Über Splashtop

Splashtop Business Access ist eine Fernzugriffslösung, die IT-Helpdesk- und Serviceanbietern dabei hilft, Anfragen mithilfe von Dateifreigabe- und Bildschirmspiegelungsfunktionen zu lösen. Die Lösung ermöglicht es Administratoren, sich mit Remote-Desktops mithilfe installierter Softwareanwendungen zu verbinden oder automatisch Sitzungscodes zur Steuerung von Geräten zu generieren. Administratoren können die Chat-Funktionalität nutzen, um mit Remote-Desktop-Nutzern während oder außerhalb der Sitzungszeit zu kommunizieren. Mit dem Bildschirmaufzeichnungsmodul können Mitarbeiter Aufzeichnungen über das Dashboard erfassen, speichern und abrufen. Darüber hinaus ermöglicht Splashtop Business Access es Vorgesetzten, Rollen vorzudefinieren und Zugriffsrechte auf bestimmte Teammitglieder zu beschränken. Splashtop Business Access verfügt über eine API, die die Integration in Plattformen von Drittanbietern wie Bitdefender, Datto, Autodesk, Ninja und anderen erleichtert. Es kann On-Premise bereitgestellt oder in der Cloud gehostet werden. Das Produkt ist im Rahmen eines Jahresabonnements verfügbar, und der Support erfolgt per Telefon, E-Mail, Live-Chat, FAQs und sonstige Online-Ressourcen.
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Splashtop Preis

Splashtop bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Splashtop ist ab 4,58 €/Monat verfügbar.

Startpreis:
4,58 €/Monat Preisinformationen anzeigen
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Splashtop

Splashtop Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,8
Funktionalität
4,7
Bedienkomfort
4,8
Kundenbetreuung
4,7
5 von 687 Bewertungen Alle Bewertungen anzeigen
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 12.7.2024

Große Werbeversprechen wenige Gehalt

In der Werbephase freundlich und hilfsbereit und dann erst wird gezeigt wie wirklich mit unzufriedenen Kunden umgegangen wird.

Vorteile

SOS App + Streamer können gleichzeitig laufen

Nachteile

Preisgestaltung
Optik
Verwaltung
Streamer ist immer an ein Abo gebunden und können die Streamer Geräte somit nicht mit verschiedenen Abos gemeinsam benutzt werden, sondern nur via SOS App was das ganze witzlos macht

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus, NinjaOne und AnyDesk

Warum Splashtop gewählt wurde

TeamViewer hat wieder einmal die Kosten erhöht

Gründe für den Wechsel zu Splashtop

50% Kostenersparniss
Amy
Amy
  • Branche: Hochschulbildung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.6.2023

Great experience with Splashtop

We have been using Splashtop SOS for many years now and started using Splashtop Business during the pandemic to provide remote support to our Zoom Room devices.

Vorteile

Splashtop has all of the features we need to use daily to provide remote support to our community. You can respond to UAC prompts remotely, transfer files to/from the user's computer, and even lock the mouse if needed.

Nachteile

Walking a user through downloading a mobile app or approving all of the permissions needed to use Splashtop on a newer Mac can be kind of a pain, but that is the result of built-in security features in the operating systems, not anything on Splashtop's end.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect und Adobe Connect

Warum Splashtop gewählt wurde

Splashtop is far easier and more user-friendly than walking someone through sharing their screen via Skype and giving you control. It also lets you respond to UAC prompts.

Gründe für den Wechsel zu Splashtop

Splashtop had all the features we wanted at a much better price point than any alternative products.

Antwort von Splashtop

Hello Amy,
Thank you for sharing your positive Splashtop experience. We’re happy to hear that Splashtop’s features have been useful and easy to use. Your feedback is invaluable to us as it helps us sustain the level of quality we provide to you and your organization. We hope to continue being your primary remote connection provider and exceed your expectations. Thank you for choosing Splashtop.

Beantwortet am 18.1.2024
Stefan
Stefan
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 20.9.2024

Reliable Remote Solution for Fast and Easy IT Support

Splashtop is a reliable and user-friendly remote desktop solution, perfect for IT support. Its fast connection, ease of setup, and affordability make it stand out, though minor delays can occur with unstable internet. However, we experienced some issues during the setup due to changes with their EU servers, which required us to contact support. Overall, it’s an excellent value for money and ideal for small to medium-sized businesses.

Vorteile

Splashtop provides a reliable and secure remote desktop solution, especially appreciated for its fast connection and user-friendliness. The installation is easy, and it works seamlessly across different platforms, including MacOS. It’s ideal for IT support with multiple clients, as we can quickly access different devices. Additionally, the pricing is very competitive compared to other solutions.

Nachteile

It would also be helpful if there were more integrations with other IT management tools to further streamline workflows.
Biggest disadvantage: Api access is only available for the enterprise plan

In Betracht gezogene Alternativen

AnyDesk

Warum Splashtop gewählt wurde

We switched from TeamViewer to Splashtop because the pricing is much more competitive. Additionally, a significant change in TeamViewer’s group management made the handling cumbersome, severely impacting our efficiency.

Gründe für den Wechsel zu Splashtop

We decided not to go with AnyDesk because, while it’s a solid option, it lacked some of the advanced features we needed for managing multiple clients efficiently. Additionally, Splashtop offered better pricing and more robust unattended access, which suited our requirements better.
Matthew
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.10.2024

Splashtop - My Favorite Unattended Remote Access Program

The overall ease of installation and use is refreshing. The deployment package for Splashtop Streamer is easy to create and install, the UI is less cluttered because they're not trying to do too much. I wish there were a way to have the Splashtop Business app to start with Windows like the Streamer does, but honestly I can't say enough good things about Splashtop.

Vorteile

I switched to Splashtop from TeamViewer for unattended remote access, and I couldn't be happier. The price is hundreds of dollars cheaper per year, and the functionality and ease of use is comparable. Creating a deployment package was straightforward, and the SOS app for attended sessions is light and easy to have remote users run.

Nachteile

My only gripe is that there is a very slight delay in input to a remote computer compared to TeamViewer. It does not impede my work, and the price trade-off is worth the slight delay honestly.

In Betracht gezogene Alternativen

NinjaOne, AnyDesk und Zoho Assist

Warum Splashtop gewählt wurde

The price for TeamViewer was ridiculously high, even with discounts. Also, certain features were locked behind paywalls or were otherwise broken and not fixed with their big UI update earlier this year. The new UI is TERRIBLE.

Gründe für den Wechsel zu Splashtop

Price was the biggest factor. But also I wanted something that was all about the unattended access and not trying to do too much at once. And while Splashtop does have addon options, they don't shove it in you face like some others ::coughTeamViewercough::
Robert
Robert
  • Branche: Computer-Software
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
0

3
Bewertet am 31.8.2023

Splashtop - smooth remote access

The business version also offers many advantages, it can be installed on any device without any additional cost. This allows me to provide support whether I'm in the office, at home, or on the go. Another feature I like about splashtop is that it allows multiple users to provide support simultaneously.

Vorteile

I have been using Splashtop for remote access for a long time and its connection is fast and covers all operating systems including mobile. With the increasing mode of remote work, we need unattended access to a variety of devices like servers and phones, and Splashtop does this very well. We even switched from other popular software purely for the cost advantage, it's cheap compared to the competition. A standout feature is the ability to brand the single login applet, allowing us to maintain brand consistency.

Nachteile

Although it works well with the tools it has, splashtop needs to add more functions that allow it to have a more dynamic connection, the UX needs improvement, the order of the menus needs a better order, sometimes it is difficult to find a function, another aspect What confuses is the name of its clints, instead of being a single installation for all the devices, you have to choose whether it is to manage or receive connections.

Antwort von Splashtop

Hello Robert,
Thank you for taking the time to share your detailed feedback on Splashtop. We're thrilled to hear that you've been enjoying smooth and fast remote access across various operating systems. We appreciate your recognition of our cost advantage compared to other popular software, as well as our customizable branding options. Your constructive criticism regarding the need for additional functions and UX improvements is duly noted, and we're committed to enhancing our platform to better meet your dynamic connection needs. We look forward to continuously improving our services to exceed your expectations. Thank you for choosing Splashtop.

Beantwortet am 9.2.2024

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