FMS:Workplace

Vorteile

Space Management and Move Management are what we use the most, and I like how easy it is to use them. It was simple to understand and easy to pick up. The broad model of the application is based on a few fundamental ideas in facilities management, and everything else (including space, maintenance, real estate, etc.) may be added from there. This allows for customized operations while maintaining the centralization of the data. which I favor's most

Nachteile

Connecting our HR software's staff list to the FMS: Workplace program has also been difficult. the rest is fine

Vorteile

FMS Workplace has been so beneficial to our company! We use the platform to submit office moves, schedule preventative maintenance, track assets, and lease agreements. It is easy to use and a great tool for all of these items.

Nachteile

I still struggle a bit with creating reports, but FM University has helpful tips when creating a new one.

Vorteile

I don't have any Pros about the system. It does just enough to get by, but it works slow. I might would not be so disappointed if it was not so slow to use.

Nachteile

It is very slow. It is frustrating trying to even assign work as it takes so long for changes to be made. Saves can take as long as 15-20 seconds and even longer at times. It has a very old feel of an interface. There are way to many fields that are not needed that make the interface take up the entire page. It is not customizable. Reports can not be customized by the administrator. Yes you can export but even then if you choose export it exports the entire page of data instead of a way to select. The only reason the product was chosen was because of space planning part and it included the maintenance part and it was the product at their previous location. It was selected by someone who had never used maintenance specific system. But that individual also was told that system was administrator customizable such as required fields etc.

Vorteile

Clean and simple user interface makes it easy to navigate. Native integration with AutoDesk makes the integration process with facility floor plans smart and seamless.

Nachteile

Would like to see integration expand and grow into site level plans that allow for the big picture to be displayed and visualized.

Vorteile

I think the system in general is good, the graphics are ok.

Nachteile

I dislike the problems that we have with the interface with our HR data system

Vorteile

FMS:Workplace is an amazing tool which helps us best plan our space. The system is fairly easy to use as well.

Nachteile

The biggest issue we had was internal, just getting everyone on board at first. But the system itself is amazing.

Vorteile

FMS:Workplace changed the way we do workplace and real estate data management. Its flexibility and ease of use during the implementation process made it very easy to adjust, and our team needed minimal training to jump in.

Nachteile

While this software is very functional, certain modules allow so much customization that when starting out, it may feel a bit overwhelming. However, once set up, it becomes an immense tool for daily operations.

Vorteile

The best thing which i like about this software is that it is very easy to use and widely accepted and help company to reduce cost and increase productivity by getting real insights it also help me to get the Space Reservation and tracking feature which help our company to get accurate result

Nachteile

As of now i am a new user i did not get any thing which i don't like about this software it help me and my organization in each and every aspect , its a great tool and i highly recommend it to everyone

Vorteile

AutoCAD Integration is seamless.
Floor Plan viewing is easy.

Nachteile

Reporting is difficult to set up. You almost need a coding background. They are not beginner level friendly
Tables are confusing to navigate which, Example naming of Items in A0, N0 tables and what items corespond to one another.
Lack of tutorials

Vorteile

The software is easy to navigate through and get used to. I've been working with the software for 4 years now and there are many ways to keep your business on track and organized

Nachteile

Editing the sites can be difficult but the support team is great with helping

Vorteile

It is a digital workspace that allows for design analyses and a proper workplace setting. It also brings easy management and maintenance of the company

Nachteile

The limited features, though there is synchronization, but it should have a chatting feature of its own

Vorteile

As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives.

FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact.

I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.

Nachteile

Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.

Vorteile

Being able to track everything is important to our organization, so being able to search and make reports is a great function of this software.
It always has the potential to improve and evolve so things like the app for technicians or the analytics solution are nice to see a company develop.

Nachteile

The cost of this software poses some difficulty with our organization and it seems like if you want anything extra or custom, you will need to pay on top of the annual subscription.
It has also been a challenge to connect our HR software for the employee list to the FMS:Workplace software.

Vorteile

Easy to use , can be configured to your business, ASP is reliable , you only buy the modules you need . FM Systems provides great customer support services I have had great experiences

Nachteile

We have been very happy with the product the new product releases have really improved usability and performance . The only con is making multiple entries is very cumbersome you can only make one change at a time. For example when entering an asset there is no copy feature when adding multiple or when editing space type you need to edit each record form. It would be nice to use a spread sheet view in addition to a form view to enter records . For large changes FM Systems support services can do batch uploads .

Vorteile

Space definition, usage, funding, drawings, photos and reports are pragmatic and accurate.
Integration with existing systems depends on how the system is used for primarily. Generally it's not easy but doable.

Nachteile

Customer supports sometimes are sketchy and inconsistency.

Vorteile

FIMS enables us to centralize all Facilities work orders across the university-wide. It absolutely helps improve the efficiency of receiving and processing work requests.

Nachteile

It doesn't look fancy on both Admin and User interface, but you will get used to it soon. Functionality is more important after all!

Vorteile

The cost of the product fits our business. It is not complicated to use and the technicians like it. Their customer service is second to none.

Nachteile

The out of the box functionality is limited, thus requiring a lot of customization. Be prepared to assign a full time administrator to the implementation team, someone who can work directly with the customer support team to customize the software to meet your business needs.

Vorteile

The thing I like most is the ability to include the various modules (asset tracking, service requests, etc.) including uploading documents.

Nachteile

The thing I like the least is that it sometimes is very slow, gets caught in a buffering cycle, and will freeze. It is also fairly complex to make changes without going to customer service.

Vorteile

Modular implementation offerings, flexibility and configurability, marketing and design teams listen to customers. Hosted implementation option.

Nachteile

Overall quality of the software has improved over the years, but there's still room for further improvement in rolling out new release and bug fixes.

Vorteile

Once everything is set up it manages itself and is easy for most to use. We have techs that are not great with computers and can still use the system affectively

Nachteile

That it can be hard to fix issues without making phone calls. Always a hassle dealing with internal IT and your techs.

Vorteile

Efficiently administers moves. Great functionality between website and AutoCAD. Database itself is fairly easy to work with.

Nachteile

Users do not find it intuitive. A lot of configuration work required by admins. When functionality changes, existing features inevitably break.

Vorteile

Configurability and Ease of Use are the best features allowing us to create an environment that works best for customers.

Nachteile

Limited API Availability for Customization - it is getting much better, but we always want to be able to do more.

Vorteile

Ease of use and modules are easy to understand and follow. Expanding software to other regions to enable users to use a global system. Excellent support from the organization.

Vorteile

Configurability is great and most out-of-the-box tool are very usable from the start. the new FMx reporting and floorplans are great.

Nachteile

there is still some legacy things that havent been yet converted over to the new html5 standard. At time the provider is short on resources and support might be hard to get.

Vorteile

It is relatively easy to use most of the time.

Nachteile

Writing reports is difficult -- it's going to take us a while to get there.

Vorteile

Single dash board with ease of configuration is the thing which i like the most in this software, Ability to Quickly respond to inquiries about space, such as how much room a particular department has or which departments are housed in a building. When we were using Aperture, it was difficult to extract data from the programme.

Nachteile

The reporting was a little difficult to create and customize for the planners, facilities management leadership, and data analysts, therefore that job had to be done inside of MS SQL server. We had an endaevour underway that required a full rethinking of space and how to report and analyze it, and the product support team did not respond to our requests for new reporting and open office templates quickly enough.

Vorteile

Its reliability and the features that could be custom made based on our requirements.

Nachteile

Needs some user friendly interface but that's my opinion which could vary from my colleagues.

Vorteile

Excel's simplicity of use and add-on installation process, incredibly quick connections to Oracle Essbase. Internal configuration of the product without the need for expensive modification, as well as the fact that any configurations are carried over to upcoming upgrades.

Nachteile

i did not find any thing which i don't like about this software except as the pricing structure is find costly to me as an individual

Vorteile

The space management tool is most impact for our organization. It is critical to know the amount of space, the ownership of the space (university, foundations, leased), the responsible stewards of the space (college/school/MBU), and the occupants of the space (employee, student, visitor). The data acquired provides a real-time snapshot of the amount and location of our total facility inventory,

Nachteile

We we receive a very high volume of revit files, replacing autocad files, as project deliverables. However, to upload and publish revit files in FM:Interact is a challenge at best (often unsuccessful). As more projects are designed in a revit environment, It would be exciting to see FM:Systems to meet this challenge.

Vorteile

The most impactful thing about this software for our department, and the university as a whole, is the ability to quickly access floor plans for over 250 buildings, easily color code them according to different data points, and export them.

Nachteile

As the Administrator and the person who single-handedly set up our system, my continuing frustration has been the lack of documentation regarding the data fields that come with the system out of the box. I have spent hours setting up fields in various tables and connecting them to fields in other tables, only to find out later that those fields were already set up. I felt like I was flying blind without any documentation of the built in table fields and their relationships between tables.

Vorteile

The reporting capabilities are the largest and most critical function I want to comment on. The ability to filter the data you want similar to Excel and then export the exact/specific data you want to Excel in just a few clicks is fantastic. Creating ad hoc reports for a specific request or question is very easy.

Nachteile

As is norm with any 3rd party vendor / software, the sales team promises the world and says every feature is available and possible. Only to find out that it is in the future roadmap and not yet released. There's also the issue of customizable and configurable - lots of things we want were possible but defined in a way that it would cost money to implement.

Vorteile

Easy to make and see real time changes made for employees moving locations.
Good customer support / very helpful and friendly staff

Nachteile

Slow at times
Sometimes product can be a little glitchy.

Vorteile

Web based. Graphic views. Occupancy Zones. Scenario Planning.

Nachteile

1) Scenario Planning Block & Stack needs to be able to sync (refresh) with live production data of occupied buildings during scenario planning duration. Live space assignments (New hires and departures) are not updated in the scenario, so accurate planning based upon open/occupied seats is not possible without keeping track manually in separate system. Should also be able to ONLY promote moves for actual people, and not have to include Open position seat assignments in the move planner as new hires, when the people do not exist yet?
2) Cannot move people in and out of Occupancy Zones or Locker Asset module using Move Planner Module. I believe move people in and out of Occupancy Zones using Move Planner Module (posted moves) will be coming this year. Would be great if locker assignment (associated with zone assignments) could somehow be connected to Move Planner module as option.
3) Portfolio Summary report should include vacant Occupancy (Mobile) Zone physical desk counts. This way client can get easy accurate total physical occupied and vacant desk counts of vacant (room) desks and vacant desks assigned to an Occupancy zone, without the zone ratio factored in?

Vorteile

It's a hugely intuitive system which has made the rollout to the wider user base much easier. Most users can be trained with a 25 minute video we recorded.

Nachteile

The only real downside is the speed of the reporting module. The functionality is great, but it's terribly slow.

Vorteile

Relatively easy to learn and use. Excellent and knowledgeable product support team. Easy to teach to others within our organization. Non-facility related groups have approach us to use the system to manage their asset inventories. That has worked well and they now connect assets with space.

Nachteile

Relationships between database tables can, at times, be challenging to manage especially if not experienced in the use of databases. Product has become more popular and, as a result, support personnel respond slower. Additional support personnel would be beneficial.

Vorteile

We primarily use Space Management and Move Management and I enjoy how easy it is to use. It was easy to learn, is simple and straight-forward. Hardly any issues with implementation.

Nachteile

I feel that everyone in the organization says that creating reports is extremely easy however I find it fairly difficult, even after taking courses in FM: University. Some of the functions involve a little more steps than I feel necessary but are okay once you get used to them.

Vorteile

When I first looked into it and was training in the system, I was overwhelmed with all the features. Then after a few weeks of training I realize how much it could do and how it can grown with our company. I knew I had found a tool that once you were trained on it, our company was in good hands to do space planning, asset management, move management and many other things that would be very beneficial to me. THE MOVE MANAGEMENT MODULE IS MY FAVORITE. I DO MOVES TODAY LIKE A KING!!!!!

Nachteile

When it comes to customization in some areas, it was challenging. Trying to customize my office maps with particular color, sizes or adding in particular notes for a certain area.

Vorteile

the ease of use and the accuracy of the system for maintenance compltions

Nachteile

The overall cost of the system in comparison to other systems that are around

Vorteile

1.I like this product features
2. Customization
3. QR code functionalities

Nachteile

Mobile application is not user friendly.

Vorteile

One very important feature is the interactive floor plan view, where one can click on a particular space and display the attributes.

Nachteile

The admin and user documentation for this product is sometimes not very helpful, as it lacks details that are important to successfully completing a task.

Vorteile

There is the ability to customize and add any fields conceived of. Can connect module upon module to support global data and interfacing.

Nachteile

If you're expecting an out-of-the-box solution, this won't automatically deliver industry standards. You build and decide what you want, which requires a specialized skillset.

Vorteile

It is robust and can handle a lot of the basic and custom Workplace tasks including (move management, space managment, ticket management, scenario planning, etc). The new scenario planning tools is great.

Nachteile

Without extensive planning and configuration, there will be a lot of issues. Not as user friendly as I would like. Also, if the data is hosted by FM, it can be slow.

Vorteile

How I can configure to meet needs, new viewer technology and future product roadmap. Love the support and family friendliness of FM:Systems

Nachteile

The user experience, software feels and looks old, good use major UI enhancements. Wish there was offline app capabilities

Vorteile

Usability and intuitiveness. Excellent software support. Highly visual yet packed with features that allow you to track any asset you required in the system.

Nachteile

New hotfix releases can sometimes create unintended bugs/issues, that the system didn't necessarily have before applying.

Vorteile

General functionality and ability for campus stakeholder and users to all access data remotely and simultaneously. Extremely powerful tool in our setting.

Nachteile

My only complaint is internal and the fact there are so many features that we have yet to tie into.

Vorteile

The only CAFM program out there where your space reporting, facilities maintenance and move management are tied to your floor plans -- and you can do live updates. Very configurable and customizable to your companies needs.

Nachteile

Learning curve is a little tough if you are an admin or if you want to learn how to build your own reports. Facilities Maintenance module could be more robust but that doesn't mean it isn't good for simple work order management.

Getting the program customized to your needs will require much patience and hiring a 2nd party to help with the setup.

Vorteile

Software goes very deep into ERP with options that i would have not thought of to help future needs.

Nachteile

not knowing all the functions and when learning the function not good flow on instructions.

Vorteile

It is easy to navigate and users quickly pick up on navigating through floor plans and views. Tech support is always on top of my issues and resolves things quickly and efficiently.

Nachteile

A few of the programs features do not align with our company's processes, which turns into a custom build scenario.

Vorteile

Ease of Use
Configurability and Customization

Nachteile

No mandatory fields in child views
Slowness in overall website

Vorteile

We are able to keep up with our Floor Plans in an organized manner and update it very easily

Nachteile

It's a bit slow. System lags a bit and loads a bit slow