OpsGenie

Vorteile

- very straightforward incident tracking
- immediate alerts sent to commanders and people to ensure collaboration leading to resolution
- mobile alerts to ensure people are notified even when they're away from their desktops

Nachteile

- mobile alerts can be annoying sometimes

Vorteile

Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations

Nachteile

the user login, some fields for teams webhooks are not listed

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Vorteile

This is a very useful app where you can manage your Company services like alerts, etc.

Nachteile

I don't had negative experiences with OpsGenie Services

Vorteile

I love how customizable the on-call schedules are, and the integration with monitoring tools is seamless.

Nachteile

The mobile app needs improvement for better usability on the go, and the interface can be a bit overwhelming for new users.

Vorteile

It integrates seamlessly with various monitoring, ticketing, and collaboration

Nachteile

Opegenie's cost can be high for some small businesses and startups

Vorteile

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Nachteile

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

Vorteile

The ease of setup and user-friendly interface for alerts and scheduling

Nachteile

It can at times be a little slow on the web interface

Vorteile

I get instant notifications when an issue arises, allowing me to resolve it quickly.

Nachteile

The cost can quickly add up if you need more advanced features and integrations.

Vorteile

rich options provided to users, many ways to respond the incidents

Nachteile

if it can integrated with some IA to create the postmortem, that will be perfect

Vorteile

Makes scheduling resource for on calls easy. OpsGenie also comes with sms alerts

Nachteile

Fixing rotations at times gets so complex

Vorteile

The core functionalities are working well, the notifications are going out. The integration with other tool is quite easy (Slack, other via API).The mobile app is also great and very intuitive.

Nachteile

The website is slow, and few UI glitches are very annoying if you are a Support manager and use OpsGenie on a daily basis. In my opinion the lack of real-time dashboard of the alerts is a big miss.

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Vorteile

I am using this application since last 2 years & I found that real time alert triggering & Search feature is superb.
We can easily find any required data using this app if it is available in its database & if it is configured.

Nachteile

I haven't yet come across anything that I can point to as a negative aspect of this app. Nothing that I can think of that would make this app less desirable.

Vorteile

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

Nachteile

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Vorteile

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

Nachteile

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

Vorteile

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Nachteile

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

Vorteile

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

Nachteile

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

Vorteile

Instant notification of issues and everyone in the team is aware when someone has acknowledge a task for investigation or completion

Nachteile

Some of the UI elements are confusing or non-intuitive. For example if you have a list of items that you want to close individually, you need to swipe, but the prior item closing will reset your swipe which is pretty frustrating when you are reviewing many items.

Vorteile

Vast list of different integrations available to connect with current tools being used in your environment.
Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

Nachteile

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Vorteile

Functionality is the main thing I like about this product. It is crystal clear and transparent.

Nachteile

I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

Vorteile

Good interface. Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident

Nachteile

Getting woken up early in the morning, but that's the whole point of being on-call. No issues that I found.

Vorteile

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Nachteile

I haven't anything so far that I dislike.

Vorteile

Easy to use, reliable, intuitive, on call schedules

Nachteile

Setup can be very cumbersome, but it is worth doing right

Vorteile

It has lot of configurations regarding notifications. You can override "Don't disturb" option in your android in order to leave only notifications from opsgenie while you are sleeping.

Nachteile

There is not any big cons, but it would be better if Opsgenie can add more feature about scheduling / override.

Vorteile

We were able to get a really good Pricing and Number of integrations is awesome

Nachteile

Navigation within the Menus are bit of a learning curve

Vorteile

The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Nachteile

I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level

Vorteile

OpsGenie makes it easy to manage alerts and provides great visibility into incidents. I like the on-call schedule functionality and the mobile app is handy.

Nachteile

The user interface can be a bit overwhelming at first, and it takes some time to get used to all the features. There could be more customizable options for notifications and a better integration with some third-party tools.

Vorteile

OpsGenie's alerting and notification system is robust and ensures I never miss critical incidents.

Nachteile

The interface can be a bit complex to navigate at times, and the reporting features could use some improvement.

Vorteile

What I like most about OpsGenie is that I can receive the alerts by phone call and even manage them.

Nachteile

What I like least about OpsGenie is that the phone calls are only available in english language.

Vorteile

The user-friendly interface and customizable alerting rules make OpsGenie a valuable tool for incident management.

Nachteile

The pricing can be expensive for smaller teams, and the reporting features could be further enhanced for better insights.

Vorteile

OpsGenie's on-call schedules and alerting policies are super easy to set up and make sure the right people get notified at the right time.

Nachteile

The user interface could be more intuitive and the mobile app could use some improvements for a better user experience.

Vorteile

Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations

Nachteile

Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap

In Betracht gezogene Alternativen

Vorteile

It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.

Nachteile

There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.

Vorteile

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Nachteile

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

Vorteile

We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Nachteile

As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Vorteile

Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Nachteile

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

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Vorteile

1. It provides me an excellent single metric evaluation over the period of my specification.

2. Its very helpful in performing automated actions based on the watched metric values present.

3. It also gives me excellent support by notifying the concerned person through email or text message or phone call or with push notification facilities.

Nachteile

1. Automatic integration with OpsGenie takes time when an alert is generated.

2. The payload parsing by OpsGenie needs more enhancements.

Vorteile

Its very good fro jira and other company software for diffrent management

Nachteile

Tranning of employee is little difficult for the team

Vorteile

We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Nachteile

Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.

Vorteile

It's easy to use, with integrations for all of our monitoring and messaging apps. The reporting around alert activity and agent performance is excellent. The team organization gives us great flexibility in how we set up our oncall and alert schedules.

Nachteile

Some of the scheduling around teams can be counterintuitive. If you're not doing it all of the time, it can take a little hunting around to get the setup you want

Vorteile

We can identify issues live and take an action immediately

Nachteile

There's no way to change alerts sounds in Android without affecting the operating systems sounds

Vorteile

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Nachteile

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Vorteile

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Nachteile

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Vorteile

--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory

Nachteile

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

Vorteile

OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

Nachteile

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.

Vorteile

Frankly, most of the products in this category do basically the same thing. OpsGenie's advantage is the cost, especially when you look at the co-marketing being done. OpsGenie and Solarwinds working together to replace Alert Central is a great example.

Nachteile

The filtering can be a little complicated, but that is to be expected. Otherwise I don't have any complaints.

Vorteile

The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.

Nachteile

Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.

Vorteile

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

Nachteile

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

Vorteile

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

Nachteile

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

Vorteile

The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Nachteile

The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

Vorteile

1. It works.
2. It works well.
3. Very friendly interface at both desktop and mobile versions.
4. Outstanding flexibility in configuration.
5. API is well documented and easy to use.

Nachteile

Not really a problem but I could not find how to list all 'tags' ever used by me/my colleagues.