Über Ooma Office

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration. With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three. Ooma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available.
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Ooma Office Video
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Ooma Office Preis

Ooma Office bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Ooma Office ist ab 19,95 $/Monat verfügbar.

Startpreis:
19,95 $/Monat
Preisinformationen:
Ooma Office costs $19.95 per month per user, including one toll-free number.
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Ooma Office Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,5
Funktionalität
4,5
Bedienkomfort
4,5
Kundenbetreuung
4,5
5 von 137 Bewertungen Alle Bewertungen anzeigen
Alexis K. Alexis K.
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.11.2020

Love the mobile application along with the desktop application

My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system.

Vorteile

With the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages.

As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours.

Nachteile

The only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others.

While these features are amazing in theory they are somewhat difficult to learn how to use them.

Alex K. Alex K.
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.11.2020

Ooma with the Save! Critical especially during Covid 19 Pandemic

We are using this product exclusively for our firm. The Ooma support staff is always accessible even during pandemic craziness. The sales rep has always been available even after activating the product. I am so happy that I selected Ooma as our phones and fax provider.

Vorteile

I love the Voice IP system. When the Stay-In-place order was issued by the California Governor, we had little time to react beause the immediate future ws uncertain as to having our business remain open with on-site workers. I was able to make a quick decision to have essential staff literally take the phone system home and plug it into their home internet connection. The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price. This allowed staff members to file documents and correspondence with digital fax capabilities. Simply Save Documents as PDF and Send. The next major feature that was amazing was the Digitial Receptionsit for call directing.

Nachteile

I believe if Ooma offered a tutorial reviewing all of the features to be provided directly after activation would have been able to get the staff up to date on the new product. Some staff members indicated that obtaining information as to the use of each feature was not simple to locate on their own.

In Betracht gezogene Alternativen

RingCentral MVP

Warum Ooma Office gewählt wurde

Old phone systems were having a lot of technical issues with the handsets themselves. Also switching from digital faxing was become more common and before we had to be on-site in order to do so. Old phone lines also had no ability for a digital secretary to direct calls without purchasing expensive equipment. Lastly, the attorneys of our firm were constantly having support staff contact client with updates because they were trying to protect their personal numbers. Ooma provides an application where calls can be made and only the work phone number would be shown to the receitpant.

Gründe für den Wechsel zu Ooma Office

Both Ring Central and 8x8 had informed me that I needed to purchase a Server and Switch. With Ooma I still had to purchase a Power Over Ethernet Switch but I did not have to purchase an expensive Server.
Carolyn T. Carolyn T.
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.11.2021

Ooma office is the best investment that I have made

Vorteile

Ooma office is the best investment that I have made for my business. It is very helpful that I route my business calls to my personal cell office and the virtual receptionist is a great feature. It also saves me a lot of money with me being able to send an e-fax from my Ooma office subscription. The customer service associates at Ooma are always extremely helpful and courteous. I highly recommend Ooma office to any business. It is a great asset and is very cost-effective.

Nachteile

I am very happy and do not dislike anything about this software.

Matthew W. Matthew W.
  • Branche: Fotografie
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
1

3
Bewertet am 20.8.2021

Ooma office - Like a bad marriage that fails within the first month

At this point, we started looking for another provider that could provide a simple solution for a sole-proprietor business at a savings. We found DialPad, which has been a DREAM to set up. Every interaction with DialPad has been pleasant and easy. We initiated the porting of our business number from Ooma to DialPad. Because of the length of time the porting took, we went over our 30-day trial period. Once the port was complete, cancelling the Ooma service was a nightmare. They want to hit me with the cost of the deskphone! There was a rental agreement hidden in the contract. The phone was not free! Early termination fees! They want me to pay to ship the phone back to them that I didn't want, otherwise they will charge me for the phone if they don't get it back.

This whole experience has been like extortion. If you don't need any phone hardware to run your business, DO NOT accept any "free" equipment from anyone trying to get you to switch to Ooma.

I spent 37 minutes on the phone trying to get them to send me a prepaid return label for the phone. I was transferred to a manager who told me that he sent me the label. After hanging up, there was no label, just the boilerplate email with the shipping address that they want me to send it to. I replied saying that the manager told me that he was sending the label. The response was that they don't send prepaid labels.

FAIL!

Vorteile

Not much.

I was sent a desk phone as part of a 30-day trial. I didn't want a deskphone, but they said it was included in the trial. After I agreed to try their service, he kept calling me every day to see if I got the phone yet. The phone was fine. I have a small desk. I don't need a bulky corded phone on my desk. I mostly use a soft phone or my cell phone with an app to take business calls.

On the soft phone, I was able to make calls easily enough, although there was an unusually long delay from the time I tried to dial a number and when it actually started ringing on the other end. I never experienced this with RingCentral. Very annoying.

Then we decided to port one of our incoming business lines to Ooma. Once the port went through, I then learned that our incoming business line was ported to a fax line. Thankfully one of my existing customers emailed me to tell me that he could not reach me because when he called my business line, he got the loud beeping of a fax machine in his ear. I don't know how many prospective customers I may have lost during the time that my main business line was connected to a fax line. When I tried to contact Ooma customer service to fix this problem (because their admin portal won't let me fix this myself), I waited on hold for 20-30 minutes. Once someone picked up, I had to be transferred to someone else and then the call was dropped. This happened to me two times before I was able to reach someone that was able to reat

Nachteile

Also, there is no music on hold included with Ooma business plans. You have to buy your own royalty-free music and upload it yourself. Otherwise, your customers hear dead silence when you put them on hold.

I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral (and the way it now works on DialPad). Their system couldn't do it.

Meanwhile, I continue to get sales calls from Ooma trying to get me to switch back to their service.

In Betracht gezogene Alternativen

Dialpad

Warum Ooma Office gewählt wurde

Looking to simplify and save money

Zuvor genutzte Software

RingCentral MVP

Gründe für den Wechsel zu Ooma Office

DialPad lets you try their service for free, test it out, without any equipment rental entanglements. Once we knew that we loved it, we switched to a paid account so that we could initiate the porting process. DialPad ROCKS!
Hillary L. Hillary L.
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 10.8.2021

Great ViOP for small business

Great customer service (if you have issues), low pricing and easy to use.

Vorteile

Ooma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.

Nachteile

The phones themselves could be better. They often reboot or "search for base" at in opportune times.

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