
Über ECP











ECP Preis
ECP bietet keine Gratisversion und keine kostenlose Testversion.
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Quelle der Bewertung
ECP is "User Friendly"
This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper.
Vorteile
-Very user-friendly
-Exceptionally customizeable
-Good customer service
-Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing)
-Interfaces well with our pharmacy's software.
Nachteile
-The customization process can feel daunting but is worth investing time into.
-Would be nice to have some sort of apartment tracking module (future update I'm sure : ).
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Best web-based software for assisted living communities!
My overall experience with ECP has been great. Our staff enjoys all of the features available to chart effectively and spend more times with our residents and not centered around a computer screen.
Vorteile
What I love most about ECP is being introduced to top leaders in the industry that developed a charting system that allows our staff to engage with our residents more within the community.
Nachteile
What I least enjoy about ECP was them not introducing themselves sooner. ECP has allowed our staff the ability to engage more with the residents and their families within the community.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A Bargain Product
It is ok, but a more robust program with more intuitive charting would be better. It is hard to locate information or find the correct place to document in some cases.
Vorteile
It is easy to set up users. Other features are ok
Nachteile
It is not as robust as other products I've used.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
GREAT EXPERIENCE
I have called multiple times and have always received great service with friendly tech people.
Vorteile
Allot of time saving options that make charting easy.
Nachteile
Some features were difficult to set up, but customer service was amazing at helping with this!!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy to use
I am so happy with ECP if I have a question they are always so prompt with help.
Vorteile
It’s so easy to use, great customer support.
Nachteile
May not always have the report we need.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great product
Fantastic. Excellent customer service. Quick response with knowledgeable staff
Vorteile
Ease of use. Everything at your fingertips. Can access anywhere and anytime
Nachteile
There is really nothing negative to say about it
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
ALF Loves the product!
Every encounter with staff at ECP has been excellent! Top shelf customer service!
Vorteile
The customer service is excellent!!!! Every inquiry is answered by knowledgable, patient reps.
Nachteile
Hard to understand all of the functionality.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
ECP Is a great and easy product to use that has helped this facility alot!
ECP was very easy to set up and start using in the facility I enjoy using ECP.
Vorteile
I like the medication inventory which is very easy for staff to use. I also like the convenience of being able to look over multiple residents charts and information from my desk and not having to get up and grab multiple charts to clutter my desk.
Nachteile
There are very few if any flaws at all, if something does arise I am able to contact customer support and resolve the issue right away.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP
I started using ECP when the idea came to fruition, our assisted living facility was the "guinea pig" for the launch so I have been able to see the ECP program grow and improve throughout the years.
Vorteile
Ease of use, easy to train new staff with this system.
Nachteile
The ECP back up is nice when the system is out but, would be more convenient if we were able to break down what we need as opposed to printing everything as it can be over 200 sheets. Also, if power is out, there is not much use for back up, unless I am not using it correctly.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
My fourth EMAR and the best so far.
Smooth. Easy for caregivers to use with minimal training.
Vorteile
Ease of use. Have a question? They have a video for that. I really like how I can find the answer quickly.
Nachteile
Nothing yet after one month. We have zero complaints so far.
- Branche: Medizinische Praxis
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP Rocks!
Vorteile
It is very user friendly and one time I had to call IT for an issue, it was a very quick and easy fix.
Nachteile
Nothing. I don't think there are any down points.
Antwort von ECP
Hi Micah, thank you for your review! We're so happy to hear that you find ECP to be user-friendly. We pride ourselves in creating software that is easy to use and navigate. If you have any questions or need help with our software, don't hesitate to reach out. Thanks again!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Perfect Software
ECP has almost eliminated the need to store paper files for residents, compliance, and even employee files.
Vorteile
ECP's overall function is easy to navigate, even for someone that may not have the best computer skills. Charting, compliance, and internal notes just for staff communication are top-notch.
Nachteile
I feel ECP is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff.
Antwort von ECP
Hi Kyle,
Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using.
We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible.
We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again!
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The ECP system makes my job much easier and my employees find it easy to understand.
Vorteile
How easy it was to learn and understand the system. When we did have an issue the help desk was right there to get us up and running.
Nachteile
I have found no issues with this system.
Antwort von ECP
Hi Barbara,
Thank you for your review. It's so nice to know that ECP provides value to your daily practices and that it's easy enough for your entire team to use and understand.
We offer an abundance of training resources, including our ECP University and Knowledge Base, so that all users can confidently use ECP to complete their daily duties. In addition, our customer support is readily available so that no question goes unanswered. Thanks again for sharing your positive experience!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP
Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly
Vorteile
I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.
Nachteile
There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them
Antwort von ECP
Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents.
We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S.
Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community.
Thanks again for the great feedback.
Nicole Shelton
Senior Training and Compliance Specialist
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP Review
In my 6+ years using ECP, it has been a positive experience and is overall helpful.
Vorteile
ECP is very helpful in our day to day workplace. Easy to use. Charting, documenting, reordering meds, destroying meds, resident information and more is right at my fingertips. So easy to use.
Nachteile
No chat support. Inventory on meds and med destruction.
Antwort von ECP
Thank you for your thoughtful review, Miqueila. We are thrilled to hear that ECP provides everything you need for charting, documenting, reordering medications and so much more, right at your fingertips. Providing a complete software solution for communities is something we take pride in.
Though we do not currently provide support via chat, we do have representatives available 24/7 to assist with your needs. We also have tools to keep track of medication inventory and destruction. A representative will be in contact with you to discuss this further. Thanks again for your feedback and for continuing to chose ECP!
- Branche: Gastgewerbe
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Questions and Behavior Cares.
All resident information and medications in on place is very helpful. Being able to access ECP when not in the building (on-call etc.) is extremely beneficial. I like having contact information in there as well.
If there was a way to indicate when a resident is on home health vs hospice that would be helpful
Vorteile
All documentation for all residents easily accessible.
Nachteile
Some features are not as user friendly as I would like. The Behavior Management Plan has to be typed into both locations on the form. The Questions work around is better than initially set up, but if you have to edit an existing question it has to be deleted and reentered as a new item so a little cumbersome there. Also have to type in the questions again so that is 3 times entering the information. Streamlining that would be helpful.
Antwort von ECP
Thank you for taking the time to leave a review. We are glad that you are enjoying the convenience and accessibility of ECP.
I am happy to let you know that since every community is unique, items such as Key Indicators can be customized to meet your exact needs.
A support representative will be reaching out to help you update these, which will allow you to easily indicate when a resident is on home health or hospice.
We appreciate your feedback about streamlining the process with care questions, and this is absolutely something that we will be investigating further.
We are continually making improvements to our product based on user suggestions and feedback.
Thank you again!
Carly Smith, Director of Quality Improvement
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Assisted Living Setting
It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list.
Vorteile
This software is rather intuitive and what one can't figure out, the very fast response time from customer service makes it very easy to use. Turns out very professional documents. It also provides mini workshops only 20-40 minutes in length that aid learning.
Nachteile
The sign in feature is such that it has to be done every time on logs in. Would prefer that it could be laptop specific.
Antwort von ECP
We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP User
ECP is extremely beneficial
Vorteile
I love that it keeps us organized and on track with the resident's medication
Nachteile
Some of the restrictions, but i see the importance of these restrictions
Antwort von ECP
Hi Merline,
Thanks for leaving such a thoughtful review. We love hearing that you find ECP beneficial by keeping you organized and staying on track with your medications. The fact that you find our record and data management impeccable just confirms why we are a top-rating Assisted Living software company.
In order to provide the best product possible, we are continuously reviewing and improving our processes. We would like to discuss the restrictions you mentioned further with you to best understand your needs. A representative will be in contact with your shortly. Thanks again for your support!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Love it
Vorteile
Everything make charting and doing observations easy
Nachteile
Sometimes it’s slow and the system is down
Antwort von ECP
Hi Ronderia,
Thank you for your kind review. We are happy to hear that ECP has made charting and observations easier for your team. We love that you love ECP!
We are continuously working to improve in order to provide the best possible user experience. Ensuring that ECP is functioning properly at all times is our number one priority. If you have any questions or concerns with the program we encourage you to reach out to our customer support team right away. Someone will be happy to assist in real-time to ensure that you are everything is working as it should. Thanks again for your feedback!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP for Resident Care in AL CBRF
I love using ECP, I have used a few documentation system over the years geared toward AL/CBRF and this is by far my favorite to use. Also there tech support is beyond great and helpful!
Vorteile
I love the customization as a administrative you can implement. Also its easy for care staff to use and especially people who are not "tech savy".
Nachteile
Some items are not logically labeled unless you know where to look for them.
Antwort von ECP
We're beyond thrilled to hear that you love ECP! Our easy-to-use interface is built around our users and does not require a tech-savvy background, making it easy to start using right away.
Our dedicated support team is available 24/7, 365, and is always happy to answer your questions. ECP University training videos and our online Knowledge Base also help with a self-guided approach.
Carly, our Director of Product Management, has reached out to gather more information. We hope you two will be able to get in touch as we use feedback to continue to provide the best experience.
Thanks again!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP review
Amazing! I use it 80% of my 8 hour shifts for quit literally everything. If ECP were to go down i’m not sure what we all would do. Its a lifeline for our care.
Vorteile
Very easy to use. User friendly for everyone.
Nachteile
Every once in a while it will log me out but that could just be a internet in general problem.
Antwort von ECP
Thanks for your feedback, Acasia! To hear that ECP is a lifeline for your team to provide quality care is amazing. By offering a complete software suite, we want to ensure that communities have all the tools they need to operate smoothly and efficiently.
The user-friendly design makes our software easy for anyone to use, regardless if they have a background in technology or not. If questions arise at any time, please make sure to contact our customer support team and they will be happy to assist. Thanks again for your continued support!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use
Overall it’s great and easy to use . Love it
Vorteile
Love the layout of ecp super easy to use .
Nachteile
Sometimes it’s lags but rarely . Usually I just log out and log back in and it fixes the problem.
Antwort von ECP
Thank you for your honest review, Sara. We are thrilled to hear that you find ECP easy to use and you enjoy the layout of the program. Feedback like yours helps us grow and progress as we strive to provide the best possible user experience.
If any questions or concerns arise as you are using the program, please do not hesitate to reach out to our customer support team which is available at any time to assist. Your satisfaction is our top priority. Thanks again!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
NEW USER
While we are still newly transitioning, they try to be very flexible in working with us and our schedule.
Vorteile
We have not gone live yet, but I have had a little experience with ECP in a prior job. I did not get any training at that time, and this software is friendly enough, that I still was able to jump right in and go. Anytime I had questions, I could call customer service and they were available right away and helped me get to where I needed.
Nachteile
We are still in the integration phase. I wish we could have someone in person helping us through the initiation phase and not remotely. I do not like that the 'classification' for medications is just to help trigger rules. There really should be a true Drug Classification. The Drug Info link also is difficult to find the drug class. This is how the CBRF Med Administration course teaches, based off of drug classes, as well as nursing. Pharmacology is split into drug classes because indications for meds can be variable, the drug class tells you how the drug will affect your body. I really wish this was on there.
Antwort von ECP
Thank you for taking the time to leave a review. We are happy to hear that our software is friendly enough for you to jump right in. Our experienced support team is available 24/7 and they are always happy to answer any questions.
Carly Smith our Director of Quality Improvement will be reaching out to you shortly.
Thanks again for the great feedback.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
ECP-Easy to train...easy to use
Vorteile
If you can browse the internet or shop online, you can use ECP. It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.
Nachteile
The program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting.
Antwort von ECP
Thank you so much for your kind review. We love hearing about how our software was easily integrated into your home and importantly, saves staff time.
Some Chromebooks may not offer the processing power and memory you need for demanding web applications. They work well for basic web browsing but any robust program may cause issues from running out of memory.
We always like to go above and beyond for our customers and would be happy to discuss any questions that you might have. Our 24/7 support team can be reached at 262-684-5600 x1.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Stanford Lodge
With ECP we were able to go from charting in folders to computerized. It's a very nice addition to our facility
Vorteile
ECP was introduced to our Facility through Home Town Pharmacy. It has made a world of difference to myself and staff. With having the ability to monitor residents and their medications.
Nachteile
No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications. It seems to work out in the long run.
Antwort von ECP
Thank you for taking your time to leave a review! We're happy to hear that ECP has improved your ability to monitor residents and their medications by moving off paper MAR to our electronic MAR.
The clean, user-friendly layout gives fundamental medication details, providing a clear overview of everything that needs to get done. Thanks again!
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
User Friendly and streamlined
Initiating the software was so easy. A representative met with me weekly to discuss progress and the needs of staff and the company.
Vorteile
Their customer support representatives are knowledgeable and friendly. I have never waited more than an hour to resolve a problem.
Nachteile
It doesn't have all of the functions that I look for, but it is a great program
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best for our facility
Vorteile
I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well.
Nachteile
Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
BEWARE
Horrible Company. They trick you into a 3 year contract and will not release you from the contact even though you decide after 1 month you do not like the program.
So you are supposed to know you like the program after watching a demo. Not happy with their business practices at all.
Vorteile
The program is great for larger facilities. We sre only 10 beds. It's too complicated for our small home
Nachteile
How they lock you into a 3 year contract without consent.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP no easy
I have used it for 4 years. I learn something new every day. Some good some bad.
Vorteile
the cart set up screens. Easy to identify a resident.
Nachteile
To many ways to enter one entry. ie Treatment, daily task. Care plan, single care
Antwort von ECP
Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
ECP review
Customer service is great
Vorteile
Ease of charting. One area to make a progress note.
Nachteile
Reports are difficult to run. Not soecific to medication classification.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
ECP and the easy implementation
Vorteile
I feel that ECP has made it much easier to send questions to pharmacy and to monitor medications in one location
Nachteile
Ecp does make it hard to add new user remotely
- Branche: Pharmazeutika
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP implementation impact, easy, integration
ECP staff have been incredibly helpful, from sales to help desk, billing, and pharmacy support.
Vorteile
Daily task lists and easily customized care plans allow for simple and effective charting and tracking of facility duties. It is some work to get set up, but ECP has great support staff to aid in the process. Charting is very simple and easy to follow. Pharmacy integration eases order processing, verifying orders and changes.
Nachteile
Reordering medication requires review before being submitted to pharmacy
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
ECP Assisted Living Management and MAR
They deserve a Gold Star
Vorteile
Price (Smile) it is more oriented toward "Client Care" and ease of use compared to some systems that are Accounting, or Billing oriented. We started with MARS which out pharmacy "Populated" most of the program for us, Then it took about a week for caregivers to begin doing "Incident Reports" nest we began the "Observations" which are the care notes and Change of Conditions . ECP just "Sucks you in" and makes it very easy and fun to do documentation. And just as you begin to think I wish they addressed an idea I found it had been addressed and better than I had in mind. These programmers are familiar with caregiving. The support help have been awsome, smart, polite, knowledgeable, do not beat around the bush they know what I am asking and have direct, correct answers
Nachteile
Language and defenitions . What I am calling something is not what ECP calls it, but when I mentioned it they did have good answers and I think they did great at reaching universally acceptible terms, I learned to call "Notes" and COC "Observations".
Antwort von ECP
Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Review
Decreased time spent on med pass, decreased errors with med pass, easier to pullup reports about medications, vitals etc from anywhere in buidling.
Vorteile
Easy to use and easy to teach how to use.
Nachteile
Data entry to begin is very tedious, not as bad once you are up and running
Antwort von ECP
Thank you for this review, Elizabeth! We are so glad you found ECP to be user friendly along with improving your med passes. Getting up and running with a new software is never an easy task so we appreciate your feedback and please know our support team is available to help when needed!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP Review
My usage is somewhat limited in my capacity in HR. However, overall ECP has been positive with many options to facilitate ease of sharing/tracking information. I am also pleased with the response time in resolution when issues arise from user error.
Vorteile
Ease of accessibility to recent notes and training is specifically helpful for my needs.
Nachteile
ECP has met my current needs. It is user friendly.
Antwort von ECP
Thank you for leaving this review, Brigitte. We are glad to hear you find our software user-friendly and have had a positive experience so far! One of our biggest goals is to make our software both easy to use and navigate. It is important to us to ensure all of our customers can have quick access to help when needed and a timely response from our team. Thanks again!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP Customer Service
We had been using ECP for many years and were able to convert easily from paper charting. Over the years there were a couple of glitches but when we called customer service we were given their full attention and assistance. We are now running well and they are available for us when we need them. The customer service team at ECP are willing to research and teach as well as walk us through an issue to get to a resolve.
Vorteile
ECP enables us to recall resident information, gather statistics for our vitals for Dr. visits, schedule tasks for our caregivers, and monitor our medication pass information.
Nachteile
There are not any features we don't like at this time.
Antwort von ECP
Cathy, thank you for taking the time to send us this review. We are glad to hear you chose ECP based on ease of use and accuracy. We strive to create a software that is simple for any senior living professional to use while also being detailed enough to reduce human error and make sure nothing gets overlooked. We are also happy to hear that you have had a great experience with our customer service team. It is important to us that we are able to resolve our customers issues quickly and get them the help they need. Thanks again for your feedback!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Comprehensive and easy to use!!
Vorteile
This product is very user friendly, even if you've never been in the healthcare industry. It is great to be able to see quickly who passed meds when needed. The system does med counts for you and even reorders the scripts and they get delivered straight to you.Their customer service is top notch, they will talk you through anything you need help with.
Nachteile
I didn't get trained enough from my organization so it took some time to work out the kinks. I don't care for the fact that other people have access to the same info, it can be removed easily by someone else.
Antwort von ECP
Thank you for this review, Mandi. We are happy to hear you find our software to be user friendly and that it helps with oversight into med passes. We take pride in our quick and helpful customer service team so we are glad that has been your experience as well! We have on demand training available such as ECP University and our knowledge base if you are ever in need of it. We appreciate your opinions and feedback as we are always looking on how to improve our software.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Amazing product
It’s a 10!
Vorteile
Training help was excellent but the vast resources within ECP is truly unbelievable!
Nachteile
Too much al at once! I wish the trainers would offer more support on what/how to tackle first but continue regular training for an extended period of time to keep everyone on track!
Antwort von ECP
Thank you for this review, Kelly. We are so happy to hear you have been enjoying ECP! We value your feedback in regard to training as we want to make sure we can continuously improve our customer experience. We have a dedicated support team that is always available to you along with ECP University and an online knowledge base. I encourage you to continue the use of ECP's resources along with our new webinar series!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Wonderful System
This is wonderful for all auditing purposes from our own company to government agencies.
Vorteile
The overall ease of use for the staff and the documentation of services provided; exceptional.
Nachteile
Creating specific reports for our company use.
Antwort von ECP
Cynthia,
Thank you for taking the time to leave your review. It's great to hear that ECP has been easy for your staff to use for documentation purposes. We also love to hear that you find ECP wonderful for both internal and external audits.
Our team has worked hard to create templates that incorporate essential reports and forms for each state and license type. If you'd like to integrate a form into ECP that is specific to your community, our team would be happy to assist with this process. A representative will be in contact with you shortly to discuss this further. Thanks again for your support!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
User Friendly
My experience with ECP has been great so far
Vorteile
ECP is very user friendly. I’m not the strongest with learning a new system. ECP has been by far the easiest system to navigate. The help desk has been great. [sensitive content hidden]
has been amazing.
Nachteile
The previous system that we were using the med pass was easier to navigate. For instance once you provided medication for a resident the face on the Home Screen went away or the face was greyed out on the screen.
Antwort von ECP
Hi Chekeshia,
Thank you for your feedback. It is so nice to hear that you find ECP user-friendly and that it's been easy for you to navigate through.
It's also great to hear that you've had a positive experience with our customer support team as questions arise. Our knowledgeable team takes a hands-on approach to ensure that we can provide the assistance that you need.
We are continuously reevaluating our processes and working towards improvements to provide the best possible experience for our users. If you have a suggestion that you feel would be beneficial to ECP, please reach out to our customer support team to discuss further. Thanks again!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Technical support and follow up
We are an Assisted Living community that has been using ECP for years. We have now implemented using the ECP LEADS for our sales and marketing management and it is working wonderfully.
Vorteile
Now that it has been adjusted, the ECP LeaDS IS SO eas;y to use and the features make it a great team support feature for Follow ups and marketing.
Nachteile
I disliked that the system kept logging me out, but since I spoke to technical support they were quick to respond and solved the issue quickly.
Antwort von ECP
Thank you for your review, Lisa. We are thrilled to hear that ECP CRM has been a helpful tool in managing your sales and marketing. It's crucial for us to provide the essential tools that Assisted Living marketers need to develop more leads and grow occupancy quickly. From the moment you receive a new lead to the day they move in, everything is captured in one place to make the process as seamless as possible.
We are also happy to hear that you've had such a positive experience with our customer support team. Thanks again for your continued support!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ecp training
Love doing documentation and meds on computer, hate that there is so much more I could be using if I just was trained more on how to use ALL that is available.
Vorteile
Seems easy to use once you are trained on a topic
Nachteile
No personal training, on-site training. Although help line always pleasant and helpful need some one to one personal training to get full use of the system. Can't solve everything on a 20 minute phone call
Antwort von ECP
Kathleen,
We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. I've reached out to your customer success manager and they will be in contact with you to see how they can improve your ECP experience. Also, our dedicated support team is always available to you, along with ECP University and our new online Knowledge Base. With the support of our team and helpful tools, we know you will be navigating ECP with ease in no time!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Training, updates, customer service
Vorteile
We use ECP for our eMAR, care plans, psych meds, charting, and a host of other items. Their program is user friendly and customer support is outstanding. The support team walk me through anything I do not understand.
Nachteile
I would like to see a 'search' option for training. I sometimes spend 10 minutes or more looking for something. I would like to be able to enter a word and options show.
Antwort von ECP
DeAnna,
Thank you for your feedback. It's great to hear that you find ECP useful in managing your charting, care plans, and med reviews. We aim to provide a full software suite that incorporates the necessary tools to run a successful community.
We're happy to inform you that our new Knowledge Base has a search feature that allows you to search for verbiage that relates to our various training resources. If you'd like to see similar features in other areas of the program, or you have additional suggestions, please let our customer support team know.
We are constantly working on improvements to provide our customers with the best possible experience. Thanks again!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living
Very Good!
Vorteile
Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.
Nachteile
For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
ecp review
I would Highly recommend, this website is easy to use and all of you employees will love how easy it is to access resident’s information about how to go about cares, if the resident has specifics on what they like and don’t like. How to properly provide care for the resident.
Vorteile
I love how it is easy to navigate, and everything is right in arms reach. I love that it’s all on one site and it doesn’t take you to a different website just to document about you day with residents.
Nachteile
I do not have any cons about this software.
Antwort von ECP
Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Benefits and ease of using the ECP
Wo Derulo experience from incident reporting to being able to make work orders is extremely helpful.
Vorteile
One of the most important reasons I like this software is the ease of reporting on our residents forthe team to see in real time.
Nachteile
The only thing I dislike about the software is the times of scheduled trainings and not having accessibility to watch the trainings after the class is done. I am an overnight worker and I love to learn, but am not able to participate because it is during sleeping hours for me.
Antwort von ECP
Hi Debra,
Thank you for your review. To hear that you are able to generate useful reports with ease is music to our ears. We've worked hard to make this process as effortless as possible by providing essential reports in real-time. ECP even has templates that incorporate state-required reports and forms to accommodate all license types.
We want to make sure that all of our customers are able to learn at their own pace and feel comfortable using the program. I'm excited to let you know that all training webinars are now accessible through the online knowledge base. This means no more scheduling conflicts or trying to squeeze in time in your already busy schedule. Thanks again!
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
User friendly
I absolutely love this software
Vorteile
Very user friendly. Easy to understand especially when training And allowing people to learn. Would highly recommend
Nachteile
Nothing overall can’t complain. Anyone that has this software would agree
Antwort von ECP
Hi Alexandria,
Thank you for your kind words. To hear that ECP has made it easy to train and onboard your team is a great compliment. By providing resources such as training videos, user guides, webinars, and 24/7 support, users feel comfortable using ECP, even without a technical background. We take pride in knowing that our clients find ease in the implementation process, through our user-friendly interface. Thanks again for your support!
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Review of ECP
We have been using ECP for 8 years now. I have been approached by other companies to look at their product, but there are little things ECP has that others don't.
Vorteile
This software has all we need right at our finger tips. Especially for medpassers in a CBRF. They are not nurses so the picture of meds, the uses, the ability to look at the drug use. The fact that as an Administrator of the business I can go back and look at alot of different reports that are important to me. The ease of charting is so helpful otherwise it doesn't get done to my specifications. I also like the fact that our pharmacy is directly linked to ECP.I feel it is very easy to use, even for a person who is not a computer person.Customer service is awesome.
Nachteile
I am not sure I have "least" remark about the software.
Antwort von ECP
Lori, thank you for your kind words. We love to hear how helpful ECP is, not only for you as an administrator, but also for the rest of your team.
With our pharmacy interface, your pharmacy is sending exact medications directly to ECP. Incorporating these essential details on the med pass generates proper medication administration in a simple, yet effective way.
Even without a technical background, every user can provide accurate and thorough charting with just a couple of clicks. This immediate charting creates instant documentation for improved oversight and reporting. Thanks for continuing to support ECP after all these years.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Make the switch!
Vorteile
This product is very easy to use! Everything can be added into this program and makes it very easy to stay organized! The company is always willing to make something work to best suit our facility!
Nachteile
The care plan was a little difficult to navigate at first but I think the quirks have been worked out!
Antwort von ECP
Thank you so much for your kind review, Andrea! We are thrilled to hear of your positive experience switching from paper records and that ECP is helping your team stay organized.
We understand that each community is unique and has specific requirements. This is why we offer various templates tailored to different states and license types. If you'd like to learn more about our pre-built care plans and state templates, our Senior Compliance Specialist, Nicole, would be happy to assist.
In addition, our support team is always available to ensure that your account accommodates all your needs. Please do not hesitate to reach out when needed. Your company's success and satisfaction are very important to us. Thanks again for choosing ECP!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Supportive Documentation
Fantastic!
Vorteile
This software is so user friendly! It is complementary to the user.
Nachteile
Having to learn another program. ECP has the best customer service! Support team always in place. If you have an issue, they are readily available to assist. They follow up to see if issues have resolved and to offer any additional support.
Antwort von ECP
Hi Gina,
thank you for your thoughtful review. We are happy to hear that you find the software easy to use. We take pride in establishing a user-friendly interface that is accessible to any user, regardless of their technical background. Though switching to a new program may seem daunting, our implementation team uses a personalized approach to really understand the needs of your company and guide you through a successful launch. If a question arises at any time, before or after going live with ECP, our support team is readily available to answer your questions and ensure that your needs are met. Your satisfaction is important to us so do not hesitate to reach out in the future if you need further assistance. Thanks again!