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Alle Bewertungen zu Bonterra Penelope Filter anwenden
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
CFS Saskatoon
I feel the system is designed well as it is great for tracking our activities in our counselling department and makes reporting easier in terms of understanding demand and invoicing. I feel new staff are able to learn the system fairly quicly.
Vorteile
I find the support through submitting tickets very helpful and with new releases the system is current and incorporates . Also having the backup done by Athena is very beneficial to us.
Nachteile
I know there are a lot of other features offered but we haven't investigated them fully but from the limited exposure it feels very expensive.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Electronic web based office suite
Penelope has given us the ability to store our notes electronically and to manage our time through the scheduling function.
Vorteile
The scheduling function is easy to use and helps us ensure that our time is being used efficiently
Nachteile
The reporting function is limited. I would like the option to pull queries that could be down loaded into excel for further slicing and dicing.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good software but not intuitive for our users
very good experience with the team and support. When we have a recommendation they have taken this and tried to assist.
Vorteile
The software does allow for customization once we have a trained team onsite
Nachteile
It is not as intuitive and involves several steps for things that should be more smooth. It also is difficult to get information and reporting off the system for our funders
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Was involved and led the requirements study to bring Penelope to the Family Service Canada...
Nachteile
not at all user-friendly, costly, unreliable for data compilations and billing processes, reports are bad and inflexible, can not be effectively or easily or cheaply customized and adapted to needs, I could go on. Would be pleased to talk to the CEO or senior directors to propose recommendations and provide more information
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Penelope is a game changer for us
Real time access to our data therefore our reports are accurate and up to date
Vorteile
24/7 access.
Security and support from Athena
Reporting feature allows us to see our organisation
Real time results
Nachteile
Moving from laptop to tablet the forms don't resize well.
Would like ability to sort and filter my home page more..perhaps a search function
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
We love our "Penny"
In our company we refer to the Penelope Software familiarly as Penny. She is our friend in so many ways! She makes documentation, scheduling, reporting, payroll, invoicing easy! So much time is saved. She is User friendly as well making auditing for accountability and accuracy a breeze. I would recommend the software to anyone.
Vorteile
User friendly
Nachteile
Would like easier use of documents
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Case Management Software ever! Does everything we need it to and then some!
It's all in one - we don't have to fool around with multiple software programs for various functions.
Vorteile
The flow of the product; user friendly (our placement students have no difficulty using this software); efficient; accounting portion; great customer service through the help tickets.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
PENELOPE offers much in the way of case management, and tracking informal workshops etc
The ability to access and capture case management information securely, and the information from group meetings also both formal and informal.
Vorteile
The software is cloud based and has a wide application for use. We are happy with the software itself.
Nachteile
The software's wide application for use means lots of options, unfortunately the knowledge base doesn't provide the level of information required or is not easy to navigate. The availability of local technical support and expertise in New Zealand appears limited. It would be good to have face to face contact to talk about our ongoing set up (new programmes) and reporting needs.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Beth Moore
We have loved the people that trained us and helped us configure Penelope.
Vorteile
I like that we are able to customize it for our non-profit needs.
Nachteile
I would love it if it could merge with google spreadsheets.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
So Difficult
I'll just say this -- I was very glad to switch over to something that actually made sense to me.
Vorteile
It has a lot of what you need for conducting therapy and submitting for billing. I don't believe you'd need anything else really.
Nachteile
This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good results
Enables our organization to easily retrieve information even though you may not have personally put the information in the system.
Vorteile
Great resource for storing records, adding updates and retrieving information on clients. New accounts are very easy to set up.
Nachteile
Some parts are difficult to navigate without referring to the written instructions.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 201–500 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
Penelope Review
I don't use the software as often as some of our field staff but the process of customizing the software to fit our needs was great. Representative was our point of contact/penelope expert and did a fabulous job of walking us through the significant amount mapping and customization that our case management process requires.
Vorteile
Penelope was the best solution available for the advanced case management work our staff do across the U.S. Our customized employment professionals needed a case management system that allowed for a significant amount of narrative description and the folks at Athena were able to accommodate this need.
Nachteile
There's a bit of a learning curve with Penelope but it's well worth the effort to learn.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good program. Bizarre service
Good program. Bizarre service. Not an optimal combo
Vorteile
Program good, easy to navigate like many other programs with similar functions. Have used this for a long time and reluctant to switch...so grinning and bearing it with the strangest service I have ever witnessed. Head-spinning actually
Nachteile
Support is super strange. Took a week and too many emails to get help for a minor fix, and they charge money for a password change. Never been charged fir that before. Left a bad feeling
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great for Case Management
It has been pretty good. Although the interface isn't as intuitive as other tools the ability to manage cases and events adds a different dimension that takes it beyond merely a CRM or case management suite.
Vorteile
The ability to link clients, family members, and case workers as an 'entity' in a single case. Creating event triggers to remind users to fill out assessments.
Nachteile
I can't download the backend data via the web interface. This is done through a separate ODBC connection.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great system for tracking and billing.
Vorteile
I like the versatility within the site. We have numerous programs in our company that we run out of this system.
Nachteile
When pulling specific reports can be hard because we don't have all the reports built in that we need.
- Branche: Alternative Medizin
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
the worst ever
please make it for normal people
Nachteile
signs off every 15 min
not mobile friendly (iphone)
emails are so slow that it might take a day to be received
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
iTS GREAT
Vorteile
I really like the reports feature. I am able to run a report on almost everything that I have to discuss and report on on a weekly basis.
Nachteile
I not really fond of the date range on the reports feature. If it is possible can it include the setting "last week" or "previous week".
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Configuration of Penelope
Web base has been extremely easy. It is very easy to maneuver due to us being at different school sites in a day at times. Being able to have all the documents that we need on line. Our assessments are in bedded within Penelope. Our supervisors are grateful to be able to see the associate's BIRP's .
Vorteile
Software is easy to navigate and to access since our team work at school sites and we sometimes do not go to our offices. Being able to access clients files is so much easier than when we were doing it by paper.
Nachteile
It took about a year to complete from talks about what we want it and how we were going to use it to actually going live.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
Great so far
My organization is about to go live with Penelope so we have not realized the benefits yet. However, we are confident that we will, and Penelope's guidance and technical support throughout the implementation process have been outstanding.
Vorteile
Penelope provides a great balance between functionality and ease-of-use. The interface is very attractive and can be used on virtually any device. The system is easy to configure. Penelope provides everything my organization needs from a business functionality standpoint with the exception of accounting, which we do in another system.
Nachteile
Reporting out-of-the-box is very limited, but an interface with Tableau is available for an additional fee. Security setup is very cumbersome.
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Quelle der Bewertung
Penelope Review
Penelope is a robust case management software that has numerous flexible areas to meet the demands of differing social service agencies. Our agency, consisting of 50 clinicians, has mental health contracts with state, county and insurances -- all of which Penelope can manage quite well.
Service and support are usually responsive. Although we are struggling to get Athena software to add some new features that most health care software has already incorporated, such as integrated client sign ins.
There are some innovative features such as incorporate the ORS and field to add other outcomes measures.
Canned reports meet basic needs, but custom reports are not only possible, but are utilized by us on a routine basis.
Overall we are satisfied with Penelope.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Layers Upon Layers
Penelope is used at my workplace to document client interactions. In many ways, the system is complex and integrated. It allows our 110-member staff to record information in the correct categories. We are able to source the data collected from Penelope and integrate it into our excel spreadsheets. There are some bugs that create mild frustration, but overall, it was programmed by a specialist here to suit our needs. I am grateful we have the program.
Vorteile
Integrated data
Nachteile
Not overly intuitive
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Awesome easy to use
Vorteile
It makes everything a lot easier to find regarding clients and workers. It helps programs run smoothly on the paperwork side.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Pretty Good Software!
Vorteile
Customer support is awesome. They get back to you super quickly. It is very user friendly and efficient!
Nachteile
I've been using this software daily for a few months and the site has went down once for about half of a day. Would love to see an app for it.
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Penelope By Athena, good program!
Great!
Vorteile
I like this program for all our employees to use, its not hard to navigate and we all pretty much like it
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Quelle der Bewertung
We love Penelope!
We have been using Penelope at our organization for about 6 months now. We find that it is easy to use and also easy to teach others how to use. It is good to be able to collect our data in such an accessible spot!