Über Kennel Booker

Kennelbooker ist eine cloudbasierte Veraltungslösung für Tierpensionen, die Haustierpflege-, Tagesbetreuungs- und Pensionsunternehmen sowie Boutiquen dabei unterstützt, Prozesse im Zusammenhang mit Online-Buchungen, POS, Kundenkommunikation und mehr zu rationalisieren. Fachkräfte können anpassbare Vorlagen erstellen, um automatisch Buchungsbestätigungen, Bestätigungen, Marketing-E-Mails und Quittungen an Kunden zu senden. Mit Kennelbooker können Inhaber von Haustierboutiquen Buchungen in einem Kalender anzeigen, Besitzer per SMS an Abholungen erinnern und nutzerdefinierte Fragebögen erstellen, um Kundeninformationen zu sammeln. Kunden können Dokumente für Haustiere hochladen, einschließlich Tierarztverzichtserklärungen, Versicherungsdetails oder Impfbescheinigungen, und anstehende/unbezahlte Buchungen auf einem Dashboard anzeigen. Darüber hinaus können Kunden Angaben zu ihrem Haustier wie Geburtsdatum, Füttergewohnheiten, medizinische Details und mehr auf einer zentralen Plattform bearbeiten. Kennelbooker erleichtert die Integration in verschiedene Systeme Dritter wie QuickBooks, Xero und Stripe Das Produkt ist als Jahres- oder Monatsabonnement erhältlich. Der Support erfolgt über Live-Chat, E-Mail und anhand von Dokumentation.
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Kennel Booker Software - 5
Kennel Booker Video
Kennel Booker Software - 1 - Vorschau
Kennel Booker Software - 2 - Vorschau
Kennel Booker Software - 3 - Vorschau
Kennel Booker Software - 4 - Vorschau
Kennel Booker Software - 5 - Vorschau

Kennel Booker Preis

Kennel Booker bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Kennel Booker ist ab 94,99 $/Monat verfügbar.

Startpreis:
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Kennel Booker

Nutzerbewertungen zu Kennel Booker durchsuchen

78 von 78 Bewertungen
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Verifizierter Rezensent
  • Branche: Öffentliche Sicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 26.10.2018

Has it all

Keeping track of our runs and availability is much easier with this software

Vorteile

Has everything you need for general boarding to daycare and training. Cost is reasonable compared to others in the market

Nachteile

Some screens could be a bit easier to navigate it seems at times like you have to back track through the software. As we use it more it’s not a big issue

Antwort von Shanree Solutions

Thank you for your review! We're delighted to hear that KennelBooker has everything you need for boarding, daycare, and training, and that you find the pricing reasonable compared to other options in the market.

We've improved navigation on the system to allow you to move around more intuitively.

Thank you for choosing KennelBooker, and we're here to continue supporting you in managing your runs and availability!

Beantwortet am 3.10.2024
Jen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 11.8.2022

Great multi platform system

Really positive. Great responses to any queries I have had and overall a really simple and effective tool. I have two other friends both having stared catteries since I have been using the system and both signed up for Kennel Booker on my recommendation. Would happily recommend to all.

Vorteile

Great having all the bookings and info accessible on a range of devices so as to quickly check availability or status of booking wherever I am.
Customer support is great, always responsive and helpful.

Nachteile

It would perhaps be great to have a rolling 4 week calendar with optional start date instead of calendar months so it is easier to check available space over the end/beginning of months. And I would LOVE an option to drag and drop bookings into a different pen in calendar view or 'swap' bookings rather than having to open the booking. It can be fiddly to move bookings around to create linear gaps. Doable and not a deal breaker but could be easier I think. Likewise a month view of walks/visits etc so you can quickly see when you have visits booked in without scrolling through the days individually would be a great addition.

Antwort von Shanree Solutions

Thank you for your thoughtful review! We're so glad to hear that KennelBooker has been helpful for managing bookings across multiple devices, and we're thrilled that you've recommended us to your friends who have started catteries. Your continued support means a lot!

We really appreciate your feedback on potential improvements, like the rolling 4-week calendar, drag-and-drop booking functionality. Daily, Weekly and Month view are now available for all booking catagories.

Thank you again for your kind words and recommendations. We're here to help whenever you need us!

Beantwortet am 3.10.2024
Kristine
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

3
Bewertet am 16.8.2022

Basic Software

Vorteile

Most of the features are pretty easy to use. The system was relatively easy to set up. Customer service is great and always gets back quickly, most of the time just fixing the problem for you instead of giving long complicated instructions.

Nachteile

I feel like the online booking system could be easier to use and connect to the system better.

Antwort von Shanree Solutions

Thank you for your review! We're happy to hear that you find most of the features easy to use and that the setup process went smoothly. It's also great to know that our customer service has been quick and efficient in resolving any issues.

We appreciate your feedback regarding the online booking system and will take it into consideration as we continue to improve the platform. Your input is valuable as we strive to make the system even more user-friendly.

Thanks again for choosing Kennelbooker, and we're always here to support you!

Beantwortet am 3.10.2024
Anny
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.8.2022

Great software for our dog hotel and grooming salon.

Vorteile

We are a small dog hotel and grooming salon in Belgium.
This software makes our lives and daily operations so much easier, its very user friendly and the technical support is incredibly helpful, next to none.
We operate 90% with online reservations and it goes smooth and easy with Kenner Booker.
We have a small retail area added not long ago and we use the POD integrated on this software, it works great for our shop.

I have nothing but good things to say about this software, anytime I need help they always solve my doubts or issues.

Thanks and keep up the great work.

Anny Fischer.

Nachteile

I would love if it could be integrated with an automatic cash drawer. :)

Antwort von Shanree Solutions

Thank you for your wonderful review, Anny! We're thrilled to hear that KennelBooker has made your daily operations easier and that it's been such a great fit for your dog hotel, grooming salon, and retail area. It's fantastic to know that the online reservation process runs smoothly for your business and that you're finding the Point of Sale integration useful for your shop.

We do support cash drawers, you just need to link it to a thermal printer, on checkout the system will trigger the printer and cause the drawer to open!

You can also integrate a USB barcode scanner!

Thank you for your kind words and continued support! We're here whenever you need assistance, and we look forward to helping you grow your business.

Beantwortet am 3.10.2024
Huw
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.8.2022

Fantastic software and service

Everything required and more. Great platform for a business to flourish and grow.

Vorteile

This software has become the back bone of may of our operations. Its extremely efficient and keeps everything organised and professional. Customers seem very at ease and have confidence in using daily. In any event we have offered suggestions to improve any features on our end it has always been welcomed and actioned quickly and effortlessly - a fantastic service that makes us feel like privileged customers. Efficiency is alway key in any business - Kennel Booker without a doubt helps us be as efficient as possible in terms of record keeping, booking processing and accounting purposes - to name a few.

Nachteile

In all fairness there are no issues. Moving forward we would like to see some deeper integrations with the likes of Mailchimp etc for marketing benefits. Not been mentioned to [SENSITIVE CONTENT] and the team yet, no doubt they'll be as helpful as possible when discussed.

Antwort von Shanree Solutions

Thank you so much for your wonderful review! We're thrilled to hear that KennelBooker has become the backbone of your operations and that it's helping keep everything organized and professional. It’s fantastic to know that your customers feel confident using the platform daily and that your feedback has been welcomed and actioned swiftly.

We appreciate your suggestion regarding deeper integrations with marketing tools like Mailchimp. We'll certainly take that into account and would love to discuss it further when you're ready.

Thank you for choosing KennelBooker as the right fit for your business. We're excited to continue supporting your growth and success!

Beantwortet am 3.10.2024
Emma
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 16.8.2022

Little Paws Playcare Review

Has really streamlined my business management and I love that the software caters to pet care businesses

Vorteile

Affordable, easy to use as an administrator and great for keeping track of payments and bookings without the need for a separate spreadsheet or payment management system

Nachteile

Some clients seem to struggle to book online - I think an app would help streamline this.
Option for bank transfer would be great since stripe takes a percentage
Would like to sort by pet name not client name
Setting rates can be a little difficult for public holidays/peak periods with different tiers of rates

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu Kennel Booker

Mindbody wouldn’t cater to pet care

Antwort von Shanree Solutions

Thank you for your thoughtful review! We're so glad to hear that Kennelbooker has made managing payments and bookings easier for your business and has eliminated the need for extra spreadsheets or separate payment systems. It's great to know that our software has streamlined your operations.

We appreciate your feedback regarding the online booking process, and the idea of an app is something we’re always considering to improve user experience. Your suggestions about adding a bank transfer option and improving rate-setting for public holidays and peak periods are valuable, and we’ll take these into account as we work on future updates.

Thanks for choosing Kennelbooker over alternatives like Mindbody, and we're excited to continue supporting Little Paws Playcare!

Beantwortet am 3.10.2024
Katherine
  • Branche: Versorgungsunternehmen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 16.8.2022

kennelbooker review

its good but it could be better

Vorteile

I like that I am able to customize any bookings. I also like that the quick check in option that appears everyday

Nachteile

I dont like the fact that there is no app for the software. a lot of us use our phone and it can be hard to manage using safari or google chrome. i also dont like the display of the calendar.

Antwort von Shanree Solutions

Thank you for your honest review! We're glad to hear that you find the customization options and the quick check-in feature helpful in managing your bookings.

We appreciate your feedback regarding the lack of a mobile app and the calendar display. We understand that using the software through a mobile browser can be challenging, and your input about these features is valuable as we continue to work on improvements.

Thank you for choosing Kennelbooker—we’re always striving to make the software even better and will keep your suggestions in mind for future updates!

Beantwortet am 3.10.2024
Desiree
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.8.2022

Paws up for this program!

I have tried other programs and I think I will be sticking with this one for a long time! The customer service is outstanding too!

Vorteile

I love how easy it was to modify everything to fit my unique business model. I normally struggle with technology but this program was so simple to learn!

Nachteile

I wish the calandar view showed all bookings in one view instead of individual places. I also wish it was easier to apply a person's credits to their due balances.

Antwort von Shanree Solutions

Thank you for your wonderful review! We’re so happy to hear that Kennelbooker has been easy for you to modify and tailor to your unique business model, especially since technology can sometimes be a challenge. It’s great to know that the software has been simple to learn and fits your needs well.

We appreciate your feedback on the calendar view and the ability to apply credits more easily. These are valuable suggestions, and we’ll definitely take them into consideration as we continue to improve the platform.

It’s fantastic that you’ve found a solution in Kennelbooker after trying other programs, and we’re honored to have you with us for the long term. Our team is always here to provide outstanding customer service, and we look forward to supporting you as your business grows!

Beantwortet am 3.10.2024
Stephan
  • Branche: Professionelles Training & Coaching
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 23.8.2022

Kennel Booker is a key developing asset to our organization

Excellent

Vorteile

Ease of use and reliability. Program is very secure and responsive. Good flexibility.

Nachteile

Need more customization and options. Needs work on client based systems. Better rollout updates with video tutorials.

Antwort von Shanree Solutions

Thank you for your review! We're thrilled to hear that Kennelbooker has been a key asset in the development of your organization and that you value its ease of use, reliability, and flexibility. It's also great to know that our security and responsiveness have met your expectations.

We appreciate your feedback regarding customization, client-based systems, and the need for more video tutorials with updates. Your suggestions help us continue improving to better serve your needs.

We're delighted to be part of your growth journey and are grateful for your trust in Kennelbooker. Thank you for choosing us, and we look forward to continuing to support your success!

Beantwortet am 3.10.2024
Nelson
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.8.2022

Best software for a doggie daycare

Vorteile

Customer support is almost immediately, they fix any and all issues right away!

Nachteile

I have not find anything to dislike yet!

Antwort von Shanree Solutions

Thank you for your fantastic review! We’re thrilled to hear that our customer support has been so responsive and helpful for you. It’s great to know we’re meeting your expectations, and we appreciate your trust in Kennelbooker.

We’re glad to hear you haven’t found anything to dislike, and we’ll continue working hard to keep it that way! Thanks for choosing Kennelbooker over other alternatives, and we’re excited to keep supporting your doggie daycare!

Beantwortet am 3.10.2024
Shana
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.5.2019

Purrfect for cat hotels!

We noticed that a cat hotel in Southern California was using KB. After having had many demos from competitors that did not impress me because their solutions offered way too much for what we needed, even as we expand, we selected Kennel Booker. We made the absolute right decision. Despite being voluminous information on virtually everything on KB, I tend to take the lazy route sometimes and inquite via Chat. Stephen is highly responsive, informtive, and gracious never missing a beat. He has accommodated suggestions we've had on improving the customer experience which speaks volumes about Kennel Booker's desire to help its customers succeed.

Vorteile

Very user-friendly, intuitive system. I really like that KB is designed for maximum efficiency while not compromising efficacy. I also really like that I'm not paying 3x as much to use a program that I'm using only 30% of features / functionality - which is a waste. I am used to working with CRM software that has so many features and functionality that go unused. However, what I like the most is that we receive excellent customer service from Kennel Booker. That really makes all the difference in any industry, particularly for small business owners.

Nachteile

The only downside for us is that we cannot accept Discover payments for customers here in the US. This may be a Stripe issue not a KB issue as I know KB accepts Discover in other countries and Stripe has that option so it may just be that we are in the US. So far none of our customers have complained so not at all fatal. We just have not been able to figure out the problem.

Antwort von Shanree Solutions

Thank you for your fantastic review! We're thrilled to hear that KennelBooker has been the perfect fit for your cat hotel and that you find the system user-friendly and efficient without paying for unnecessary features. We understand how important it is for small business owners to get great value from their software, and we're glad KennelBooker is delivering that for you.

Discover cards are accepted you just need to enable this in your Stripe account!

It's wonderful to hear that you've had a positive experience with our customer service, and Stephen's responsiveness and helpfulness mean a lot to us. We're always here to support your success and appreciate your thoughtful suggestions.

Thank you for choosing KennelBooker! We're excited to continue working with you as your business grows.

Beantwortet am 3.10.2024
Tracy
  • Branche: Professionelles Training & Coaching
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 17.8.2022

Great to keep track

Being able to keep track of customers who have booked in and what time slots I have left

Vorteile

I like that I can keep track of the booking and customers can also make their own bookings

Nachteile

My boss deals with the problems so I can it’s comment on them

Antwort von Shanree Solutions

Thank you for your review! We're happy to hear that Kennelbooker is helping you keep track of bookings and giving your customers the ability to make their own reservations. It's great that the system is making scheduling more manageable for you.

We appreciate your honesty about not dealing directly with issues, but it’s good to know the system is working smoothly from your perspective.

Thanks for sharing your experience, and we’re here to continue supporting you and your team!

Beantwortet am 3.10.2024
Chris
  • Branche: Landwirtschaft
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.8.2022

Very handy tool’

All in all I’m very happy I found this tool; it made my work in the boarding kennels so much easier!

Vorteile

All is very easily used and managed. Very adaptive.

Nachteile

Unfortunately no app, but all web based. Who knows in future updates?

Antwort von Shanree Solutions

Thank you for your great review!

First up we now have an app for Pet Parents!

We're so glad to hear that Kennelbooker has made managing your boarding kennels easier and that you find it adaptable and user-friendly.

We appreciate your feedback about the lack of an app, and who knows—future updates might bring exciting improvements! We're always looking for ways to enhance the experience.

Thank you for choosing Kennelbooker, and we're thrilled that it has become a handy tool for your business!

Beantwortet am 3.10.2024
Kelly
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 16.8.2022

Definitely a must for daycares and boarding!

Great, customer service is outstanding!

Vorteile

Love how organized it is, how we get a breakdown on the day first thing in the morning,

Nachteile

We could use an app just for when customers want to book with us while they’re dropping off or picking up - instead of having to sit down at the computer we can just do it on our phone.

Antwort von Shanree Solutions

Thank you for your great review! We're delighted to hear that Kennelbooker helps you stay organized and that the daily breakdown is useful for starting your day smoothly.

We appreciate your suggestion about having a mobile app for quick bookings during drop-offs and pick-ups. That’s a great idea, and we’ll certainly consider it as we look for ways to improve the customer experience.

Thank you for your kind words about our customer service—we’re always here to help! We look forward to continuing to support your business.

Beantwortet am 3.10.2024
April
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 31.10.2018

Kennel Booker

Decent option compared to others out there. I would love to see it integrate with practice management software. More custom options.

Vorteile

Easy to use. Good features like being able to email your clients confirmations for bookings and send postcards of their pets to them during their stay. Nice summary view to get a quick overall picture.

Nachteile

I wish you could customize the care card layout better - it prints awkwardly and causes us to have to flip pages too often. Also the medication layout needs some work.

Antwort von Shanree Solutions

Thank you for your review! We're glad to hear that you find KennelBooker easy to use and that features like booking confirmations and pet postcards are helpful for your business. The summary view is designed to give a quick, efficient overview, so it's great to know it's working well for you.

We now have several different care cards options to choose from to keep everything on one page. You can also show and hide certain elements and the meds section is now cleaner and allows you to add in your own notes.

We also appreciate your idea about integrating with practice management software and offering more customization options. We're always looking for ways to enhance the platform, so your input is valuable.

Thanks again for choosing KennelBooker! We're here to support you and continue improving the software for your needs.

Beantwortet am 3.10.2024
Kristen
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.10.2018

Kennel Booker Review

Great!

Vorteile

It is easy to use and easy for clients to understand.

Nachteile

Would like it if a booking reminder could be sent via email - I don’t want to establish a text relationship with my clients and that is currently the only option. Since confirmations show my email I don’t understand why that isn’t an option.

I would also like it if there was a way for my clients to see their booking - perhaps by setting up a kennel booker account?

Antwort von Shanree Solutions

Hi Kristen,

Thanks for the review,

There is a online booking portal that you can add to your website, once set up your customers can log into their accounts, view and edit their data as well as their pets information. They can also add bookings request, sign digital booking waivers, upload pictures of their pets and upload scans of vaccination documents.

You can find all of the settings to set up the booking tool here https://www.kennelbooker.com/kennels/settings_onlinetool.aspx as well as the code you need to add to your website.

At the moment reminders are sent via sms, the open rate of emails is around 40% on average (and are much lower for reminder based emails) where as SMS open rates are nearly 100%. Additionally our rate of reported spam is incredibly low, and our email delivery rate is nearly 100%. We will be looking at sending emails for reminders though a different provider in the future as to not affect the delivery rate of mission critical emails!

Stephen

Beantwortet am 26.10.2018
Nicole
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 24.8.2022

Easy To Use System For My Growing Business

Vorteile

The ease of accessing via Internet anywhere I am vs a system strictly on one computer.

Nachteile

Automatic emails to customers about expired vaccinations.

Antwort von Shanree Solutions

Thank you for your review! We're happy to hear that Kennelbooker's internet accessibility has been a valuable asset for your growing business, allowing you to manage things from anywhere.

We appreciate your feedback about automatic emails for expired vaccinations, and we're always looking for ways to enhance our features. Your input is invaluable in helping us improve.

Thanks for choosing Kennelbooker, and we look forward to continuing to support your business as it grows!

Beantwortet am 3.10.2024
Rebekah
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.1.2017

Brilliant!

The first thing that comes to mind is how amazing the representative was, his customer service skills are exceptional. Any questions I have are answered very quickly despite the time zones and he is willing to help us accomplish what we need to for our business. I have yet to find someone as willing and patient.

I also really really like Kennelbooker itself. I tried a few different sites but as soon as I tried this one I knew it was going to be good. With his help, it's perfect for our business and it's extremely easy to use which is great as we need something quick and reliable.

I like the representative is constantly looking to improve the software which is great for us. I am excited to use Kennelbooker to its full capacity, especially with the new updates coming soon.

Overall, I would strongly recommend this to anyone who is looking for easy to use software, value for money and great customer service.

Vorteile

Easy to use, it looks professional, lots of customizable features.

Nachteile

I haven't found anything yet that I have a problem with as you can customize so much to suit your needs.

Antwort von Shanree Solutions

Thank you for your brilliant review! We're so glad to hear that you're enjoying KennelBooker and that it’s a perfect fit for your business with its customizable features and professional look. It's fantastic to know that our team, especially Stephen, has been providing exceptional customer service, and we truly appreciate your kind words about his willingness to help.

We're excited for you to experience the upcoming updates and to see how KennelBooker continues to support your business. Thank you for your strong recommendation, and we're here to assist you every step of the way!

Beantwortet am 3.10.2024
Katie
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.1.2017

LOVE KB - Excellent program and has everything I need to run my business

I must of looked at 10 plus kennel programs before choosing Kennel Booker. I am so glad I did choose KB. Very easy to use and train staff on. Stephen is very good to work with, always happy to hear your ideas and take them on board and add it the program. Online payment system talks perfectly to the customers booking. I am also looking forward to new features what will be added in 2017. 110% makes my life easier!

Vorteile

easy to use, Stephen is great to deal with

Nachteile

there are little things here and there but it is nothing major.

Antwort von Shanree Solutions

Thank you so much for your glowing review! We're thrilled to hear that KennelBooker has everything you need to run your business and that it’s been easy for both you and your staff to use. It’s wonderful to know that Stephen has been great to work with, and that the online payment system has integrated seamlessly with your bookings.

We appreciate your feedback about the little things here and there and are always open to ideas on how we can improve. We're excited for you to experience the new features coming soon!

Thank you for choosing KennelBooker, and we’re here to continue supporting you 110%!

Beantwortet am 3.10.2024
Rosaleen
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.8.2022

Excellent system

Vorteile

Excellent system, everything I need and more.
Very good, personal customer service from the creator of the software. 5 stars

Nachteile

There was nothing I didn’t like about it

Antwort von Shanree Solutions

Thank you for your fantastic review! We're delighted to hear that KennelBooker provides everything you need and more. It's wonderful to know that our personal customer service has met your expectations, and we truly appreciate your 5-star rating.

If you ever have any suggestions or need further assistance, we're always here to help! Thanks again for choosing KennelBooker!

Beantwortet am 3.10.2024
Greg
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.10.2018

You cant find better than Kennel Booker

Excellent and we have trialled a lot of packages. We are in Australia and the software is very configurable. Very good customer service and rapid fix if anything found out of ordinary.

Vorteile

Excellent online software and compatible with all devices that we have. Makes taking bookings without hardly any interaction from us. Integrated payments with stripe work excellent.

Nachteile

Very hard to fault. Looking forward to Quickbooks integration to keep accountant happy.

Antwort von Shanree Solutions

Thanks for the review Greg,

Quickbooks and Xero integrations are on the way!

Stephen

Beantwortet am 26.10.2018
Stephenie
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 23.10.2018

Small kennel with big software

Vorteile

Online booking for clients, auto email confirmation and postcard.

Nachteile

Our kennel is small we just have boarding and daycare...I would like to have the complete software with the accounting.

Antwort von Shanree Solutions

Thank you for your review! We're glad to hear that you're enjoying the online booking, automatic email confirmations, and postcard features with KennelBooker.

The system does not have any restrictions in it, every feature is available to all of our customers big and small, you can turn on the QuickBooks or Xero integrations from the settings area! If you need any help just ask!

Thank you for choosing KennelBooker, and we're here to support you and your growing kennel!

Beantwortet am 3.10.2024
Casey
  • Branche: Tierarzt
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.10.2018

Rockin K Kennels

Vorteile

I love that I can make reservations and adjustments from anywhere!

Nachteile

I wish I could reset customers passwords for them.

Antwort von Shanree Solutions

Thank you for your review! We're thrilled to hear that you love the flexibility of making reservations and adjustments from anywhere with KennelBooker.

We appreciate your feedback about the ability to reset customer passwords. Unfortunately for data protection reasons this isn't possible. You can however send the customer a password reset link from their profile page.

Thank you for choosing KennelBooker, and we're here to support you with anything you need!

Beantwortet am 3.10.2024
Connie
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.10.2018

Love the Product

We love the product. It is easy to startup and maintain.

Vorteile

Kennel Booker is easy to use. My staff have been able to learn and utilize the product with out difficulty.

Nachteile

I would like to see a module for sanctuary dogs, where we would be able to store intake and immunization records.

Antwort von Shanree Solutions

Hi Connie,

Thanks for the review and the feedback!

Can you email me at [email protected] to explain a little bit more about your requirements for sanctuary dogs and we will see what we can do!

Thanks
Stephen

Beantwortet am 26.10.2018
Christine
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 23.10.2018

Just Perfect

I needed a software that was easy to use and set up and Kennel Booker met my needs at an affordable price

Vorteile

Kennel Booker was exactly what i was looking for, no additional bells and whistles just what I need. It was easy to set up and easy to use. I could customize it easily

Nachteile

The training module cant be customized too much, but I work around it

Antwort von Shanree Solutions

Thank you for your wonderful review! We're thrilled to hear that KennelBooker has been exactly what you were looking for and that its simplicity and ease of use have met your needs. It’s great to know that you found the setup and customization process straightforward.

The training feature now allows you to create Classes, Courses, and One on One bookings. And now has more customisations available.

Thank you for choosing KennelBooker, and we're here to support you as you continue to grow your business!

Beantwortet am 3.10.2024
Ronan
Ronan
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.5.2023

Kennelbooker was a great tool for our business startup

very happy with KB and do not see myself switching anytime soon

Vorteile

Ease of setup and ease of use. Customer support excellent

Nachteile

Online shopping is average. Calendar integration could be more dynamic, but works all the same

Antwort von Shanree Solutions

Thank you so much for your review! We're thrilled to hear that Kennelbooker has been a valuable tool for your business startup and that you found the setup and ease of use to be helpful. We’re also glad that our customer support has met your expectations.

We appreciate your feedback about the online shopping and calendar integration. We’re always looking for ways to improve, and your input helps us make the platform even better for our users.

We’re excited to continue supporting your business and are grateful for your loyalty to Kennelbooker!

Beantwortet am 3.10.2024
Debbie
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.2.2023

Kennel Booker from a Person who is not techie

Business problems solved by using Kennel Booker:Inefficient booking process: Kennel Booker streamlines the booking process, reducing the time and effort required to manage appointments.Poor customer relationship management: Kennel Booker provides a robust customer management system that helps businesses track customer information, appointment history, and preferences, enabling them to provide better customer service.Limited mobile access: Kennel Booker offers mobile access, allowing businesses to manage their appointments and customer relationships from anywhere, at any time.Lack of appointment visibility: Kennel Booker provides a comprehensive calendar management system that enables businesses to view their appointments, schedules, and resources in real-time.Inadequate data backup: Kennel Booker provides automatic backup capabilities, ensuring that customer information, appointments, and other data are always secure and accessible.Benefits of using Kennel BookerKennel Booker streamlines the booking process, appointment management, and customer relationship management, freeing up staff to focus on other important tasks.Kennel Booker provides a robust customer management system that helps businesses track customer information, appointment history, and preferences, enabling them to provide better customer service. Increased mobility: allowing businesses to manage their appointments and other data are always there.

Vorteile

User-friendly interface: Kennel Booker has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: Kennel Booker offers a range of customizable features that allow businesses to tailor the software to their specific needs.Mobile access: Kennel Booker offers mobile access, enabling businesses to manage their appointments, schedules, and customer relationships from anywhere, at any time.Online booking: Kennel Booker allows customers to book appointments online, reducing the need for manual booking and freeing up staff to focus on other important tasks.

Nachteile

Limited integrations: Kennel Booker may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software.

Antwort von Shanree Solutions

Thank you so much for your detailed review! We're thrilled to hear that Kennelbooker has made a positive impact on your business, especially with its user-friendly interface, customizable features, and mobile access. It’s great to know that even those who don’t consider themselves tech-savvy find the software easy to use and effective in solving common business challenges.

We’re also pleased that Kennelbooker has helped streamline your booking process and customer relationship management, and that our mobile access and automatic data backup have provided the flexibility and security you need.

Your feedback helps us continue to improve and meet the needs of all our users. We're excited to continue supporting your business and appreciate your trust in Kennelbooker!

Beantwortet am 3.10.2024
Lisa
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.8.2022

Won't be changing

I enjoy using kennel booker. I like the daily emails I receive before my facility opens that informs me what activity will be happening on that day. I enjoy the online booking option and how easy it is to make bookings and prevent over booking.

Vorteile

It makes it easier for me to make bookings rather than calculating on a physical calender. It stops over booking and also is useful for customer to book on their own during busy periods where we are unable to answer calls straight away

Nachteile

I can be hard to navigate through the settings to set up booking forms etc to make them personal to your business regarding information needed to register. Once you gave figured it out, it gets easier.

Antwort von Shanree Solutions

Thank you for your review! We’re glad to hear that Kennelbooker has made booking easier for you, especially during busy times when customer self-booking can really help. It's great to know that the system helps prevent overbooking and keeps things running smoothly.

We appreciate your feedback on navigating the settings for customizing booking forms. We understand that the setup can be a bit tricky at first, but we’re happy to hear it gets easier with time. Your insights will help us continue to improve the user experience.

It’s fantastic that you’re enjoying the daily summary emails and online booking options. Thank you for choosing Kennelbooker, and we’re excited to keep supporting you and your business!

Beantwortet am 3.10.2024
Brian
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.8.2022

An essential part of running our business both day-to-day and forward-looking

Our experience in using KennelBooker has been excellent. We could not be more happy with the responsiveness of the [SENSITIVE CONTENT]. He is highly receptive to feature requests and suggestions. Answers questions quickly. And on the rare occasion that we must report a problem, the fix is delivered with lightning speed. We use this application daily and throughout the day to run the business. We simply could not be as organized as we are without it.

Vorteile

The interface is very easy to use and very intuitive. There are some features that require a short learning curve (accounting integration for example). But all in all, it is a critical part of running our business. We absolutely could not well manage our business (bookings, customers, pets, vaccination data, and so on) without it. I also like that the software is highly customizable and includes multi-language support. Many of our customers speak German, French and English. And the fact that the software supports all of them is really a plus.

Nachteile

The reporting features could use some improvement. We use some of the reports to manage feedings and medications for the pets in our care. But many of the reports would be more useful if they were a bit more customizable (sorting and filtering for example) and allowed you to pick and choose the fields that you want to have in your report instead of only offering canned reports. However, this is a minor improvement opportunity amid a sea of benefits to using this feature rich and highly functional application.

Antwort von Shanree Solutions

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that Kennelbooker is an essential part of your day-to-day operations and that you find the interface easy to use and highly customizable. We’re especially glad that the multi-language support has been beneficial for your customers who speak German, French, and English—helping you meet the needs of all your clients.

We appreciate your feedback on the reporting features, and we understand how valuable customizable reports can be for managing tasks like feeding and medication schedules. Your suggestion about adding more flexibility with sorting and filtering is noted, and we’ll certainly look into improving this aspect.

We’re delighted that your experience with Kennelbooker has been excellent, and we’re always here to provide quick responses and solutions when needed. Thank you again for your kind words and for trusting us to help manage your business. We look forward to continuing to support your success!

Beantwortet am 3.10.2024
Robyn
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 18.8.2022

Happy Tails Boarding

Overall my experience has been great. I have had very little trouble with the software, and it keeps my schedule for me in one neat place

Vorteile

So many people change their schedule or make adjustments to drop off and pick up days. I cannot imagine doing this by paper. This software keeps your schedule in one place and keeps all of your customer information, vaccination info, and animal info all in one place. I love the friends and enemy's feature; this has helped us take the guess work out of what we do. We already know who we have mingled the dogs with and who they get along with. It is great!!!!!!

Nachteile

I don't like that when you have a dog boarded if you add a service such as a groom it doesn't put it on the top of the schedule. The only way we know how to do it is to make it two separate bookings and then staff have trouble with total cost. That is one thing I would change is the way you look up how much the customer owes.

Antwort von Shanree Solutions

Thank you for your fantastic review! We’re so glad to hear that Kennelbooker has made scheduling and managing customer, vaccination, and animal information so much easier for you. It's great to know that features like the "friends and enemies" function have been especially helpful in streamlining your day-to-day operations—ensuring the right dogs are mingled together is key!

We appreciate your feedback on the grooming service addition. We understand how important it is to have everything seamlessly integrated into the schedule and billing, and we’ll certainly take your suggestions into account as we continue to improve the platform.

Overall, we’re thrilled that your experience with Kennelbooker has been so positive, and we’re here to support you as you continue to grow your business!

Beantwortet am 3.10.2024
Jennifer
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 11.8.2022

The silent king of kennel software

Phenomenal. I spent a lot of time playing with it before I signed up. [SENSITIVE CONTENT] spent a lot of time answering my a million questions and still, when I forget something or don’t know where to find it, they’re always so helpful.
You basically can adapt almost every aspect to cater to your needs. I couldn’t be more pleased.

Vorteile

Hands down, the ability to customize almost every aspect to fit your needs is by for the most important feature this software offers. Most all issues I encounter are resolved usually within the hour if not less. The programmers really listen to the needs of their clients and they take suggestions and often implement them. I can’t imagine using any other software.

Nachteile

The inability to send customers our waivers to sign via email without them having to log into their account and/or request a service. Who knows, they may have fixed this but last I asked they hadn’t. This is important for my older clientele who are not really keen on the use of technology. I generally have to spend more time walking them through the steps when I could easily fill out all the info and just send their waiver to review and sign in an email.

Antwort von Shanree Solutions

Thank you for your glowing review! We're thrilled to hear that KennelBooker's customization options have been such a key feature for you and that our team has been quick to resolve any issues you've encountered. It's great to know that we’ve been able to adapt to your needs and that you can't imagine using any other software.

We appreciate your feedback regarding sending waivers via email without requiring customers to log in. We have added this to the system - when a sending booking related emails a link is added for the customers to sign the waiver and they do not need to sign into or have an online account to do this!

Thank you again for choosing KennelBooker, and for recognizing our dedication to customization and customer service. We're always here to help and appreciate your continued support!

Beantwortet am 3.10.2024
Nikki
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 16.8.2022

Big fan of KB

We've had an overall great experience.

Vorteile

Easy of contacting customer service, for my entire team. I needed software that the team members could troubleshoot so it made my life easier. We like almost everything about Kennel Booker and the things we would change are pretty minimal.

Nachteile

I listed most of them on the previous screen. I didn't list one thing that would help tremendously and is probably one of the most stressful parts of my life during Dec/Jan. The subscriptions and the services are very difficult to update pricing for. The subscriptions are tied to Stripe, so I am sure there's not much that can be done about that. I noticed when we updated prices that we had to manually change them in each portal location for each scheduled service.

Antwort von Shanree Solutions

Thank you so much for your detailed review! We’re thrilled to hear that Kennelbooker has been a helpful tool for your team and that our customer service has been a strong point. It's great to know that your entire team can troubleshoot, making management easier for you.

We appreciate your feedback regarding subscription pricing updates and the challenges with updating prices through Stripe. We understand how time-consuming that can be, especially during peak periods like December and January. We’ll definitely look into ways we can improve that process to reduce stress and make updates more efficient.

Thank you for choosing Kennelbooker, especially for handling multiple locations and integrating with Stripe for subscriptions. We’re committed to making your experience even better as you continue to grow, and we’re here to support you every step of the way!

Beantwortet am 3.10.2024
Katie
Katie
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.8.2022

KennelBooker was the best thing I did starting up

I love it. I looked at other booking software and this is the best for the value by far.

Vorteile

It is so easy to use, track vaccinations, organize bookings and see my daily to do

Nachteile

I would love an app I can send my clients. I would also like to be able to put private clients notes (like if we have had any issues in the past)

Antwort von Shanree Solutions

Thank you for your wonderful review! We're thrilled to hear that Kennelbooker has been such a helpful tool for your business, making it easy to track vaccinations, organize bookings, and manage your daily tasks.

We appreciate your suggestions about having a dedicated app for clients and adding the ability to include private client notes. These are great ideas, and we’ll definitely consider them as we work to improve the software.

Thank you for choosing Kennelbooker and for recognizing its value compared to other alternatives. We’re here to support you as your business grows!

Beantwortet am 3.10.2024
Cindy
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 16.8.2022

Small Boutique Cat Boarding

Vorteile

We are a small scale (just 3 main kennels) boarding facility as an add-on service to a larger business. A kennel software did seem a bit out of our price range however, as the owner I manage most of the business remotely as I work another job and can't afford a manager. Having KennelBooker helps me manage the bookings remotely and keep an eye on any transactions/settings employees have done and spot errors and make corrections quickly. I also like how customers can upload their own vet documents and input feeding instructions etc.

Nachteile

Overall I'm happy with the software but I do wish it did not require customers to create an account just to check initial availability and the flow of some of the steps to confirming a new booking.

Antwort von Shanree Solutions

Thank you for your thoughtful review! We're glad to hear that Kennelbooker has been a valuable tool in helping you manage your small cat boarding facility remotely. It’s great to know that features like vet document uploads and feeding instructions have been beneficial, especially when you’re balancing multiple responsibilities.

We appreciate your feedback regarding account creation for availability checks and the booking flow. We understand how streamlining these steps could improve the user experience, and we’ll certainly take this into account as we continue to enhance the software.

Thank you for choosing Kennelbooker, especially as a small business with unique needs. We're happy to support you and your team, and we're here to help as you continue to grow!

Beantwortet am 3.10.2024
Jenn
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 11.8.2022

Good program

it has been an ok program to work with. good for the industry

Vorteile

good at keeping client information, and online bookings

Nachteile

the individual pages get bogged down, when you use the activity portal, we had to create our own airtable to record activity, since we have dogs that stay with us long team. Also, when a client has multiple dogs boarding, it will not separate them out on the boarding calendar, so if the client has 5 dogs, it will show all 5 dogs in 5 different slots on the calendar (this sucks). would love for the activities to have a portal on the daily overview page, so that you could from there input items, but that will only be helpful if you can keep the individual dog pages from bogging down.

Antwort von Shanree Solutions

Thank you for your detailed review! We're glad to hear that KennelBooker has been a good fit for managing client information and online bookings, and that it seemed like the better option for your business needs.

We appreciate your feedback regarding the activity portal and how individual pages can get bogged down. We updated this to add paging for when adding so many activity records, most bookings tend to be 1-2 weeks in duration, in your case they last for months and we hadn't factored this into the design of the activity feature.

You can also now quick record feeding and medications from the daily overview screen.

Thank you for choosing KennelBooker and for sharing your insights. We're here to help improve your experience and make the system even better for your needs!

Beantwortet am 3.10.2024
Julie
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.8.2022

Excellent Software

Kennel Booker has been a great experience. When I couldn't figure out how to do something they were very responsive to my questions. They always get back to me quickly and help me solve my questions. I find this program easy to use and set up. Kennel Booker regularly makes updates and improvements to the software. They are always listening to us that use it daily when we run into things or request new improvements.

Vorteile

This software is easy to use and provides everything I need to effectively run my boarding kennel. This product provides a full service from scheduling to maintaining clients’ accounts to sales of products and services. It has an easy to use setup for online registration and booking for clients. This software is customizable to suite your needs. The software developer is very open to helping develop specific items you may need to make your business work. This software also intrigants with several online payment systems and with QuickBooks. It's a great product.

Nachteile

Although, they are very good at helping provide customizable integrations there are a few things that I wish it had. I wish there were a few more financial reports available. There is a nice timecard option I wish that intergrated with Quickbooks payroll. I wish there were a bit more things that could be customized by me such as automatic emails or messages to clients. Few more customizable settings for online registration and bookings would be nice. They have a help section but it could be a bit more complete. There has been a few things I looked for that wasn't addressed.

Antwort von Shanree Solutions

Thank you for your detailed and thoughtful review! We're thrilled to hear that KennelBooker has been a valuable tool for running your boarding kennel, from scheduling and client management to product and service sales. It’s wonderful to know that our software’s customizability and integration with payment systems and QuickBooks have been beneficial to your business.

All of the Email, SMS, and Push notifications can be fully customised from the settings area, the QuickBooks integration has been revamped and bookings and payment records are now sent automatically.

And there are extensive financial reports in the system, you can also export this information into excel to further analysis the data.

Thank you for choosing KennelBooker and for highlighting how easy it is to use and set up. We’re always listening to our customers, and we’re glad to hear that our team has been responsive and helpful with your requests. We look forward

Beantwortet am 3.10.2024
Elaine
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 11.8.2022

Best Bang for your Buck

Vorteile

Great customer service -[SENSITIVE CONTENT] and his team are very responsive and take customer feedback into account when making updates! The cost is fantastic, and a lot of features are customizable in the settings, from what individual pet spaces are called (runs, rooms, kennels, etc.) to what invoices and run cards look like. The built in email capabilities are awesome - that alone has saved us so much time.

Nachteile

The overall interface can be a little clunky from time to time, and periodically there are system glitches. They’re always solved quickly, but are frustrating nonetheless. Looking at the calendar from one month to the next isn’t possible without changing pages, which makes viewing reservations over those periods a little more challenging.

In Betracht gezogene Alternativen

Revelation Pets

Warum Kennel Booker gewählt wurde

Our version was being discontinued and we had some frustrations with the software company.

Gründe für den Wechsel zu Kennel Booker

Price and responsiveness were the main driving factors.

Antwort von Shanree Solutions

Thank you for your review! We're so glad to hear that you find KennelBooker to be a great value, and we're happy that the customer service and built-in email capabilities have been saving you time and enhancing your experience. Customizability is something we prioritize, so it's great to know that features like invoice and run card customizations are working well for your business.

The booking calendar is quite complicated to display, and a lot of information needs to be pulled out of the database to display all of the bookings, in order to make the calendar display quickly we have limited it to show bookings on a month to month basis. We hope to allow for scrolling and automatic loading of data in the future.

Thank you for choosing KennelBooker for its price and responsiveness, and for trusting us to help streamline your operations. We're here to support you and continue making the platform even better!

Beantwortet am 3.10.2024
Robyn
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.8.2022

Kennelbooker is essential to my business.

Vorteile

When I began using Kennelbooker, my business was on excel sheets and paper folders. I choose Kennelbooker because I could afford it and it had the components I needed. What I didn’t know was that the quality of customer support was going to be off the chart! Anytime I needed help they were there, half a world away in Ireland. The reports are amazing and I had no idea that as my business expanded to more employees how important they would become.

Nachteile

I would like to have another payment option other than Stripe. I accept Square in my business and it would be helpful if I could be able to accept it online as well.

Antwort von Shanree Solutions

Thank you for your wonderful review! We're so glad that KennelBooker has been an essential tool in helping you transition from Excel sheets and paper folders to a more efficient system. It's fantastic to know that our customer support exceeded your expectations and that the reports have become even more valuable as your business has grown.

We will look to incorporating Square in the future, but their API is still a little limited and they do not have the same level of support/features that Stripe allows for.

Thank you for choosing KennelBooker and for sharing your experience with us. We're here to continue supporting you as your business expands!

Beantwortet am 3.10.2024
Cecilia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 24.8.2022

Lovely and confusing

Purpose wise, our needs are met. But It would be awesowe to be able to decide what yoy would like on the "first page" så the features we use more often could be easy access...

Vorteile

I like the fact that you are aloud to klick on different parts in the program and still manage to get to were you want. there is not just an ONLY WAY of access, but several.

Nachteile

The fact that we still have't figured out how two customers that booket the same dates of stay - and get different quantity of days/nights. One had 7 nights and the other one 8 nights... How come? :)

And some functions is hidden in text that work like links but with no appearence of that function...

Antwort von Shanree Solutions

We're glad to hear that you appreciate the flexibility of navigating through Kennelbooker and that it meets your needs overall.

Regarding the number of day/nights the system lets you charge for an additional day/night if checkout is not before a certain time, eg if the pet is not collected by 5pm an additional nights fee would be added to the booking.

Also on set up switching from nightly based bookings to daily based bookings would mean a Mon-Fri booking would be counted as 4 nights or 5 days depending on your preferred pricing.

We've already taken some of your suggestions and added them to the system!

Thank you for choosing Kennelbooker for its affordability and fit for your business. We’re always here to help if you need further assistance!

Beantwortet am 3.10.2024
Julia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.8.2022

Kennel Booker - Excellent for Daycares & Boarders

Kennel Booker keeps our business flowing and we can see ahead and optimize our bookings

Vorteile

Ease of use, good support, you can see quickly the coming weeks business

Nachteile

Subscriptions model only available for daycare. We would like see subscriptions extend to dog walking, grooming and any other services offered

Antwort von Shanree Solutions

Thank you for your review! We're thrilled to hear that Kennelbooker has been effective for your daycare and boarding operations, and that the ease of use and support have been beneficial to your business.

We appreciate your feedback on expanding the subscription model to other services like dog walking and grooming. We’re always looking for ways to enhance the platform and will certainly consider this in future updates.

Thank you for choosing Kennelbooker and for highlighting the improvements over your previous system. We're committed to continuing to support your business as you grow!

Beantwortet am 3.10.2024
Rebecca
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
1
Kundenbetreuung
1

4
Bewertet am 12.8.2022

Best of a bad bunch

This is a good system, to be used as an interim before we create our own. It would be good to buy a license, continue paying to monthy fee and then have our own software team make changes to make it work for our business.

Vorteile

Integration with xero and ability to use on lots of different services

Nachteile

Training calandar should be like the grooming calendar, there is no way to prevent double bookings
Things don't do what they appear to do, like setting capacities or closed days

Antwort von Shanree Solutions

Thank you for your review! We're pleased to hear that the integration with Xero and the ability to use KennelBooker across different services has been helpful for your business.

We appreciate your feedback regarding the training calendar and double bookings, as well as issues with setting capacities and closed days. We have added additional calendar options for training bookings, you can also set capacities and add in partial and full closed dates for all or some of your services.

It's great that KennelBooker is serving as an interim solution, and we’re happy to hear you'd be interested in continuing with us while customizing the system for your business. If there's anything we can do to make the transition smoother or assist further, we're here to help!

Beantwortet am 3.10.2024
Tara
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 6.9.2022

Kennel Booker - cat & dog boarding facility

Overall it has been good. I wouldn't go back to our old system

Vorteile

That clients can fill out & update their own information & we can send generated emails with standard information.

Nachteile

the split booking feature is difficult to use
the program does not lend itself well when you do different types of boarding...for example cats verses dogs.

Antwort von Shanree Solutions

Thank you for your review! We’re glad to hear that Kennelbooker has been a positive upgrade for your boarding facility, especially with the convenience of allowing clients to update their own information and the ability to send automated emails.

We appreciate your feedback regarding the split booking feature and the challenges of managing different types of boarding, like cats versus dogs. We’re continuously working on improvements and will take this into account to make the experience even smoother for businesses like yours.

It’s great to hear that Kennelbooker has eased your data entry process and simplified online booking for your clients. We're happy to have you onboard and are committed to making your experience even better in the future!

Thanks for choosing Kennelbooker!

Beantwortet am 3.10.2024
Vanessa
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 12.8.2022

Dog Daycare

Puts the customer in charge but allows the business to control the extent

Vorteile

Easy to use, once set up this software is a dream. Customers have the ability to book in which makes the business run so much more efficiently. With the exception of the con below generally very happy

Nachteile

One issue really ....

Example
Tuesday evening, you have set out customer name boards for all the dogs who are booked in for Wednesday say 45 dogs

You arrive Wed morning and you now have 55 dogs now booked in.....there is no way on KB to see who the extra 10 are !!!!

In Betracht gezogene Alternativen

Revelation Pets

Warum Kennel Booker gewählt wurde

Life was too short

Gründe für den Wechsel zu Kennel Booker

Based in Ireland so no time difference and price

Antwort von Shanree Solutions

Thank you for your review! We're glad to hear that once set up, KennelBooker has been a great fit for your dog daycare and has helped make your business run more efficiently, especially with customer self-booking.

Thanks for you feedback - it's always great to wake up to a raft of new bookings that come in from the online booking portal, you can quickly see these new bookings from the recent bookings panel or from the daycare report as it shows the created date of the booking.

Thank you for choosing KennelBooker, and we're thrilled to support your business in Ireland! If you ever have more suggestions or need assistance, we're here to help.

Beantwortet am 3.10.2024
Andy
Andy
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.3.2018

Easy to use, but very powerful.

It makes running my cattery so much easier.

I can't say there's anything that I don't like about KennelBooker. There have been a couple of things where I've thought "This could be better", and I've emailed the rep and he's fixed it the very next day!

Vorteile

KennelBooker includes everything I've needed to get my Cattery admin running smoothly - customer and pet records, booking schedule, at-a-glance views of which rooms are in use at any one time... On top of that, it has an excellent, yet simple, online booking tool for customers to use. It's mobile friendly too, so I can easily check the schedule and confirm online bookings when I'm out and about. I've been able to start slowly, making use of only the bits I needed, and then started using more and more of the features as I've settled into the business. First I just used it for bookings, then I started logging vaccination details, then uploading scans of vaccination certificates, pet photos, dietary notes, then I turned on the online booking, and now I'm exploring the online payments integration.
One of the customer rep is very responsive to feedback and has made a couple of tweaks that I've asked for very quickly.

Antwort von Shanree Solutions

Thank you for your fantastic review! We're so glad to hear that KennelBooker has been a powerful tool for managing your cattery, from customer and pet records to booking schedules and vaccination details. It's great that you’ve been able to gradually explore and use more features as you've grown into your business.

We love that you're finding the online booking tool and mobile-friendly interface helpful for managing your business on the go. It's also wonderful to hear that our team has been responsive to your feedback and made quick adjustments based on your needs.

We're delighted that KennelBooker has made running your cattery easier, and we're here to continue supporting your business as it grows!

Beantwortet am 3.10.2024
Nicole
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.10.2018

Easy to use all around

Kennel Booker makes doing business easy.

Vorteile

We were growing faster than I could keep track of all my pet vaccines and client information. Kennel Booker was a perfect solution for us. Now it is easy to keep track of all our pet and client information and Kennel Booker alerts me when vaccines are out of date. One less thing to look up when booking return clients. I can schedule for my specific site, runs, and services, sending tailored confirmation emails for all. The support we got when setting up for our site was wonderful. They were super attentive and helpful, walking us through each question we had, even adding new features that addressed specific things we wanted!

Nachteile

The only thing I wish I could do on Kennel Booker is to sort my financial/payment information by payment date, rather than just by booking/stay date. Lots of our clients split payments between drop-off and pick-up. When they are in the same month, its not a big deal, but when it crosses two months, my financial data is off.

Antwort von Shanree Solutions

Thank you for your detailed review! We're so happy to hear that KennelBooker has been the perfect solution for managing your pet and client information, especially as your business continues to grow. It's great to know that features like vaccine alerts and tailored confirmation emails have made your operations smoother, and we're glad our team was able to assist you during the setup process, even adding features specific to your needs.

You can use the Payments report to view all payments made, you can't do this on the booking report as a booking can have several payments which can be made in different months/years.

Thank you for choosing KennelBooker, and we're thrilled to know that it's made doing business easier for you! We're here to continue supporting you as your business grows.

Beantwortet am 3.10.2024
Stacy
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.8.2022

Very user friendly

Vorteile

KennelBooker is a very easy user friendly program to become familiar with and to use everyday! All my information is there and available very easily and quickly.

Nachteile

I wish there was an app to use on the go. I am able to get into on the go through the website but would love an easy app

Antwort von Shanree Solutions

Thank you for your review! We're delighted to hear that you find KennelBooker user-friendly and that it helps you access your information quickly and easily.

You can login to KB on your phone the system is fully responsive and their is a Pet Parent downloadable from the IOS and Android stores so your customers can make bookings on the go!

Thank you for choosing KennelBooker for its features, price, and ease of use. We're here to support you as your business grows!

Beantwortet am 3.10.2024
Allyson
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 23.8.2022

Great customer service

Overall this is a great program

Vorteile

Fairly easy to use. Favorite part is the customer service

Nachteile

Some things we would like are not available yet

Antwort von Shanree Solutions

Thank you for your review! We're glad to hear that you find Kennelbooker easy to use and that our customer service has stood out as a favorite part of your experience. We truly value providing top-notch support to all of our users.

We appreciate your feedback on features you'd like to see, and we're always working to expand and improve our offerings.

Thanks for choosing Kennelbooker over other alternatives like Gingr, and we’re excited to continue supporting your business with a program that’s both cost-effective and user-friendly!

Beantwortet am 3.10.2024
Dawn
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 11.1.2021

Very Simple Software For Kennel Owners

If you aren't extremely tech savvy, or simply looking for a very easy way to manage your kennel business- Kennel Booker really can't be beat. It's extremely intuitive and takes only a few minutes to really figure out all of the features. If you're looking for software with a lot of extra features, there are better options out there.

Vorteile

Out of all of the kennel boarding software that I have used, Kennel Booker is by far one of the simplest interfaces. It's very easy to navigate and has a very simple layout that makes booking, tracking, and managing appointments very easy. If you have a kennel that provides other services (daycare, training, etc) you can also manage all of those aspects in the same place- and can even view all appointments varying different services on the same page- which is very nice if you have only one or two employees managing all aspects of your work.

Nachteile

I have switched to other boarding software that had a few more features. This software is definitely a "no frills" approach to dog boarding organization- but there are other options out there that have a much more in depth interface. I prefer softwares with more features that really allow me to manage every single little aspect of my business in one place.

Antwort von Shanree Solutions

Thank you for your review! We're glad to hear that you find KennelBooker to be one of the simplest interfaces to use for booking, tracking, and managing appointments. It’s great to know that the streamlined layout makes it easy to handle multiple services, even for small teams with just one or two employees managing everything.

The system is quite powerful and extensive and does allow you to manage all aspects of your business, if you jump into the settings area you can add additional features to your account, when settings up KB we try to not overwhelm new customers with all of the bells and whistles!

Thank you for highlighting KennelBooker’s intuitiveness and ease of use, especially for those who aren’t tech-savvy. We’re here to continue supporting you, and we appreciate your insights as we work to improve!

Beantwortet am 3.10.2024
Sonia
  • Branche: Professionelles Training & Coaching
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 6.10.2022

Kennel Booker doing a great job for diverse kennel facility

Excellent - saves us time and keeps track of money - nice to have customers log on, put everything in, and pay without hours on the phone.

Vorteile

I find new software quite daunting, and had tried another company's product, which was horrible. Kennel Booker was easy to set up, customers have no problems with it - its management reports etc are useful and we are very happy with it.

Nachteile

There are some things which could be easier to customise, and we havent yet set it up to integrate wtih Xero.

Antwort von Shanree Solutions

Thank you for your thoughtful review! We’re so glad to hear that Kennelbooker has made a positive impact on your business, especially after a challenging experience with other software. It’s great to know that the ease of setup, customer experience, and management reports have been beneficial to your operations.

We appreciate your feedback regarding customization and Xero integration, and we’re always working to enhance those areas to make the platform even more adaptable to your needs.

It’s fantastic that Kennelbooker has helped streamline your processes, saving you time and simplifying payments for both you and your customers. We're thrilled that our service, flexibility, and ease of use have stood out for you, and we look forward to continuing to support your business!

Thanks again for choosing Kennelbooker!

Beantwortet am 3.10.2024
Alastair
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

3
Bewertet am 18.8.2022

Software for Boarding Kennel's

Vorteile

Holding client information, ability to change bookings. Ability to customise Forms

Nachteile

Software was updated and changed without warning which caused issues learning how to use after changes had been made.

Antwort von Shanree Solutions

Thank you for your review! We're glad to hear that Kennelbooker has been helpful in managing client information, adjusting bookings, and customizing forms for your kennel.

We apologize for the inconvenience caused by the updates. We understand how important it is to have a smooth transition when changes are made, and we appreciate your feedback. We’ll work on improving communication around updates to ensure you’re always prepared.

Thank you for your valuable input, and we look forward to continuing to support your business!

Beantwortet am 3.10.2024
78 Bewertungen

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