3CX

Vorteile

Das moderne Design und die einfache Konfigurierbarkeit. Die Anlage lässt sich auch mit wenig Erfahrung gut verwalten.

Nachteile

Diverse Auswertungen fehlen. Andere sind wiederum überflüssig. Die Einbindung von Busylights ist leider nur über Umwege und sehr kompliziert realisierbar. Hier kann man sich an anderen Herstellern orientieren. Die Nutzung in Kombination mit einem Terminal-Server ist hin und wieder kompliziert und führt zu Problemen.

Vorteile

§CX ist einfach in Betrieb zu nehmen und leicht zu verwalten, dabei gibt es jede Menge Funktionen, wie in großen teuren Telefonanlagen

Nachteile

Der Support erfolgt ausschließlich per Forum, entsprechend muss man selbst wissen was man tut

Vorteile

Grundsätzlich eine relativ modern wirkende Admin- und Weboberfläche.

Nachteile

Steuerung von Tischtelefonen teilweise und nach Updates nicht mehr richtig möglich. Es gibt zwar mittlerweile vier verschiedene PC-Apps, aber keine bietet alle Funktionen! DECT-Telefone sind relativ unpraktisch nutzbar, viel feine Anpassung für angeblich kompatible Endgeräte nötig. Softwarefunktionen und Sprachansagen wirken teilweise nicht bis zu Ende gedacht.Als wir und mehrfach kritisch geäußert haben, gab es einen seltsamen Anruf von 3CX aus Hannover und es wurde uns mitgeteilt, dass wir ab sofort 3CX Partner mehr sind. Auf die genauen Gründe wurde sachlich nicht eingegangen. Das vorgehen finde ich äußert unprofessionell und sehr unseriös! Wir suchen uns nun einen seriöseren Telefonanlagen-Partner.

Vorteile

Mit 3CX können wir von überall per Handy telefonieren, als wären wir in der Firma, einfach die App installieren und per Internet telefonieren. man kann immer sehen, wer von den Kollegen gerade telefoniert, auch Abwesenheiten kann man anzeigen.

Nachteile

Androidhandys haben manchmal Probleme mit der App

Vorteile

Generelles Telefonieren mit Computersoftware.Chat Funktion mit Kollegen.

Nachteile

App Funktion erkennt nicht das am Telefon Mobil telefoniert wird und klingelt ins Gespräch.Teilweise können Gespräche nicht angenommen werden und verschwinden nach der Annahme.

Vorteile

Dass ich sowohl vom PC, Handy als auch vom Festnetzteil telefonieren kann und eine Rufliste übergreifend sichtbar habe, finde ich gut. Wenn man über die Kontaktliste geht, sieht man auch direkt, wer gerade telfoniert und kann warten bis die Leitung wieder frei ist.

Nachteile

Ich finde die Einstellungen sind nicht wirklich selbsterklärend. Ich muss nicht oft mein Telefon weiterleiten, wenn ich es muss, weiß ich nicht mehr, wie das funktioniert und finde es auf Anhieb auch nicht. Dann lasse ich doch eben die Telefonate ins leere laufen. Ich denke, meine Telefonsoftware kann noch viel mehr, aber wenn man keine Stunden in das Handbuch verschwenden möchte, ist es schwierig, diese Funktionen zu nutzen. Die App auf dem Smartphone funktioniert teilweise nicht wirklich. (Entgangene Anrufe werden nicht angezeigt o.ä.)Dass man selber weiter geleitet wurde, sieht man leider nicht auf dem Telefon. Das war bei der Anlage vorher schöner, da konnte man auf dem Display erkennen, dass man nicht mehr Kollegin A anruft, sondern auf Kollege B geleitet wird. Findige Personen konnten dann direkt auflegen. Jetzt kommt es auch schonmal vor, dass man direkt anfängt zu Sprechen und irgendwann erst merkt, dass gar nicht derjenige dran ist, den man wollte. Der Angerufene sieht auch nicht mehr, dass das Telefonat von einer anderen Person kommt und meldet sich dementsprechend so, wie wenn man sich meldet, wenn man davon ausgeht, dass der Anrufer weiß, wessen Nummer er gerade anruft - auch mal ohne Namen.

Vorteile

Sein Telefon auf allen Geräten zu haben, sei es der Laptop oder das Handy, schafft eine Flexibilität, die ihres Gleichen sucht.

Nachteile

Leider kam es gerade im Zusammenspiel mit iPhones schonmal dazu, dass Anrufe nicht richtig geklingelt haben.

Vorteile

Die Telefonanlage lässt sich sowohl über den PC als auch über das reguläre Telefon bedienen.

Nachteile

Manchmal stürzt sie ab und es gibt hin und wieder Tonprobleme, die sich jedoch schnell klären lassenL.

Vorteile

Grundsätzlich eine tolle Telefonanlage (wir nutzen die Cloud-Version), wenn man uns nur vorher gesagt hätte, daß es noch nicht kompatibel ist mit Windows 11

Nachteile

Leider steht nirgendwo beim Anbieter, daß die Telefonanlage noch nicht mit Windows 11 kompatibel ist. Der TAPI Treiber kann so so das Telefon nicht finden und somit auch nicht korrekt eingerichtet und konfiguriert werden. Ein Hinweis auf Ihrer Seite wäre von Vorteil!

Vorteile

I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available.

Nachteile

There's no Caller ID feature, and no native SMS function.

Vorteile

BLF Settings- You are able to program quick dials on your phone easily from their website. They also have a mobile app that is easy to use. We record our phone calls, and with their admin console, these recordings are very easy to access.

Nachteile

Internet based. So, when the internet is down, so are our phones.

Vorteile

3CX used to be good. I was using it for 20+ of my customers and since 2015. Best feature was the clean interface.

Nachteile

3CX cancelling multi tenant version in order to make more money. After that, every change translated in to higher cost for a customer while adding a lot more work to us, MSP's.

Vorteile

Licensed for simultaneous calls, not per extension.
All the integrations.

Nachteile

Limited WhatsApp integration. Needs to work a little more on that.

In Betracht gezogene Alternativen

Warum 3CX gewählt wurde

Gründe für den Wechsel zu 3CX

Vorteile

Easy to use and very little connection issues

Nachteile

No real cons, video function could be a bit better.

Vorteile

We can use it to answer and transfer phone calls that come into the call center.

Nachteile

Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another.

Vorteile

The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.

Nachteile

The 3CX app is a chrome app that can run from the desktop. I set it to auto start and auto sign in. However there are still issues with this system. I have missed calls before and the answer machine sends to email instead of the app itself. It doesn't tell me which number is calling either.

Vorteile

The ability to turn my computer into a phone. I can use the number pad on my keyboard and press enter to dial.

Nachteile

My setup was initally confusing. I had a difficult time setting up my voicemail and my QR code would not scan on my phone.

Vorteile

Quick and easy to set up using a Digital Ocean Droplet.

Nachteile

Nothing really. There is loads of functionality.

Vorteile

3CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed websites.

Nachteile

It's friendly support team gives me an expectation service

Vorteile

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Nachteile

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

In Betracht gezogene Alternativen

Gründe für den Wechsel zu 3CX

Vorteile

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Nachteile

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Vorteile

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Nachteile

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

Vorteile

I like the efficiency of the product. Its easy to make, receive and transfer calls using this system. No need for big bulky phone taking up more room on the desk, just simply type the number in using the numbers on the keyboard, and plug in a headset to the USB port.

Nachteile

Its not great when the internet goes down, as the calls then drop. However this is part and parcel of not having a physical desk phone.

Vorteile

It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk.

Nachteile

The app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore.

Vorteile

Low cost, easy to setup and works great for medium - small businesses. Haven't personally setup for any large companies.

Nachteile

Using VoIP is great but quality can be bad if your internet is not stable.

Vorteile

Complete and powerful all-in-one solution for VoIP calls

Nachteile

Sometimes the mobile app loses the configuration if you don’t use it for a while and it needs to be re-opened to make it work again

Vorteile

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

Nachteile

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!

Vorteile

Ease of calling and customer support services

Nachteile

Nothing notes till date.Software seems good to use.

Vorteile

ability to see who is on phone and to who easily and quickly.

Nachteile

Issues with re-routing a call if 1st option doesn't answer.

Vorteile

It can record your calls, transfer the call and you can search for the numbers available on your system as well.

Nachteile

It has issues that are resolvable, sometimes it doesn't work even if you have a good internet connection or the voice breaks a lot sometimes.

Vorteile

The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a comprehensive solution for businesses of all sizes.

Nachteile

3CX may be too complex for smaller businesses or those with limited IT resources and some users may find the initial setup and configuration process to be challenging.

Vorteile

User-friendly, No spam or bug issue, Calls are crystal clear ,No lagg on calls

Nachteile

Sometime call will be taking too much time to connect

Vorteile

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

Nachteile

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

Vorteile

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.

Nachteile

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Vorteile

The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes.

Nachteile

However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.

Vorteile

Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system.

Nachteile

There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

Vorteile

3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.

Nachteile

3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.

Vorteile

Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

Nachteile

I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls.

Vorteile

This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.

Nachteile

It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit.

Vorteile

There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay.

Nachteile

The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently.

Vorteile

We can expand users and expand number of simultaneous calls without paying per user. The apps on mobile were superior to competitors. Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered.

Nachteile

Does take some time to setup and get all the call trunking switched over and working.

Vorteile

VoIP accessible de n'importe où du moment qu'il y a une connexion Internet.

Nachteile

Une ergonomie pas toujours très intuitive et un thème graphique qui pourrait être plus sympa à l'œil.

Vorteile

I use 3cx at work to make and receive phone calls. The audio quality is good and the program is easy to set and configure.
In the "mini pop-up" dashboard you can have a look at the other users and their status, make internal calls and forward the external calls.
You can set your status from available to e.g. away or DND just with a click.
I use 3CX mainly with headphones, setting the audio is quick and the call quality is good (obviously your line should be fast and stable enough). The program is automatically launched during windows startup and stays minimized in the task bar.

Nachteile

Nothing to report, it works fine, the interface is simple and clear and I like the way was made.

Vorteile

Facilidad de uso, muchas herramientas y variedad de funciones. Se puede comenzar a usarlo sin inversión en lo absoluto y se puede utilizar en cualquier parte con internet.

Nachteile

La reportería a pesar de contar con muchos reportes preestablecidos debería ofrecer la posibilidad de personalización conforme a las necesidades de cada usuario.

Vorteile

3CX is easy to install, never hangs and it has not any heavy load on your PC. Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC.
From 3CX management dashboard you can create the internal numbers and the linked user, send welcome mails to make installation on client easier.
On Client interface you have many option, you can set your audio devices, change your status (eg. available, DND, out of office...) and have a loog at logs (incoming and outgoing calls).
In case of need you will easily find information on internet.

Nachteile

Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution

Vorteile

Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end.

Nachteile

Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it.

Vorteile

We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly.

Nachteile

One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup.

Vorteile

It has a mobile app, web app, and desktop app.

Nachteile

We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed.

Vorteile

La facilidad de instalación para los usuarios que van a utilizar el software y lo intuitivo del mismo para que el usuario pueda comprender su uso de forma rapida, en este caso dicho programa esta implementado en una agencia automotriz, los usuarios cuentan con dicho software instalados en sus computadoras y en sus telefonos celulares, lo que les permite estar comunicados siempre en caso de ser necesario.

Nachteile

Hasta este momento no encuntro alguna evaluación negativa al software.

Vorteile

E' un gran prodotto che permette tanta personalizzazione all'utenza. La prima cosa ottima è che fornisce un abbonamento gratuito fino a 10 utenti. Usandolo come centralino ho trovato molto comodo importare i contatti o connettervi un server Exchange. Ottime anche tutte le regole per instradare le telefonati ai vari interni.Inoltre, è presente un forum con tanti utenti, sempre attivi e pronti a dare una mano.

Nachteile

Quello sui cui si dovrebbe ancora lavorare è la stabilita e volume delle chiamate, che sì dipende dalla connessione, ma avendo una fibra FTTH molto veloce alcune volte il ricevente non sente bene o alcune volte la telefonata si interrompe.