Über Mend

Launch your Telemedicine program today with MendFree. Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more. Mend offers services for a one-time fee that includes support via email, over the phone, and through online chat and tutorials.
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Mend Preis

Mend bietet eine Gratisversion, aber keine kostenlose Testversion. Die kostenpflichtige Version von Mend ist ab N/A verfügbar.

Preisinformationen:
Launch MendFree or request a custom demo for MendEnterprise.
Kostenlose Version:
Ja
Kostenlose Testversion:
Nein

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Mend Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,2
Funktionalität
4,2
Bedienkomfort
4,3
Kundenbetreuung
4,4
5 von 445 Bewertungen Alle Bewertungen anzeigen
Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 5.2.2019

Incredibly Impressed

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Vorteile

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Nachteile

I don't have anything negative to say.

Jennifer H.
  • Branche: Verbraucherdienste
  • Unternehmensgröße: Selbstständig
  • Weitere für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.7.2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Vorteile

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Nachteile

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Antwort von Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Beantwortet am 16.7.2020
Katie C.
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 21.6.2022

Mend for psychological services

Vorteile

Mend was the perfect software in our time of need. As Mental health clinicians who use many documents to engage our clients with, in conjunction for the need of confidential telehealth services- Mend did the job. It has various features such as document. filing, document sharing, recording for training purposes, HIPAA compliant usage, appointment reminders, etc.

Nachteile

At times it felt a little less intuitive than I would've liked, particularly when downloading patient documents. That could just be the nature of the services that we used it for, as there may be no good way to download documents without it being somewhat of a hassle. Also, at times the patient would receive multiple links to their appointments that got confusing because we booked them in advance. However if they logged into the portal, they could click by date.

Jasmine H.
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
2
Bedienkomfort
2
Kundenbetreuung
0

3
Bewertet am 26.5.2022

Helpful and functional, but needs improvement for ease of use

Vorteile

I like that the patient/client doesn't have to deal with the process of setting up their own account. After the provider sets up the patient's account, they need only to enter their date of birth when they receive a link in order to complete assessments.

Nachteile

It was difficult for me to access completed assessments that I assigned to clients.

Antwort von Mend VIP

Thank you for the review. The workflow you're describing doesn't not sound like a recommended workflow.

First, you should not have to set a patient up in Mend. Mend integrates with over 81 EHRs, so patients and appointments should sync automatically.

Next, we recommend integrating forms so that they get assigned automatically based on appointment type. Then, when they are completed we can move them into the patient's chart automatically. In many cases we can move discrete data from forms to eliminate manual transcription of forms.

We will reach out and pursue our recommended workflows with your organization. Thank you again for the feedback!

Beantwortet am 3.6.2022
Melanie L.
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 1.6.2022

Great platform for telehealth services

Vorteile

I seldom have issues with quality of video sessions and when I do, there is always an IT person that is there to help. In addition, the automated tech usually helps troubleshoot problems. It is easy to schedule clients and the email reminders are very helpful.

Nachteile

I don't think it is an issue with the software, but occasional issues with connectivity can be an issue.

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