
Capturi
Über Capturi








Capturi Preis
Capturi bietet keine Gratisversion und keine kostenlose Testversion.
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- Branche: Telekommunikation
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Intuitive design and ease of use.
Vorteile
Intuitive design and ease of use. Capturi makes data analysis more accessible for many employees, while allowing deep data dives for professionals.
Nachteile
None so far. The company has been very accommodating for us.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent software with a multitude of uses
I am very happy working with Capturi, appreciating my company deciding on signing with their platform. It gives great insights into reasons for customers calling our company as opposed to having to ask the employees directly.It gives a fast an easy option to create overviews for teamleads or managers, allowing for them to get the most valuable information in a quick and easy-to-use manner, without them having to spend hours on end, searching for the information.
Vorteile
The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.
Nachteile
For users it can be quite overwelming to adapt to a system like Capturi. As I do not know any other software solutions offering the same type of insights, I cannot comment if this is similar with competing solutions.
- Branche: Bankwesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Capturi
Vorteile
Easy to use and very intuitive platform. Very helpful support
Nachteile
The limited ability to do advanced analysis in Capturi. It is possible to use the API wich is a hugh advantage
- Branche: Versicherung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very satisfied with Capturi
We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction.
Vorteile
I have easy access to our recorded telephone conversations, can read a summery and the system guides me to specific subject, if I choose to listen.The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.We are very fond of our Customer Success Manager from Capturi who guides us to valuable data, insights and inspire us.
Nachteile
Maybe some more standard dashboards, but Capturis consultant always help me to make the ones I need.
- Branche: Konsumgüter
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Tracking authenticity
Vorteile
You can quickly create a tracker to get the feel and scope of a problem caught through intuition. Tracking in new ways with AI reforms the way of measuring good customer service. Implentent advanced search criteria and show them with simple and easily understood dashboards.
Nachteile
To get the right results you have to define the frameworks precisely. You have to be precise in what you want to know and put effort into adjusting your trackers to get the right results.
- Branche: Marketing & Werbung
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great customer service and great product
Capturi is a great tool! It does not replace the fact that a manager has to actually coach and train employees, but it makes it easier to do so - if used properly. Capturi Customer Success knows this and they are great at guiding you through the platform and how to use it. In general, the time they spend on each customer is simply amazing and a big part of our success with the platform.
Vorteile
Capturi helps you get data to support initiatives in sales, that has always been based on "gut feeling". It makes it easier to coach your employees, as the data speaks for itself.
Nachteile
It has a lot of features. If you are not careful or guided through it, you are at risk of spending too much time in the platform an not focused on coaching your employees.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
An important tool for Customer Service
Based on the information we get from Capturi, we have reduced the number of recalls. We have changed the words used in the dialog with our customers, which has increased the customer satisfaction.
Vorteile
Capturi is easy to use and gives you a great over view.
Nachteile
There are so many options in the program that it can be difficult to choose where you want to focus. Fortunately, our consultant is very good at guiding, so we get to use the system for what gives us value.
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Capturi makes your work easier
Vorteile
Capturi makes it quick and easy to find the needle in the haystack - Especially when you need answers now. Capturi is easy to learn and use. And you can quickly clean up what's no longer relevant.
Nachteile
It can be difficult as a new user to find out about all the options available in capturi. There are so many ways to set up your trackers that it can be difficult to find your way around until you've learnt capturi correctly
- Branche: Einzelhandel
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Use of Capturi
Fantastic software and great support form Capturi team.
Vorteile
Capturi software gives me fast overview of what calls are about and how we handle the conversation with customers.
Nachteile
For now I'm not missing anything, we get what we need and want for now.
- Branche: Öl & Energie
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Capturi - An amazing tool
Vorteile
Using Capturi, you can quickly find what you're looking for by creating and customising a tracker and it will quickly find what you need. Capturi saves you a lot of time.
Nachteile
While Capturi saves you a lot of time, it also takes time and learning to create and customise these trackers. But it's well worth your time.
- Branche: Automotive
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great insights
Vorteile
Capturi has helped us gain a greater insight in the conversations and the dialog between our customers and Service Desk. Using the data presented, we are able to manage, coach and set goals for individuals across a bigger team of supporters.
Nachteile
One set of data cannot stand alone.An easy way to use the data provided by Capturi with other insights such as ticket amount (text included), NPS and such.