Über Lightspeed Restaurant

Lightspeed Restaurant ist eine cloudbasierte POS-Lösung, die sich unter anderem für Restaurants mit Voll- und Schnellservice, Bars, Nachtclubs, Hotelrestaurants und Cafes eignet. Zu den wichtigsten Funktionen gehören Floormanagement, Kundenverfolgung, Bestandsverfolgung, Geschenkkartenunterstützung, Offline-Modus und eine iOS-App. Lightspeed Restaurant ermöglicht es Nutzern, Menüs mit Fotos und Beschreibungen zu erstellen und zu aktualisieren und Kochoptionen und Garnierungen in das Menü einzubeziehen, die automatisch die Kosten des Produkts berücksichtigen. Das System verbindet die Kommunikation zwischen Küche, Kellnern und Gastgebern in Echtzeit und das Management kann Lagerbestände steuern, die Arbeit verfolgen und Verkaufsberichte überwachen. Jedem Gast kann ein eigener Sitzplatz zugewiesen werden, und die Mitarbeitenden können Tische in Echtzeit zusammenführen oder verschieben, sogar während einer Schicht. Nutzer können detaillierte Verkaufs- und Leistungsberichte erstellen, um die Produktivität der Mitarbeiter zu verfolgen und die meistverkauften Artikel, Trends und Kundengewohnheiten zu verfolgen.
Lightspeed Restaurant Software - 1
Lightspeed Restaurant Software - 2
Lightspeed Restaurant Software - 3
Lightspeed Restaurant Software - 4
Lightspeed Restaurant Software - 5
Lightspeed Restaurant Software - 6
Lightspeed Restaurant Software - 1 - Vorschau
Lightspeed Restaurant Software - 2 - Vorschau
Lightspeed Restaurant Software - 3 - Vorschau
Lightspeed Restaurant Software - 4 - Vorschau
Lightspeed Restaurant Software - 5 - Vorschau
Lightspeed Restaurant Software - 6 - Vorschau

Lightspeed Restaurant Preis

Lightspeed Restaurant bietet keine Gratisversion, aber eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt Preisinformationen anzeigen
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Lightspeed Restaurant

TouchBistro

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the... Mehr erfahren
Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like... Mehr erfahren

Revel Systems

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS)... Mehr erfahren

Silverware Avrio

SilverWare Avrio POS is a cloud-based point of sale retail and hospitality solution designed for all types of companies... Mehr erfahren
Clover POS ist ein integriertes POS-System mit nutzerdefinierter Hardware für verschiedene Arten von Einzelhändlern.... Mehr erfahren

Hippos POS

0
Hippos is an on premise with Cloud access point of sale (POS) solution that can be operated with or without the... Mehr erfahren

Lightspeed Restaurant Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,3
Funktionalität
4,4
Bedienkomfort
4,6
Kundenbetreuung
4,4
5 von 70 Bewertungen Alle Bewertungen anzeigen
Erin
  • Branche: Restaurants
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.4.2022

Take the plunge, get Lightspeed

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.

Vorteile

Ease of use, ease of setup, always someone to help available 24/7

Nachteile

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

In Betracht gezogene Alternativen

Toast POS

Gründe für den Wechsel zu Lightspeed Restaurant

Better setup, better customer service, availability to add other services like online ordering and loyalty program
Malcolm
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 8.2.2021

Choose Lightspeed!

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Vorteile

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Nachteile

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

In Betracht gezogene Alternativen

Hippos POS, TouchBistro und Silverware Avrio

Gründe für den Wechsel zu Lightspeed Restaurant

Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price.
Clif
  • Branche: Einzelhandel
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 13.7.2017

Not interested in much other than sales

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".

I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Vorteile

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Nachteile

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

Toby
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 28.11.2019

Lightspeed at the speed of light!

Vorteile

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Nachteile

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

In Betracht gezogene Alternativen

Clover, TouchBistro und Toast POS

Warum Lightspeed Restaurant gewählt wurde

Square was not robust enough and their pricing for multiple order entry ipads was too high.

Zuvor genutzte Software

Square Point of Sale

Gründe für den Wechsel zu Lightspeed Restaurant

It had all the functionality that we needed and the pricing was good and the support is phenomenal!
SARAH
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.5.2021

Would (and have) recommeded

With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS.

Vorteile

The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.

Nachteile

I wish our Chase payment system could be integrated.

In Betracht gezogene Alternativen

TouchBistro

Warum Lightspeed Restaurant gewählt wurde

The previous system did not provide robust enough reporting and did not function when there was an interruption in the internet connection.

Gründe für den Wechsel zu Lightspeed Restaurant

In the end, Lightspeed did not offer full integration with Chase, but came to the table with an offer on hardware that made it more attractive.

Ähnliche Kategorien