Flipdish
Über Flipdish
Flipdish Preis
Flipdish bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Flipdish ist ab 99,00 $/Monat verfügbar.
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- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Second to none customer experience. Amazing app functionality and fantastic user dashboard for...
There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals.
This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post.
The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out.
Vorteile
What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly.
The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.
Nachteile
Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".
Antwort von Flipdish
Hi Luca, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I find Flipdish to be a great company with excellent customer service
Vorteile
The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.
Nachteile
I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.
Antwort von Flipdish
Hi Ruth,
Thank you for taking the time to leave such a positive review of Flipdish. It's terrific to read how powerful you find the reporting functionality to be for Bombay Pantry, allowing you to view sales by stores and key trends in order history. Thanks for sharing your feedback, it is constructive feedback like this which helps us to continue to improve for our customers. We are planning many updates to our reporting this year which we think will continue to add value for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Best wishes,
Heather
Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Flipdish's handle customer disputes
I used Flipdish for more than 1 year for my ghost kitchen location. It has been great until there is a dispute with one of the customers. This customer filed a dispute for online purchases between March 2022 to May 2022, a total of more than $900. Flipdish did not contact our company about this dispute and immediately refunded $967.48 to the customer.
Vorteile
Inexpensive and easy to use. Provide complete solutions to new business.
Nachteile
The least I like about this company (not software) is the way they handle credit card disputes.
In Betracht gezogene Alternativen
Square Point of SaleGründe für den Wechsel zu Flipdish
Less expensive, provide turn-key service for mew business.- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great Product to ween away from Third Party Services
Vorteile
What I love about this product is its user friendly portal and customer insights.
The tools Flipdish offers allows companies to understand customers analytics.
Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer.
The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services.
And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data
Yes - you read that part correctly. You have access to your customer data for your own marketing
No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.
Nachteile
There is nothing I can say that is negative about this company, nor its services
Antwort von Flipdish
Hi Mark, thank you for your 5 star review! It's awesome to hear you're finding Flipdish a great product to ween away from third party services - we've helped so many of our customers all over the world do this. Our knowledgeable staff are certainly a key part to helping you realise that goal. We look forward to continued success together. Regards, James, Co-Founder @ Flipdish
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
APP online ordering
Professional.
Would like more feedback on the current negotiations of fees and charges.
Tablet version of the terminal would be more ideal!
Vorteile
Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly.
Once its plugged in and broadband working it runs smoothly.
Allowed make changes by emailing or calling customer care.
Up to date technology for customer and user satisfaction.
Nachteile
Unable to make changes through portal access.
Unable to upload images from back office.
Integration is all at a cost.
Commission rates should be more competitive.
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great software and great company to work with!
Vorteile
Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.
Nachteile
Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help.
Antwort von Flipdish
Thank you for your feedback Jade we are happy to support your business and we truly value our partnership. Luis Martinez
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very good from start to finish.All people within the company are very customer focussed
Vorteile
With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company
Nachteile
To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface
Antwort von Flipdish
Hi,
Thank you for taking the time to leave such a positive review. I am pleased to hear such encouraging comments about the software and customer service and Flipdish in general. We do try hard and it's always nice when customers notice our efforts. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Best wishes,
Heather
Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very end user friendly, professional service, great product.
Push notifications direct to our customers, measurable loyalty program,
Happier customers with easy to use - two touch ordering.
Vorteile
Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers.
Nachteile
More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report.
Antwort von Flipdish
Hello,
Thank you for your wonderful review! I'm delighted to read that both you and your end customers find the Flipdish online ordering platform so simple and easy to use. And we love that Flipdish has meant happier customers!
I completely understand why you'd want more reporting functionality, and I have passed on your suggestions to our product team.
Feel free to reach out to me directly if you ever have any additional comments on [email protected]
Thanks again for your feedback
Best,
Heather
Customer Success @ Flipdish
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Super quick and very easy to use
Vorteile
Very easy to use and get used to. The software is also very responsive and all our staff members are happy.
Nachteile
We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .
Antwort von Flipdish
Hi,
Thank you for your wonderful feedback on Flipdish. We are delighted to hear you find the software to be very easy to use, and that is making your staff members very happy! That should not happen that the machine would sometimes loose the signal, please do get in touch with our customer support team on [email protected] who can help troubleshoot this for you. We look forward to hearing from you.
Best,
Heather
Customer Success @ Flipdish
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great service and always about continuous improvement
Brilliant, very cooperative, full of continuous improvement projects and excellent customer care
Vorteile
Ease of use and customization, always improving and adjusting to customer needs, very user friendly
Nachteile
Only few unexpected crashes historically but resolved quickly and not ongoing
Antwort von Flipdish
Thank you for your kind review Paul!
We are delighted to help you and your team and are so glad that you find our software user-friendly!
Thank you, Flipdish Customer Success Team.
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great staff support, and very efficient
Vorteile
The the online order menu is very friendly and easy to use, staff support team are also very sufficient, and friendly
Nachteile
the only thing is the print out from the machine is a bit hard to read in the kitchen, i guess its not really software's fault
Antwort von Flipdish
Hello Faye,
Thank you for your great review of Flipdish! It was terrific to hear how Flipdish makes online ordering so easy, and that your experience with our customer support team has been so positive.
We are always trying to improve, so please share your ideas on how we can make the print out better? Please email your suggestions to me directly at [email protected]
If I can help with anything else, just let me know.
Thanks,
Heather
Customer Success @ Flipdish
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Reliable service, professional and prompt troubleshooting.
Vorteile
Not much attention needed, Flipdish look after it all. Tailored to suit us and includes loyalty option.
Nachteile
No major issues. One issue is that with phone app, loyalty points cannot be transferred if customer gets new phone number.
Antwort von Flipdish
Hi Hazel,
Thanks for leaving a review - we really appreciate it. It's great to hear you say such great things about the team and software, I will be sure to let them know! If I can ever help, just let me know.
James,
Co-Founder @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very handy to use and excellent customer service.
Vorteile
Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.
Nachteile
Nothing really. Everything i want is there. Never had any major issues.
Antwort von Flipdish
Hi Harpreet,
Thanks for leaving us such a wonderful review! We always love helping you and the team at Bombay Pantry, it's our pleasure
Best,
Heather
Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fantastic application for business
Vorteile
Very easy to use . Any time we can change the menu, Opening time etc etc our self . Don’t need to call customer services , weekly basis we receive all the information about business with Flipdish like total sales, to all number of orders , total revenue, accepted orders , rejected orders etc etc etc they summarised every thing which information you need they send in one e Mail
Nachteile
There is nothing least for my opinion . Just need to advertise every where
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Flipdish has exceeded my expectations
It is not just the software that makes this company. The people and the support team have been amazing. So friendly, engaging and quick to respond. It makes the process painless. The software looks professional and I have had customers say how easy it is to use. The software gives an online customer option that people are looking for these days. I am very happy with flipdish.
Vorteile
Ease of use, optics, looks really professional. Ability to offer online loyalty program without the hassle. Dealing with the people who work there that try to make my experience positive.
Nachteile
Honestly, there is nothing I have found that I don't like. Perhaps paying credit card companies 2.5 percent :-), but I really think the software has been layed out lovely. Also, the staff try to do what they can to customize if it is possible.
Antwort von Flipdish
Hi Theresa! We're glad you (and your customers) are enjoying using Flipdish! We appreciate your kind words. And I know we've lots of exciting plans ahead - we're excited to work with you on these. Ever forward! Many thanks, Heather Customer Success Lead @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent
Vorteile
admin panel and control over customers and sales
Nachteile
There is nothing the I can thinks about
Antwort von Flipdish
Hi Ali,
We are so happy to see this review and we are delighted that we can help you gain control of your own customers and sales! Wish you continued success! Thank you.
Flipdish Customer Success
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Flipdish_Review
I’ve been with Flipdish almost a year now and everything has been great .. menu and price changes are just an email away the team at Flipdish are great to deal with and positive feedback from customers using the app.
Vorteile
Software to someone like me who is not an expert is very easy to use
Nachteile
No cons whatsoever I’ve used different software in the past and this by far is the easiest to use
Antwort von Flipdish
Hi Mauro, Thank you for your 5 star review. Great to hear that our software is so easy to use, and you've been getting such positive feedback from your customers. We look forward to continuing to work together. Best, James, Founder @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Outstanding
Exceptional customer support and super efficient support team!
Vorteile
The customer support is second to none. The team are so friendly and efficient.
Nachteile
There is no weak link in the flipdish team
Antwort von Flipdish
Hi Hugh,
Thanks for the 5 star review and the kind words - it means a lot! And yes, our customer support team are the best!
Yours,
Heather
Customer Success @ Flipdish
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Irish Company
Vorteile
Easy to use and navigate.
Easily updated
Nachteile
Needs a simplified weekly Sales reports
Antwort von Flipdish
Hi Patjoe, Thank you for the 5 star review, we appreciate your business, and love having you as part of the Flipdish family. I would love to learn more about you think we can simply the weekly sales report - I will be in touch. Best, Heather, Head of Customer Success @ Flipdish
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent app
Very satisfied
Vorteile
Very easy to use and customer service is amazing
Nachteile
There is nothing which I don’t like . Very happy with Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Review
Vorteile
Easy to use adaptable
Customer friendly
Nachteile
The printer alarm Noise
Little one dimensional
Antwort von Flipdish
Hi Tom, thank you for the 5 star review. Delighted to hear you find the system easy to use - that's what we strive for. If we can help further, please let us know. Best, Heather, Global Head of Customer Success @ Flipdish
- Branche: Lebensmittelproduktion
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good service
More customers and facilities on ordering!
Vorteile
Easy to use, customers liked it
Nachteile
I am not able to change the opening and closing time by myself
Antwort von Flipdish
Hi Rafael, great to hear that Flipdish has meant more customers for you. You are now able to change the opening and closing times by yourself in our new online portal - Chelsea from our customer success team will be in touch to show you how. Look forward to continuing to work together. Best, Heather, Head of Customer Success @ Flipdish
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Quick responding, friendly staff
Easy to use, easy to update and edit, responsive team.
Vorteile
Allows my customers to go from address to order completion in a very few amount of clicks. Easy to edit and update menu items.
Nachteile
We have not experienced any major issues with this software.
Antwort von Flipdish
Hi Shane,
Thank you for taking the time to share your positive experience with the Flipdish online ordering system. We are delighted to hear that your Base WFP customers can place orders easily and quickly with a very few amount of clicks! And of course that our team are friendly and responsive to any questions you may have! If there's anything I can do to make your experience even better, please do not hesitate to get in touch
Best wishes,
Heather
Customer Success @ Flipdish
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Brezzis woodfired pizza
I think Flipdish is very professional and respond very quickly to any queries
This is the key to success and if they continue in this mode
It will be very successful
Vorteile
Very easy to use
It’s clear and concise
Nachteile
Customers have a few issues with ordering on line
- can’t pay on line
- can’t put name on order
Antwort von Flipdish
Hi Derek, thank you for the 5 star review from Brezzis! We agree that Flipdish is going to help you be very successful. Thanks for leaving constructive feedback also - Andrew, your customer success manager will be in touch about this, as what you mention is completely solvable. Delighted to help you on the road to success. Many thanks, Heather, Head of Customer Success @ Flipdish
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Excellent customer service
Have had no major issues with flipdish at all. Nothing that we don't like. We are very happy. Thank you.
Vorteile
Everything is done so the customer has an effortless and simple experience. Requires less clicks from order to completion. Excellent back of house to look up customer orders etc.
Antwort von Flipdish
Hi Clare,
Thank you for sharing your experience with Flipdish. Our online ordering system is designed to be the most user friendly on the market, so it's wonderful we hear that your customers find ordering an effortless and simple experience. And we are always happy to look after the Base WFP team with excellent customer service. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
Best,
Heather
Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent support and customer service
Our website and online ordering is powered by Flipdish
Vorteile
Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.
Nachteile
There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.
Antwort von Flipdish
Hi Jade, thank you for your 5 star review, and kind words. It genuinely delights be to hear you say that we have excellent support and customer service, as this is something we are very passionate about at Flipdish. It's also great to read that our new Terminal has solved many issues for you - that is exactly what good technology should do. As you say, we will continue to listen to and act on our customers' feedback, so thank you for taking the time to give it. Best wishes, Heather, Global Head of Customer Success @ Flipdish
- Branche: Großhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Chipmongers App on Flipdish
We have an excellent performing consumer App thanks to Flipdish bringing in sales for our customers daily and weekly.
Vorteile
Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.
Nachteile
Nothing we have found not to like in this software in 4 years of using the App.
Antwort von Flipdish
Hi Michael, it is great to hear that Musgrave (Chipmongers) find the Flipdish App the best on the market, with great support and business understanding from the team in Flipdish. That is fantastic feedback to hear, thank you. Best, James, Co-Founder @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Perfect takeaway app
Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.
Vorteile
The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.
Nachteile
A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.
Antwort von Flipdish
Hi Neil, wow, thank you for calling us the "perfect takeaway app"! What a glowing recommendation. If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very good, great staff, easy to manage, lower percentage rates and essentially a white label.
ease of use, cheaper rates, our own app without the hassle.
Vorteile
Customer Service is top.
Nice and easy App for customers.
Obviously lower percentage taken.
Great companion website.
Speed of corrections and change to menus.
Nachteile
Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.
Antwort von Flipdish
Hi Michael, thanks so much for your great review! It's terrific to hear that you have found our customer service to be top class and the app & websites to be very user friendly for both your Remos Pizza and Brooklyn Burger customers. We're considering lots of different options for device upgrades in future; we will be sure to keep you updated! Thank you again for taking the time to share your feedback, we really appreciate it. If we can help at all, just let us know. Best, Heather Customer Success @ Flipdish
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Have had this for a year now, could not fault it in anyway, has driven my business by about...
Vorteile
I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.
Nachteile
As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner
Antwort von Flipdish
Hi Stephen,
Thank you for your amazing review. Wow, we're so happy to read how much Flipdish has helped grow your business and drive up sales by 20%. That is fantastic and what we want to achieve and more for every customer! If there's anything I can do to make your experience even better, please do not hesitate to get in touch!
Best wishes,
Heather
Customer Success @ Flipdish
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Stay well clear of these scoundrels!
Nachteile
My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up. No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.
- Branche: Restaurants
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very easy to deal with
Customer increase
Vorteile
If there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated
Great customer support/service.
Nachteile
We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .
Antwort von Flipdish
Hi Sabina,
I can't thank you enough for your kind review of Flipdish. I'm delighted to hear of the great customer support you've received, and how Flipdish has increased your customer business.
I'm sorry to hear that the printer sometimes lost signal - I was going to say to let us know on [email protected] in future so we can investigate, however with your new POS integration, that's no longer relevant for you!
Let me know if there's anything else I can help you with.
Thanks,
Heather
Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Online excellence
Flipdish is a company that’s not been appropriated enough
1 very friendly staff always ready to help
2 rates are very good and don’t effect my margins much
3 the platform is just as good if not better than other market leaders
4 their constantly updating and upgrading
Vorteile
I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system
Nachteile
I’ve no issues with Flipdish or the service that they provide
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Would highly recommend this
I tried tens of options and the consumer experience of Flipdish is unmatched. Setup was fast. The automated loyalty and retention systems very useful as they take care of themselves and don't need me to do any extra work.
Our collection business is doing really well with the app - really helps manage the lunch time rush.
Vorteile
Quick setup
Good features for loyalty and retention campaigns
Full access to customer data
Discount vouchers are useful
Nachteile
We email in menu changes. Would be nice to be able to make these ourselves but so far all changes have been made in under a day.
Antwort von Flipdish
Hello Tom,
Thanks so much for your review. We're delighted to hear you would highly recommend Flipdish and are loving the marketing features and how it helps you manage the lunchtime rush. Yes we agree it would be really convenient for you to make menu edits, so you'll be very excited to hear that we have a new look menu editor coming very soon! I will keep you updated! If there's anything I can do make your experience even better, please email us at [email protected] and we'd be happy to help!
Best,
Heather
Customer Success @ Flipdish
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Super quick and very easy to use
Vorteile
We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team!
Nachteile
As any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better.
Antwort von Flipdish
Hello Daniele,
Thanks so much for your review. We are very happy to hear you're finding Flipdish to be a great online ordering system for your restaurant customers, with good reporting and spot on customer service. We are very keen to keep improving our software and I know you will be just as excited as us with some of the new features we have coming this year! If there's ever anything I can do to make your experience even better, please do not hesitate to get in touch.
Best wishes,
Heather
Customer Success @ Flipdish
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Efficient and effectively supportive
It’s a working relationship together but thrives through time once worked from both sides. Tech support are very helpful once communicated to
Vorteile
Support is on hand whenever needed. It is speedy service for business. It has many positives to business and marketing.
Nachteile
Teething issues at start but the do get resolved once highlighted quickly
Antwort von Flipdish
Hi Cody,
Thank you for your 5 star review. I'm delighted to hear that you find the support, when needed, very efficient and effective. This is what we aim for, so it's nice to hear that we are succeeding in that. We look forward to continuing our successful working relationship together. Best wishes, Heather, Head of Customer Success
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy to switch over from other online web ordering service. Excellent communication
Online food Ordering App for your takeaway and delivery business.
Free Push Notifications to all of your users
Vorteile
Easy to use,
Website Backend to app shows all relevant information.
Great communication.
Very Easy for the customer to order food.
Backend staff gets changes to menu done in a jiffy.
Nachteile
35c online ordering fee charged to the customer on both cash and prepaid orders and also small % fee for the restaurant
No easy method to switch off certain food items if out of stock for the day.
Antwort von Flipdish
Hey, Stefano! Thanks so much for your review. Very happy to hear that your customers are finding it so easy to order, and that you had such a great experience switching over from another online ordering provider. We agree, it would be great for you to switch off certain food items if out of stock for the day. So you will be delighted to hear that we are working on introducing this functionality in our new look portal! Thanks again for sharing your feedback. Speak soon,¿ Heather, Customer Success @ Flipdish
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Helped us grow not only our online sales, but also our overall sales. Highly recommend
It helped us grow our business! Sales shot up, and our online orders are now very important for us.
Vorteile
Flipdish fitted our needs perfectly. Thank you for making it painless, pleasant and most of all hassle free! Really good.
Nachteile
I would like to make some changes to the print out to make it easier to read for my staff. But overall there is not any issues with the software.
Antwort von Flipdish
Hello Heather!
Good name! We're delighted to hear that Flipdish has made such a difference to your restaurant, growing your overall sales and that you find the system to be so hassle free.
We are always working on ways to be more amazing, so I'd be happy to hear your thoughts on how we can make the print out better? Please email your suggestions to us at [email protected]
Here's to your online ordering success!
Best,
Heather
Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
User of Flipdish
Great team and always someone to answer the phone when needed......will ring regularly to see how the can promote Buisness for you
Vorteile
Easy for both customers and staff to use and download......the also use google apps for location etc
Nachteile
Trying to get customers to move to the app and download it onto there devices ......also the rig tone on there device can get annoying when your busy
Antwort von Flipdish
Hi Ivan, thanks for the 5 star review. I'm delighted to hear that Luke and the team call regularly to help you promote your business - that is exactly what we are here to help you with! Best, Heather, Global Head of Customer Success @ Flipdish
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use and a lot cheaper than other companies
Vorteile
Apart from easy to use staff extremely helpful. Can log in myself to view my own stats and weekly report so clear and helpful.
Nachteile
Commission but still cheaper than others. When ringing support line intro message a bit too long. Preorder should be mention in a few different places not just on initial line most of the time we don't look there. Maybe mention after order total.
Antwort von Flipdish
Hi Amanda, thanks so much for taking the time to leave us such a great review! I agree, its fantastic to be able to login and view your own stats and weekly reports whenever you want. Thank you for your feedback suggestions - honestly it's feedback like this that helps us to continue to improve our software and service. If I can help with anything, just let me know. Thanks! Heather, Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Words can not describe how good this company is
New Business .
Vorteile
User Friendly , Detailed, but most of all i have control on how i want to distribute vouchers to my customers . The refund option is also a plus.
Nachteile
The system not permitting me to do partial refunds is a bit of problem. And not being able to sanction all promotions had proven to be different
Antwort von Flipdish
Hello Maria,
Thank for your great review. We love working with you too
I'm delighted to read that you make great use of our in built marketing (vouchers), it's definitely a fantastic feature.
I am sorry you weren't able to do a partial refund - we have sent a follow up email with detailed instructions on how to do this. I hope this will help for next time,
Let me know if there's anything else I can help you with!
Thanks,
Heather
Customer Success @ Flipdish
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A must for anyone serious about their business
From day one Flipdish have been proactive in helping me grow my online sales, any menu changes etc are dealt with in a very timely matter whether it is in or outside of business hours. Could not recommend them highly enough
Vorteile
Ease of use and the ability it gives me to reward customer loyalty without adding to my workload
Nachteile
Up until the recent update it was a bit time consuming to look back on live orders, now it is very simple as straight forward
Antwort von Flipdish
Hi Stephen, thanks for your 5 star reviews. Love that you are rewarding your customers for their loyalty, with our automated customer loyalty program. As you said, it benefits your customers, but doesn't add to your workload - the dream! If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Value for money
It’s the best platform to sell your products online and reaching your customers with much more information about your restaurant.
It provides the best rates in the market as compared to other companies.
Vorteile
It’s the perfect platform for the small businesses and would encourage others to join it as well.
Nachteile
It’s need to be integrated to the pos system.
Antwort von Flipdish
Hi Sandy, Thank you for your 5 star review. It's great to hear that you see Flipdish as the best platform to sell your products online. We look forward to continuing to work and grow together. Regards, Conor, CEO @ Flipdish
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
My Experience with Flipdish has been excellent,
Vorteile
What I like most is that it is easy and quick to use and that its your own brand you are advertising and not a 3rd party and also find it cost effective
Nachteile
There are no cons, I found flip dish great and really good for my online business, Team is great to work with, I have found them very helpful.
Antwort von Flipdish
Hi Vincenzo, thanks for leaving a review. Great to hear your experience with Flipdish has been excellent, and agree with how important it is to promote your own brand, and not a 3rd party. Thanks, James, Co-Founder @ Flipdish
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Flipdish
I have a greater number of prospective customers who use the Flipdish app and our integration is working well at the moment.
Vorteile
The app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps.
Nachteile
Not much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner.
Antwort von Flipdish
Hi David, thanks for the 10/10 score. We appreciate your feedback. Regards, Conor, CEO @ Flipdish
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Brilliant from start to present, whole team are great
Extra orders and deliverys increased. Also brilliant for marketing
Vorteile
Ease of use! Does exactly what the big companies promise at a fraction of the price and back office is simple to use and efficient
Nachteile
Can't send full push notifications to users for them to read, e.g. if it was a special offer. There is a facility but it's not great.
Antwort von Flipdish
Hello Conor,
Wow! I¿m so blown away by your review. It made our day here at Flipdish! I'm delighted to hear you've got extra orders and deliveries have increased since you started using our Flipdish online ordering system.
Thanks for sharing your feedback on the push notifications feature as I know this is something our product team are actively reviewing. I've also sent you an email with some tips on how to get the most out of our existing push notes.
If I can help with anything else, just let me know!
Best,
Heather
Customer Success @ Flipdish
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent
It has brought me more buisness and a new customer basis
Vorteile
Its very easy to use and anybody can work with it, its not expensive for what your getting in value and im really happy with it
Nachteile
Their is absolutely nothing not to like about this software its so good and eady to use its great value for money
Antwort von Flipdish
Hi Jim, thanks a million for your fantastic review. I'm thrilled to hear how happy you are with Flipdish's online ordering for your takeaways, and how it has brought you more business and new customers! We're delighted to be helping you grow your business. Let me know if there's anything else I can help you with! Thanks, Heather Customer Success @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ginos diner
Never had a problem that they didn't fix or couldn't fix for me , their service is top standard
Vorteile
So staff friendly and reliable and complete package for customers
Nachteile
Nothing this software is easy to use and reliable
Antwort von Flipdish
Hi Jim, Thank you for your 5 star review. Glad to read you see our service as top standard - we believe this is something that makes us stand out from the crowd, so it's nice to see that recognised. If we can help, please let us know. Thanks, James, Co-Founder @ Flipdish
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Very efficient, easy to use, Very Helpful, Saves Time in Shop, Very User Friendly.
Free up staff time in shop on phone, bring responsibility to Customer if wrong thing is order. More Professional, more customers, more up date,
Vorteile
Very easy to download, very easy to use, Saves time, Customer gets to view full menu, puts ideas into Customer Head, very professional.
Nachteile
That you have to repeat inputting address into Customer details each time you want to order. and text for printing too small on the order is very hard to read. Wish there was more marketing backup.
Antwort von Flipdish
Hello Angela. Thanks for the 5 star review. Glad to hear you're getting so many benefits from Flipdish, both in store and for your customers. We're planning to add more marketing backup, good to know there is an interest for this.
Kind regards,
Conor
CEO @ Flipdish
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good to build loyal customers.
I generally liked the app and the idea behind it. The main problem is how to convince people to download yet another app in to their phone....
Vorteile
Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.
Nachteile
Not enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.