Zoho SalesIQ – Bewertungsseite 2

Vorteile

Easy to use, chat works well, clients & users seem to like it

Nachteile

Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.

Vorteile

Being able to automatically push chats into our CRM (ZohoCRM) as leads is just one helpful feature of Zoho Sales IQ. We are also able to see correlation between chats, pages visited, and user behavior. It provides reliable data to us and a positive user experience to our customers.

Nachteile

I wish there were more powerful reporting tools. The daily reports tell things like top referral sources, page visited--things about visitor behavior. It would be great to be able to view that over time within Zoho SalesIQ.

Vorteile

I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.

Nachteile

The software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

Vorteile

We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software.

Nachteile

This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software.

Vorteile

We implemented Zoho to add chat to our website. We tried out the paid version with the bot, but was a little complicated to set up so went to the free version. It fulfills the need and never crashes.

Nachteile

It would be great if the bot was a little easier to set up. When I asked customer service about helping they wanted to recommend me to their help page and never really would help me themselves.

Vorteile

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

Nachteile

I would have liked to receive more notifications of renewal and perhaps once my account went silent (no activity) for a long period, it would have been great to receive a phone call at the business to inform the correct parties of the paid platform that went without use.

Vorteile

I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

Nachteile

It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

Vorteile

I have been using SalesIQ since signing up to the Zoho One suite and it's become my defacto reporting tool. It's simple and easy to read.

Nachteile

Their graphical user interface is not that modern. That may not matter to you but it impacts how fast you can get through it.

Vorteile

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product

Nachteile

The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen

Vorteile

We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away.

We love that there is a mobile app so we can answer messages from customers away from the computer

Nachteile

Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that.

Vorteile

The tool delivers what it says it offers. Good customer experience and good agent experience.
The tool has been getting better with the availability of new features
The support team at salesiq is quite responsive.

Nachteile

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

Vorteile

like how easy it is to integrate it with your website.

The analytics that is sent to you to disclose patterns

The tracking and the automations like bots and smart triggers

Nachteile

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

Vorteile

The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!!

Nachteile

Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs.

Vorteile

It is really easy to customize and integrate the code in your website, it also connects really well with other Zoho products.

Nachteile

The administration menus are not very intuitive and before their most recent update the chat was not great looking.

Vorteile

Ease of use, and visitor website analytics, free plan ti try out

Nachteile

a bit confusing to set up some features

Vorteile

The option to integrate it into our website is excellent, very easy to integrate and the system provides a code to do it yourself.

Nachteile

If you make any change to the domain name, the code does not take the changes and must be modified manually.

Vorteile

We like that chat is available on mobile and web. Also nice that it ties into our CRM

Nachteile

Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

Vorteile

The basic, even free version is good for basic chat and visitor traffic tracking.

Nachteile

Customization of fields might be tricky as hidden fields to CRM and other more robust/advanced features.

Vorteile

The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!

Nachteile

The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting.

Vorteile

With Zoho Salesiq I can identify my visitors and potential clients of my website. It helps me improve the quality of my service.

Nachteile

I would like the price to be a little more flexible, considering that there are small companies that would like to implement these types of services to grow

Vorteile

I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help.

Nachteile

I dont have nothing to complaint about. I always see improvements. Maybe the price can be a little better but what they offer, it's worth it.

Vorteile

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

Nachteile

I think the cost should be for user packages, maybe that will help improve the purchase of small companies.

Vorteile

It is a complement to our vision. It allows us to provide a better service since we can identify our visitors and additional allows us to improve our informative content.

Nachteile

I would like to implement goals for the visitor. Daily, monthly even yearly goals would be interesting.

Vorteile

we can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal.

Nachteile

even though it is a cheap solution, we had to move to another option as we required more insights and visibility and making everything process-oriented to do more than just create leads and do everything using the other tools.

Vorteile

I like Sales IQ as it is more than live chat. It allows you to get all sorts of data on your website users including their location, the number of times they have visited before and the time spent on the website. You can then use these factors to calculate how valuable the customer is likely to be. There is also a useful tool for prioritizing them.

I really like the dashboard that displays the info as it is beautifully designed, plus when visitors come to your website and click chat to speak to you, the dashboard rings just like a telephone!

It's also very easy to set up - you just copy and paste some code above your website’s body tag.

Nachteile

I don't have any complaints. Some of these services I have tried in the past slowed down the website, but SalesIQ is nice and fast.

Vorteile

It is excellent for a very complete detail of the visitors. Know their origin, the time they dedicate to the site, great. By offering help you realize that you can improve your website content according to the visitors needs.

Nachteile

I think that the least I can like is that time is not enough to take advantage of all the features that this software have.

Vorteile

Easy to use and very reliable. Have been using the software for over a year

Nachteile

needs a little more functionality but overall the system does what it was designed for

Vorteile

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

Nachteile

It would be great to improve chat logging and task conversion. It's OK, but it would be great if to improve them a bit.

Vorteile

It offers a nice way to communicate with customers that are on our website

Nachteile

It was difficult to setup. Also - I would say that the way it physically looks on our website, it does not appear trustworthy. We have gotten feedback that it looks like you would be communicating with someone overseas - rather than here in our office in the US.

Vorteile

I love how this software integrates with the rest of the zoho suite. It is also free for the basic functions in which we use it. It was easy to setup and looks great.

Nachteile

I wish that you can filter the visitors by when the last made a visit to the website. Besides that everything rocks!

Vorteile

It is excellent to know which country you are visiting and which section shows the most interest. You can also identify those who return.

Nachteile

I would like the mobile application to have a better way of tracking visitors. Better notification Sometimes I do not realize that there are visitors.

Vorteile

It is very useful and simple to use.
It allows to know who visits your website in real time.
The customer service is really good
Create a channel of communication and attention with visitors to your website that opens a wide range of business possibilities

Nachteile

In my case, integrating the service to the website required professional advice.
After that the handling is very simple.
In short, some development knowledge is needed.

Vorteile

Sales IQ is great because it gives your company the ability to interact with your customer faster and easier than ever before.

Nachteile

I thought Sales IQ is good, but from a functionality and branding point of view there are just too many other companies that do things similar that look more attractive. I think if they want to be a leader in this industry they need to get their branding in order.

Vorteile

This tool is one of the best out there to attend your customers. Easy to integrate to other websites by just entering the code provided in your account.

Nachteile

No so many options to customize it and code might give you trouble on the integrated websites. Live chat support will help you any time you need.

Vorteile

It has options to adjust chat window to suite your website.
Seamless integration with Zoho CRM and Campaigns to track website visitors.

Nachteile

Its a good product didn't get any complaints till now.