--- description: Reviews zu Shelf Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Shelf mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shelf | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Shelf](/software/435224/shelf) # Shelf Canonical: https://www.softwareadvice.de/software/435224/shelf Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/435224/shelf?page=2) > Shelf ist eine herausragende, innovative Wissensautomatisierungsplattform, die Remote-Mitarbeitenden dabei helfen soll, produktiver und effizienter zu arbeiten. Mit MerlinAI kann Unternehmenswissen automatisch durch den Kontext vorgeschlagen werden. Shelf ist in die Workflows von Teams integriert, damit es funktioniert, wo auch immer du arbeitest. Shelf wurde von Harvard-KM-Experten und Datenwissenschaftlern entwickelt und wird von Unternehmen wie HelloFresh, Google und HireRight verwendet. Shelf bietet das MerlinAI-Vorschlagsmodul, eine punktgenaue Suche, automatisierte Inhaltspflege und leistungsstarke Analysen. Shelf basiert auf einem modernen Technologie-Stack, ist einfach einzurichten, erfordert keine Entwickler und erfüllt die strengsten Sicherheitsstandards. In all den Aspekten, in denen traditionelle Wissensdatenbanken versagt haben, ist Shelf erfolgreich. Vereinbare einen Beratungstermin. > > Bewertung: **4.8/5** von 106 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 106 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Shelf - **Region**: Stamford, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 0,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Russisch, Spanisch, Ukrainisch - **Verfügbare Länder**: Deutschland, Dänemark, Finnland, Frankreich, Irland, Italien, Kanada, Niederlande, Norwegen, Schweden, Schweiz, Spanien, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - API - Agentic Task Execution - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Audiodatei-Management - Audit Trail - Autonomous Task Execution - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Catalog Management - Chatbot - Content-Management - Conversational AI ## Integrationen (23 insgesamt) - Box - ClickHelp - Confluence - Contentful - Dropbox - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom - Kustomer ... und 8 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [AI Agents for Customer Support](https://www.softwareadvice.de/directory/5207/ai-agents-for-customer-support/software) ## Ähnliche Kategorien - [AI Agents for Customer Support](https://www.softwareadvice.de/directory/5207/ai-agents-for-customer-support/software) - [Content-Management-Systeme](https://www.softwareadvice.de/directory/4543/cms/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) - [Call-Center Software](https://www.softwareadvice.de/directory/4588/call-center/software) - [Wissensmanagement Tools](https://www.softwareadvice.de/directory/1884/knowledge-management/software) ## Alternativen 1. [Tidio](https://www.softwareadvice.de/software/157633/tidio-chat) — 4.7/5 (590 reviews) 2. [AIDA](https://www.softwareadvice.de/software/230050/aida) — 4.8/5 (30 reviews) 3. [Bitrix24](https://www.softwareadvice.de/software/128326/bitrix24) — 4.2/5 (1002 reviews) 4. [Docebo](https://www.softwareadvice.de/software/4847/docebo-lms) — 4.4/5 (238 reviews) 5. [Crowdin](https://www.softwareadvice.de/software/171337/crowdin) — 4.7/5 (184 reviews) ## Nutzerbewertungen ### "Shelf helps our marketing team be more collaborative and efficient" — 5.0/5 > **Marc** | *16. Oktober 2017* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - Shelf is great for project research and managing advertising versions and sales collateral for our marketing team - Easy to organize various iterations and revisions with custom and company tags, badges, groups, organization library, folders, etc - A powerful search tool that keeps what the team needs within reach. We can search inside documents \& images and filter by version, date, users, content type and even different locations - Shelf has been an Evernote replacement for our team. It's a much easier and intuitive way for marketing and product teams to collaborate on content research. > > **Nachteile**: Cons; would like to see an integration for Slack. Our team uses Slack and it would be helpful to be able to pull in our attachments and links into Shelf so we have a more comprehensive experience. ----- ### "Shelf Helps your Business" — 5.0/5 > **Angelika** | *4. Juni 2025* | Design | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It helps you get the information and knowledge you need. with the information and knowledge it allows you to handle customer inquiries. > > **Nachteile**: nothing. shelf has been amazing for my customer service workers. it has helped them with their calls and handle customers accordingly. > > my experience has been amazing with shelf. my customer service associates use it to help them with phone calls. ----- ### "Cloud Based Knowledge Management System" — 3.0/5 > **Don** | *18. Februar 2019* | Forschung | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The search features , quick customer care responses and online tutorials. > > **Nachteile**: The speed and the sense that they were learning the functionalities of the product on the job. > > We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps. ----- ### "Great experience, friendly, knowledgeable, no sales pressure which was AWESOME and APPRECIATED\!" — 4.0/5 > **John** | *19. Januar 2018* | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We like the ease of sharing files and different resources across our membership. The ease of adding both internal content via OneDrive and external content with their Web Clipper is not found on any other product. Having the ability to customize user groups with specific roles in their group is a great feature. Allows us to promote people to roles in a group but not on the overall platform. The ability to make certain things public and certain things private allows for easy sharing and linking from website and social media. The search feature is the most impressive feature, allowing users to search from a wide variety of content across the entire platform. Don't forget about the ability for authors to get emails alerting for new comments to easily respond and address certain questions. > > **Nachteile**: The lack of a built in CRM tool and/or linking via api keeps the product from certain users but is the best CMS on the market. > > Easy CMS for users with NO TECH experience. Deepens our value to our members by providing not just our content but valued content from external sources in 1 easy to find, easy to search, and easy to share online platform. ----- ### "User Friendly with Great Features and Functionality\!" — 5.0/5 > **April** | *14. November 2017* | Musik > > **Vorteile**: The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze. I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team\! There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch\! ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/435224/shelf?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/435224/shelf) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten