Über Benchmark Systems

Benchmark Systems’ Solutions Suite serves independent care professionals and their patients across various specialties. From the front office to the back office, Benchmark Systems Solutions Suite of PM, EHR and RCM supports your staff with a granular view of the whole office. From checking-in, seeing patients, doing labs, scheduling follow-up appointments, to being billed in a timely manner the patients’ journey is better when your staff is supported. Benchmark Practice Management streamlines workflows and improves front and back-office operations to reduce errors, improve patient care, all while boosting revenues. This approach is made possible with a time-tested IT infrastructure using tools that drive efficiency and help expand the practice without adding more staff. Moreover, patients can schedule appointments, view their statements, and pay their bill on-line. Benchmark Systems provides a 360-degree view of any revenue cycle, from coding to claims management to patient and insurance collections – reporting directly back to the customer. Benchmark Electronic Health Record makes it easier for care team members to access all clinical chart information to enhance patient care, ensure compliance and continuity of care while increasing efficiency at a lower cost. With the integrated patient portal, patients can check laboratory results, request prescription refills, and view visit summaries. Providers can electronically prescribe controlled and non-controlled substances. Providers can also utilize integrated telemedicine. With the healthcare sector facing increasing compliance burdens and technological demands that it traditionally hasn’t had to deal with, there’s an opportunity to create solutions and platforms to best serve the industry. Serving the healthcare community, one of the most valuable and important services in the world, Benchmark Systems understands that the industry requires a technological overhaul to meet the rising expectations of today’s digital-first customers.
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Benchmark Systems Preis

Benchmark Systems bietet keine Gratisversion. Die kostenpflichtige Version von Benchmark Systems ist ab 150,00 $/Monat verfügbar.

Startpreis:
150,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nicht verfügbar

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Benchmark Systems Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,5
Funktionalität
4,5
Bedienkomfort
4,5
Kundenbetreuung
5
5 von 163 Bewertungen Alle Bewertungen anzeigen
Ruth N.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Verwendet: Täglich für Mehr als 2 Jahre
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.2.2021

Okay You are the Best

Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team ([SENSITIVE CONTENT HIDDEN]) deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.

Vorteile

The features I like best are the following:
1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid.
2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions.
3. Open remit- payments done in a few hours compared to days.
4. You can bill secondary insurances so easily
5. Clean claims- before going to clearing house- you easily can see if there is a problem
6. Invoicing simple and easy

Nachteile

Outstanding accounting platform for medical- it will be perfect once we figure out payment integration.

Lisa C.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Verwendet: Täglich für Mehr als 2 Jahre
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 17.8.2020

AntWorks Healthcare Review

We have been with AntWorks (previously Benchmark) since 2010. Prior to that we had 4 different EMRs that did not interface well with a PM system. I would not consider switching to another system now that we are so invested.

Vorteile

The system is fairly easy to use and interface between practice management software and EHR works well. The support staff is very helpful and quick to respond. The encounters are laid out very logically making chart review easier than other EHRs. I like that the software is web-based allowing me to easily work from anywhere.

Nachteile

The immunization feature is not user friendly. It does not easily allow correction of errors. We have found it difficult to utilize the tabular report feature. Information is not always accurate. Built in templates are adult based so as a pediatric office we've had to do a lot of templating.

Antwort von AntWorks

We appreciate your review and we are working on our end to continuously improve our processes. We offer an abundance of pre-made templates for various specialties. Though some practices tend to need more customization than others, we do our best to work with each client 1:1 to ensure templates are set up for their practice to run efficiently. We also set up 1:1 training to alleviate the amount of reporting mistakes. Though we know errors happens, we work to ensure our customer support team responds in a timely manner to get things fixed. We appreciate your years of support!

Beantwortet am 10.11.2020
David B.
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Verwendet: Täglich für Mehr als 2 Jahre
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.6.2021

Great system!

Vorteile

Software is easy to learn and use. Support is excellent!

Nachteile

The only big cons I have is that users are able to delete prior month transactions which makes the a/r go out of balance. We waste a lot of time on this every month end to get back in balance.

Antwort von Benchmark Systems Inc.

Thank you for your feedback David! Concerning your out of balance issues, we want to make sure you are aware of system safety nets in place to help you with this in the future.
First, no transactions are technically ever deleted. These would be more accurately described as reversals that we then hide from view to make it easier on practices when reviewing a ticket. There is a setting that is easily configured by each user if they wish to see these reversals at any time allowing users to see all the original and reversing transactions made on each ticket that are otherwise hidden from view.
Lastly, on many of our MTD/YTD reports we have a parameter that asks if you wish to view deleted transactions, again view this more as viewing reversals than deletions. By utilizing this parameter and training staff on proper accounting techniques you should always have balanced reports, even if something is reversed outside of the current financial period. Any questions, Support can help!

Beantwortet am 17.6.2021
Brandon L.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Verwendet: Täglich für Mehr als 1 Jahr
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
2

3
Bewertet am 11.11.2017

User for over a year and complete disappointment

DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM
Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service.
Training on the system is sub-standard.
Currently switching to a new EMR.

Nachteile

Every question asked is answered with that costs money as the first statement. Very click heavy.

Antwort von Shelby

Dr. Lingenfelter,

Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations.

You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties.

We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you.

We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future!

-The AntWorks Healthcare Team

Beantwortet am 12.2.2018
Cassie G.
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Verwendet: Täglich für Mehr als 2 Jahre
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.8.2019

Antworks PM

I really think this is a great product! Since it is so user friendly and easy to learn it makes training and use super simple! This makes transition for new people quick and training someone on a new part of the system also very easy.

Vorteile

The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance system...so errors are found fast and corrected. Great Practice Management software for the cost and versatility!

Nachteile

The only item that I would prefer all billing areas be under one tab. they are spread throughout the system.

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