Gaviti

Hi Siobhan,

Thank you for your lovely review! We're so happy to hear that Gaviti is making your life easier and that you find it user-friendly—that’s exactly why we’re here!

I’ve shared your feedback about the timing of product updates with our development team. We truly value your input and will explore ways to address this concern.

Thank you once again for taking the time to leave a review.

Hi Alicia - We are glad that Gaviti has been helping you keep track of correspondence. We pride ourselves on helping A/R teams get and stay organized. About the separation of billing, it is possible to do this, it's entirely up to you how you choose to structure your business units. Many of our customers use both approaches: some prefer managing everything under a single unit, while others set up multiple subsidiaries based on region, unit, branch, or other criteria. All of these options are supported.
Even within a single business unit, you can implement these distinctions using custom fields based on specific criteria.

About the disappearing invoices. Invoices don't disappear, it depends on the filters you set up. If you wish, you can apply a filter to view all invoices, including the paid ones, on the same page.

Please feel free to reach out to your dedicated customer success manager to help you.

Hi Alicia,

We're delighted to hear that Gaviti is delivering great value and that you find it user-friendly.

Regarding your concern about paid invoices and related notes, rest assured they don’t disappear. You have full control over what is displayed in your view. If you need assistance in configuring this, your dedicated Customer Success Manager is always available to guide you.

We truly appreciate you taking the time to share your feedback and look forward to continuing to support your success with Gaviti!

Hi Erin,

We are so glad that you get so much value from Gaviti. And we love the title of this review!

We understand the frustration with the system delays. We recently did a lot of product upgrades to help improve the system performance, so there shouldn't be anymore "oh snap" messages. :)

Thank you for taking the time to write a review.

All the best,
Sarah

I have good news. We just made some updates to the system which should help improve the speed and lagging. Thank you for taking the time to write a review!

Hi Kelly,

We are so glad that Gaviti is helping you be efficient and work better. That is why we are here!

Thank you for taking the time to write a review.

Hi Donna,

We’re absolutely thrilled to hear that you find Gaviti exceptional—your kind words are music to our ears!

While we know you’re not really complaining, we do have a solution to help with the challenge of keeping track of time (yes, we agree—reports can be fun!). Our customizable dashboards allow you to focus on exactly the data you need. You might find it helpful to set up a daily dashboard for quick, essential insights, and a more detailed dashboard for deeper dives when needed.

If you’d like assistance with setting this up, please don’t hesitate to reach out to your dedicated Customer Success Manager—they’re always happy to help.

Thank you so much for taking the time to leave a review.

Hi Rick - We are so glad that Gaviti is helping you maintain control and giving you visibility into invoices and A/R as a whole. We pride ourselves on helping customers collect faster, so glad this is working!

Please be aware that Gaviti doesn't create invoices, we only read the data from your ERP. So if the invoice is showing in Gaviti, it must exist in your ERP. However, there are ways to choose when an invoice is be filtered out. If you are unsure how to do this, please contact your dedicated Customer Success Manager.

Thank you for taking the time to write a review!

Thanks,
Sarah

Hi Ramona,

We’re thrilled to hear that you’re enjoying the platform and find our dunning functions easy to use.

Regarding your comment about invoice reminders, we’d like to highlight that the frequency and number of reminders fully controlled by you, the customer, through workflows. You can adjust workflows to send as many or as few reminders as you wish, ensuring they align with your needs. It might be helpful to discuss potential adjustments to the workflows with your team to ensure optimal use.

If you’re unsure about how to edit workflows, your dedicated Customer Success Manager is always here to assist. Don’t hesitate to reach out—we’re happy to help!

Thank you for taking the time to leave a review.

Best regards,
Sarah

Hi Brenda - We are glad that you are getting value out of Gaviti. The SPAM issue you mentioned is not uncommon with commercial emails. Please contact your dedicated customer success manager to discuss possible solutions.

Hi Amy,

We’re truly sorry to hear you’ve been having trouble. Gaviti is designed to manage information efficiently, so it sounds like there may be a setting that needs adjustment. Additionally, many actions can be performed in bulk to help streamline your workflow.

Your dedicated Customer Success Manager is here to assist you. Please don’t hesitate to reach out, and they’ll be happy to guide you through the best ways to optimize the software for your needs.

We appreciate your patience and feedback, and we’re committed to ensuring a smoother experience moving forward.

Thank you for taking the time to write a review.

Hi Andrew,

Thank you for sharing your feedback! We're thrilled to hear that Gaviti has significantly improved your company's A/R operations and overall communication. Your insights are invaluable in helping us refine our platform.

Regarding the lag time, we’re always working to enhance our product. If this is affecting your experience, we encourage you to reach out to your dedicated Customer Success Manager, who will be happy to assist.

Thank you for taking the time to write a review.

Hi Abigail,

We're delighted to hear that things are going well.

As you know, Gaviti seamlessly integrates with all business systems, so if you’re planning to continue using your current software, don’t hesitate to reach out to your dedicated Customer Success Manager. They’d be happy to explore any opportunities to further optimize your experience and tailor the system to your needs.

We appreciate you taking the time to leave us a review.

All the best,
Sarah

Hi Brianna,

Thank you so much for your wonderful review! We’re thrilled to hear that Gaviti is providing you with great value and making your work in A/R easier—it’s exactly what we strive for!

If you ever have any questions or need assistance, please don’t hesitate to reach out to your dedicated Customer Success Manager. We’re always here to support you!

Hi Angie - We are so glad that Gaviti is providing value for your organization and helping the collections process. Thank you for taking the time to leave us a review.

Hello Christina,

We're truly sorry to hear about the issues you've encountered with Gaviti. We've recently made some system improvements that should address the speed and performance problems you’ve experienced. If you're ever less than satisfied, please don't hesitate to reach out to your company's dedicated Customer Success Manager. Every one of our customers, regardless of size, has a dedicated point of contact to ensure their needs are met.

Hi Angi,

Thank you for your kind words about Gaviti! We're thrilled to hear that our product has been helping make your day more productive—that’s exactly what we aim to achieve for all our users.

To make logging in even easier, you can save your username and password on your login screen by updating your browser's autocomplete settings. Simply set it to fill the "username" field with your email address. As browser settings vary, we recommend checking your browser's help guide for specific instructions. If you need further assistance, please don’t hesitate to reach out to your company’s dedicated customer success manager—we’re here to help!

Thank you for taking the time to write a review.

-Sarah

Hi Edward,

We’re thrilled to know that Gaviti is making a positive impact with your A/R processes

While we strive to create the most user-friendly experience possible, we recognize there’s always room for improvement. We’d greatly appreciate it if you could share more details about any challenges you’ve encountered with your dedicated Customer Success Manager. Your insights will help us refine and enhance the experience for you and all our users.

Thank you again for taking the time to write this review—it means a lot to us!

Hi Steevan - We are glad that you find Gaviti user friendly. That is one of the aims we strive for. We are sorry that you can't perform some of the searches you want and can't see to edit some customer details. Please be in touch with your dedicated customer success manager so that we can figure what what is going on and help you use Gaviti even better.

I have good news. We just made some updates to the system which should help improve the speed and lagging. Thank you for taking the time to write a review!

Hi Julie -

We're thrilled to hear that Gaviti has been easy to use and valuable to your business. I’m sorry to learn about the glitches you’ve encountered. Rest assured, we prioritize every issue reported by our customers and will immediately bring this to the attention of our tech support team. We're always working to enhance our platform, and your input helps us improve.

Thank you for taking the time to write a review.

Hi Nichole,

We’re thrilled to hear that you find Gaviti easy to use. Our goal is always to create intuitive experiences for our users.

To quickly locate the invoices you need, you can use the filters available within the customer record view. If you need any assistance or have questions, please don’t hesitate to reach out to your dedicated Customer Success Manager—we’re here to help!

We truly appreciate you taking the time to share your feedback.

Best regards,
Sarah

Hi Candace - We are so glad that Gaviti is saving your company time and adding so much value. As for the setup, we hope that your dedicated customer success manager made it as smooth as possible. If you ever need anything, please reach out. Thank you for taking the time to leave us a review.

Hi Lenora,

We are so glad that you are happy with Gaviti. We are always improving our product and as you know released product updates pretty frequently.

I just want to make you aware that transaction ID numbers are a feature of Gaviti's Cash Application product. If this is something you are interested in, please contact your dedicated customer success manager.

We also do show if there is a credit balance. We have a column called "total balance" in the customer records' page. If the balance there is negative it means that this customer has credit balance.

We understand that you want to see more from Gaviti. If you have any specific suggestions, please don't hesitate to reach out to your dedicated Customer Success Manager.

Thank you for taking the time to write a review.

Hi Rina,

Thank you for sharing your feedback! We’re thrilled that Gaviti is supporting your organization, and we truly apologize for the slower performance you’ve experienced. We’ve recently rolled out a major software update designed to enhance speed and performance. We’d appreciate it if you could give it a try, and if you still encounter any issues, please don't hesitate to reach out to your dedicated Customer Success Manager. We’re here to ensure everything runs smoothly for you.

Thank you again for taking the time to leave a review.

Hi Lisa,

We're so glad to hear that Gaviti is helping your team stay organized and on top of everything!

We wanted to let you know that your customers can absolutely pay multiple invoices at once. If you’re using Gaviti's payment portal, they simply need to select the invoices they’d like to pay and click the button at the top.

If you’d like further assistance explaining this to your customers, please feel free to reach out to your dedicated Customer Success Manager. We’re always happy to help!

Thank for taking the time to leave a review.

- Sarah

Thank you for the very nice review Bart. We are so happy that you are finding Gaviti valuable and easy to use. I am also happy to tell you that Gaviti users actually CAN create their own dashboards AND their own custom field metrics. - Please reach out to your customer success manager for more information.

We are so glad that you are having a positive experience with Gaviti. We are sorry to hear about difficulty in searching for specific invoices. Gaviti offers a variety of search and filtering options designed to this process easy. If you need assistance utilizing these features, please reach out to your company's dedicated Customer Success Manager, who will be happy to guide you.

So glad that you are getting value out of Gaviti. We are working on improving the partial payments issue. Thank you for taking the time to write a review.

Hi Angela - We are glad that you find Gaviti easy to work with, that is our goal! If you are finding that you can't see certain information, please contact your dedicated customer success manager. We want to make sure your experience is as smooth as possible. Thank you for taking the time to write a review.

Hi Cheryl,

We’re thrilled to hear that you’re seeing results and find the platform easy to use. Helping our customers reduce open receivables without the hassle is exactly what we aim for.

We’re sorry to hear about the challenges you’ve encountered with reports. Your dedicated Customer Success Manager is here to help and can work with you to find a simpler solution. Please don’t hesitate to reach out.

Thank you for taking the time to leave a review.

Best regards,
Sarah

Hi Nicole - We are glad that you like Gaviti and are finding it valuable. We pride ourselves on smooth connections with other software systems, so if you are finding that Gaviti doesn't pair the way it should with another system, please reach out to your dedicated customer success manager.

Thank you for taking the time to leave a review!

Hi Kasondra,

Thank you so much for sharing your feedback. We're delighted to hear that you appreciate the look and feel of Gaviti! We understand how important it is to easily extract invoices and apply filters, and these features are core to the system.

To help you get the most out of Gaviti, we have a comprehensive Help Center (https://gaviti.com/help-center/) available, and you also have a dedicated Customer Success Manager who can assist with any specific needs or questions. Please don’t hesitate to reach out — we're here to ensure your experience with Gaviti is as seamless as possible.

Thank you again for taking the time to leave a review. We truly value your input.

Hi Liad - Thank you for taking the time to write a review. We are glad that you find the system easy to use, that is our goal! We want to make sure that you are having the best experience possible, so please feel free to reach out to your CSM and see if there is something we can do to make the email sending better for you.

Hi Ignacio.

Thanks for the compliments! We are so glad that your company is getting so much value from Gaviti's customer-facing payment portal. We have worked hard to make it the best one on the market.

To make logging in easier, you can save your username and password on your login screen by updating your browser's autocomplete settings. Simply set it to fill the "username" field with your email address. As browser settings vary, we recommend checking your browser's help guide for specific instructions. If you need further assistance, please don’t hesitate to reach out to your company’s dedicated customer success manager—we’re here to help!

Thank you for taking the time to write a review.

-Sarah

Hi Firdaus - We are glad that Gaviti is helping your business. Please be aware that it actually is possible to click on any item in any report and see the data behind it. Check it out the next time you log in!

Thank you for taking the time to write a review.

We are so glad that Gaviti is helping you with information organization. We understand your desire for enhanced filtering capabilities. Gaviti offers a variety of filters, allowing you to search by factors such as status, customer details, custom tags and more. Please contact your dedicated Customer Success Manager if you are not finding what you need. They can help you come up with a better workflow or put in a feature request. - Many of our product updates come from customer feature requests! Thank you for taking the time to write a review.

Thank you for the nice words Monica! Glad you find the system easy to use and understand. Thank you for the feedback about the credit report as well. We can look into this for you. We hope you continue to enjoy Gaviti.

Hi Shiran - Thank you for taking the time to write a review for us. Glad that the product is working well for you and that your experience is improving as time goes on. Your CMS, which every Gaviti customer gets, is always happy to hear how we can improve the product.

I have good news. We just made some updates to our system which should help improve the speed and lagging. Thank you for taking the time to write a review!

Hello Mark! Thank you for the very nice review. We are so glad that Gaviti has been able to help you. We look forward to continuing to serve you.