--- description: Reviews zu Freshdesk Omni Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Freshdesk Omni mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshdesk Omni | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/4574/customer-experience/software) > [Freshdesk Omni](/software/425905/Freshdesk-Omni) # Freshdesk Omni Canonical: https://www.softwareadvice.de/software/425905/Freshdesk-Omni Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/425905/Freshdesk-Omni?page=2) > Die Freshworks Customer Service Suite vereinfacht die Verfolgung der Agentenleistung, der Arbeitslastverteilung und der Aufgabenzuweisung, sodass Führungskräfte die Agenteneffizienz und -produktivität optimieren können. Aus Sicht der Agentenschulung und der QA (Quality Assurance) hilft die integrierte KI, Vertreterteams nach jeder Kundenproblemlösung durch proaktives Qualitätsmanagement in Echtzeit zu coachen. Anstatt ein QA-Team einzustellen und Gespräche und Anrufe zu überprüfen, führt das System automatisch detaillierte Bewertungen durch und teilt die Ergebnisse mit deinem Team, um deinen Agenten zu helfen, ihre Leistung zu verbessern. > > Bewertung: **3.7/5** von 6 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.7/5** | 6 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Algerien, Aruba, Aserbaidschan, Australien, Bahamas, Bangladesch, Barbados, Belarus, Belgien, Benin, Bosnien und Herzegowina, Brasilien, Brunei Darussalam, Bulgarien, Burkina Faso, China, Costa Rica, Deutschland, Dominikanische Republik und 93 weitere ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Catalog Management - Chat / Messaging - Chatbot - Content-Management - Customer Communication ## Integrationen (71 insgesamt) - Adobe Commerce - Aircall - Ameyo - BigCommerce - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 - FluentStream - FreshBooks ... und 56 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.softwareadvice.de/directory/4574/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.softwareadvice.de/directory/4574/customer-experience/software) - [Kundenservice Software](https://www.softwareadvice.de/directory/255/customer-service/software) - [Conversational Marketing Plattformen](https://www.softwareadvice.de/directory/4671/conversational-marketing/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) - [Kundenengagement Software](https://www.softwareadvice.de/directory/508/customer-engagement/software) ## Alternativen 1. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [Tidio](https://www.softwareadvice.de/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.softwareadvice.de/software/393877/zoho-desk) — 4.5/5 (2216 reviews) 5. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3487 reviews) ## Nutzerbewertungen ### "Good for keeping customer requests in one place" — 4.0/5 > **Davis** | *5. September 2026* | Maschinenbau oder Wirtschaftsingenieurwesen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I liked the visibility.. You can quickly see what is still open, who is handling it and what needs follow up. It made it much easier for us to keep track of customer issues and make sure someone was actually working on them. > > **Nachteile**: he AI bot caused quite a few problems for us. It sometimes gave wrong answers to customers, made appointments and we were not properly notified, and created more work for the team instead of reducing it. We spent a lot of time fixing those issues, so eventually we turned most of the AI/automation features off. > > We used Freshdesk Omni for around a year. Before that we were handling most customer requests manually, so this made things much easier to track. We used email, phone and chat, and it was helpful to have everything in one place. ----- ### "A great tool to organise your team" — 5.0/5 > **Emma** | *8. März 2026* | Non-Profit-Organisation Management | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Freshdesk is an excellent product for ticket (emails etc.) management. You can organise tickets to various users in order of priority, streamlining your teams' day, whilst maximising efficiency and productivity. It makes sures emails and tasks get done on time. It is easy to use and requires little set up, with the chat function giving quick useful tips. It has very good customer service and I have very few issues whilst using. > > **Nachteile**: I find the mobile app tricky to use. On a desktop or laptop the software is very good, but on my mobile the interface is not as good but I do not use the mobile app often and tend to work from a laptop so this is a minor issue for me. The basic package is simple but I find it works fine without the need for add-ons. > > My overall experience with Freshdesk Omni is a positive one. It helps me stay organised and reduces stress. It is a fresh start to the day, having organised tickets rather than a disorganised inbox\! ----- ### "Good software, but not value for money" — 3.0/5 > **Harry** | *12. November 2025* | Buchhaltung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Easy to use and integrates well across multiple channels, keeping everything organised in one place. > > **Nachteile**: AI tools were slow to improve and offered limited insights. Support is poor and the costs add up quickly. > > Solid platform for managing support, but overpriced for what it offers and let down by weak AI and support. ----- ### "Excellent customer service software that has a free plan\!" — 5.0/5 > **Albert** | *7. Januar 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent. > > **Nachteile**: As with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics. Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue. ----- ### "Bad Customer Service from a company that sells software to provide great CS" — 2.0/5 > **Verifizierter Rezensent** | *14. Oktober 2024* | Internet | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: The look and feel of the product is fresh \& clean > > **Nachteile**: Customer service Suite are 2 products that have been bundled together. They have different names for the "Customer" card. You have to wait up to 30 mins to have Company/Contacts updated between products > > Presales team could not help with general questions. We had to stop a sales demonstration for them to go away and get basic questions answered. I have requested an Implementation plan, or checklist, there isn't any. No documentation or plan. The 4 x 1 hr meetings have no agenda or structure ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/425905/Freshdesk-Omni?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/425905/Freshdesk-Omni) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten