4,6
Gesamtbewertung
Bewertungen

4,6
Gesamtbewertung
Bewertungen
Zum Anbieter

Über Instabug

Instabug ist eine hybride In-App-Feedback- und Bug-Nachverfolgungslösung, die Unternehmen Funktionen für Beta-Tests, Nutzerengagement und Absturzberichterstattung bietet. Nutzer erhalten anpassbare SDKs (Software Development Kits), um die Lösung einzurichten. Mit Instabug können Nutzer Informationen von Beta-Testern über In-App-Feedback, Screenshots und Bildschirmaufzeichnungen erfassen, mit denen sie Fehler identifizieren können. Nutzer können auch Regeln einrichten, um Workflows zu automatisieren und Weiterleitungsprobleme an Anwendungen von Dritten zu lösen. Instabug benachrichtigt Stakeholder per E-Mail, Push-Benachrichtigung und In-App-Chat, wenn ein Fehler behoben ist. Die Lösung lässt sich in verschiedene Projektmanagement- und Kollaborationsanwendungen von Drittanbietern wie Jira, Pivotal Tracker, GitHub, Bitbucket, Trello und Asana integrieren. Die Absturzberichterstattungsfunktion der Lösung bietet Nutzern Informationen zu laufenden Umgebungen, Bedrohungsstatus und Netzwerkanforderungsprotokollen. Die Dienstleistungen werden im Rahmen eines Jahresabonnements angeboten, einschließlich Support per E-Mail, FAQs und Live-Chat.
Instabug Software - 1
Instabug Software - 2
Instabug Software - 3
Instabug Software - 4
Instabug Software - 1 - Vorschau
Instabug Software - 2 - Vorschau
Instabug Software - 3 - Vorschau
Instabug Software - 4 - Vorschau

Instabug Preis

Instabug bietet keine Gratisversion, aber eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Instabug

Nutzerbewertungen zu Instabug durchsuchen

94 von 94 Bewertungen
Sortieren nach:
Michel
Michel
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.11.2023

Super Powerful

Vorteile

Seems fare more powerful than competition. Shows console log, network calls and more.

Nachteile

New pricing is very high, even at the lowest tier.

Celina
  • Branche: Unterhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 29.4.2024

A Must Have Tool For Web and Application Testing

Vorteile

It is a great tool for performance testing as well as website monitoring
It makes application development and testing easy

Nachteile

Instabug is all good with all the functionalities we need.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 21.1.2023

One of the best tool for bug tracking

Instabug gave us the ability to easily interact with our customer and to keep track of any eventual crashes/problems on our mobile app.

Vorteile

Instabug offers a really great set of bug tracking features. Each crash log have attached the app view that the user visited and the app session logs. This makes debugging eventual crashes really easy. It also offers a panel where customer can interact with our internal support team, sending feedbacks or questions.

Nachteile

The SDK needed to be included in the mobile app, sometimes had problem causing crashes. However I should also say that the support team have always been really helpful trying fixing the problem.

Kerry
Kerry
  • Branche: Unterhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 8.9.2018

It pays for itself every month and more

I've used Instabug for the past 3 apps (and 3ish years) I've worked on. While there are a few rough edges when it comes to administrative items, I couldn't be happier with the product and would recommend it to any developer who has the means to pay for a premium service. The product easily pays for itself each month when used to resolve 2 or 3 crashes or customer-reported support tickets.

Vorteile

- The UI is great and implementation is a breeze
- I love being able to customize my development console logging to amend my crash reports. In fact, the suite of information I get along with crash reports is easily the most comprehensive I've seen on the market, hands down.
- Having the ability to speak directly with customers via in-app chat is invaluable in building customer relationships and solving issues promptly.
- I love being able to annotate screenshots and take videos is issues in the app to attach to bug reports. I often find myself browsing my own app and making notes to myself about items that should be fixed or looked at in this manner. This feature, for me, might be the greatest value add of the product.

Nachteile

It's actually quite cumbersome to work around the 4 account limit per team for a paid account, especially if you have multiple apps and/or support people that need to log in. There are almost too many updates (too frequent?) being made to the software. Every other day that I log into the dashboard, there's an alert at the top screaming at me to update to the latest version, which don't even seem to include high priority hotfixes.

Aditya Raj
Aditya Raj
  • Branche: E-Learning
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 7.8.2021

Review by an Android Developer

Vorteile

Instabug is an amazing software, I use it frequently to test my app and keep it safe from bugs, it is a great software and reports each and every bug. As, I am an Android Developer professionally, I require Instabug regularly to point out the bugs on my app. Hence, I like this software and recommend you guys to use it.

Nachteile

Most of the things I like about this software, but one thing I don't like is customer care, once I had a problem with the software but they didn't respond on time, but I think now they are improving.

Mike
Mike
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.2.2019

Instabug The Best For Bugs And Feedback

Integration with both IOS and Android is an essential need for us. Instabug makes it simple for anyone to submit bug reports. Each ticket is handled individually which is essential to customer support. The customer support staff is friendly and helpful. Instabug helps us communicate with our clients quickly and resolve issues faster.

Vorteile

Instabug is simple and easy to use. Bug reports and feedback are easy to analyze. The screenshot feature works amazing and it is crucial to providing feedback and follow up. Full console logs, network logs, screenshots and device details saves crucial time.

Nachteile

We haven't found anything that we dislike with Instabug.

Yasmany
Yasmany
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 13.3.2018

Entry point for your customers feedback

A lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users

Vorteile

Easy to integrate with all platforms allowing an fast way to get feedback from beta-testers. Integrations with third party platforms like jira for task control and slack for communication

Nachteile

The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away

Istvan
Istvan
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 26.2.2020

Instabug helped us to kill bugs faster

Overall experience was great there are some privacy policy questions that we are not sure about

Vorteile

We used instabug as a bug reporting tool from our UI test automation tests, and it seemed to be great for that.

Nachteile

It overrides many main entry point of the application and you can't be sure what other data they collect as the project is not open source. We did not ship this into production due to this.

Glenn
Glenn
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 7.9.2018

Can't really ship an app without it

Overall experience is very good, we've been using the product for a while now to gather feedback from our testers and it has helped us identify issues and save a lot of time in the process.

Vorteile

The ability to have users shake their device and send feedback regarding our apps.

Nachteile

Certificate pinning seems to break the capture of network logs, support has been very friendly and seems to be working on it.

Tim
Tim
  • Branche: Maritime Wirtschaft
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.12.2018

Exactly how and what you need

Easiest way to give your users a simple way to contact with you, and be able to respond to any issues.

Vorteile

Been using Instabug for a couple of years now. Very useful, essentially meant we didn't need to time sink to create a contact platform, just integrated theirs into our solution.

Nachteile

Nothing bad to say about it to be honest. Done everything we needed thus far.

Gabor
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 19.11.2020

Perfect tool for App user feedback and crash monitoring

Our App users are able to report issues and development suggestions just by shaking their device to invoke an InstaBug window.
Our company then uses InstaBug to follow up on with users and the developers of the app to solve those bugs.
We also use it to force App updates when a new release is available in the App store.
We also monitor App stability using the Crash reporting module.

Vorteile

It is the perfect tool to add to your App so that you can communicate with your users about issues and development suggestions.
Just by shaking the phone, the users are able to send reports with screen shots and screen video recording.
The software SDK is easy to implement.
It can be used as a workflow for error and incident handling like Remedy and can be also integrated with GitLab to communicate with the developers.
It also has an extensive crash reporting function and related dashboard.

Nachteile

I am not aware of an InstaBug App itself that would be useful to be able to deal with bugs on the move.

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.11.2018

Its working fine

InstaBug is really good tool but the guide is avaialble in the internet is very less

Vorteile

its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues

Nachteile

Installation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google

Almog
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.8.2017

Awesome product, amazing customer service!

Catching exceptions, bug reports, technical customer support.

Vorteile

It just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever.

The customer service is amazing, responses within few seconds-minutes.

Nachteile

Knowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats).

Dan
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.1.2019

Great software for any business or even personal use!

Vorteile

Instabug has been awesome for my business with 8 computers in the office this software has saved us alot of times from crashing, and has a very accurate and fast detection on bugs and crashing! Would 100% recommend for business or personal use!

Nachteile

Love it has been amazing for my business. There isn't anything I don't like about it!

Verifizierter Rezensent
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

5
Bewertet am 13.3.2018

It has been a bit difficult to use and configure but has a lots of perks

Vorteile

Features and how specific it is. You are able to quickly trace a bug to its origin without much delay.

Nachteile

Difficulty to configure and read the logs. Especially logs related to http requests and connections.

Vujevits
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 24.3.2022

Bitraptors and Instabug

Vorteile

Easy to use, user-centric with a lot of useful features.

Nachteile

Very pushy "upgrade" now, it's really not friendly.

Josh
  • Branche: Biotechnologie
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2017

Great customer support easy to install

User insight

Vorteile

Simple for customers to use and easy to install I find the interface very user-friendly. Like the shake to wake feature.

Antwort von Instabug

Thank you Josh for your review :)

Beantwortet am 30.8.2017
Ben
  • Branche: E-Learning
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 28.11.2018

Essential tool for my user-support workflow

Overall very pleased with the experience.

Vorteile

Well-designed UI makes important information easy to access and parse. Customer support is helpful and responsive.

Nachteile

Small annoyances, for the most part. Most symbols/special characters are not yet supported in Instabug's chat feature, which I use frequently to respond to users. Currently, clicking on user's message in bug report automatically brings up edit window, which is a pain when I need to copy/paste their message into our own internal bug-tracking system.

Vincent
Vincent
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.1.2019

Great customer service

Vorteile

Customer Service was on point when Instabug running on our react native app didn't allow for bugs to be reported if files got attached. Well done.

Nachteile

We got what we were expecting also due to the free trial period. Nothing to complain so far.

Sam George
Sam George
  • Branche: Versicherung
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 30.1.2018

Having been recommended Instabug, we have found the app easy to use and the team approachable

Vorteile

It's simplicity. It's a technology that allows our users to report their bugs at a crucial time for us. Being at MVP stage, we want to know suggestions and issues real-time and instabug allows us to do this.

Atef
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 31.8.2017

I used instabug sdk for Android, it't a great service foe bug reporting and integration is...

Fasy and easy way for bug reporting and user engagement.

Vorteile

The integration process, features especially the user engadgment feature, also service quality is great, and customer support is very helpful!

Nachteile

I think the web interface needs more ui enhancement and more ux improvement, so we can easily reach required parts and also it needs to be more clearer and not to be very crowded!

Verifizierter Rezensent
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 4.6.2018

Bug reporting has never been easier and cooler.

Vorteile

I like their latest tools for product managers which are really helpful to get feedback not just report bugs.Also shake-to-report feature is very cool and that you are able to send screen shot or even record voice note to be attached with the bug report.

Nachteile

The price needs to get down a little bit to let everyone able to use it in their start-ups as they are just starting out.

Gab
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 11.9.2018

Ease of use

Vorteile

How easy it is for customers to use! I am new to product development and this has saved me so much time with QA and beta tester follow-up.

Nachteile

I don't have a lot of money in my company for this product, but I still think it is worth it.

Thaís
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 19.3.2018

it's is a good plataform to work with

Vorteile

all the graphics well structure and all extra features to improve the aplication. and the live reports.

Nachteile

about the price, I think that's a little high put side by side with all competitors in the market. Could be a little cheap.

Sabastian
  • Branche: Unterhaltung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 12.4.2018

Great product, although lesser priced available

The program scans, detects issues with your computer and seems to do a good job of such.

Vorteile

We loved our trial period of Instabug, however we were unable to fully evaluate the program as some features were unavailable during the trial period.

Nachteile

We used Instabug during the trial period, and it did identify issues with out network, however it would not allow us to clean or repair these issues as these options were not available under trial use. We would have had to purchase to see if the program works to it's proclamation.

Antwort von Instabug

Thank you Sabastian for reviewing Instabug! :)

Beantwortet am 16.4.2018
Verifizierter Rezensent
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.7.2018

We used Instabug for mostly beta testing of our client Mobile apps

Manual and beta testing teams saved 30% of their time on logs and screenshots collecting

Vorteile

Me and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)

Nachteile

As we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 13.3.2018

Instabug is a great tool for tracking bugs and customer experience

Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.

Vorteile

Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.

Nachteile

The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 4.9.2018

Instabug provides a lot of value for what you pay for

Vorteile

It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.

Nachteile

Their dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.

Verifizierter Rezensent
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.2.2018

I've been working with Instabug for almost 2 years now & it makes our debugging process much...

Vorteile

The "shake" feature is definitely my favorite. I also love how you can circle or annotate issues directly from your phone.

Nachteile

Overall I wouldn't say I have any cons. The only thing is that we use multiple platforms for tracking issues with our vendor, so we have to log it in Instabug and then also log it in a platform we use called Sifter. It would be great if the two were consolidated somehow.

Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 16.2.2019

Powerful QA, debugging and feedback tool

Vorteile

Instabug makes it extremely simple for users of our app to notify us about problems, or suggest features, and gives developers a deep insight into the software to assist with debugging and resolving problems. The Instabug support team are extremely helpful and responsive. Instabug helps us at all stages of our app lifecycle, from internal QA through to beta testing and the feedback on the end product.

Nachteile

The API and documentation could be a little clearer, which makes the initial integration learning curve quite steep. The in-app framework is also quite invasive, and would benefit from providing some control over what data is captured and sent with issues and requests.

Verifizierter Rezensent
  • Branche: Einzelhandel
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 14.8.2018

Quick and easy solution for bug-tracking

Vorteile

Light and easy to integrate SDK, auto tagging and tracking, lots of useful information within each bug/crash report (number of affected users, device details, etc), collaboration features, feedback collection (surveys, chats).

Nachteile

Missing some features that competitors have, like session replays and touch heatmaps
If you’re in the market for a crash-reporting tool, this is the one. It’s not as expensive as bigger solutions, yet still delivers and provides great insights for devs.

Verifizierter Rezensent
  • Branche: Sportartikel
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 19.3.2018

Excellent product for gathering feedback

We got a ton of feedback from our beta testers while developing our app.

Vorteile

It made the process of gathering feedback for our beta testing very easy. The screen shot ability really let our customers provide detailed feedback.

Nachteile

There was not a super easy way to categorize our feedback. It would have been nice to tag the feedback on our own or for Instabug to take a shot at categorizing the feedback.

Verifizierter Rezensent
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 13.3.2018

As a customer support agent, I use instabug to reply to users inside our app.

Vorteile

I love that I'm able to respond to our users directly at their pain points. The fact that our engineering team can see where the issues lie exactly helps us iterate faster.

Nachteile

I wish there was a HelpScout plugin so that we could respond direct to live users from our HelpScout inbox. We have a bit of a workaround, but it's not nearly as quick as a direct link could be.

Rex
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.11.2018

Exceptional Tool for Mobile App Startups

Vorteile

I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote and downvote things each user thinks is important.

We are able to practice lean development and product iteration very successfully because of it.

Lastly their team is very attentive and hardworking. It just feels right in every interaction with them. You know they care about your feedback and they are open to accepting feature requests and take the time to help you out.

I really wish them the best.

Nachteile

Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

3
Bewertet am 27.12.2018

Recommended tool for bug tracking !!

Vorteile

Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

Nachteile

There is nothing that I dislike for now.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.9.2018

Saved me tons of time

Vorteile

Easy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design.

Nachteile

Some of the features are extremely important to early stage startups. For example user feedbacks and in-app chat. The price is okay but I wish for basic plan I can also bring in my designer and cofounder to the instant hub, just to let them see the data so we can discuss further.

Nabil
Nabil
  • Branche: Internet
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.2.2018

I use it for testing feature releases and client feedback. Absolutely love it.

Vorteile

Instant client feedback and bug reports. Ease of software use. Helpful cloemt support. User friemdly interface.

Nachteile

No app yet.

Ahmed
Ahmed
  • Branche: Informationsdienst
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.3.2018

the best beta testing tool for mobile so far.

I delivered 2 Apps using it for beta testing, Swift 3 and React Native... it was an awesome experience using instabug with developers and product managers.

Vorteile

that it doesn't have to be a crash to be reported, comments and video recording... Integration with React Native, Native iOS and Native Android.

Nachteile

the dashboard UI, but it's not really a big deal.. it's easy to use but it's not beautiful to look at.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 30.7.2019

The place where Bugs gather.

Vorteile

The best thing InstaBug has going for them is the ease of integrating into existing software. Getting InstaBug added to our iOS and Android apps was a breeze. It creates an overlay on our apps that don't directly affect our software which is great. Adding questions and feedback prompts are easy with the website. Working with the InstaBug developers with issues that come up is fantastic, they have an open channel directly with individual workers at the company.

Nachteile

Since they support so many platforms and codebases, they occasionally have a few of their own bugs that make it through the cracks. They make up for this with quick response time and they push out fixes very quickly for a company.

Santhosh
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.12.2018

InstaBug Review - My Vodafone App (New Zealand)

Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!

Vorteile

InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.

Nachteile

I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.

Evgeny
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 6.2.2018

Great tool to gather detailed reports

Vorteile

Ease of sending bug report from app user - with photos, videos, networking and (especially important) custom logs.

Nachteile

Duplicates of same issue that are hard to group and handle - clutters integrations in Slack and JIRA

Juliano
Juliano
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 7.2.2019

My experience using Instabug

I have nothing to complain, great support, relatively easy SDK documentation and great functionality!

Well done!👏🏼

Vorteile

It’s a great tool for maximize your availability for the user and track not just bugs but insights and feedbacks reports.

Nachteile

The way the user can talk and show the application when report a bug or a suggestion.

David
David
  • Branche: E-Learning
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.12.2018

Wonderful product with incredible team!

We have been using it for a few months already and it has dramatically changed our ratings on the app store. People reach us to ask for help instead of sending 1-star reviews. Super easy to install and users really appreciate it.

Vorteile

Features, easy to use and above all, their support team.

Nachteile

Have not found anything remarkable yet that we do not like.

Ayman
Ayman
  • Branche: Konsumgüter
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.3.2018

Fast integration, and helped us in getting quick feedback

Quick feedback from our active users that helped us improve our product.

Vorteile

Rich in integrations, such as slack, and JIRA. Shake and send feedback user experience is one of it's strongest strengths

Nachteile

The in-app chat, it's costly to get the whole support team on it to support our customers on the app.

Pawel
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 4.9.2018

Great tool for bug tracking

Instabug helps my team track and fix crashes easily - if we were to not rely on Instabug, I think 80% of crashes would go unnoticed or non-described. Thanks to Slack plugin, our team can report a new bug and a developer would be able to instantly address the issue. Instabug is a great time saver and makes my life easier.

Vorteile

Hands down, the best feature is repro-steps for crashes. It makes bug reproducing effortless and thus saves a lot of time.

Nachteile

There seems to be room for improvement when it comes to documenting and explaining more advanced topics somewhere on the website.

Verifizierter Rezensent
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 28.9.2018

Great reporting tool

Vorteile

It is easy to use, and let to give quick feedback about application with automatically gather lot of data about system.
Also repro steps screens are cool stuff

Nachteile

Although this is great feature the Jira integration is poor configurable. But reported through it is messy.

Abdelrhman
Abdelrhman
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 14.2.2018

Useful and informative

Vorteile

good crash analytics, being able to get feedback from my users,getting answers to surveys from my target audience

Nachteile

not able to get live view of how the user got the crash as sometimes the details provided could lead to different situations that might cause that crash

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 11.5.2018

Super easy tool for mobile app bug reporting

Bug reporting and user feedback.

Vorteile

I really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth.

Nachteile

I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.

Sital
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 13.2.2018

Generally positive, has been very useful for customers trying to reach us.

Vorteile

- Easy to integrate
- Easy to use mostly
- Provides good information on customer setup to assist in debugging issues

Nachteile

- Buggy, users report bug tool crashing.
- Advance features are nice but sometimes confusing to use.
- Web interface needs more work, very slow to load hard to search requires URL manipulation to get to where you want easily
- Site seems to go down often, can lead to our app crashing as well when site is unrepsonsive

Eng  mohamed
Eng mohamed
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.3.2018

Help me a lot in developing my own applications

You can make more contact with customers who use the apps you publish and it's a great reason to develop myself programmatically and scientifically to be a Director of Development

Vorteile

Help me track the errors that occur after the launch of the application a lot in rapid communication using the application instead of deleting the application to send the problems that face them and it was much easier for me

Nachteile

You can make more contact with customers who use the apps you publish and it's a great reason to develop myself programmatically and scientifically to be a Director of Development

94 Bewertungen

Ähnliche Kategorien