.

Vorteile

Loved the customer support and quick turnaround on certain things as we grew from one gym to three gyms in less than 2 years. As well during the pandemic, they were very responsive and helped us change the memberships, update them, etc. It was a great customer support all around.

Nachteile

Some features aren't customizable, but the team does take note of the comments we send in, which is nice to know!

Jed
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.8.2023

Gymmaster!

Vorteile

Everything! I have no complaints for Gymaster! !

Nachteile

I have no complaints, there was a little bit of a learning curb but customer service is very responsive and helpful!

Julie
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 5.7.2023

Great Software!

Love all the features that gymmaster provides (billing, email reminders, check-in etc)

Vorteile

The dashboard, the reminder emails that are automatically sent for payment reminders, the check-in logs and more

Nachteile

Not being able to use other credit card processing companies besides the ones listed in order for the billing to work.

Miriam
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 17.4.2023

Feedback

Happy, would suggest Gym Master caters to Crossfit Gyms as well ( would be great if it had an option of sharing daily workouts and allowed people to log their scores like Sugar Wod, Wodify)

Vorteile

Makes it easier for people to know how much they owe

Nachteile

Bit complicated to use at times, have to contact help quite a bit

Katie
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.5.2020

GymMaster - all the gym software options and support team you need. All for a very reasonable...

From day one, GymMaster has been an extremely professional company to work with, and the software has been nothing but positively impactful for my business. The price is so reasonable for what you get as a gym/fitness center, including full time support by email, and they always answer the phone for a support call or question I have.
At the time of the Corona virus mandatory gym closure, GymMaster was one of the first companies to reach out, with a plan/options already in place. I chose the MASS HOLD option they created, and this made things so easy during this hard time. They had quickly came up with a solution to what the gym would need within hours of us having to close the doors. So far this option they set up has been flawless, and has saved me several headaches.
They have been more than fair about invoice payments to them during this time, as I never had to ask, they stepped up and offered plans of assistance to help gyms fight through this tough time.
I will continue to use GymMaster, I have no interest in even finding another Gym Software company or service, this has worked wonderfully for me and I highly recommend you set your gym up with GymMaster.

Vorteile

I found the set-up for GymMaster software to be very easy to integrate with my business, as well as merchant service account. Clear and easy to use instructions, but what I also find extremely helpful is GymMaster staff and support team always available to help. The software is very user friendly, easy to set up basic operations of the business and also to make changes along the way, (signing-up members, changing class times, adding staff, selling online product/services). I also find beneficial that I can set up to print out any type of analytical report. The software easily checks members in by FAB or front desk staff, and the member portal works great for my member to sign-up for classes, book appts. etc on the free member portal app. If I ever need help, again GymMaster support team has always been available to help!

Nachteile

Navigating through the backend in the very beginning was a little frustrating at first, as there are a lot of options, and some of the phrasing can be a little confusing until you get used to it. Some tabs and links that can be accessed from several points, which was a bit confusing, but GymMaster staff and support team has always done a great job of helping understand the back end, answer questions and how to adjust settings specific to my business model. I can call GymMaster pretty much at anytime and they will help me make the necessary adjustments, while explaining how to do it myself for the next time. Really helpful and great instructors. They make sure you have all questions answered and things in place before the call ends.
Really friendly, helpful support team.

Antwort von Treshna Enterprises

Hi Katie
Thank you for your wonderful review. We are thrilled to hear GymMaster works well for your business and has provided you all the tools you require to make life easier for you.
We do take pride in providing the best support we can for our clients and that we are always here to assist wherever we can.
We hope you and your members keep safe and well during Covid-19 and don't hesitate to reach out to us for further assistance.

Beantwortet am 3.6.2020
Po
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.7.2021

Gym master is amazing!!!!

the software is so good, the support team are really friendly and always willing to help.

Vorteile

I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.

Nachteile

non, i love everything about it, i really cant think of anything

Antwort von Treshna Enterprises

Po, thank you for the fantastic review. We are always pleased to hear such positive feedback. We strive to make the system as user friendly as possible and can to fit in with individual requirements. The support team here are always happy to assist when needed.

Beantwortet am 19.7.2021
Angela
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.7.2020

GymMaster is the basis for our entire operation

GymMaster allows us to operate our facility without staff fairly easily with minimal technical experience. Setup was a learning curve we were able to work through with our IT business partner but once we had everything setup we were very impressed at how everything was able to be integrated fairly seamlessly. The app, while still quite glitchy, allows us to monitor what's going on at our 24 hour facility remotely at all times. Our members love being able to use their apps to monitor their memberships and buy products on their own after hours. Tailgating works perfectly and allows us to easily monitor when non-members have entered without prior arrangement or with permission as a dropin with a friend. Being able to unlock the door remotely via the app is also great for when we have visitors or a member has forgotten or having issues with their fob.

Vorteile

It integrates our security, automatic subscription payments, inventory and member app that our members find easy to use and accessible 24 hours a day.

Nachteile

Some background features seem to exist that we don't know are on or able to be changed. Some things happen automatically by default that I do wish were default set to off that we don't know are on until some unforseen action happens. As we learn to use it more and more we are able to work through these things but sometimes with updates it seems there are more 'default' options appearing waiting for us to find.

Antwort von Treshna Enterprises

Hi Angela
Thank you for the feedback. We are pleased to hear GymMaster has become such an integral part of the running of your business.
The default options are something the team are already aware of and are currently addressing those.
Thank you again for the great feedback and we look forward to working with you for many years to come.

Beantwortet am 29.7.2020
Are
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.7.2019

AN EXTRAORDINARY SOFTWARE & PROFESSIONAL CUSTOMER SERVICE TEAM.

Where do I start?

My overall experience with the GymMaster system, was daunting at first. I had NO IDEA!

However, the Gym Master team have been amazing, their attitude were exceptional by ways of:
1. Helping - Understanding my needs of learning GymMaster.
2. Patience - Giving me the opportunity get better at it and learning from my mistakes.
3. Willingness - to assist after hours, even they have finished work for the day.
4. Follow up - getting back to me regarding an existing Problem.
5. Staff and client recognition - knowing who their clients are and creating Rapport, and building confidence in me to understand GymMaster.
6. Thank you - representatives and some I may have forgotten (sorry) for listening, understanding and offering me guidance to be a GymMaster operator in my business.

Vorteile

The GymMaster software is user friendly with a simple interface that shows everything about a member at first glance. The folders are well labeled and easy to follow prompts and dropdown boxes.

The GymMaster is an amazing tracker of clients and bookings, as well as memberships.
Every gym should adopt this software for piece of mind.

Nachteile

It's not a major thing. I mean, off the record.

Time difference calling from AU, NSW at 7pm, and it's 11pm in NZ when they're closed. But, I totally understood, some things cannot be done.
I'm a Kiwi myself.

Antwort von Treshna Enterprises

Hi Ar'e
Thank you for such a glowing review. We are thrilled to hear the system is so user friendly as we do try to ensure it's intuitive for our clients.
As you have found first hand we have an amazing support team here. We are expanding the team internationally to ensure all time zones will be covered for support when you need it.
We certainly wish you all the best and look forward to hearing from you in the future.

Beantwortet am 18.7.2019
Barret
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.12.2017

Awesome Club Management Software - especially if you have a 24/7 club

Vorteile

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Antwort von Treshna Enterprises

Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!

Beantwortet am 3.1.2018
Ben
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
5

5
Bewertet am 20.7.2022

Trouble adding members to paysafe

Overall, I love the product. There are some things that I'd like to be easier, but overall, it's a great product and I'm glad I found it.

Vorteile

Most of the features are easy to use with the exception of billing. It keeps track of sessions, who owes me money, and it generates reports which are helpful in making business decisions.

Nachteile

Adding members to paysafe is an arduous process which doesn't make me look good in front of customers.

Antwort von Treshna Enterprises

Ben B thanks for your feedback! Sorry to hear about your experience with Mindbody, but we're glad to hear you're enjoying the switch to GymMaster so far!

Thanks for your note on the Paysafe front and for highlighting the features you find most useful.

These points are extremely valuable for us to help prioritise future improvements to the system.

Please be sure to reach out to our dedicated support team if you ever need any help, they'll do everything they can to make things as easy as possible!

Beantwortet am 18.9.2022
Tosha
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.11.2016

Amazing all around!

The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Vorteile

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Nachteile

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Antwort von Treshna Enterprises

Thank you, Tosha! It's been our pleasure working with you over the last 10 months.

Beantwortet am 5.12.2016
Tyler
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.3.2022

Gym Master is the best available for gym management software!

Fantastic product and customer service!

Vorteile

How easy it is to use and adapt to our needs as we grow.

Nachteile

Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software.

Antwort von Treshna Enterprises

Tyler! Thanks for dropping us this feedback.

Glad to hear you're enjoying the system, we're all about helping our clients grow and our support team's at your disposal if you ever need help tailoring the system as your needs change over time.

Thanks for your note on credit card processors. While we do already have several providers available in many countries, please be assured we recognise the importance of flexibility for choice and have already dedicated resources to building new partnerships and increasing the options available.

Beantwortet am 18.9.2022
Chanda
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.7.2017

Great software. Amazing customer service.

All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

Vorteile

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Antwort von Treshna Enterprises

So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.

Beantwortet am 30.7.2017
Jacob
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 8.7.2022

The Grind Gym

Billing and client tracking seems to be helping me the most.

Vorteile

Tracking: memberships, visits, packages
Payment tracking
Membership portal
Gym stats

Nachteile

I like everything that I use. My gym is training based not membership based. So I'm sure I would like it all if I used all the features.

Antwort von Treshna Enterprises

Thanks so much for your review, Jacob the Boss Man! Happy to hear we're ticking the boxes for the features you need.

Be sure to get in touch with our dedicated support team if you have any questions, or would like to dip your toes in with some of the other features we've got on offer.

Beantwortet am 18.9.2022
Tomi
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.2.2019

Gymmaster

I tried three different software companies before switching to Gymmaster and I have found my home and unless this company shuts down I will not be leaving them.

Vorteile

The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.

Nachteile

There is absolutely nothing that I cannot handle about this company.

Antwort von Treshna Enterprises

Hi Tomi, thank you for the wonderful review. We are thrilled to hear that GymMaster has made such positive changes to you and your members. We take pride in listening to our clients to determining their particular needs and assist where we can. Please don't hesitate to keep the suggestions coming as we are always looking for ways to improve the system for you.

Beantwortet am 1.3.2019
Emily
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.8.2019

Great Purchase

The software helped set goals and reach them for my business. It also gave me the ability to have more freedom and worry outside of my business!

Vorteile

The software is simple to use and the company is very helpful with training on how to use it as well

Nachteile

Learning the new software updates, but I was able to contact the company to teach me.

Antwort von Treshna Enterprises

Hi Emily, thanks so much for taking the time to leave us this great feedback.

We are so glad that GymMaster has helped you achieve your business goals and given you more freedom as a club owner!

As part of the ongoing improvements and optimizations of GymMaster, we have recently implemented new measures to better inform clients of new features and updates to the system and how to use them. These include new in-app notifications for upcoming changes which link to online guides

Beantwortet am 10.8.2019
Bill
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.3.2018

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

Vorteile

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Nachteile

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Antwort von Treshna Enterprises

Hi Bill, thank you so much for the great feedback.
It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access.
Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere.

Beantwortet am 3.4.2018
Santiago
  • Branche: Computer-Hardware
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 1.10.2023

Become a master with GymMaster

Es un excelente software,sin duda alguna los de servicio al cliente son unos masters de la atencion!

Vorteile

Es un software que me impacta lo mucho que ayuda a ahorrar tiempo,y el soporte al cliente es excelente,te ayudan prontamente y eficazmente con cualquier inquietud o duda

Nachteile

Nada que añadir,es muy buena opcion,por ahora no tengo algo realmente negativo a destacar

raymond
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.7.2023

Gym master app

Vorteile

The scheduling was very easy for my clients to use

Nachteile

The workout feature I used a different application for that

In Betracht gezogene Alternativen

FitSW
Kokou
Kokou
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.11.2023

Outils de gestion club

Vorteile

L'application est personnalisée.
Il permet au membre de s'inscrire et un contrôle d'adhésion total

Nachteile

L'accès des membres difficile et différents des autres

Antwort von Treshna Enterprises

Hey Kokou, thanks for your review. Glad to hear you're enjoying the ability to personalise to your needs.

Beantwortet am 17.1.2024
Phillipe
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 12.6.2023

Aplicativo funcional e com um bom desempenho

Muito bom, prático e intuitivo.

Vorteile

Muito intuitivo e de alta praticidade com fácil implementação

Nachteile

Melhoria nas notificações sonoras para um melhor aproveitamento

Katalina
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.7.2023

Es intuitivo

Vorteile

Este aplicativo es muy intuitivo y de facil aprendizaje.

Nachteile

Me ha pasado que cuando genero informes me aparecen con inconsistencias.

Brendan
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 13.1.2024

GymMaster Review

Vorteile

Being able to sync up appointments with my calendar for reminders

Nachteile

Not many negatives about the app. It is nice and simple so can’t complain

Antwort von Treshna Enterprises

Thanks for your review Brendan, happy to hear you're particularly enjoying the calendar sync / reminders tools

Beantwortet am 16.1.2024
Jacqueline
Jacqueline
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 4.10.2023

Administracion a tu alcanse

lleno mis expectativas ya que tiene de todo un poco para la administracion eficaz de un gimnasio

Vorteile

es facil de utilizar, es muy dinamica e intuitiva

Nachteile

tendrias que saber sobre el manejo de computadora y todo lo relacionado a las tecnologia

Alejandro
Alejandro
  • Branche: Grafikdesign
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 4.12.2023

una app interesante no la conocia

Vorteile

facil para gestionar asistencias en un gym

Nachteile

no es muy conocida y debemos indicar a las personas como descargalo

Antwort von Treshna Enterprises

Thanks Alejandro, happy you're in the loop now and enjoying managing your club's attendance with us!

Beantwortet am 17.1.2024
Sherri
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.4.2023

Elite Fitness GymMaster Review

The customer service is awesome. The GymMaster team was very supportive during our migration to GymMaster software.

Vorteile

Customer Friendly and the wonderful customer service from the GymMaster team

Nachteile

Reports- Accounts Receivable reports and Billing Reports could be more detailed

Nick
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 6.3.2023

Satisfied Customer

I love GymMaster and so do my clients. I couldnt ask for a better product.

Vorteile

The website and app are easy to navigate and set up classes.

Nachteile

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

Mohamed
Mohamed
  • Branche: Essen & Trinken
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.3.2023

My favorite personal trainer of all time

Great and keeps your health in the right way.

Vorteile

I love that it gives me stability and possible improvement every day.

Nachteile

I encourage the [sensitive content hidden] to provide the Arabic language.

Tara
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.2.2023

Fully comprehensive

Analytics became easy!

Vorteile

It allows us to run our entire gym easily, remotely, and efficiently.

Nachteile

The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged.

Tess
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.4.2022

Excellent Software Easy to Navigate lots of extras

Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

Vorteile

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Nachteile

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

In Betracht gezogene Alternativen

Mindbody

Warum GymMaster gewählt wurde

I connect 360 shut down their service

Gründe für den Wechsel zu GymMaster

It was the best price, it had lots of options that suited our centre and Iconnect360 recommend them to us.

Antwort von Treshna Enterprises

Tess, thanks for your review and feedback of your experience so far!

We appreciate your points on the website portal, our team will take this into consideration for prioritising future improvements.

We understand making the switch from your previous provider can feel like a daunting task, we're so glad to hear you're happy with the end result!

Beantwortet am 18.9.2022
Courtney
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 21.9.2021

Excellent Software, but a few suggestions...

This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products.
Their are some very simple fixes that would greatly improve the quality of this software for smaller gyms.

Vorteile

The interface and the fact that there are explanations next to each function.
Can give members freedom to manage their account and membership through portal
The amount of fail-safe's in place to avoid mistakes or over charges
Just an excellent overall software

Nachteile

That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO.
That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.

Antwort von Treshna Enterprises

Courtney, appreciate you taking the time to give us this feedback and for your suggestions on future improvements!

You'll be pleased to know that online class descriptions are currently available in the system, if you'd like a hand with this please don't hesitate to reach out to support.

The point of sale improvement you mentioned is on the team's radar, I have notified them of your interest to assist in prioritizing the project.

Thanks again

Beantwortet am 18.9.2022
Paul
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.9.2019

Gym Master Wins.

I have owned and managed gyms for over 18 years and used the best software providers on the market that money can buy from staff/schedules/PT's/check-ins/POS/invoicing/online stores/reporting etc, anything a gym uses I've seen in most platforms & with out a stretch GM leaves the best of them for dead. Honestly if your considering starting to use member management for your gym/PT clients or switching GM will give you everything you need. If your unsure, hook up the free trial and don't be shy to call support, I've spoken with pretty much all staff and they all go above and beyond. This is very rare to find so I can only assume management is bang on perfect.

Vorteile

Customization GM offers is brilliant and extremely flexible. The dashboard is accurate and doesn't require double checking in reports, it's "at a glance" format tells me all the crucial things I need to know without wasting hours of running reports and filtering in excel like other providers I've used in the past. GM has saved me time and in turn money because of this.

Boasting a huge degree of customization, I've found there's still a few things I'd like done - as soon as I raise a ticket with my request, less than 24 hours later I have a reply and usually they can provide what I've requested in the next 24 hours. AMAZING, considering other providers rarely reply to the first request at all.

Support staff are probably the best I've ever seen. Nothing's too hard, and whilst I understand I am suppose to book in training times to use the platform, they never mind if i just pick up the phone for a quick chat to query things. There customer service is that of a face to face skilled/genuine salesman, not something you expect from a tech company in another country. Not to mention the rep in accounts & the rep in development, true to there word and make it all too easy. GM You have blown me away.

Nachteile

CON: I'm addicted to using it because it's so enjoyable to use and user friendly. So that's the con, it takes up to much of my time cause I love using it. HA HA HA. Truly no con here.

Maybe some time zones get displayed in NZ rather than my Adelaide time zone. Again GM fix it straight away.

Antwort von Treshna Enterprises

Hi Paul
WOW, we are feeling very humbled by your feedback. It's great to hear that our software has been so enjoyable to use. We also take pride in responding to clients requests as we know we are continually improving the system for our end users.
If you have any further suggestions for improvement please don't hesitate to let us know, the support / development team are always ready to take the call.
Thank you again for the wonderful feedback.

Beantwortet am 3.10.2019
Katheryn
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 27.5.2019

NEVER RECOMMEND!

At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Vorteile

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Nachteile

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

cheaper reviews (hence why I am writing mine)

Antwort von Treshna Enterprises

Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused.

We're committed to resolving client issues in a timely manner and where appropriate have provided compensation.

For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future.

Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end.

Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.

Beantwortet am 20.6.2019
Clare
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.4.2019

Fantastic Software!

While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

Vorteile

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

Nachteile

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Antwort von Treshna Enterprises

Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed.
It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution

Beantwortet am 1.5.2019
Graham
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.12.2020

Incredible Customer Service

I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Vorteile

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Nachteile

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

Antwort von Treshna Enterprises

Hi Graham
Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements.
We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future.

Beantwortet am 8.12.2020
Gary
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.1.2022

Amazing software and support

The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful!

Vorteile

It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end.

Nachteile

Truly everything we need to run our business and more.

Antwort von Treshna Enterprises

Gary, thanks so much for your review, we're happy to have you aboard!

Glad to hear you're enjoying running your business on GymMaster. Be sure to give support a bell if there's anything we can do to help out.

Beantwortet am 18.9.2022
Troy
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.8.2022

Way Of Life Fitness

Vorteile

GymMasters product solved all of my issues for managing my fitness facility from 24/7 access to managing members and payments. Prior to finding GymMaster we were running multiple programs to achieve the same tasks that GymMaster can achieve as a stand alone operating system. Having one program doing it all is great because everything is communicating to each other.

Nachteile

I am yet to find any Cons to this system

Antwort von Treshna Enterprises

Thanks for your feedback Troy!

Glad to hear we've helped save you from the battles of maintaining multiple systems with our single solution.

Don't forget that our in-house support team are here to help if you've got any questions or queries!

Beantwortet am 18.9.2022
Sebastian
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.8.2019

Why GymMaster works for our business!

It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential.

Vorteile

The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.

Nachteile

There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.

Antwort von Treshna Enterprises

Hi Sebastian and Thanks for your review! It's great to hear you are finding the automation and KPIs helpful in growing your business!

Your feedback is very valuable to us in improving the system (and our training techniques) for your business and others - we will be sure to take your pointers on valuable metrics, graphs and training onboard in the ongoing development of GymMaster.

Beantwortet am 2.9.2019
Sueann
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.8.2022

Gymmaster

Keeping an up to date data base is great with the members. Really enjoyed the one on one training in lockdown with [SENSITIVE CONTENT]. She is amazing. [SENSITIVE CONTENT] is an other stand out staff member. Always happy to help. I will miss this team. Last day at the gym tomorrow.

Vorteile

Love the gymmaster system. Easy to take on board. Just follow the steps. The team behind it all are great to deal with.

Nachteile

Would of loved to had some more one on one training in the office. We were just getting into organising this had covid it.

Antwort von Treshna Enterprises

Sueann! Thanks so much for your feedback, pleased to hear you found the onboarding, ease of use and support team were stand-out points of the GymMaster experience for you!

Sorry to hear you're moving on from your gym, we hope your future endeavours find you well. We'll be here if you ever need us!

Beantwortet am 18.9.2022
Jeremy
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.5.2021

I can't recommend highly enough

We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.

Vorteile

Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.

Nachteile

Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.

Antwort von Treshna Enterprises

Hi Jeremy, thanks so much for taking the time to leave us this feedback! It's great to hear you're enjoying the system and are making use of our integrations to help streamline managing your club. We appreciate you pointing out areas we can improve for your business and will take this aboard for our future improvements to the system.

Beantwortet am 2.6.2021
Linda
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2019

Problem Solvers

A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Vorteile

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution
- A system ideal for gyms that isn't group class focused
- An all in one package

Nachteile

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

In Betracht gezogene Alternativen

Mindbody

Warum GymMaster gewählt wurde

Seeking an all in one program

Gründe für den Wechsel zu GymMaster

Small headquarters, easy to call, talking to the same person everytime, keen to work with a growing Franchise group, customisable, flexible.

Antwort von Treshna Enterprises

Thank you for this review Linda, it's great to see our support team working with you to create solutions. We are continuously working to reduce bugs in the software, and appreciate your support and feedback with this.

Beantwortet am 16.9.2019
Vincent
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.6.2019

Practicality and ease of use was outstanding

Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Vorteile

- Ease of Use
- Access to statistical business data
- Member portal; in which members can access personal training files and book in sessions if they wish
- Great customer service team always willing to help with inquiries
- Being able to track members and payments with ease

Nachteile

- Would be better if tailgating software was more compliant with my security system of choice

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

It suited our wants and needs better than anything else we looked.

Antwort von Treshna Enterprises

Hi Vincent
What great feedback, thank you. Thrilled to hear GymMaster is easy to use as we do try to make things as intuitive as possible for our clients. We have a great support team here to assist with any queries you may have.
Thank you for your support over the years.

Beantwortet am 24.6.2019
156 Bewertungen

Ähnliche Kategorien