--- description: Reviews zu HelpWire Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche HelpWire mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpWire | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [HelpWire](/software/449895/HelpWire) # HelpWire Canonical: https://www.softwareadvice.de/software/449895/HelpWire Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/449895/HelpWire?page=2) > HelpWire ist eine Remote-Access-Software für IT-Teams und Techniker, die Support für Windows, macOS und Linux leisten. Sitzungen werden über einen Link gestartet: Der Remote-Nutzer kann beitreten, ohne ein Konto zu erstellen oder Zugangsdaten einzugeben. Das reduziert den Abstimmungsaufwand. HelpWire-Sitzungen nutzen nach Möglichkeit direkte Peer-to-Peer-Verbindungen, mit Relay-Fallback als Backup. Wenn weiterer Support nötig ist, können Techniker per unbeaufsichtigtem Zugriff später erneut auf das Gerät zugreifen, auch ohne Anwesenheit des Remote-Nutzers und selbst nach Neustarts. > > Bewertung: **4.9/5** von 80 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 80 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Eltima Software - **Region**: Frankfurt, Deutschland - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: 0,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - API - Benutzer-Management - Bildschirm teilen - Chat / Messaging - Dateitransfer - Diagnosewerkzeuge - Echtzeit-Chat - Einmalige Anmeldung - Fehlerbehebung - Filesharing - Mehrere Benutzerkonten - Remote-Zugriff/-Kontrolle - SSL-Sicherheit - Sicheres Login - Sitzungsübertragung - Unbeaufsichtigter Zugang - Zugriff auf mehrere Monitore - Zugriffskontrollen / Berechtigungen - Zwei-Faktor-Authentifizierung ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.de/directory/4019/remote-desktop/software) ## Ähnliche Kategorien - [Remote Desktop Software](https://www.softwareadvice.de/directory/4019/remote-desktop/software) - [Fernwartungssoftware](https://www.softwareadvice.de/directory/4537/remote-support/software) ## Alternativen 1. [Zoho Assist](https://www.softwareadvice.de/software/392373/zoho-assist) — 4.7/5 (1476 reviews) 2. [AnyDesk](https://www.softwareadvice.de/software/100985/anydesk) — 4.6/5 (1795 reviews) 3. [Slack](https://www.softwareadvice.de/software/154669/slack) — 4.7/5 (24185 reviews) 4. [Iperius Remote](https://www.softwareadvice.de/software/261056/iperius-remote) — 4.3/5 (228 reviews) 5. [ISL Light](https://www.softwareadvice.de/software/71943/isl-online) — 4.7/5 (779 reviews) ## Nutzerbewertungen ### "Got Top-Notch Remote Support" — 5.0/5 > **Rohit** | *16. Juli 2024* | Transport/Güterfrachtverkehr/Schienenverkehr | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I loved its user-friendly interface that a newbie can understand well without much hassle. The setup is too easy, allowing me to simply log in to get access to controls. Also, according to the client's perception, this software is a go-to-platform for getting high-quality support. > > **Nachteile**: I didn't find major drawbacks in Helpwire interfering with my work chores. However, every software has some loopholes, but this platform does my work well and I am fully satisfied with it. > > Overall, Helpwire is a great platform for me and I totally recommend it to all who are looking for seamless remote support. The quick sign-up process and user-friendly dashboard make it convenient to contact the clients. Additionally, I am extremely filled with joy with the fantastic screen sharing, chatting, and file transfer features that make Helpwire a true companion for me. ----- ### "Nice little remote assist app" — 5.0/5 > **Ben** | *31. März 2025* | Baumaterial | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Like that it is easy to set up and works well. > > **Nachteile**: The connection method involving finding and clicking session links can be clunky for some users. > > It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. ----- ### ""SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS"" — 5.0/5 > **Ravikant** | *28. Juni 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: 1.Ticket management that is more efficient 2. Features for real-time cooperation 3. Support process automation 4. Smooth interaction with additional software 5. Sturdy reporting and analytics tools > > **Nachteile**: 1.Possible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous accessPossible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous access > > All things considered, HelpWire's streamlined ticket administration, real-time collaboration, and powerful analytics provide an all-encompassing IT support solution. But occasionally, the learning curve, reliance on dependable internet, and early setup requirements present difficulties for me. HelpWire continues to be an effective solution for streamlining support procedures and boosting team productivity in spite of these shortcomings. Strongly advised\! ----- ### "Long awaited find" — 5.0/5 > **Hunor** | *17. April 2024* | Architektur & Planung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is easy to set up and it never let me down, it delivers every time I need it. > > **Nachteile**: It is a little retro styled, but I guess in fact I like that too:) > > HelpWire was a great discovery for me\! After trying the leading softweres for the issue and not being satisfied by them, I just found HelpWire by browsing the internet, thought to give it a try and it was a revelation to discover how good it was. ----- ### "A Breath of Fresh Air for Remote Debugging" — 5.0/5 > **Tithi** | *22. Mai 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: \*\*One-Click Debugging Nirvana,\*\* I used to dread remote debugging sessions – tangled wires, confusing setups, and endless downloads. HelpWire changed that completely. Now, it's one-click and I'm in\! No more wasted time fiddling with connections – just a single click and I'm connected to the machine, ready to squash those bugs. It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me\! > > **Nachteile**: One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. > > One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/449895/HelpWire?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/449895/HelpWire) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten