Über Dialpad

For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on delivering a great customer experience. Key features include real-time call transcription, live customer sentiment, and live agent coaching. The solution offers integrations with Zendesk, Salesforce, Slack and many more. Priced per user per month, Dialpad Contact Center offers free calls to the US and Canada, no per-minute fees, unlimited inbound minutes and unlimited texting.
Dialpad Software - 1
Dialpad Software - 2
Dialpad Software - 3
Dialpad Software - 4
Dialpad Software - 5
Dialpad Software - 6
Dialpad Video
Dialpad Software - 1 - Vorschau
Dialpad Software - 2 - Vorschau
Dialpad Software - 3 - Vorschau
Dialpad Software - 4 - Vorschau
Dialpad Software - 5 - Vorschau

Dialpad Preis

Dialpad bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Dialpad ist ab 15,00 $ verfügbar.

Startpreis:
15,00 $
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Dialpad

RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone....

Vonage Business Communications

Vonage Business Solutions ist eine cloudbasierte Kommunikationslösung, die sich für kleine und mittelständische...

GoTo Connect

GoToConnect (ehemals Jive) bietet eine cloudbasierte Unified-Communications-Lösung für Unternehmen jeder Größe in den...
Twilio ist eine CPaaS-Lösung (Cloud Communication Platform as a Service), die es Unternehmen ermöglicht, Kunden über...

Zoom Meetings

Zoom Meetings ist eine cloudbasierte Videokonferenz-Softwarelösung, mit der Unternehmen im Bildungs-, Finanz-,...

Grasshopper

Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with...

Dialpad Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,4
Funktionalität
4,3
Bedienkomfort
4,5
Kundenbetreuung
4,3
5 von 465 Bewertungen Alle Bewertungen anzeigen
Rick
  • Branche: Bau
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 16.7.2022

DialPad has been a great service for our business

Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

Vorteile

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

Nachteile

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

Russell
  • Branche: Buchhaltung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 21.7.2021

Artificial feature limitations soured my experience with Dialpad

Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Vorteile

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Nachteile

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed.

The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user.

We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

In Betracht gezogene Alternativen

OpenPhone

Warum Dialpad gewählt wurde

Inability to dial out using the main line or to receive texts to that number. Our customers had no idea who was calling them, and texts to our primary line vanish into the aether never to be seen or even known about.

Zuvor genutzte Software

Google Voice

Gründe für den Wechsel zu Dialpad

It seemed to meet my needs. In hindsight I wish I had gone with Openphone due to artificial and arbitrary product feature limitations that Dialpad imposes which Openphone does not.
Elizabeth K
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 28.8.2022

Small business and under 10 agent call center

Each to set up
Easy to work with their support team
Features for a small call center with low volume (under 500 calls a month) would do well with this as long as they have a strong internet.

Vorteile

The scripting pop up reminders based on keywords is amazing. It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the conversation flowing.

Nachteile

You need to have a ethernet set up or an extremely high-speed internet for clarity. If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems.

Marc
  • Branche: Zeitung
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
0

2
Bewertet am 15.8.2022

Not great for high-volume calling

Vorteile

It's convenient to use on your computer. It does a good job transcribing voicemail messages.

Nachteile

There is a significant delay between when you speak and when your voice is heard by the person on the other end of the line. This may be a function of the internet and not Dialpad's fault, but nevertheless, it makes it difficult to carry on a phone conversation. It is especially frustrating when trying to explain complicated products to clients.

Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 13.5.2020

Effective and helpful VOIP system with some quirks

I am pleased but want more reliability.

Vorteile

This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

Nachteile

It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

In Betracht gezogene Alternativen

RingCentral MVP

Warum Dialpad gewählt wurde

I wasn't getting support and features I desired plus too many down times in 2016.

Zuvor genutzte Software

RingCentral MVP

Gründe für den Wechsel zu Dialpad

I wanted more reliable features when switching from laptop to cell phone.

Ähnliche Kategorien