Properly

Vorteile

This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

Nachteile

sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

Vorteile

I was able to set up my property from my phone. I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful. Also, we work with several service providers. Before properly, we used a Google Sheet to let the schedule. Now I can just blast the listing out. Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice. Ok. I love it all.

Nachteile

The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

Vorteile

Integrated with Airbnb and our PMS, Hostaway.ChecklistsPhotos for insurance Support great for trivial issues

Nachteile

Rostering, calendar, communication, support.. The list can go on. It's just undercooked with minimal feature adds happening.The support is non-existent when you have a serious issue, detailed below

Vorteile

Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
Easy to use. Reminders for cleaning scheduling.

Nachteile

Wish it would warn me when I am duplicating the property. (I do it often)
Would like to have a link to the guest directly on Properly.

Vorteile

I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.

Nachteile

We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.

Vorteile

I found very good cleaner through their software. Happy with their service..............................................

Nachteile

Haven't had this issue but would be great if they had accountability to help find replacement cleaner if cleaner flaked on you. Cleaner ratings system would be good too. Also it should auto pull properties from linked STR websites. Takes awhile to get visual cleaning list to accurately capture all details of what you want done.

Vorteile

1. Fantastic customer service
2. Easy to use product
3. Makes our life super easy regarding scheduling cleans
4. Fast syncing with our booking platform

Nachteile

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

Vorteile

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Nachteile

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

Vorteile

It's easy to be very clear about your expectations to service staff. I am able to monitor progress of services on my mobile device.

Nachteile

Community cleaners are limited in my area. Software is at times buggy. Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases. Many hours have been spent encourraging them to use it correctly, and helping them learn.

Vorteile

Great for managing house cleanings for air b&bs. It helps keep all your needed cleans for air b&bs in one place allows you to easily accept them.

Nachteile

There really was no issues with this app. I mean it could be colored a different color the orange is kind of too out there

Vorteile

The most impactful features Properly offers definitely has to be their true to time notifications and updates on the jobs that are on going. This makes you feel much more at ease as you are being kept in the loop with these notifications. I personally really like the fact that Properly allows you to create your own checklist of jobs that are unique to each property. I feel that Properly really allows you to personalise the job with all the extra details to ensure that the communication between the administration team and the user are in harmony. Properly is extremely simple to use, with our company managing so many properties that require frequent cleaning. We simply do not have time for any system that is difficult to navigate and time consuming.

Nachteile

Personally I feel that Properly should offer an in app messaging system addition between admin and users. The user is already using the Properly App during their job. If an issue did arise I feel as though it would be much simpler for all communication to be through the app. I also feel as though this would allow Properly to stand out from other platforms that are in the same market as them.

Vorteile

The tool really is fantastic & works on all OS. The implementation is super easy and the account manager you get takes care most of it for you. We started using Properly at 40 properties and were concerned about the bulk updates but again Properly took care of it all for us. Records a lot of data with minimal input from your team so there isn't huge training implementation and it doesn't add huge amounts of time onto their turnarounds.

Another cool feature, anyone who cleans (sole traders etc.) can have the app and an account. So when you go to assign a clean to your internal team there is an option to view other local cleaners! It gives their name and contact details, hourly rate etc. So if you are ever stuck you can open this up and see of there is someone else in the area who can help you out.

Nachteile

Nothing that we dislike but to offer input. We stared using them at a time we were connected with a channel manager which did not implement fully (Kigo). However we moved to Hostaway at a similar time and they have a better integration, mainly it pulls through the guest information for example "2 guests x 2 nights" which we need for laundry count. Kigo did not have this feature.

Vorteile

The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

Nachteile

NO EXTRA FIELDS TO ADD ADMIN SPECIFIC INFO - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we can no export to our accounting software.
The lack of flexibility to schedule a staff member to a service. Sure we can put the job out there and it is a first come first gets the job. Though if we want to schedule to a particular crew members lifestyle, we have no way to simply do this. To in ability to schedule more than one person to a job.
Instability of the app / the desktop platform. Over the past month we have had the app not respond to a service provider in the field, on WiFi no action of the app, it was black an just kept spooling the orange circle. 15 min to take and up load photo's? We were assured that a service provider could take picture outside of WiFi and once it hit an internet connect it would load up. The extra labour to achieve is not a highlight. Desktop, twice we have the whole site be none responsive, where we have had to wait a few hours to be able to have line of site, quite the challenge when trying to run a business.
Connecting Accounts:
AirBnB connection: The secure risk that is asked in the 'how to' connect an account.
- If we where a Property Management - you bet we would have that info
- As a cleaning service, it has been a big hurdle for our clients to allow us that info.
-iCal is a mess, the time it take to sync

Vorteile

Easy of use.
Photos are a great help.
I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Nachteile

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments.
Would also greatly assist if user can switch languages within the app with Google Translate.

Vorteile

Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased.

Nachteile

Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Vorteile

The integration with booking software like Airbnb, Homeaway and Booking.com

Nachteile

Modules to train staff would be helpful

Vorteile

Ease of use.

Notifications of problems.

Very easy to integrate and edit new properties.

I love the calendar view. It's quick and easy to see all our properties.

Nachteile

I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job.

Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up.

Other than that, it's great!

I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

Vorteile

This allows me to book jobs ahead of time. We pay our girls by the hour and want to make sure we can compare their work to clean times.
It allows the owner of a property to set up instructing slides with pictures for staging and comparison.
The chat feature allows open communication with the owner of the home so they are up to date with everyone.
Verification pictures are another great aspect to owners and cleaners who like to gather evidence.

Nachteile

You can not invite other people in as with iAuditor. The owners try hard to make certain that everything is clear - it winds up being jumbled and confusing especially with the different symbols.

Vorteile

I like the sensible workflows provided. It's EASY to use and makes my life easier. The ability to copy items from one listing to another is geniuous.

Nachteile

The only real complaint I would have is that occasionally there are some issues with the integrations between the system and the vendors. It's typically resolved within a day or two though.

Vorteile

This software allows us to schedule jobs with cleaners directly and easily. They love that they can see their calendars in advance and easily enter in problems through the app.

Nachteile

So far we haven't been overly impressed with the calendar syncing and updating. It tends to lag quite a bit and poses some problems scheduling last minute bookings with our cleaners. We would love to an option for not having to start/stop a timer for check-ins. We would also love to see an option for reminders where we don't have to use checklists. All of our properties are self-check-in and not all of our properties need checklists.

Vorteile

Very efficient. Great customer support. It's very easy to learn how to use which is a bonus . It's bright and clear when it comes to checking your calendar for bookings requiring a turnover clean.

Nachteile

I can't actually think of anything I don't like about it.

Vorteile

The ease of use in getting your account set up. It was nice to have template checklists to start from and then customize as needed for my specific properties.

Nachteile

It was harder to find and access the available cleaners network from the app. Hopefully this will be something we use more of in the future.

Vorteile

To date I have only used the software for the basic function of creating electronic visual checklists for short-term accommodation properties, and scheduling contracted cleaner. I'm sure there are more functions that I've not explored / needed to date. Impressive development team, regularly surveying users and further developing the platform.

Nachteile

Some issues with photo boundaries and sensitivity of icons, can make new checklists time-consuming to create.
Market place in my city (Perth, Australia) is limited. I believe the app developers should be out marketing this tool to cleaners / subcontractors, not relying on property managers to bring their chosen cleaners onboard

Vorteile

Really has made a big difference in my vacation rental property company. I couldn't do it without this software

Nachteile

I would like some more recommendations on how I can better use the software. Overall the product is pretty good

Vorteile

good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency

Nachteile

Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built.
Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already

Vorteile

Ease of scheduling with to do list and easy to read calendars. Also, accountability both in communications with Service Providers and Reports.

Nachteile

Need to be aware that Android and Iphones work a little bit differently. Not a big deal just need to know in advance. Also, be sure to get an overview from Properly before and during set up. While the interface/app is fairly straight forward good to get overview.

Vorteile

Love being able to schedule different cleanings in one spot.
My housekeepers love being able to see pictures for each apartment.

Nachteile

Sometimes our calendar doesn't sync Property and creates confusion.
The software is not perfect yet, but even like that we are happy with our purchase.

Vorteile

It helps us easily schedule and systematize our cleans and inspections. This makes running our business easier and more efficient.

Nachteile

There is not a lot to complain about. They do great customer service. We wish you could further police the check in check out but it works for now.

Vorteile

I like that it is concise, and very customisable. I can take pictures of areas which require extra attention from my housekeepers.

Nachteile

So many features, that at first, it feels overwhelming to learn. Rep at Support was great! I could have saved myself some work, if I had contacted Support first!

Vorteile

Set up and customer service is great! It's very nice to have any and all issues reported, and any and all pictures of the homes in one space. It let's us insure that the home is ready for our next guest without having to visit each home. Reporting is also robust. The system is very flexible.

Nachteile

I wish that we could re-open a job when something additional is found before the cleaner/ inspector leaves.

Vorteile

I like that I can create visual templates of the cleaning that needs to be done. I do like much of the interface.

Nachteile

Having to pay for separate properties, not as many features as desired, etc.. (And I can't edit my personal info below; organization is "Greenville Mouse House.")

Vorteile

I like that so much of Properly is automatic. Having the calendar automatically sync means we won't miss cleans.

Nachteile

Getting large enough to warrant this type of software means that there is so much data input needed before starting. This took a long time (weeks).

Vorteile

Connects me with cleaners, easy to use, takes the complexity away from running an airbnb

Nachteile

Need to arrange payment outside, can't set a template for a job (I have to set every parameter, such as length of cleaning, price offered, time) manually every time.

Vorteile

I love the checklists and the scheduling of cleaners. Glad that I can ask anyone to join as a service provider without them having to pay.

Nachteile

Don't know how I can reach more service providers. I would like to be able to pay my service providers through the platform.

Vorteile

As a growing cleaning company, we needed a software that decreased the ramp up time for new cleaners, allows homeowners the transparently they wanted, and made coordinating with property managers easier. Properly is the only app that can do all that.

Nachteile

It's pricey, but we're confident that the value is there and it's worth it.

Vorteile

Great app to manage our Airbnb. Easy to communicate with our cleaner for our condo that is not in the same city we live in. We can see when she starts a job when she finishes it and she follows the guy to check List

Nachteile

Only issue we had was with check-in`s showing up as well but we were able to remove so we didn't book our cleaner twice in a row

Vorteile

It does what it says it does. Easy to setup and use. Intuitive and clean interface. App and website both work great.

Nachteile

I think its expensive for the basic functionality it provides. It adds up quick if you have multiple properties so you better have a pretty good operating budget if you also use hosting platforms, dynamic pricing services, etc. If it was cheaper it might be worth it, but as it turns out my hosting platform already offers a similar feature.

Vorteile

I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good!

Vorteile

I love that this program has a lot of cleaners to choose from, and the list is growing. I also love that they can upload photos of their completed work.

Nachteile

I really wish there were more cleaners in my immediate area, hopefully that will improve in time or with more advertising. But the biggest downfall is that I can't pay cleaners directly through the program.

Vorteile

someone who is a host who needed this clearly created it for other hosts in need

Nachteile

found it challenging making instructional lists

Vorteile

The help staff is great, the checklist idea is also really well thought out. The site is a valuable resource to property owners using short-term rental services.

Nachteile

Inability to pay providers in-app is a problem. Also, when a provider texted me through the app, it was confusing for me as I didn't know if I was talking to someone at Properly or to the actual provider.

Vorteile

The Properly , and specifically my cleaning team are simply a Lifesaver. I can now have a peace of mind and travel all over the world, knowing my house will be in perfect shape for the next AirbandB guest. Thank you so much..

Vorteile

It's very easy to use once you get the hang of it

Nachteile

I'm not sure how well the cleaners are able to use the software

Vorteile

The image based checklists really set it apart! (Filling in character min requirement here...which is strange for a survey, in my opinion)

Vorteile

As I live 250 miles from my property being able to see when cleaners check in and out and also see photos of their work is awesome.