OpenTable

Vorteile

Online-Buchungen klappen immer, man muss sich keine Sorgen machen dass eine Buchung nicht durchgeht/ als ungültig erfasst wird.
Nutzen wir mit den Kollegen als Gruppe, für Lieferungen und auch privat.
Insbesondere für Personen, die es nicht mögen zu telefonieren/ keine Zeit dafür haben, wirklich sehr vielversprechend und bequem!

Nachteile

Leider machen nicht alle Restaurants mit, aber diesen Abstrich mache ich gerne, weil die Vorteile sehr überwiegen :).

Vorteile

Es kann schnell ein Event bzw ein Tisch von 1 bis Großgruppe geplant werden

Nachteile

Grafische Aufstellung veraltet, kann modernisiert werden

Vorteile

Die Vorteile bei Opentable liegen darin, das man direkt vom Handy aus sein Restaurant besuch buchen bzw.Reservieren kann. Und man mit dem Restaurant auch schreiben kann. Besser als wie wenn man immer rumtelefonieren muss

Nachteile

Nachteile kann ich bei Opentable nicht sagen weil es gibt keine

Vorteile

Einfache Handhabung, Bei der Reservierung ist sofort ersichtlich ob es einen Freien Tisch gibt.

Nachteile

Es gibt nichts zu beanstanden. Einfache Handhabung und Toller Bedienkomfort.

Vorteile

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

Nachteile

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Vorteile

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nachteile

Nichts, ich habe bisher keine Nachteile entdeckt.

Vorteile

I love how it lets me pick out the details and specific times and to let them know if it's for a special occasion or not. It's awesome too, that you earn points.That can go towards things.

Nachteile

As of right now, I don't have any issues with open table.

Vorteile

Very easy to use and navigate the app. I can get reservations to top restaurants in a few clicks.

Nachteile

There’s not much I don’t like, perhaps I wish every restaurant used open table.

Vorteile

Ease of use for both customers and restaurants.
Dominates market share for booking reservations.

Nachteile

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks.
Huge market control makes it almost impossible to succeed as a restaurant if you are not using them.
No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing.
There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu OpenTable

Vorteile

My favorite thing about OpenTable is that you can make reservations directly through the app, and you get email reminders up to the date of the reservation. It helps keep your guests aligned with the date and time!

Nachteile

I feel like not all restaurants are on OpenTable! I wish they would broaden their reach so that the majority of the restaurants around us could participate in it.

Vorteile

Ease and efficiency of booking a table. Immediate feedback. Rewards program

Nachteile

Rewards program is small and hard to achieve benefits. I also wish each restaurant would participate to be a one stop shop.

Vorteile

I love being able to have the flexibility to ensure that I have a reservation at the place I want to eat at without waiting.

Nachteile

I'm not sure all restaurants keep their times up to date, nor sometimes they hold times back.

Vorteile

OpenTable is easy to use and gives updates when you are close to your reservation.

Nachteile

Honestly, OpenTable is great and so easy to use. I can’t think of anything bad.

Vorteile

Very easy for making reservations, adjusting resos, getting information about a restaurant

Nachteile

I haven't run into any issues with it so far, it has only made the process of booking a reservation easier!

Vorteile

Ease of making reservations and including others.

Nachteile

I don't have any complaints about OpenTable, I believe it works well.

Vorteile

Simple ui, easy to understand and use. Fairly reliable

Nachteile

No real complaints, I have experienced issues with scheduling however.

Vorteile

It offered a reservation system that we wanted to use to manage seating.

Nachteile

It was never accurate. Our times didn’t correlate to the actual reservation times. Customers reservations were not populating on our side. It was a disaster and I would like to get the money wasted back

Vorteile

Change in habits, from using paper and pencils to technology. Better organization.

Nachteile

After 20 years using it.. I think that the license is really high.

Vorteile

Marketing options, large customer reach, customer support

Nachteile

Mobile/iPad version of apps vs. webpage are missing some features and you will need to go onto a laptop or desktop to utilize.

Vorteile

The convenience of the app. It really makes it easy to reserve a table at the best restaurants.

Nachteile

I don’t care for the up selling it kind of bugs me when I don’t need to use them for anything.

Vorteile

I personally like the ease of use that OpenTable gives to users. For people who are usually on the go this is something that anyone can get their hands on.

Nachteile

No much that I don't like about OpenTable. Only thing that would be interesting is showcasing their other features.

Vorteile

We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use.

Nachteile

No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system.

Vorteile

All the details you need are there in the reservation once complete: day, time, location of table (if applicable), and any requests you might have if it's a special occasion.

Nachteile

If you make a mistake, you have to cancel the reservation in order to make a new one because the system will show the time you want as unavailable otherwise.

Vorteile

It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas.

Nachteile

It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable

Vorteile

Reservations can be easily and quickly managed. When plans change, it takes seconds to cancel or reschedule.

Nachteile

The fact that not every restaurant uses it though I imagine their database is growing constantly.

Vorteile

This website/app is the top choice for making reservations. It offers a smooth experience and makes it very easy to explore your options for destinations.

Nachteile

I had no problem what so ever with the app.

Vorteile

I like that I can just get onto my phone and make a reservation super easily.
I’ve never had an issue.

Nachteile

Like I mentioned before, I’ve never had any issues with this software.
It’s super helpful

Vorteile

I use it to reserve restaurant locations for business meetings. Super convenient from cell or computer and can share with the other team members in attendance

Nachteile

If you change a reservation, it sometimes takes a bit to get caught up and not send you reminders for that original date of the event

Vorteile

I like that you can pick the times that are available and they also give you the next available date. If you can not book the one you want- they have suggestions for alternate restaurants.

Nachteile

There was nothing I didn't like about it- it truly has made booking reservations at restaurants way easier, and all in the same location (rather than going to reach restaurants website).

Vorteile

I love how easy it is to make a restaurant reservation with OpenTable and to modify it if needed. I also like the rewards program when you are able to earn points for dining reservations. The feature to make a reservation on someone else's behalf (for clients) is also super valuable!

Nachteile

OpenTable used to be the primary platform for restaurant reservations and now there are so many other platforms to keep track of. I wish all reservations qualified for points, as I find more and more do not offer points upon dining.

Vorteile

I enjoy not having to call a restaurant when they are busy, or if they are not open yet, to book a table. I can see what open seats are available for me and my party and book with ease.

Nachteile

Some places have limits to the amount of seats you can reserve for, leading to me having to call the restaurant for larger parties. I also work in events so being able to book larger parties is necessary.

Vorteile

The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing.

Nachteile

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

Vorteile

I love that OpenTable is so intuitive and easy to use to book reservations. I have been using OpenTable since 2018 and have accummulated OpenTable VIP status with over 150+ booked and completed reservations. They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards.

Nachteile

I have one "if only" for OpenTable. If only. . .you could change the day of a reservation that is already booked, it would be GREAT! Currently, you can only change the time of the reservation. You cannot add people and you cannot change the day to an already booked reservation. You have to go in and cancel to start over.

Vorteile

It's well known. But there were NO pros for my company. They drained us monthly with their expensive plan and added little to no value in growing our company.

Nachteile

Far too expensive, customer service was deplorable, and their arrogance was overwhelming. We are a small business and could not afford their services any longer. Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant. It was a personal opinion of how we accepted his criticism. With partnership like Open Table who needs enemies, if you have any other choice run from open table and utilize Tock.

Vorteile

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute.
I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION
the dinner wants. Thank you

Nachteile

$7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE>

Vorteile

Control flow of restaurant, pacing, mobile phone app connectivity

Nachteile

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

Vorteile

I like being able to have options by simply using my location to find restaurants near me that have open tables for my group size. No more going from place to place, waiting for a table. I also like the reminders that come via text and the ability to add the reservation to my Google Calendar.

Nachteile

They have a rewards program, but the app makes it unclear as to how to qualify or what the qualifiers are to earn rewards, but it sends you a notification on each reservation that you didn't earn them. It's really confusing, because the reminder that you're not earning rewards should then include instructions on how to do so.

Vorteile

Being able to manage reservation from anywhere, get data insights and the fact that anybody can quickly learn how to use it.

Nachteile

It is an expensive service, especially for a high volume restaurant.

Vorteile

The POS integration and that it is widely used by patrons as a go to reservation source.

Nachteile

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Vorteile

I liked that it was free for a while. It was essential when we had only 5 tables during covid mandatory outdoor dining.

Nachteile

You get used to having it, you customers get used to having it, and then the price seems exorbitant.

Vorteile

It’s easy to use and lots of restaurants are on it. Whenever I need to make a reservation, it’s the first place I check.

Nachteile

The only issue I’ve ever had is when trying to redeem dining rewards with a restaurant. Even though I booked a reservation with a restaurant that should have accepted my dining credit, they didn’t take it. However, OpenTable customer service handled the situation quickly and efficiently.

Vorteile

Have lots of restaurants that uses this app for diners to reserve table easily.

Nachteile

There is a limit on # of diners can be booked.

Vorteile

Most widely used platform makes it very powerful. Easy to use booking widget and making campaigns.

Nachteile

Very expensive if you can't route guests to book direct with your booking widget. Customer service has really gone downhill in the last few years.

Vorteile

Customer service is good. Immediate access to reservations.

Nachteile

Build a better Google Mobile Platform ( for Pixel Phones )
Improve the Table availability in shift settings. ( difficult to understand) .
The review should show the reservation

Vorteile

Customer service is always spot on and helpful.

Nachteile

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

In Betracht gezogene Alternativen

Warum OpenTable gewählt wurde

Gründe für den Wechsel zu OpenTable

Vorteile

Ability to reserve when needed, providing adequate services.

Nachteile

Not guaranteed seating upon arrival with booking time.

Vorteile

Con esta aplicación puedes reservar en cualquier restaurante que tengas en mente, te facilita tener que hacer llamadas y esperar a que te atiendan, con algunos clicks tienes una mesa asegurada, la lista de restaurantes es súper extensa y además puedes revisar tu historial y hacer recomendaciones a tus amigos de los lugares que te han gustado.

Nachteile

Hasta ahora no hay nada que no me guste, quizás cambiaría un poco sus colores.

Vorteile

It's easy to search and schedule reservations, the platform works very fast.

Nachteile

There are some features that are not than intuitive in the navigation like canceling a reservation.

Vorteile

Ease and the customer facing ability to get your restaurant reservations.

Nachteile

It should have a profile for restaurants that are not on it to really show the maximum dining options

Vorteile

Guest management and seating options, fairly easy to add new tables

Nachteile

There are other services that do more, and cost far less.