Bitrix24 ist eine Client-Management-Lösung, die Unternehmen eine Plattform zur Organisation und Verfolgung von Interaktionen mit potenziellen oder bestehenden Kunden und Partnern bietet. Mit der Software können Nutzer Kundeninteraktionen protokollieren und verwalten, Lead-Daten erfassen und speichern, Verkaufsberichte erstellen und eine Segmentierung von Zielgruppen durchführen.
Leads, die von der Website eines Nutzers empfangen werden (z. B. aus einem Bestell- oder Feedbackformular), können direkt in das CRM eingespeist werden. Nutzer können dann Nachrichtenvorlagen erstellen, Einzel- oder Gruppen-E-Mails an Leads und Kontakte senden, Notizen zu Kundeninteraktionen erfassen, Besprechungen planen und Aufgaben zuweisen.
Nutzer können personalisierte Rechnungen für Kunden erstellen, indem sie Kundeninformationen automatisch einfügen und diese direkt an die E-Mail-Adresse des Kunden senden.
Die Verkaufstrichter-Funktionalität von Bitrix24 bietet einen Überblick über laufende Verkaufstransaktionen und deren jeweilige Phasen. Mit dem Vertriebs-Dashboard können Vertriebsmitarbeitende sehen, wie viele Geschäfte sie abgeschlossen haben, wie vielen Kunden noch keine Rechnung gestellt wurde und die Bewertung eines Mitarbeitenden im Vergleich zu anderen Mitgliedern des Vertriebsteams einsehen.
Awogor M. Branche: Marketing & Werbung Mitarbeiteranzahl: 2-10 Mitarbeiter
I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration.
Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media.
Bitrix helps to integrate your social media accounts and helps you manage them within as well.
Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision.
Haris C. Branche: Buchhaltung Mitarbeiteranzahl: 2-10 Mitarbeiter
Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24.
The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.
Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.
Emin H. Branche: Eventservice Mitarbeiteranzahl: 11-50 Mitarbeiter
Generally, I would say we have some complaints. We get used to having this software but lack of improvement would be a source of the problem for Bitrix24 as its competitors started to offer convenient packages with low prices.
Since during the event management and organizing period we use our telephones instantly, the feature of connecting to the phone number is an amazing feature. User-friendly interface.
The price absolutely differs from other competitors, it requires an amount which could a hindrance for newly started companies. The Mobile version does not include all features that reveal problems in my travel period.
Ven I. Branche: Marketing & Werbung Mitarbeiteranzahl: 11-50 Mitarbeiter
I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.
Less Learning Curve
They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.
Sanskriti G. Branche: Informationstechnologie & -dienste Mitarbeiteranzahl: 201-500 Mitarbeiter
Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time. We are able to create a workgroup, assign multiple tasks to the project members, track their progress using visualization tool likes graphs and Gantt charts. Also, we are able to track leads and manage sales funnel in the CRM.
The working interface in Bitrix24 is smooth and overall navigation into the app is a charm. On the left, of your app screen can find your workspace, from where you can create tasks. Also, the CRM section can be accessed from the side navigation bar which includes Leads, Invoices, Reports, Events, Contacts, and so on. I can import my leads(CSV file) into the application or just manually type it into the application. The application is simply great when it comes to managing leads and dealing with the product sales cycle.
The only downside with Bitrix24 is the way the notifications pops out, It's really annoying when a bunch of notifications appears, and the major concern is to deal with important notifications out of the bulks.