Collect!

Vorteile

I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.

Nachteile

Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.

Vorteile

Ease of use and ease of deployment when we set it up

Nachteile

Display could be a little more graphically appealing

Vorteile

Their customer services. The ones that stand out are [sensitive content hidden]

Nachteile

I do not like that you have to purchase more space for additional accounts and the backlog for customer support.

Vorteile

Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.

Nachteile

The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data.

A company to company move feature to directly transfer data between databases would be a great feature to add.

Vorteile

The program is fairly simple to use and train new employees on.

Nachteile

We have had Collect for 24 years. At that time, we desired more training available.

Vorteile

Collect is a very complete tool for our business. It is very reliable and easy to use.
If you are starting a business or if you want to implement a tool to power up your processes, Collect is the perfect answer.

Nachteile

The cloud version could be slightly cheaper.

Vorteile

It is easy to learn for new hires and we constantly customize according to our growth and needs.

Nachteile

While I love that we can customize, I feel that much of what we ask for should already be available.

Vorteile

Great Representative. Making life easier when it comes to debt collection

Nachteile

Kinda Slow sometime. Kinda sensitive with the format

Vorteile

Support staff are AWESOME ; Collect features are easy to learn

Nachteile

None that I am aware of - support staff handles all minor challenges

Vorteile

They provide excellent custmer service which is critical after the initial implementation period expires. The team is always willing to customize reports to meet client specific needs.

Nachteile

The inital training is very broad so there are a ton of questions once the day to day use of the product begins.

Vorteile

I’ve been using collect for 23 years. I’m happy with the product. They’re always there to support me when I need help with something that’s not working correctly or to implement changes that are being made through the law

Nachteile

Not too much I can say bad about collect. Once you get used to it it works like a dream.

Vorteile

The ability to move around screens and locate the information you need in a timely manner is fabulous.

Nachteile

At this time, I have no suggestions for improvements to help me be more efficient.

Vorteile

The key is the robust collection features, payment integrations, and Reg F compliance features. The Customer service and technical support are amazing

Nachteile

The development is constantly working to implement new features.

Vorteile

User-Friendly Interface,Navigating through its features feels effortless, thanks to its well-designed menus, clear icons, and thoughtful organization. Regardless of technical expertise, users can quickly adapt and maximize their productivity from day one.Powerful Functionality, Underneath its user-friendly exterior lies a powerhouse of functionality. From task management and document collaboration to data analysis and automation, it covers virtually every aspect of modern-day productivity. you can accomplish tasks with unprecedented speed and precision.Exceptional Customer Support. The team behind Collect! understands the value of exceptional customer support. They go above and beyond to provide timely assistance, whether it's resolving technical issues, addressing inquiries, or offering guidance. The dedication and responsiveness of their support staff ensure that users have a smooth and uninterrupted experience, building trust and loyalty among the user community.

Nachteile

it is not easy to build your own complex reports without understanding all the logic that goes into them. However, the support team is quick to help and fairly priced for custom work.

Vorteile

It is extremely user friendly, and very customizable if you know the coding.

Nachteile

has a very limited rang of payment processors pre programed into the system. need to pay for a custom programing to integrate other processors. Most people in customer support dont know how the program works.

Vorteile

I love how flexible this software truly is. It is probably the most customizable solutions available that can adapt to your companies’ specific processes, needs, and or procedures. I also love how simple they’ve made patching/updating the software. Very impressive considering how flexible and customizable everything is. I feel Collect! went above and beyond to make sure their clients understood and maintained compliance with the new Laws and regulations taking effect in 2022 & 2023.

Nachteile

The initial setup can be a little tricky. I highly recommend learning about all the features Collect! has to offer. It is very important to take your time planning out the configuration and customization's for your setup. Spending this extra time planning in the beginning (before data conversion) will make you system much more efficient and save so much time in the future 😊

Vorteile

I like the straightforward user interface. It is highly customizable & allows me to tailor solutions for my clients directly, without the additional cost of special project programming. It is fast, accurate, affordable & serves all my business needs.

Nachteile

I came to Collect! after using a different software solution (1 of the major software vendors to the North American collection industry) for about 25 years. There is a learning curve when attempting to apply existing strategies & tactics to Collect! & the online documentation didn't always answer all my questions. If you do decide to use this software for your business, I would absolutely recommend that you include an implementation & support package that best fits your needs, based upon the size of your business.

Vorteile

Collect is affordable, packed with features and has grown with me from 2 users nearly 20 years ago to 15 users today and I know of others who have far more users on the software. It has the ability to automate complex tasks and Collect's support team is always willing to find a solution to make things easier. Collect works hard to keep the software current and is constantly improving "old" functionality and adding new functionality.

Nachteile

The ability to create reports, letter templates and more is limitless. Unfortunately, the report layout is not ideal. We've found ways to organize things in the library but there's room for improvement for sure.

Vorteile

Logical, simple & straight forward product right out of the box. Incredibly flexible to customize to your client requirements and work flow by yourself or, with the help of Collects! humble and down to earth support staff. Robust help pages (that continue to grow) makes it easy. The recent change to have Collect! running on SQL database bodes well for a bright future and robust future development.

Nachteile

Although having well indexed help pages it is sometimes a bit of a struggle to research and find exactly what you are looking for if you are not exactly sure of the technical name within the Collect! universe. This however I accept as more of a "me" limitation than a Collect! limitation.

Vorteile

I've worked extensively with Collects customizable features around report writing, run plans, and automated features. If you're willing to put in the time to learn how to use these features (there is lots of good documentation provided to help you learn) it can be a powerful software for improving operation efficiency.

Nachteile

The system can become bogged down when testing large queries at times, and random glitches can make certain things disorganized (i.e., scrambling the order of report libraries spontaneously, or losing tagged lists randomly).

Vorteile

Collect is user-friendly & makes our daily tasks much easier to undertake. Collect helps to exceed our targets & our client's expectations.

Nachteile

There can sometimes be small issues that arise such as reports not operating as expected but they are always dealt with quickly & efficiently by the amazing support staff.

Vorteile

Richness of features and ease of use top the list.
Total cost of operation is exceptional.
Great customer service.

Nachteile

Unable to identify any Cons.

Vorteile

Very versatile and customizable (too much in some areas). Exceptional customer service; punctual in returning calls/email, friendly, detailed and evident they have a good culture within. Evident they care.

Nachteile

Several little nuances at times with the software and navigation/formatting is a bit cumbersome. Software is tailored towards the traditional collection management/agency, and less-so to our business model of legal collections (although they are improving new report writer functionality). Tutorial needs updated as it references old functionality that no longer exists, or has been altered; they have been attentive to curing issues when notified.

Vorteile

Flexibility and Customization is great. Has made us much more efficient

Nachteile

If you accidently hit delete in the note section it deletes everything for the file.

Vorteile

We use this program daily on many fronts and find it simple to navigate, lots of customizations can be made for your specific company use if needed and the service we get is very very good.

Nachteile

I don't have much to say on the con side- even when we have items that might not be implemented yet they take on suggestions and changes are happening to improve the software very often.

Vorteile

This software is user friendly and able to do more than you would ever need or use! Customer Service Support is amazing and the staff is very friendly.

Nachteile

I really cant say I have a dislike about the software!

Vorteile

Flexibility and reliability.

Nachteile

None really.

Vorteile

Price and value for cost of investment, customer service

Nachteile

Changes and enhancements are complex and complicated

Vorteile

I like the ease of use and the organization of the software. We like the cloud based software and the ability to run reports.

Nachteile

We are happy with the software. I can’t think of anything that we are not satisfied with.

Vorteile

Collect is a fantastic and encompassing software for a one person collection department. I find everything user friendly and meets all my needs.

Nachteile

For my specific needs in using Collect!, there are no bad features or extra steps that are not required.

Vorteile

It is super easy to use, help is always availible, 10 out of 10

Nachteile

I cant find anything I do not like, so far there is no cons about it, I am sure we will be using Collect forever!

Vorteile

Fairly easy to use and navigate, straightforward information and displays

Nachteile

We are using an older version, so dont have all the latest bells and whistles, but are happy with the product

Vorteile

Very user friendly wish I had time to learn how use alot of this software seems like alot benefits

Nachteile

Nothing to add saying I must put 40 characters ..... not sure what to say

Vorteile

The ease of setup was important to me. Customer support is exceptional

Nachteile

Learning the report designer was a bit challenging, but customer support was there to help me

Vorteile

This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.

Nachteile

I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.

Vorteile

What I like most about Collect is just how robust the software is. If you can think it, odds are you can do it.

Nachteile

Training for the software. I wish we had more detailed guides on how to do things like reports.

Vorteile

My feed back is positive and our experience has been very satisfactory. The response to the ticket is rapid and we are very happy with our Software and Collect team.

Nachteile

There is nothing that I do not like about Collect. The Software is great and the support team is just the best. Nothing negative at all.

Vorteile

I do not think about the database
collect and the team doe sit all
all I do is use the date and collect

Nachteile

I like everything about the software simple to use
accurate
and the support is flawless

Vorteile

Product is user friendly. integration went well. Good support from Collect.

Nachteile

no aspects difficult to use but trickly until you familiar with a process.

Vorteile

With our jurisdictional idiosyncrasies, Collect! was able to implement the system to meet our needs efficiently with costs well below quotes received from competitive options we had considered before selecting Collect!.

Nachteile

No cons to mentioned that wouldn't be similar for any system implementation.

Vorteile

It's user friendly and easy to train on

Nachteile

The report names, for our purposes, are always having to be adjusted in keeping with Non-US territories, as we operate predominantly under the British systems. This is costly at times because we have to pay for the customization of same.

Vorteile

The customer service for Collect! is by far the best feature of the service. [SENSITIVE CONTENT HIDDEN] have been a huge help to our office. Your team is super responsive and has been a huge relief to me, as Collect! is immensely helping our small office be much more efficient. Hats off to all of you at Collect! Thank you!!

Nachteile

It is a bit hard to use and complicated, which would likely be hard to totally avoid, but your awesome customer service team makes up for it.

Vorteile

Technical help , easy usage the training was very easy and easy to understand

Nachteile

No cons to report it was an ease from start to finish

Vorteile

Easy to use and inexpensive

Nachteile

Could use some user interface improvements. Looks old.

Vorteile

Collect! is straight-forward and efficiency about working accounts, adding notes, and adding payments.

Nachteile

Collect! doesn't enforce referential integrity so users can enter statuses, contact codes, note codes, etc... that don't fit with other codes within the system. This can cause confusion when querying the database.

Vorteile

Ability to customize.
Reporting options.

Nachteile

Lack of training by Comtech, way too much "self teaching". I feel there's still so much more that I do not know how to utilize but running a small business does not afford me time to spend trying to learn from tutorials.

Vorteile

Flexibility

Vorteile

it is very adaptable. I am able to customize all processing within the program

Nachteile

difficult to do customization personally. You definitely need IT assistance if you are not a computer savvy individual