NextGen Healthcare offers NextGen Office—a cloud-based EHR – specifically designed for private practices. NextGen Office is a fully integrated practice management solution that includes specialty-specific content, a claims clearinghouse, and an easy-to-use patient portal. It works on any tablet, laptop (Apple or Windows), is touch-screen enabled, compatible with all browsers, and is HIPAA compliant.
NextGen Office grew from a company was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. Company founders designed a solution to accommodate physician and staff workflow with easy-to-use, affordable technology that adapts to the provider’s workflow and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.
With NextGen Office, providers can touch, talk or type encounter notes directly into the clinical documentation. NextGen Office includes MIPS reporting/dashboards, automates insurance eligibility, empowers patients to schedule appointments, request refills, and schedule telehealth visits, and connects the care team through direct messaging and referral exchange.
Jeff K. Branche: Unterhaltung Mitarbeiteranzahl: 10.001+ Mitarbeiter
I have had providers leave a company when I needed them, and luckily have been shifted to a virtual visit at times in order to keep my medical conditions on a steady treatment path. I like Patient Portal communication because often it is simply to difficult to speak to you Professionals one on one. Medical records, EHR's, RX needs and face to face care still take place but can do so without such time or travel delays. Then a bonus of my information being intertwined with Companies using NextGen (of course with my consent) mean safer treatment options if I dissect the concepts here. I feel secure on the web and in seeking the best treatment for my concerns at any given point. This is a win/win for me.
I chose to review this avenue because I am on the receiving end of many Health Care Professionals who are using telemedicine and health portals to provide smarter, faster and more streamlined medical care to millions of people. I happen to be one of those people. NextGen Population Health, and its general Patient Access Portals both play a huge role in my medical needs, physician to physician communication and my EHR's as a whole. Electronic Health Records to me are critical. I have a few specialists and I love the ability to have them accept my permission to review my records and such. Just a smart way whether you are a traveler, stay at home worker or an everyday "Joe". Patient safety in my idea here is also upped, leaving less room for critical errors that could arise. A Wonderful Platform I have used as a general Portal for over 5 years, and more recently teleconferencing for a specialist these last few months. Very patient oriented and available when often the world seems booked.
I am hoping that the Company concept will continue to impact Physician/Patient/Peer communications and flow quickly into the offices of most Practicing Medical Professionals. My downside has been virtually nothing. I still use a former Physician group in another major city where I received medical care for several years and relied on their Patient Portal powered by NextGen. I keep my specialists on their portals and search them for my needs based on my own chart with them. It is easy and right there. I have seen no hippa related issues and I get what I need for efficiency out of it. I have no cons except its under-utilization. I do respect that for some, this idea is not an ideal fit, so regular visits and records should never end for those who use something related to their well being in an alternative, standard capacity such as in person needs.
Kay B. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
I am satisfied with this program. I would prefer something that I could just speak to but that version of dragon is much more expensive.
I chose this software because it was designed by physicians, specifically osteopathic family physicians. It is organized in the traditional SOAP format so it is intuitive to most of us. It took me a little while to get comfortable with moving around in it but it is second nature now. I like to freelance my subjective paragraph and it's easy to do. Pull down's appear as if you didn't actually listen to the patient. The tech support is outstanding. I can call them and they are always helpful and very patient with a physician who may not totally understand every nuance of the program.
In the Rx number of days section, there needs to be a 5 day option, z-packs are 5 days and a 3 day option. Yes, I can type it in but I'm lazy. And if I type in an inhaler for 90 days, it has a problem allowing me to just send three inhalers. Same with BCP's.
Vipul K. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 2-10 Mitarbeiter
I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.
It is very easy to complete my notes at the time of examination of the patients
whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.
Cheryl C. Branche: Medizinische Praxis
They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.
You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!
You really need to call lots of references and even visit one of two. Talk not only to the doctors but also the staff. You may think that the vendor may only give you references for customers who love the software, but many times they do not how their customers really feel.
John N. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 13-50 Mitarbeiter
NextGen is a very powerful and highly customizable EHR and practice management suite. It is especially handy and speedy if you have it hosted on premise along with a powerful server for SQL. With the right expertise, NextGen can be customized to exactly how you want it to behave. The interface may look a little dated at this point but functionally it is very good. You may also want fairly beefy PCs since the fat client is resource intensive. Having a NG trained expert (or power user) on call/site is extremely helpful as well to get the settings, auto-flow, and templates setup correctly for your practice. NG is really good for medium sized practices as it can handle multiple practices, providers, and specialties all at once. Some setup tasks can be repetitive (and should really be fixed) but once you get familiar with it, and can stomach the licensing costs, NG will serve your practice well as a long term EHR.
NextGen is vastly powerful and has lots of feature that are either built in or can be added.
Good SQL performance.
Flexible and customizable.
Steep learning curve, onsite SME highly recommended.
High server and PC requirement to get the best performance