Benchmark Gensuite EHS

4,3
Gesamtbewertung
Bewertungen

4,3
Gesamtbewertung
Bewertungen

Über Benchmark Gensuite EHS

Gensuite versorgt die Industrie mit cloudbasierten Softwarelösungen sowohl für Desktop- als auch für mobile Plattformen. Mit der Audit-Management-Software-Suite von Gensuite können Unternehmen Bereiche identifizieren, die verbessert werden müssen, und Korrekturmaßnahmen ergreifen. Nutzer können Geschäfts- und Unternehmensteams mit Gensuite Audit Management an gestaffelten Audits zur Einhaltung gesetzlicher Vorschriften und Programmbewertungen beteiligen. Die Suite verfügt auch über mobile Funktionen für Audits im Außendienst mit Bild-, Audio- und Videoerfassungsfunktionen, die sowohl online als auch offline verwendet werden können.
Benchmark Gensuite EHS Software - 1
Benchmark Gensuite EHS Software - 2
Benchmark Gensuite EHS Software - 3
Benchmark Gensuite EHS Software - 4
Benchmark Gensuite EHS Software - 5
Benchmark Gensuite EHS Software - 6
Benchmark Gensuite EHS Video
Benchmark Gensuite EHS Software - 1 - Vorschau
Benchmark Gensuite EHS Software - 2 - Vorschau
Benchmark Gensuite EHS Software - 3 - Vorschau
Benchmark Gensuite EHS Software - 4 - Vorschau
Benchmark Gensuite EHS Software - 5 - Vorschau

Benchmark Gensuite EHS Preis

Benchmark Gensuite EHS bietet keine Gratisversion und keine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu Benchmark Gensuite EHS durchsuchen

83 von 83 Bewertungen
Sortieren nach:
Max
Max
  • Branche: Fluggesellschaften/Luftfahrt
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 4.5.2018

EHS software with really great functionality

Vorteile

The Injury & Illness Recordkeeping functionality is really strong and is built around enabling a company to stay OSHA compliant.

The other basic safety program and compliance assurance tools have everything necessary to run a basic EHS program digitally. Beyond that, there are many different tools and suites available to totally manage, expand, and improve an EHS program digitally.

Our team really likes the ease of retrieving and seeing data and charts for analysis which makes our jobs so much easier.

Nachteile

Customization of the platform (if needed) can be difficult, slow, time-consuming, and expensive. The permissions and scope model can be difficult for new users and non-EHS professionals to understand and use.

Antwort von Benchmark Gensuite

Max, We appreciate you taking the time to share your experience. It made our day here at Gensuite! We strive to offer the best solutions across enterprise risk management and compliance functions that are flexible enough to meet any business need ¿ large or small, anywhere and in any industry. We are excited and always willing to explore new and creative opportunities that simplify and improve the Gensuite user experience. In fact, we will be exploring more Do It Yourself features during the Gensuite conference this week and value your thoughts, input and ideas.

Beantwortet am 9.5.2018
Remy
  • Branche: Essen & Trinken
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.9.2024

A world class system with 25 years of experience

I have known the Benchmark Gensuite EHS system for the last 25 years. Benchmark Gensuite EHS has been a proven EHS system all this time, evolving with the evolving needs of the EHS function. Their focus on service and responding to your needs are world class. It is good to remember that Benchmark Gensuite was always for EHS folks, developed with EHS folks.

Vorteile

Implementing this system is quick. Technical go-live for some basic modules can be as short as three months ! Benchmark ESG is a full suite with all one would need for EHS and ESG management, allowing for phased imlementation of modules at the speed and scope that is needed. The ESG modules are fully CSRD ready . The EHS modules will provide you with functionalities to support your EHS program, covering compliance, SIF and HOP strategies.
The use of embedded AI, like describe-itAI and the PSIF-AI are state of the art.
Also there are options to link up external vendor AI tools. For example, the 3MotionAI ergnomic tools can be integrated into the Ergonomic Risk Assessment module.

Nachteile

The permission model structures are kept intentionally as simple as possible. Understandable for out-of-the-box. However in some areas permission structures requirements are more complicated. Example around ESG reporting. The need for "Limited Assurance" in CSRD regulations requires a double sign off on the reported data and therefor requires more complexity, clarity and differentiation of permission levels for access, review, reporting and verification. That should probably become an out-of-the-box feature instead of a custom.

Warum Benchmark Gensuite EHS gewählt wurde

International scope / cost / modular features

Zuvor genutzte Software

Gründe für den Wechsel zu Benchmark Gensuite EHS

- Cost/price level - High degree of out-of-the-box - CSRD readyness -Speed of implementation
David
  • Branche: Erneuerbare Energien & Umwelt
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 29.12.2024

Thumbs down

I inherited the system from my predecessor and I couldn't wait to move away from it.

Vorteile

I was given permission to move to a new incident managemnt platform.

Nachteile

The system was confusing, you had to build your own reports and they charged for changes to list data. It was not user friendly and our rep at Benchmark was not of little help.

Antwort von Benchmark Gensuite

Hi David,

Thank you for taking the time to share your feedback.

We value your business and would appreciate the opportunity to make this right.

If you are willing to discuss this further, please contact me directly at [email protected]. I would be happy to discuss your concerns in more detail and investigate this matter further to take appropriate action and escalate to our concerns to our leadership team.

Thank you again for your feedback. We look forward to the opportunity to provide you with a better experience.

Beantwortet am 3.1.2025
James
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.12.2022

This is the best platform overall for features, functionality, and value.

Overall, this software makes managing EHS easier, and I have used other symptoms where I wanted to pull my hair out. Benchmark is the best. It's not the cheapest, but neither is it the most expensive. This is the best platform overall for features, functionality, and value.

Vorteile

The software is intuitive, easy to use, and when I introduced it to Supervisors for use, even they agreed and love it!

Nachteile

Love the software - it's too bad HR Integration and Single Sign On are add-ons.

In Betracht gezogene Alternativen

Intelex EHS Software und ETQ Reliance

Warum Benchmark Gensuite EHS gewählt wurde

Truthfully, I am a former Benchmark (Gensuite) user. And at this brand-new company, we started with Benchmark. The company I left was using ETQ reliance and I thought that ETQ was not intuitive nor user friendly. I tried to fairly compare all these options, and ultimately found Benchmark was the best.

Zuvor genutzte Software

Intelex EHS Software und ETQ Reliance

Gründe für den Wechsel zu Benchmark Gensuite EHS

Same as above.
Alan
  • Branche: Chemikalien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 11.5.2021

Excellent solution for our needs

Gensuite customer service has been excellent. Our account representatives are very responsive.

Vorteile

The software is designed for its intended use so they have already considered elements that I could never have imagined. It works extremely well for its purpose.

Nachteile

Doing mass uploads via Excel workbooks requires certain security settings that our company's I.T. environment cannot handle. I had to upload from my personal computer.

Astrid Eva
  • Branche: Erneuerbare Energien & Umwelt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 8.2.2024

ESG Benchmar for a small organisation

I was introduced to ESG Benchmark as an GE EHS Manager, and have missed it ever since. As we were to implement a new HSE Management system for my current organisation, I suggested ESG Benchmark and I am excited about how ESG Bench has been developed over the 10 years since I lased used it. ESG Benchmark has been well received in my organisation and the users are impressed over the functionality and accessibility of the software.

Vorteile

The tool is accessible with a low user threshold. Interaction between modules is great and contributes to building continuous improvement of programs and frameworks. The mobile app is highly appreciated by the users, and the option for externals to access the system with a QR code is a very useful function since we are only 50 employees and use external workers for maintenance and other critical functions. ESG Benchmark allows the EHSQ function to work smarter, and gives the Corporate function immediate insight of incidents, audits, inspections and the risk management.

Nachteile

ESG Benchmark is expensive to implement with high annual cost for a small organisation.

Sam
  • Branche: Chemikalien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 27.11.2023

EHS Management Made Easy

Overall I am happy with the software. The more we utilize it the easier it will be to stay compliant.

Vorteile

I love the compliance calendar. It allows a person to spread their requirements out through the year and ensure everything is accomplished. It also allows for notice ahead of time instead of when it is due, which allows enough time to complete the task on time rather than in a hurry.

Nachteile

The LOTO module could use some more feature. For instance, I would love for it to track users that are trained to the authorization level along with their next due date. I also hope that the audit that is completed for the yearly check has some basic questions to lead an individual as to what is required.

Rob
Rob
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.3.2018

Provides comprehensive visibility across a geographically challenging portfolio.

Vorteile

As a fast-growing company with multiple sites, Gensuite enables us to see critical EHS data from afar. The best thing about Gensuite is that it is user-friendly for our team, encouraging accurate reporting and data from our front line users through intuitive interfaces. We receive great data from Gensuite, and to me, that's what matters most in EHS software.

Nachteile

One of the challenges we face using Gensuite is that we have to operate as a third-party contractor for another company that uses Gensuite requiring us to input data separately between both instances. To overcome this challenge, I suggest offering flexible EHS data integrations when operating as a third-party contractor.

Antwort von Benchmark Gensuite

Thanks for the awesome review, Rob! We work hard to meet expectation like yours, and we¿re happy to hear we hit the mark for you. We count ourselves luck for customers like you and truly do appreciate the suggestion for improvement. Gensuite foresees the next generation of compliance and management software integrating with various frontier technologies to connect workforce and management systems. We remain committed to working with Amazon to further enhance our capabilities. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Beantwortet am 9.4.2018
Martha
Martha
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 2.5.2018

Great management tool to collect & analyze EHS data.

A rich and deep enterprise data set for injury and incident data. Systems to track corrective actions, near misses, compliance closures. Ability to enhance organization learning. Automated alerting systems for management staff.

Vorteile

Gensuite has tremendous flexibility and many features. Gensuite's ability to analyze information across a large enterprise adds value for my team. Gensuite also has great workflow capacity and wonderful customer service.

Nachteile

Not intuitive for first time users. The flexibility and number of features can have a flip side of increased complexity.

Antwort von Benchmark Gensuite

Thanks for the great review, Martha! The team at Gensuite is thrilled you¿re happy with our software solution and passionate customer service! We are honored to have you as our customer and enjoy our partnership. It is our priority to ensure that every customer has a robust, sustainable solution for enterprise engagement and operational excellence. We are excited to have you participate in the 2018 Gensuite conference this week and can¿t wait to share our ideas for how we can continue to make Gensuite intuitive and easy to use for first time users.

Beantwortet am 9.5.2018
Jonathan
  • Branche: Erneuerbare Energien & Umwelt
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.5.2019

Regional EHS Manager

Gensuite has given us the ability begin the tranformation process to digital in way that has not over burdened internal resources nor required a lot of consultants to begin deployment.

Vorteile

Super fast deployment that is easily scalable across the organization. Apps are initiative making the transition from paper or static databases quick.

Nachteile

Some of the standard reporting options are limited to a few data points.

Charles
  • Branche: Großhandel
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.3.2018

Easy to navigate, robust data mining, and great value

We are able to combine field observations with data metrics in order to develop and implement more effective compliance programs.

Vorteile

I like the fact that I can start with a base application and have the opportunity to customize when needed.

Nachteile

It would benefit subscribers to have more details upfront concerning the support costs (i.e., how they will be managed, what they are used for, and what happens when their is a surplus at the end of the year, etc.).

Antwort von Benchmark Gensuite

Thank you so much for taking the time to write a positive review, Charles. We are pleased to hear that our product offerings can serve your business compliance and performance needs. We really appreciate you taking the time out to share your experience with us ¿ and we agree, information is power. We will make sure that the service team schedules time on the next call to discuss the business scope and support costs associated for Wakefern¿s business scale.  - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Beantwortet am 9.4.2018
Adrian
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

5
Bewertet am 3.3.2022

Incredibly for accident reporting, investigation and follow up

very goo

Vorteile

easy and comprehensive approach about accident follow up and investigation

Nachteile

difficult for data manage, data minig is not friendly

Matt
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 14.3.2018

Positive experience, the help me process is bit of a struggle.

Vorteile

Inspection Tool, and Training Tracker have been very helpful in regards to tracking training and inspection tool has been key to the recent implementation of our audit process.

Nachteile

It would be nice to be able to generate automatic reports much easier. Also, we do have an issue, the typical response is a help me request that never really ends in a true solution.

Antwort von Benchmark Gensuite

Matt, thank you for taking the time to share your experience online. We are pleased to hear that two of our applications are meeting Reynolds¿ compliance audit requirements. Our goal is to provide best-in-class software and customer service, and to response to your needs and feedback quickly, efficiently and effectively. We will do some research into the HelpMe requests and make sure the appropriate corrective action is taken to address your concerns moving forward. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Beantwortet am 9.4.2018
john
  • Branche: Chemikalien
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 30.1.2017

Decent software, but some modules are not fully developed.

We purchased Gensuite initially for the action tracking module. It works well. Other modules such as MOC were not as well developed and we spent a lot of time finding bugs in the software.
One thing I don't like about the software is that there seems to be too much focus on what I call "eye candy" which does nothing to improve my workflow. Overall, however, the software works for us.

The customer support is very good. We've had a number of customer service people in the past 4 years and they are all very responsive to our needs.

Vorteile

one stop shop and cross-platform access

Nachteile

some of the non-core modules are not fully developed - such as MOC, PHA manager, etc.

Therron
  • Branche: Öl & Energie
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 9.5.2019

Gensuite Platform

Replacement of stand alone systems has been great.

Vorteile

The support team is very helpful and does a great job of responding quickly when assistance is needed. Gensuite replaced several different stand-alone systems we previously used and allows for a one-stop shop where employees can enter or get all of the information they’re after.

Nachteile

For large data sets, the report pulls are very limited in some cases. For example: pulling all observations globally for a monthly period can be time consuming.

Keat
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.3.2019

Client Rating Their Experiences With Gensuite

Loving it ever since I got the chance to use the demo version from May 23, 2016 onwards. Gensuite team has been able to customize and coach new user clearly and diligently without failure.
Even the webinars are highly anticipated and cater to all the time zones.
Coming to technical troubleshooting and customer service, no other EHS software providers come close to Gensuite.
Speed and timing are of the essence which make Gensuite such a reliable and consistent software.
Thank you very very much for making EHS data analytics the way to go forward. Let's see what Gensuite has in store for coming IR 5.0.

Vorteile

It's a user friendly and quick software where waiting time (processing) is negligible.

Nachteile

Basically there is none. The pros outweigh the cons.

Melissa
  • Branche: Telekommunikation
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

3
Bewertet am 3.2.2017

Gensuite - Comcast EHS

I have enjoyed working with the Gensuite team. It has been difficult trying to fit our business needs/use of this tool onto the pre-formatted tool design. Changes at times have been difficult or "impossible" and sometimes take WAY too long to complete. On the flip side, there have been times when we get exactly what we need within days sometimes hours. I appreciate the open and upfront approach you take when developing new ideas and look forward to future improvements. Thank you!

Rhonda
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 31.1.2017

Gensuite usage

I like Gensuite and it's ability to pull trending reports. I personally use the Inspection Tool reports and am able to view at a glance employees who have completed an inspection, where it was completed and if there were any discrepancies. I can also view if the discrepancies were resolved or assigned to someone.

James
  • Branche: Automotive
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 27.2.2017

Gensuite's seamless transition into an existing EH&S program

It's always easier to include software programs in safety programs when they are just being developed. Gensuite is able to accommodate new and existing EH&S programs due to an exception product, superb customer service and using the continual improvement process safety demands. Gensuite is able to strengthen an EH&S program within multiple industries and specializes in moving EH&S programs forward by providing valuable resources and tools necessary in any industry. Gensuites provides a blueprint for success with any EH&S program and provides the technical support needed for integration. Gensuite stands by their product by continual involvement after the sale is made and has provided excellent EH&S knowledge along with valuable EH&S tools.

Vorteile

Continual improvement.
Moving prehistoric programs forward with technological advances.
Transition into an existing EH&S program

Nachteile

Few bugs need to be worked within software

Robert
  • Branche: Versorgungsunternehmen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.5.2019

Aurora Generation LLC Review

Vorteile

Intuitive, powerful, easy to explain and manipulate.

Nachteile

Needed additional engineering for what should of been out of the box, color coding scheme and printing functions.

Andrew
  • Branche: Baumaterial
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 3.2.2017

Gensuite Software Review

Overall, I like the Gensuite software. While, the results are satisfactory, the Training Tracker could be more user friendly. This is where the system needs the most improvement.

Vorteile

functions, reporting capability

Nachteile

Training Tracker, difficult to set up. Difficult to start using and manage.

Phanindra
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Weitere für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.9.2019

EHS Software with Good Functionality for daily Use

Vorteile

I have been using Gensuite for around 7+ years and sharing a couple of USP’s

 New trend is positive
 Always ahead of technology and constantly innovating

For us during Audits, the data retrieval feature with storage and Tableau Analytics is very beneficial since these features helps me in day to day activities as a frontline EHS leader. Also, convenient for our Senior management to use it during the review meetings since this gives us a leverage to show and filter as per our need.

Nachteile

I do not have cons for this software. It is very easy to use.

scott
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 31.1.2017

Gensuite Review

I am familiar with several of the apps in Gensuite, but, as a trainer, Training Tracker is my forte. The app works well for tracking who needs what training, as well as, reporting against what training has taken place. If I were to design it, I would have made different decisions on the look, feel and functionality, but for an "off the shelf" solution, it does pretty good. Gensuite is also willing to work with it's clients in order to customize the experience, if they feel other companies would also be interested in a particular feature. Overall = satisfactory.

Neela
  • Branche: Chemikalien
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 30.1.2017

Solvay review

I have used Gensuite to enter incident reports and enter actions. It is fairly user-friendly but there are a lot of fields that seem unnecessary and cause confusion. I think simplifying the number of fields would help the user experience.

Dan
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 30.1.2017

Great software and support. Gets everything we need done. Site could be more user friendly

Your software has everything needed to track safety in and out of our lab. It is easy to use and the lists created are helpful. Anything we need to be implemented is taken care of quickly. We also don't need to fight the support for any help. The navigation could be a little easier, but once learning how to get to different parts of the software, it is easily done.

James
  • Branche: Luft- & Raumfahrt
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 17.5.2023

Benchmark Gensuite EHS - PCC

Vorteile

The functionality, the ease of use, and the innovation and expansion of the technology. Since 2015 it’s only gotten better and better! From an application standpoint, I really like the Concern Reporting - great for everyday use and engagement. Instant Insights is also great for reporting both up and down

Nachteile

Training Tracker deployment has been a bit more challenging than anticipated.

Sharon
  • Branche: Automotive
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.5.2023

Love Benchmark

Once integrated across the organization, all incidents and corrective actions will be entered into the system. I currently keep all the information on an excel spreadsheet and I have zero visibility into the status of corrective actions.

Vorteile

Action Tracking System – It holds everyone accountable and escalates to ensure everything gets done. The ability to customize the system.Looking forward to purchasing and utilizing other modules.

Nachteile

I would love to see the ability to see Benchmark and TapRoot to talk to each other for Root Cause Analysis or another tool that can help with configuring for root cause analysis.

Brian
  • Branche: Konsumgüter
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
5

4
Bewertet am 17.5.2023

The Mark

User interface is the not easiest but I am a consistent user so it helps. But other designated employees that don't use the software as often are stumbled regularly.

Vorteile

Refrigerant tracking for our stores is made simple.

Nachteile

User interface is a bit lackluster for inconsistent users.

Jennifer
  • Branche: Konsumgüter
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 23.9.2022

Benchmark ESG overall review

HEICO has had a really great experience with the Benchmark Team! I feel like sometimes we have some crazy ideas but we are never told no. Our Benchmark team always tries to meet us in the direction we want to go, they listen to our request, go back to their developer team where they research what we are asking. They remain in constant communication with us to make sure they’re really understanding exactly what we are asking. They take the time to ask additional questions, provide suggestions and even give examples of successes with other projects they think would benefit us. We have had a really positive relationship with the Benchmark team!

Vorteile

At HEICO we use an application called Benchmark Concern Reporting that enables our employees to log concerns from anywhere in the facility. We have set a goal where we really want our employees utilizing our Benchmark Concern Reporting Application more, last fall we worked with the Benchmark ESG team to launch the short form, a simple data collection method for employees that allows them to capture the Who, What, Where, and When of a Concern, and QR code capabilities for easy scanning/logging. Last year at this time we only had 1200 concerns turned in from across our enterprise, this year we are looking at over 2600, the reason that we are able to have that higher increase in usage is because the QR codes really make it easier, that specifically would be able to turn into an encrypted link, so our people on shop floor, that might not have email and they might not have user ID in the Benchmark system are still able to utilize the tool and communicate with us and tell us what are their actual concern right there on the shop floor.

Nachteile

No Negative Comments at this time.

Denise
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 3.2.2017

Powerful, but inflexible

The biggest complaint I hear from NBCU users is that Gensuite does not provide consistent and reliable data or perform as expected.

Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze that data. Having said that, I often hear from users that the software is not very user friendly, and many employees frequently struggle with it. There are many features that you think the application would provide'that are just are not there. My company has spent thousands on custom programming with Gensuite, and then had to spend thousands more to try to get it to perform in a manner that is useable to the field workers. I am speaking specifically of the Mobile products. NBCU has spent over $100,000 so field personnel can conduct inspections while in the field'.so far these products have not worked in a consistent manner. This is frustrating to many workers that after struggling to get the apps to work, now refuse to use the mobile apps at all. Gensuite is a good basic system, but many features that you think the application would provide just are not there.

Many at my company really just want the applications to 'work', they sometimes feel too much time and effort is made on reformatting the pages to make them look pretty, when these users just want consistency and easy functionality. Many of our users are infrequent users of Gensuite, so when you change things for the sake of change it is disconcerting to these users.

Here's what I hear most:

' Metrics run from different reporting areas in Gensuite do not match
' Mobile applications not working together
' Offline not working
' Bar and QR codes do not work
' Why is Gensuite re-formatting pages again?
' Why do we have to 'pay' to get 'basic functionality?'
' Why does it take so long for things to be addressed or fixed?......then to hear Gensuite agrees it is an issue, and often the solution is a proposal or the issue is pushed to the forgotten land of Gensuite roadmap.

Overall we are now unhappy with Gensuite and the reliability of the data, responsiveness to concerns, and functionality. Some of the tools are large and require a fair amount of customization to be useful which can be difficult at times and as a result we will start looking at alternative systems (even though we would prefer not to) if these issues are not rectified quickly.

Antwort von Benchmark Gensuite

Denise, we loved talking with you and your team about new ideas for simplification projects, mobile, and report improvement projects during our in-person visit earlier this month. We are actively working to address the improvement areas discussed regarding reports and are committed to working with you to improve the functionality. We are happy to report that with the latest update to the Gensuite Mobile app, the user issues your team was experiencing are addressed and based on your additional feedback we are looking at further mobile updates to enhance the Inspection Tool workflow. Thanks again for your engagement and partnership, we remain committed to delivering the highest quality solutions to meet your business process needs. - Andy Cox (VP, Customer Services & Development)

Beantwortet am 21.4.2017
Mike
  • Branche: Chemikalien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
2

1
Bewertet am 14.2.2018

Inflexible, expensive, and inconsistent.

It helped us to realize exactly what we wanted in EHS software by noting all the things Gensuite can't do.

Vorteile

If your business is structured exactly like GE, Gensuite will work great for you. It does basic incident reporting well, and does a good job of managing action items.

Nachteile

The internal architecture of the software is inflexible. It will not allow you to make changes to forms. The user interface is ridiculously complex, and cannot be changed. After four years of use, my employees still complain about how difficult it is to enter information. If you want to make any custom changes, be prepared to open your wallet, and even then it still won't do exactly what you want it to. The user experience is so bad that Gensuite has become a joke for employees (when facing a challenging situation they say "it's still easier than Gensuite).

Antwort von Benchmark Gensuite

Mike,

Thank you for taking the time to advise of your experience with Gensuite. It is only through feedback such as yours that we are able to improve upon the service that we provide to our valued partners.

We are disappointed to hear that your user experience with Gensuite hasn't been positive and are committed to working with you and the Hawkins team to ensure that Gensuite is configured in an easy to use way for your users and to support your goals and program objectives.

Our VP of Customer Service and Delivery and I would like to have a call with you at your earliest convenience to discuss your needs and to put together an action plan for next steps. We will reach out to you via email to coordinate and look forward to speaking with you. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Beantwortet am 15.2.2018
Karen
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 30.1.2017

What did we do before Gensuite????

I cannot tell you just how happy I am to have this awesome software. Employee Safety and Health is a crucial department in any company and with this software, you are able to identify injury trends that can assist you in making the right steps to cease or at very least, decrease the possibility of another like injury. It has been amazing to see the progress we have made in just a little over a year now. Before Gensuite, we had no way of determining the areas or issues that were resulting in injuries. And this is just one small aspect of Gensuite. I could go on and on in reference to all of the applications that Gensuite has to offer. So many capabilities. I have found that anything that I am interested in tracking, Gensuite has an application that will do just that. It offers your company organization and accountability. It has made my work life so much more efficient because Gensuite manages my responsibilities. That takes a huge load off of my mind. I am also responsibility for PPE, Permit and Wastewater System Management. All of these responsibilities are also managed through Gensuite. The most time consuming aspect is getting the information into the system. But once you do, you can have peace of mind that all is well. The email generated reminders are so very helpful in assisting you when tasks are due that have been assigned to a specific person; email reminders will generate when closure of a task is due, when documents or reports are do and even notifies the appropriate person(s) when a task is complete and or past due. I'm so excited to be a part of this program and would tell anyone who is looking for a means of managing, not only Employee Safety and Health, but any other area, to look no further, GENSUITE IS WHAT YOU ARE LOOKING FOR!!!

Vorteile

All of its wonderful capabilities and the program is very easy to use.

Nachteile

The only thing that I can think of is the capability of making more of the data changes within the system that are job or area specific to your company.

James
  • Branche: Umweltdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 5.5.2020

Enviropacific's journey to digitisation with Gensuite

Our organisation was looking to initiate the transition of our system from the paper based collection of data to a digital solution. We came across Gensuite and knew at once it was the best fit for our business. The simple user interface coupled with a powerful back end means that our users get a system that is easy to use and the business gets a system that provides meaningful data analysis to help improve performance.
From initial scoping through to implementation planning and ongoing support has been great, local support backed by global resources means we deal with a small team that understands our business who are supported by a global network of technical specialists able to resolve any issue.

Vorteile

The modular nature of the platform means the solution can be tailored to suit the business’ needs and this can be expanded over time. It also provides a cost effective step into the digital system space without investing in elements that the business is not yet ready for.
The simple user interface, the dedicated App and the ability to configure the platform have provided us with an easy transition to the platform.

Nachteile

The initial configuration can be overwhelming as the back end of some modules have such an immense capability, whilst this is not inherently a bad thing, it can be daunting at first and can create a need for further development work once the organisations understanding of the application catches up with the capabilities of the platform.

Grant
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
3

3
Bewertet am 3.2.2017

Gensuite the good stuff and the bad

I find that genesuite as a system has a lot to offer our business and can be used to record a valuable data. I find that using gensuite on a day to day business can be very time consuming and consist of a lot of admin to get the data that you require. Gensuite would benefit from being simplified to make the user experience easier .

Vorteile

I like the vast array of features and functions that gensuite provides as a system.

Nachteile

The amount of admin required to run simple reports, I often find that tasks that should take a minute or so to do ens up taking a lot longer, I also feel that some of the forms are very long winded and could be stripped down to capture the essential information.

Antwort von Benchmark Gensuite

Grant, we appreciate you sharing your candid feedback and providing suggestions for improvement. In a recent subscriber-wide user survey we received similar feedback and have structured our 2017 product roadmap plan to include updates for easier reporting, quicker access to full data sets, and simplifying application interfaces. We greatly appreciate the insight you provided on the Inspection Tool and have recently released a series of updates for our subscribers that your comments. We remain committed to working with the Amazon Corp EHS leadership team to further enhance the Inspection Tool for business-specific process needs as well, such as GIS map integration. Since we haven't had any luck connecting with you via phone, please let us know at your earliest convenience when you would be free for a quick call where we can showcase the updates to Inspection Tool and get your feedback. Thanks and we look forward to speaking with you. - Jon Hibbard & The Gensuite Team

Beantwortet am 21.4.2017
Jose
  • Branche: Design
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.12.2022

Optimo

Muy buena funcionalidad grandes presaciones y seguridad wn gestión de datos

Vorteile

Su gestión de problemas es funcional optima y con gran seguridad

Nachteile

Quizas sus planes son algo caros pero cumple su función

Jane
  • Branche: Konsumgüter
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.4.2019

Gensuite use 'outside of their comfort zone'

My organization's use of Gensuite created new challenges for Gensuite; Wakefern is a grocery Co-op with multiple Members and information from one group isn't to be shared with the others; various toll gates had to be created to protect the integrity of Members' information and still allow Wakefern access.

I'd like to note that my scoring for Features and functionality was not at the highest but doesn't reflect Gensuite itself. It's based on my division's use of Gensuite which isn't solely Compliance, Safety or Environmental driven. We developed our own use if I&M different than most of your users.

Support has been great - always available and accommodating.

Vorteile

I like the software as it can be applied to multiple tasks and across various user groups. All the information an organization needs is available on one platform.

Nachteile

Most enhancements come at an additional cost for programming; these enhancements add value to Gensuite as a whole and once the enhancements are made, that creates more opportunities for Gensuite to branch out. With that said, I would suggest a rebate to the organization that funded the programming.

Laur
  • Branche: Medienproduktion
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
2

2
Bewertet am 4.2.2017

Frustrated

At this time I am very frustrated with the product and system. Previously, I had a better experience, but currently I have no trust in the data accuracy and quality. We designed a fix to ensure the data matches, but it does not, yet we are still being charged. There is no communication or feeling of urgency or follow-up. I have given data to senior management that I now know is flawed and affects my credibility. I get constant complaints from my staff and am considering exploring other options - even though I really don't want to, as I am a longtime, loyal Gensuite customer.

Vorteile

Customization options

Nachteile

Doesn't work, no accuracy/trust in data, we have to beta test and find flaws

Antwort von Benchmark Gensuite

Laura, as I shared with you during our call earlier this month, we truly regret the issues you have been experiencing with your business KPI report and our inadequate follow-up. We are committed to delivering on time, high quality, and customer-centric support, we take your feedback very seriously and we are working hard to resolve these issues to the highest level of your satisfaction.

Based on the feedback provided, we have already implemented a number of resolutions to-date and have also updated the assigned service support team. I look forward to our follow-up call tomorrow where we can take you through the resolutions and propose some additional ideas for your consideration and comment.

- Natasha Porter (EVP & Customer Development Officer) & The Gensuite Team

Beantwortet am 27.2.2017
Dan
  • Branche: Großhandel
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.5.2019

User-friendly tool that puts an enormous amount of data at your fingertips

This software has been a great asset to our organization. We are finding more uses for it every day. Gensuite support teams have been very responsive and I look forward to continue working with them.

Vorteile

We started using this software solely for EHS purposes, but the more we use it and the more people we expose to it, the more uses we find for it. It allows you to centralize your organization's data in one place and run comprehensive reports on this data. Great solution for companies looking to move away from paper checklists/records/logs. The charts, graphs, and other data visualization options allow our users to easily digest large amounts of data - helping them to make better-informed decisions.

Nachteile

Every now and then there are bugs within the system that cause short term issues for our users. These are rare occurrences, and always get fixed, but they do create headaches at the time of the issue. With that said, the other 99% of the time the system works as intended with no problems.

Igor
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 15.3.2018

Complete solution for EHS management and in continuous improvement

Vorteile

The tools work integrated making the data have sense in different perspectives of the process. Outstanding customer support and bug fixes, the "Help Me" feature provide an excellent and fast communication channel with the technical and administrative teams. System performance, availability and reliability are very positive points.

Nachteile

I have been using Gensuite since 2001 and the main "pain" for me and my partners is the interface not standardized/friendly between the tools, the "Recharge" initiative started last year was very important to improve the user experience and there is still a lot of opportunities in this area. Also about the UX, the mobile app is not very easy for some features and the usability could be more intuitive. Gensuite manages a high volume of data, however the reports available are not always easy to find/generate, beside that, these reports could be more customizable to deliver the insights directly in the tool avoiding the use of external tools - a BI initiative more robust will help.

Brian
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.5.2021

Paper based to digital process improvement for Injury and Incident/Event Management

The customer service is outstanding and they will not leave you out in the cold. Brief monthly follow up meetings after implantation are very valuable. This is my second experience launching Gensuite, now with a second employer. This experience was just as pleasant as the first. Looking forward to what the future will bring.

Vorteile

Implementation of various Gensuite Benchmark Digital modules has allowed the city to move from a paper based operation to digital process delivery. It has also allowed the organization to track its risk metrics in a very effective and efficient manner, as it has not had the ability to do this prior to this system launch.

Nachteile

The system can be customized, but comes with a price. We subscribed to the ready launch instance, and it works well for our needs. It would be nice to be able to 'customize' drop down fields to populate detail specific to our business operations.

Jason
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 9.11.2017

Gensuite electronic management system software

Gensuite is not the least expensive option for management system software. They do support the product and have a mind-set for continual improvement. Many different applications available make it likely there is something that will fit your needs.

Vorteile

Multiple applications available for use with similar design and features for uniformity. Ability to integrate multiple sites and locations. Cloud-based access to information and applications.

Nachteile

Product support has been lagging at times when there is a problem. Some applications do not have an easy way to find the path to what your are trying to do and can lead to extra time or steps being taken. This is especially true for situations where you may not need to perform the task routinely. Generally there is a lack of ability to customize for unique user preferences in an application.

Maria
  • Branche: Erneuerbare Energien & Umwelt
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 7.11.2019

Restructure & Support

Vorteile

Our 2019 restructures have been the smoothest we've seen this year. There is a significant increase in the level of service pre and post reorg & execution. The communications are clear and consistent and the team extremely responsive to our needs. I've been part of the BA team for 4 years, it's great to see these types of results! Great job everyone! What a wonderful improvement - thank you for all you do!

Nachteile

I'd like to see more granular permission levels as we're project specific. I'd like to have more options within the permissions to 'multi site selection' I'd also like to be able to streamline archive of departments and make that functionality easier for all.

John
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 5.8.2021

Customizable Control

Overall Gensuite offers a custom experience that is very useful. Starting off takes time and can be cumbersome, along with the interface- but once you get over that, it is manageable.

Vorteile

You can write, customize, and deploy easily, many different types of surveys, quality control quizzes, questionnaires and the like for your business. Easily monitor if benchmarks are being met by assigning tasks to individuals or a team.

Nachteile

Although you can customize, there is a feeling of clutter on the landing page where you start. It is overwhelming to an individual and many times you can get lost in the software because it isn’t intuitive. Updates have helped, but it could be improved for efficiency and user experience.

Rob
  • Branche: Öl & Energie
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 11.4.2018

Overall, Gensuite has proven to be a valuable tool for our company and we utilize it more...

The comprehensive documenting of fleet data such as Events and Injuries allowing our company to leverage our assets for the benefit of our clients, thereby, maximizing our earnings while minimizing expenditures for the short, mid, and long term.

Vorteile

I value the ease of use as we have over two hundred (200) users/contacts in our organization utilizing Gensuite on a daily basis. The hierarchy of the software is logical and that allows for users to rapidly improve their knowledge of the system. If you possess even moderate computer skills you can easily utilize the Gensuite software.

Nachteile

We rolled out Gensuite to our fleet over a year ago and the screens we utilized are being replaced with new "Beta" screens. Would have preferred a better rollout of these new screens.

Antwort von Benchmark Gensuite

Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are proud to offer a broad array of solutions across diverse operating profiles that allow us to serve our subscribers compliance and performance excellence needs!

Beantwortet am 2.5.2018
Bart
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 12.12.2017

Gensuite is dependable & intuitive. The system is up 99.9% of the time and does what it needs...

Vorteile

For us being a global company, Gensuite allows us to record our data in Dutch, Chinese, English, etc.which is very helpful. Everything you need for a global company is contained all on one platform. Whether an incident happened across the street, or an incident happened across the world in China, I have all the data all at my fingertips. For features and functionality, Gensuite has everything we need, and we can be a pretty demanding group. Displaying 15 different customized metric reports to a big, diverse group is critical. Gensuite is also relatively inexpensive compared to other systems.

Nachteile

Customer support can't come fast enough. We want help right away and sometimes it takes a week. Although, the fix always happens right away.

Rob
  • Branche: Automotive
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.5.2020

Amazing product and team

The overall experience with Gensuite has been awesome! This teams works tirelessly to provide what I, as a customer, needs. They walk through every step with me in detail, ensuring that they are meeting all my needs and desires. If they, at first, can not provide whats needed, they do not give up. The pool resources and find a way. They always meet deadlines early and with little to no rework.

Vorteile

This team has been amazing in processing requests and providing guidance when a new feature is needed or a current feature needs to be altered.

Nachteile

I do not have any cons at this time for this team.

Verifizierter Rezensent
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 3.4.2018

Excellent customer service, valuable application.

Peace of mind. Knowing all incidents are being recorded up to OSHA compliance standards is crucial to our operations' success.

Vorteile

Robust framework allows for excellent incident tracking. Compliance calendar is also very helpful, as is the inspection tool.

Nachteile

Can be difficult to use. However, the customer service is so good, that they set us straight by showing how certain tasks are performed.

Antwort von Benchmark Gensuite

Thanks for your feedback and I'm excited to hear that our solutions enable your company to achieve compliance and manage your risks through our integrated system. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Beantwortet am 2.5.2018
Harold
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 12.3.2018

This EHS Management Software provides a one-stop shop for all our EHS needs.

Vorteile

Gensuite is a one-stop shop for all our EHS needs. This enables our company to simplify our audits, which solidifies management and employee support. As a business administrator for my company, I can easily view what's happening at each of our plant's from our corporate headquarters. The applications we utilize are very user friendly. Lastly, we really like how most of the applications are integrated with others, for example; when you conduct an audit, you simply export those items to the action tracking app for tracking purposes.

Nachteile

For those in my organization, the applications take some time to get used to. Once this hurdle is overcome, applications work with ease.

Antwort von Benchmark Gensuite

Harold, thank you for the great review! We¿re so happy that Gensuite is able to meet your specific EHS needs. You can always count on our dedicated team to have extensive support experience and a commitment to produce and service excellence. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Beantwortet am 9.4.2018
Nikhil
Nikhil
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 14.2.2018

Diana
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 17.3.2018

Strong customer support team. Modules well designed for EHS management processes.

Vorteile

The modules we are using are designed with a similar work flows. Email alerts provide current status and reminder of actions. Mobil interface allows users same access when they are remote.

Nachteile

Costs to add additional modules and cost sharing programs when process improvements are designed and implemented.

Antwort von Benchmark Gensuite

Diana, Thank you for the excellent review and complimenting the Gensuite Service Delivery team on our commitment to customer service. I am happy to see that our comprehensive program and product offerings service your EHS needs! Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Beantwortet am 2.5.2018
83 Bewertungen

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