Über Solutionreach

Solutionreach is a cloud-based dental practice management system designed for small, midsize and large offices and specialties. Primary features include appointment scheduling, patient access, reminders, patient education and practice marketing. Other features include preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews. SolutionReach can send customized reminders using text, email or over the phone. Users can design surveys using templates and questions and distribute them at the end of each patient visit or when immediate feedback is required. With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media. Support is provided via email and online case submission. Other help options include knowledge base, forums, webinars, eBooks and videos.
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Solutionreach Video
Solutionreach Software - 1 - Vorschau
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Solutionreach Preis

Solutionreach bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Solutionreach ist ab 329,00 $/Monat verfügbar.

Startpreis:
329,00 $/Monat
Preisinformationen:
What's included in the Solutionreach platform: Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Solutionreach Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
3,5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3,5
5 von 198 Bewertungen Alle Bewertungen anzeigen
Ana marie B.
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.7.2019

Useful and time saving

Vorteile

helps with appointment reminders AND review management for a reasonable price; customer service is amazing

Nachteile

I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).

Deb P.
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.7.2021

Solutionreach elevates our customer service

Solutionreach has allowed our team to improve the efficiency of daily operations by automating some of the tasks that are essential to maintaining a well scheduled day of patient care.

Vorteile

The messaging ability of the platform was easy to incorporate and is utilized by all team members from any computer in the office. This increases our ability to work as a team and not rely solely on just a couple of team members sitting in the business area.

Nachteile

Sometimes we experience “glitches” where the communication software lags causing us to not receive messages from our patients.

In Betracht gezogene Alternativen

Lighthouse 360

Warum Solutionreach gewählt wurde

When I switched many years ago, Soutionreach afforded the options of combining ease of appointment confirmation with digital check-in for the patient.

Zuvor genutzte Software

Demandforce

Gründe für den Wechsel zu Solutionreach

Truly, we had a wonderful sales person who listened to our needs and showed how SR could assist our office team. Customer service was definitely one of the best aspects of making the transition to a new platform.

Antwort von Solutionreach

Deb,

Wow, we were blown away by your positive words. Thank you for taking the time to write such a detailed review!

I am glad that not only do your team members find Solutionreach easy to use but that our customer service also meets your high standards.

Thank you again for taking time out of your busy day to share your experience with us.

Beantwortet am 16.7.2021
Miguel R.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 24.2.2017

Solutionreach can assist in managing your Social Media interaction

Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features.

Vorteile

Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders.

Nachteile

Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain.

Michelle S.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.6.2019

Take the hassle out of appointment setting

Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.

Vorteile

I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.

Nachteile

If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.

In Betracht gezogene Alternativen

Weave

Gründe für den Wechsel zu Solutionreach

The customer service, training and follow up by our account representative was phenomenal.
Bob C.
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.9.2019

Solution Reach for Your Physician Practice

This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.

Vorteile

First and foremost this product is very user friendly.

Nachteile

The practice has not experienced any issues with this product.

Antwort von Solutionreach

Glad to hear the product has been such a help!

Beantwortet am 16.9.2019

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